# data[].attributes.body
4 (highest score)

# data[].attributes.body
Initiatives achieved target state

# data[].attributes.body
3 or below

# data[].attributes.body
Need to define

# data[].attributes.body
Continuously missed deliverables,  delayed deployment and/or rolled back deployments over the past 60 days.   Executive expectations not met. Currently off track and not actionable path to green.

# data[].attributes.body
Significantly above 95% or below 70%
Misalignments Identified (demand issues)
Expected to continue more than 30 days.

# data[].attributes.body
Escalation plan is defined, but mitigation plan is BLOCKED OR
No clearly defined escalation management or mitigation plan.

# data[].attributes.body
Multiple executive escalations in last 30 days

# data[].attributes.body
Does not utilize Premier Support

# data[].attributes.body
Total account management is not be handled within Premier Services,  The client has complained on several occasions and escalated the need for better internal alignment.

# data[].attributes.body
Significant scope alignment issues identified in current sprints
Add further definition

# data[].attributes.body
Customer has experienced several outages or unplanned downtime in the past 30 days and have expressed dissatisfaction.

# data[].attributes.body
3.50 or below

# data[].attributes.body
Initiative blocked or significantly delayed. When the blocker is specific to Q2 or Q2 paid for 3rd Party this intensifies the risk.

# data[].attributes.body
Continuously missed deliverables,  delayed deployment and/or rolled back deployments over the past 60 days.   Executive expectations not met.

# data[].attributes.body
Significantly above 95% or below 70%
Misalignments Identified (demand issues)

# data[].attributes.body
Escalation plan is defined, but not successfully being executed OR
No clearly defined escalation management or mitigation plan.

# data[].attributes.body
Any executive escalations in the last 30 days

# data[].attributes.body
Does not utilize Premier Support

# data[].attributes.body
3.50 or below

# data[].attributes.body
Initiative blocked or significantly delayed. Blocker is at the client or a client paid 3rd party.

# data[].attributes.body
Deferred progress on deliverables over the past 30 days.

# data[].attributes.body
Not matched to allocations above 95% or below 75%

# data[].attributes.body
There is no clearly defined escalation management or mitigation plan.

# data[].attributes.body
Any client that advises the project team or program manager that if an issue is not resolved they will need to escalate further.

# data[].attributes.body
Does not utilize Premier Support

# data[].attributes.body
Total account management is not be handled within Premier Services so the client must work with several roles/people outside of premier to obtain the products/services they want.

# data[].attributes.body
Significant scope alignment issues identified in current sprints
Add further definition

# data[].attributes.body
4 (highest score)

# data[].attributes.body
Initiatives achieved low risk state or better.

# data[].attributes.body
Future state deliveries are aligned with FI expectations

# data[].attributes.body
No higher than 90% but not below 80%

# data[].attributes.body
Clearly defined escalation management or mitigation plan and executing the plan

# data[].attributes.body
No escalations in the past 90 days.

# data[].attributes.body
Utilizes Premier Support or WILL be using Premier Support

# data[].attributes.body
Future state deliverables are aligned with FI expectations

# data[].attributes.body
Within expected parameters of 80%-90%. Not above or below team sizing.

# data[].attributes.body
Clearly defined escalation management or mitigation plan and executing the plan

# data[].attributes.body
No escalations in the past 90 days

# data[].attributes.body
Utilizes Premier Support successfully.

Using Premier Support with Advanced SLA

# data[].attributes.body
Total account management being accomplished leveraging the Premier Services Program Manager as a single point of contact. White Glove service using collaboration techniques between PS Program Manager and other necessary roles throughout Q2.

# data[].attributes.body
Ongoing workplan defined at least 12 months out or defined through the term of a shorter engagement. (i.e. 3 months, 6 months, etc.)

# data[].attributes.body
Total account management being accomplished leveraging the Premier Services Program Manager as a single point of contact.  White Glove service using collaboration techniques between PS Program Manager and other necessary roles throughout Q2.

# data[].attributes.body
Ongoing workplan defined at least 12 months out or defined through the term of a shorter engagement. (i.e. 3 months, 6 months, etc.)

# data[].attributes.body
Total account management is not be handled within Premier Services,  The client has complained about a disconnect between Premier Services and other areas within Q2.

# data[].attributes.body
Significant scope alignment issues identified in current sprints
Add further definition

# data[].attributes.body
Customer has communicated a request to downsize engagement scope.

# data[].attributes.body
Customer has not experienced an outage or unplanned downtime in the past 90 days.

# data[].attributes.body
Customer has not experienced an outage or unplanned downtime in the past 90 days.

# data[].attributes.body
Customer has experienced an outage or unplanned downtime in the past 60 days.

# data[].attributes.body
Customer has experienced more than 1 outage or unplanned downtime in the past 30 days.