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A: You work at reception in the Hotel Canaria. Read the information and answer the call:
Mr. Luiz
Room 204
Line is busy (take a message?)
Reception's name: Lee
B: You are the caller. Read the information and make the call:
Mr. Luiz
Room 204
Leave a message (ask him to call you back on 0778 938471 /  meeting tomorrow at the Hotel - 2.30 p.m)
Caller's name: YOUR NAME

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A: You work at reception in the Hotel Canaria. Read the information and answer the call:
Reception's name: YOUR NAME
B: You are the caller. Read the information and make the call:
Make a reservation
A double room, a parking space, a dinner table for 2 in the restaurant - 7 p.m / tomorrow night
Caller's name: James Smith.

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A: You work at reception in the Hyatt Hotel Barcelona. You introduce some information about the hotel:
- Reception's name: YOUR NAME
- more than 200 rooms
- 7 floors
- air-conditioning, mini-bars, Internet access (all rooms)
B: You are the guest. You call to ask some information about the hotel:
- restaurant: 1 / à la carte / International cuisine
- bar: 1 / cocktail
- exchange bureau: 1 / in reception
- car park: No

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A: Good...., .....Hotel,  ......speaking. How.....help?
B: Hello. Could I.....in room....., please?
A: ......moment, and I'll......you. I'm sorry, there's no......from...... Can I........for you?
B: Yes,.....My name's.... Please....... and there's..............
A: .............., sir / madam.

Note: Your creativity is suggested!

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A: Good...., .....Hotel,  ......speaking. How.....help?
B: Good..... I'd like ........ room ...... night?
A: Yes,....Can I .......  , please?
B:  My first name ..... And my full name ........
A: Can I reserve ........ and ......... ?
B: Certainly, sir/madam. What time ........?
A:......... p.m
B: Thanks Mr..... See you at the ......

Note: Your creativity is suggested!

# data[].attributes.body
A: Good...., .....Hotel,  ......speaking. I'm the..... and I'd like to introduce...... There are.....rooms on ...... floors. There's......., ...... and ...... in all rooms.
B: Are there any.......?
A: Yes, there's one .... This is ....... restaurant with ...... cuisine
B: Are there any ......?
A: Yes, there ..... It is ..... bar.
B: Can I change .... in the hotel?
A: Yes, there's ...... in .......
B: Good, and can ...... my car?
A: No, there ..........

Note: Your creativity is suggested!

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Khanh, Duyên, Văn, Ngọc Anh Thư, Trung

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Ngân, Như Ý, Tâm Anh, Quỳnh, Cường

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Duy, Ngọc Hiền, Nhi, Tâm, Thảo, Như

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A: Good afternoon, hyatt Hotel, Duy speaking. I'm the receptionist and I'd like to introduce...... There are.....rooms on ...... floors. There's......., ...... and ...... in all rooms.
B: Are there any.......?
A: Yes, there's one .... This is ....... restaurant with ...... cuisine
B: Are there any ......?
A: Yes, there ..... It is ..... bar.
B: Can I change .... in the hotel?
A: Yes, there's ...... in .......
B: Good, and can ...... my car?
A: No, there ..........

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A: Good afternoon, Butterfly Hotel, Nhu Y speaking. How can i help you ?
B: Hi. I'd like to book a double room for tomorrow night ?
A: Yes, Can i have your name, please ?
B: My name is Jimmy Fallon
A: Yes, Mr. Jimmy. Can i reserve a dinner table for 2 in the restaurant ?
B: Certainly, sir. What time wouLDd you like to reserve a table for ?
A: At 9:00pm, please
B: Thanks Mr. Jimmy. See you at the hotel

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A: Good morning, Hyatt Hotel Barcelona,  Hien speaking. I'm the receptionist and I'd like to introduce the hotel to you. There are more than 200 rooms on 7 floors. There's air-conditioning, internet access and mini-bar in all rooms.
B: Are there any restaurants?
A: Yes, there's one restaurant. This is à la carte restaurant with international cuisine
B: Are there any bars?
A: Yes, there is one cocktail bar.
B: Can I change money in the hotel?
A: Yes, there's an exchange bureau in the reception.
B: Good, and can i park my car?
A: No, there isn't a car park.

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A: Good afternoon, Hyatt hotel Barcelona, Thao speaking. I'm the reception and I'd like to introduce the hotel. There are 200 rooms on 7 floors. There's air- conditioning, mini bar and internet access all rooms.
B: Are there any restaurantS ?
A: Yes, there's one restauranT  This is à là cart  restaurant with  internationaL cuisine
B: Are there any bars ?
A: Yes, there is . It is cocktaiL  bar.
B: Can I change MONEY in the hotel?
A: Yes, there's AN exchange bureau in the reception
B: Good, and can I  park my car?
A: No, there isn't car park

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A: Good morning, FPOLY HOTEL, Quynh speaking, How can i assist you?
B: i'd like to make a room reservation for a double room for tomorrow night.
A: yes, i'd like, could i have your name, please?
B: My first name is James and my full name is james smith
A: Could i reserve parking space and a dinner for 2 in the restaurant at 7p.m?
B: certainly Madam
A: thanks Mr.JAMES. see you at the FPOLY hotel.

