# data[].attributes.body
- Reported myself to the manager, Grace Tio. She introduces me about the company.
- Introduction to colleagues and company.
- Job scope explanation by senior.
- Key in bus transfer booking.

# data[].attributes.body
- Senior introduces the travel partner to me, for example, Ice Holiday, Lovely Vacation, Best Tour and etc.
- Learn to access each partner's booking system.
- Key in bus transfer booking.
- Customer service through phone call.

# data[].attributes.body
- Received BP-RWS bus booking.
- Customer service through WhatsApp and phone call.
- Key in bus transfer booking.
- Send bus and tour leader details to customer who had booked the BP-SG bus transfer.

# data[].attributes.body
- Received BP-RWS bus booking.
- Customer service through WhatsApp and phone call.
- Key in bus transfer booking.
- Learn to check the bus which use on the next day.
- Prepared RWS CFIT name list and send to the person in charge.

# data[].attributes.body
OFFDAY

# data[].attributes.body
- Received BP-RWS bus booking.
- Customer service through WhatsApp and phone call.
- Key in bus transfer booking.
- Send bus and tour leader details to each booking.
- Send the SG coach number to the customer who come back Batu Pahat tonight.
- Prepared simple travel itinerary for island trip.

# data[].attributes.body
- Learn to proceed with the insurance claim, luggage cracked case.
- Prepared documents such as insurance claim form, airline report, policy copy, customer's Passport copy, customer's bank account related document, and the photo of the luggage.
- Send e-mail to the person in charge to proceed the claim.
- Keep the copy of this case and jot down the application date for follow up.
- Key in bus transfer booking.

# data[].attributes.body
- Learn to book the flight ticket.
- Check the price of the flight ticket, mark up the price then show to the customer.
- Book the ticket, receive payment then print out the itinerary.
- Explain the flight details to the customer and remind them to come back for online check in.
- Key in bus transfer booking.

# data[].attributes.body
- Follow experienced tour leader to Singapore.
- Learn to lead the group.
- Check the number of the customer and call the one who have not arrive yet.
- Fill the arrival card for the customer.
- Collect the payment.
- Lead the customer to pass through the custom.
- Report to the Resort World Sentosa Transport Department.
- Remind the gathering time.
- Check the name of the customer who go back Batu Pahat and call the one who have not arrive.
- Reach Batu Pahat.

# data[].attributes.body
- Bring the bus fare collected to office.
- Customer service through WhatsApp and phone call.
- Received BP-RWS bus booking.
- Show travel date and itinerary to the customer who visit office directly.
- Key in bus transfer booking.

# data[].attributes.body
OFFDAY

# data[].attributes.body
- Handle the cancellation of the tour to Bangkok due to the Corona Virus 2019.
- Checked the availability of other date.
- Deal with customer to proceed with the postponed.
-  Customer agree with the postponed.
- Request to update the exact travel date after discussion with travel partner.
- Key in bus transfer booking.

# data[].attributes.body
- Learned to read email and reply email.
- Ms. Tio taught me the correct method to reply customer through email.
- Base on customer request, provide a better alternative to customer.
- Customer request to postpone the trip  to Jeju due to the Coronavirus, so we provide customer alternative to postpone or change to another tour package, but transfer surcharge will be applied.
- I have listed down the terms and conditions for customer to make decision.

# data[].attributes.body
- Reply customer through WhatsApp.
- Make bus transfer booking.
- Key in customer booking.
- Book flight ticket.
- Open invoice and send to the customer.
- Scan RWS bus ticket.

# data[].attributes.body
- Do research on local attractions.
- Sort out the suitable travel destinations.
- Key in bus transfer booking.
- Reply customer message in WhatsApp.
- Scan RWS bus ticket.

# data[].attributes.body
- Key in bus transfer booking.
- Check e-mail.
- Edit tour itinerary.
- Assist customer to check the flight ticket from Kuala Lumpur  to Lombok.
- Send name list to LCB Tour.
- Contact customer to take back her passport.

# data[].attributes.body
- Send bus details to LCB Tour and customer.
- Received order from LCB Tour.
- Check flight ticket to Vietnam for customer.
- Key in bus transfer booking.
- Reply customer through WhatsApp.

# data[].attributes.body
- Received booking for RWS-BP
- Send IAP name list.
- Check Tioman package for customer.
- Key in bus transfer booking.
- Small test by Ms. Tio.
- Prepare name list for SG 1 day tour.

