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1.Do you think instant payment apps are secure?

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1.Do you think instant payment apps are secure?

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A.Yes
B.No

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Q1 Have you ever met any problems while using instant payment?

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Q1 Have you ever met any problems while using instant payment?

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A. Yes
B.No

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Q2 If yes, what are the problems you faced?

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Q2 If yes, what are the problems you faced?

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A. Problem on programs
B. Failed to access to your account
C. Shops and restaurants don’t accept instant app
D. Others:

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1.Have you ever used instant payment apps?

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1.Have you ever used instant payment apps?

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a.yes (skip question no.2)
b.no (skip question no.3,4)

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2.What is the reason for not using instant payment apps?

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2.What is the reason for not using instant payment apps?

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a.inconvenient
b.don’t know how to use
c.worried about the personal information being stolen
d. Others

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2.In what situations will you use instant payment apps?

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2.In what situations will you use instant payment apps?

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A.In restaurants
B.Buying things
C.Transfer money to friends
D.In case you don’t have cash
E. Others

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3.How often do you use instant payment apps?

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3.How often do you use instant payment apps?

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a.1/day
b.1/week
c.1/month
d.1/year

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4.Which instant payment app do you commonly use?

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4.Which instant payment app do you commonly use?

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a. Alipay
b. pps
c. FPS
d. Others

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A. Stop uisng the instant payment app
B. Report the problems to the company

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3.Will u rely solely on these payment apps?

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3.Will u rely solely on these payment apps?

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A. Yes, I don’t bring cash out
B. No
C. Sort of, I will still bring some cash

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4.Have you ever had any difficulties while using these payment apps?

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4.Have you ever had any difficulties while using these payment apps?

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A. Yes
B. No (skip q5)

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5. If yes, what difficulties had you faced?

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5. If yes, what difficulties had you faced?

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A. I don’t know to function the app
B. I may transfer the wrong amount of money and can’t get any refund
C. Money stolen by someone else
D. Credit card informations are exposed

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4. Do you think cash payments can be replaced by instant payment? 

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4. Do you think cash payments can be replaced by instant payment? 

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A. Yes
B. No