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Trust (FFN have already gained trust)

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Translation services create an extra step for us, but the payoff is HUGE! So many families depend of social media for information that we have to work on reaching them where they are. One challenge is the number of different languages needed and the difficulty of finding translators that are reliable, available, and timely for these types of quick turn around jobs.

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Support FFN... does that mean supporting a move toward licensing, or does it mean supporting them in their informal networks?

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Breaking down "competition" and focusing on family choice... providing a true menu of options so that families don't have to navigate multiple systems.

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Improving coordinated enrollment... single point-of-entry.

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Coordinated enrollment was offered in some Southwest counties where Head Start and VPI were already using a shared form and MDG sites were added to this form for the 2021-22 school year.

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Have their voices be heard, but also make actual change based on what they share

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Curriculum should reflect values, beliefs and learning styles of children and their families

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We need to codify system-wide respect for other languages (to the point about not being able to be licensed if providers don't speak English). What a loss of cultural richness.

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Listen to family's stories with genuine curiosty and compassion

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Services need to be connected through one access point, with interpreter services included (not available, as that means going through another process to wait for someone to translate) as part of the process. We need to see the enrollment process as the launch to a child's education, and a families first engagement with the system. Families have to be positioned as the expert on their child, and the enrollment process needs to include developmental screening to ensure that every child has access to any additional services they may need. Families need to be assigned one navigator that they can develop a relationship with. Someone that can help guide them through the process.

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The availability of a pre-enrollment generic pamphlet published by DSS "How to choose child care and early education" in English and Spanish has been very helpful in the past as a first step in providing equitable access to quality. Will the DSS pamphlet be replaced by DOE and will it be in additional languages as well?

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Parents are the first teachers and that should be valued. Parents have struggles with balancing safety, household support, and many other struggles. This needs to be acknowledged and let them know that they did a great job with what they had. Parents need to be supported in the decisions they have had to make over the last 15 months and good or bad, they did what they had to do to get through an impossible time.

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Streamline licensing/subsidy process to allow more providers from the family's community to provide care

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Parents coming into the classroom will help.  We still limit parent's access to classrooms.  Also, I agree that materials and applications--particularly if those could be standardized would be helpful.  An additional Spanish-speaking teacher would help us better introduce families to our programs and could help children in the classroom adjust to the new environment.

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go to other community partners - houses of worship, etc. - for advice

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Enrollment process needs to be more accessible and available in communities. A lot of families are not using on-line enrollment process and often need hands on help with navigation.

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Normalize English as second language/English language learners -- not an afterthought

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parents want to be able to chose where their child goes and for what hours. Often times the hours they need are not available  in the community

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emphasis on family strengths and how to build off and expand

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As a lot of families rely on friends and family to make childcare decisions - relationship based, community level outreach is of the utmost importance

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First approach CANNOT be to gather intrusive information about all of their family challenges to determine eligibility.

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experience patience

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That mistakes and questions are ok (whether it be because of a language barrier, unknown information, etc.)

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Enrollment needs to be a simple and easy process where applications are shared among ece providers to ensure child care placement

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learn/understand WHY specific information is asked/required on enrollment forms

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ongoing listening at community level to discern what is wanted, needed, barriers they most wish tackled

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They need to be heard. Ask them what they need. Don't assume we know

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They need to hear about supports where they live, worship, and gather from people that look and sound like them.

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Parents/families need to be involved in the development enrollment process at the beginning - not brought in after it's been developed to get their feedback.

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The enrollment process is difficult - due to language translation, computer or printer access (some use their smartphones and enrollment can be difficult when using a phone).

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Application and correspondence in their home language