# data[].attributes.body
- Received BP-RWS booking.
- Send bus detail to LCB tour and customers.
- Send e-mail to target resort to get contract rate.
- Prepare name list for SG 1 day tour.
- Key in bus transfer booking.
- Check cruise promotion for customer.

# data[].attributes.body
- Broadcast the Encore Melaka trip, and hotel promotion in WhatsApp.
- Reply customer about the inquiry.
- Key in bus transfer booking.
- Request bank account number from customer to proceed with the refund.
- Scan RWS bus ticket.

# data[].attributes.body
OFFDAY

# data[].attributes.body
- Key in bus transfer booking.
- Reply customer message through WhatsApp.
- Send bus details to customers.
- Check and reply e-mail.
- Assist customer to make refund for the China trip.
- Explain Japan tour package to customer through WhatsApp.
- Promote local 1 day tour to customer.

# data[].attributes.body
- Reply customers' inquiry.
- Check e-mail.
- Key in bus transfer booking.
- Send IAP name list.
- Add on baggage for the customer who bought flight ticket with us before.
- Assist customer Book flight ticket from KUL-SUB.
- Inform customer to visit office for refund purpose.
- Scan RWS bus ticket.

# data[].attributes.body
- Received booking from WhatsApp.
- Key in bus transfer booking.
- Check e-mail, and inform colleagues.
- Send name list to LCB.
- Assist customer to get back her spectacles which left on the bus.
- Reply customers through WhatsApp.
- Send e-mail to Ice Holiday for trip cancellation request.

# data[].attributes.body
OFFDAY

# data[].attributes.body
- Scan RWS bus ticket.
- Reply customer messages through WhatsApp.
- Follow up refund status with Ice Holiday.
- Send bus details to customers.

# data[].attributes.body
- Send bus details to customers and LCB.
- Received order from LCB.
- Follow up tour status (Jeju 19th May 2020).
- Short Meeting

# data[].attributes.body
- Send bus details to customers.
- Send name list to LCB.
- Send e-mail to Ice holiday for latest tour update.
- Answer phone call.

# data[].attributes.body
- Send bus details to customers and LCB.
- Received order from LCB.
- Follow up tour status (Taiwan 20th May 2020).
- Reply customer through WhatsApp.
- Make bus transfer booking.

# data[].attributes.body
- Reply customer through WhatsApp.
- Send name list to LCB.
- Send bus details to customers.
- Key in bus transfer booking,
- Send IAP name list.
- Answer phone call.

# data[].attributes.body
- Inform customers that their bus transfer booking (SG-BP) from 18th March until 31st March 2020 will be cancelled regarding the Movement Control Order (MCO).
- Reply customer through WhatsApp.

# data[].attributes.body
MCO
Office close due to the Movement Control Order (MCO) from 18th March 2020 - 31st March 2020.
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)
- Inform customer our service will stop until 14th April 2020 since MCO extend.

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)
- Join online product briefing by partner wholesaler, Lovely Vacation about booking procedure and Greece tour package.

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)
- Join online product briefing by partner wholesaler, Lovely Vacation about Maldive Ground Package and Japan tour package.

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)
- Inform customer our service will stop until 28th April 2020 since MCO extend.

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)
- Join online product briefing by partner wholesaler, Lovely Vacation about Tibet, Japan and Korea tour package.
** Tibet product briefing is by China representative, Carol.

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
MCO
(Need to reply customer through WhatsApp)

# data[].attributes.body
- Resume work after MCO.
- Clean up office area.
- Prepare form to record staff & customer attendance and body temperature.
- Follow up customer cases (Vietnam) which affected by Covid-19.
- Reply customer message through WhatasApp.

# data[].attributes.body
- Prepare insurance refund e-payment form.
- Attend Allianz Smart Retail Shield Virtual Launch (Facebook Live).
- Follow up customer cases (Jeju & Bangkok) which affected by Covid-19.

# data[].attributes.body
- Update case status.
- Check email
- Company start online shop which sell variety products such as Nadeje layer cake, Ba Wang Cha Ji, Bell-fruit and etc.
- Share products' post.

# data[].attributes.body
- Update case status.
- Check email.
- Promote the products that sell through our page.
- Request credit account from AirAsia.

# data[].attributes.body
- Update orders from Facebook and WhatsApp.
- Reply customer.
- Prepared caption for products.
- Check email.
- Assist customer to move flight.

# data[].attributes.body
OFFDAY

# data[].attributes.body
PUBLIC HOLIDAY

# data[].attributes.body
PUBLIC HOLIDAY