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A: Good morning, Canaria hotel, Lee speaking. How could i assist you?
B:Hello, could i speak to Mr.Luiz in room 204, please?
A: Just a moment, and i'll connect you. I'm sorry, there's no answer from room 204. Can i take a message for you?
B: Certainly, My name's Trung. Please tell him to call me back on 0778 938471 and there's a meeting tomorrow in hotel at 2.30PM
A: Yes, sir. That's my pleasure. I'll make sure that Mr.luiz receive your message.

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Huỳnh Thị Mỹ Duyên
R: Good morning, Canaria hotel, how can I help you?
G: Could I meet Mr Luiz in 204 room? My name is My Duyen
R: One moment, I will connect with Luiz. I'm sorry , he isn't available . Would you like to take a message?
G: Oh yes. Please tell him call me back on 0778 938471 and have THERE IS a meeting at the Hotel at 2:30pm
R: yes sir.

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A: Good morning, Canaria Hotel, Thu speaking. How can i assist you?
B: Hello. Could i call to Mr.Luiz in room 204, please?
A: One moment, i'll connect you to the room 204. I'm sorry, the guest in room 204 is not available. Can i take a message for you?
B: Yes, my name is Thu. Please ask him to call ME back on 0778 938471 and there's a meeting tomorrow in the Hotel, 2.30 p.m.
A: Yes, sir.

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A: Good morning, Canaria Hotel, Cuong speaking. May I help you?
B: Good morning, I'd like to make a twin room for 2 for tomorrow.
A: Yes. May I have your name, please?
B: My full name is James Smith, you can call me is Mr. James.
A. Yes, Mr. James. Would you like to reserve a parking space and a table for dinner?
B. Yes, please.
A: What time would you like to reserve a table for?
B: At 7:00pm, please.
A: HOW MANY PEOPLE IS THE TABLE FOR?
B: FOR 2
A: Thanks Mr.James. See you at the hotel .

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A: Good afternoon , Hyatt Hotel Barcelone , Tam speaking . I'm the Reception and I'd like to introduce some information about the hotel . There are more than 200 rooms on 7 floors. There's air-conditioning , mini-bars and Internet access all in rooms. How may I help you ?
B: Are there any restaurant ?
A: Yes , there is one restaurant . This is à la carte restaurant with International cuisine .
B : Are there any bar?
A: Yes , there is one bar . It is cocktail bar.
B: Can I change money in the hotel ?
A: Yes, there is exchange bureau in the reception
B:Good, and can car park my car ?
A: No , there isn't car park

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A. Good morning, welcome to Hyatt Hotel Barcelona. Nhu speaking. I'm the receptionist and i'd like to introduce about Hyatt Hotel Barcelona, There are more than 200 rooms on 7 floors. There are ari-conditioning, mini-bar and internet access in a all rooms.
B: Are there any restaurants?
A: Yes, there's one restaurant. This is à la carte with international cuisine.
B: Are there any bars?
A: Yes, there is. It's a cocktail bar.
B: Can i change money in the hotel?
A: Yes, there is an exchange bureau in the hotel.
B:Good. and can i park my car?
A: No, There is't a car park.

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A: Good afternoon,the hotel Canaria
Ngan  is speaking . how may i help you?
B: good afternoon. i'd like to book a double room for 2 night
A: yes sir,can i have your name, plaese?
B: my full name is James Smith.
A: Can i reserve s sparking and a dinner table for 2 in the restaurent , please?
B: certainly, madam. what time would you like to book a table in the restaurent?
A: 7p.m towmorrow night ,plaese
B: Thank mr James Smith. , see you at the Canaria hotel

# data[].attributes.body
A: Good morning, Hyatt Hotel Barcelona, Nhi speaking. I'm the receptionist and I'd like to introduce our hotel. There are more 200 rooms on 7 floors. There are air conditioning, mini bars and internet access in all rooms.

B: Are there any restaurants?

A: Yes, there's one restaurant. This is à la cart restaurant with international cuisine

B: Are there any barS?

A: Yes, there is. It is cocktail bar.

B: Can I change money in the hotel?

A: Yes, there's is an exchange bureau in the reception

B: Good, and can I park my car?

A: No, there isn’t car park here.

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A: Welcome to Canaria Hotel, Van Speaking, How can i help you ?
B: Hello, Could i connect to Mr.Luiz who stay at room 204, pls?
A: Of course, Can i know your name?
B: Thiago Silva
A: Alright, just a moment, i will connect to Mr.Luiz
A: Unfortunately, he is not stay at hotel right now, would you like to leave the message?
B: Sure, notice him asap that he has a meeting tomorrow at the Hotel at 2:30pm and call me back on 0778 938471
A: Certainly, sir.

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Khanh
Good morning canaria hotel, lee speaking, how i can i help you?

Hello. Could i speak mr luiz in room 204 please?

Jus one  moment , and I will connect you, I'm sorry,  there’s no answer from room 204, can i take a masseage for you?

Yes my name’s khanh, please tell him call back 0778938471 and there's a meeting tomorrow in the Hotel at 2.30 pm.
Yes. I will pass the message to Mr. Luiz.

# data[].attributes.body
Good afternoon Anh speaking how may i help you
Good  afternoon  i'd like  make a reservation  room for  tomorrow   night?
Yes, sir can i have your name?
My first  name is  jame, full name jame smith
I can reserve sparking  space  and a diner table for 2 in the restaurant  pleas
Yes sir.what time would you like  to book a table in the restaurant
7 pm tomorrow  night pleas
Thanks mr jame see you at the hotel