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Very good e-portfolio. I see that you have put effort into it and you really self-reflected on the different activities. You are only missing the following activity:
- a print screen of the job hunting pyramid from the efficient search strategies module

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Hospitality Knowledge & Corporate Social Responsibility Marriott Poster

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Hospitality Knowledge & Corporate Social Responsibility Marriott Poster

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Video Presentation Takeaway
All five of the videos on the presentation slide share a common theme that what sets apart an experience is the genuine human connection transactions, including a customer and employee or an employee and employee.

I want to work at a hotel with a genuine caring nature that is given to guests and employees. I would also like to work at a hotel that will guide me to continue to be able to create memorable human connections.

The essential part of any hotel brand is to showcase genuine reactions and conversations. The TED talk of service isn't hospitality; service is a skill, and hospitality is a spirit, which speaks volumes in making an optimistic and loyal customer through genuine interactions. It has also become apparent that with the growth of technology, there is more of an operation to complete tasks, therefore losing the face-to-face human interaction. To combat this and to keep the spirit of hospitality alive to engage in the value of speaking with people creating a memorable experience for all customers and people you come across.

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What defines luxury in today's world?
The three factors that define luxury are money, popularity, and exclusivity. The definition of luxury has changed in last ten years do to the technological advancements that have also shifted our means of communication methods to be more faster, efficient, and accessible.

Unconscious Bias
We all have a bias that is formed from the environment we grew up in and what we are familiar with in terms of learning and observing. Unfortunately, I do have an unconscious bias due to stereotypes reminded throughout general media messages. I have misjudged a persons ability from how they look. People have often misjudged my academic ability due to me being asian. In everyone having an unconscious bias, it is important to identify your bias, keep and open mind, be accepting of others ideas and perceptions to manage your unconscious bias.

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What Motivates You?
I am motivated by being surrounded by people with high energy, being recognized for performing well, and always learning something new from others.

Hospitality Motivation Tools
From previous experiences, I have seen hotels motive their team members with monetary bonuses, recognition programs, compensation for hard work, and asking feedback on how to improve their work motivation.

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Conflict in Workplace
Some conflicts I witnessed during my work experience mainly stemmed from miscommunication. This was resolved by bringing in a higher authoritative figure to manage the conversation to clarify.

Positive and Negative Conflict
Conflict management eliminates the negative aspects and emerging the positive aspects of the conflict to help gain a clearer understanding of and performance in a workplace. For example, having competition in the workplace can first be harmful upon further reflection and communication to find a solution to the conflict. Finding a solution to a dispute can further enhance the performance and helps with identifying how to improve best going forward from the feedback received. Some conflicts I witnessed during my work experience mainly stemmed from miscommunication. This was resolved by bringing in a higher authoritative figure to manage the conversation to clarify.

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A leader is an individual who rules, guides, and inspires people to achieve a common goal. A manager is an individual that plans, organize, coordinates tacks, and is responsible for overseeing resources and processes. The Situational Leadership Model showcases the four leadership styles of coaching/autocratic, coaching/democratic, supporting/equal, and delegating/laissez-faire. All four of these leadership styles are interchanging depending on the situation. Most of the time, I try to hold a coaching/democratic leadership style to collaborate with my teams to reach a consensus and hear all feedback and input before deciding.

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Well done Sydney, your E-Portfolio looks great and you have added all the activities requested!

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I attended the Otolo Mentoring Zoom session with Ms.Tamara Markham's breakout room focusing on leadership. The new knowledge I attained from mentoring is that there are more than just the traditional views of mentoring—for example, the traditional method of being a mentor and a mentee. I learned that the person you talk to or look up to for advice could also be a mentor to you without the official acknowledgment of the title "mentor." According to Ms.Tamara Markham, a mentor is just an individual that is "a good soundboard, resource, and well versed" in the topic you want to learn/improve. She also said that it is advantageous to "surround yourself with various mentors of different strengths." Markham also noted that it is essential to be self-aware in identifying my strengths and being open and welcoming to "experience anything and everything."

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https://www.hosco.com/en/member/sydney-chun

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www.linkedin.com/in/sydney-mj-chun

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Long Term Goal: General Manager at a Hotel

Short Term Goals:

1. Getting a six month Front Office International BBA 5 Internship with Marriott Brand

2. Finding management training program with Marriott after graduation

3. Manager Position After Marriott Voyager

Personal Goals to achieve:

1. Continuing to grow and learn as a leader

2. Gaining more confident in abilities and doubt yourself less

3. Taking more initiative

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Self Awareness
Sydney is optimistic, compassionate, flexible, creative, and organized.

Emotional Awareness
Most times, I am informative, organized, and a leader. When the situation is stressful, I tend to be timid and worried about how the outcome will be. I find it easy to adapt to my surroundings. I recognize my emotions through what I choose to think about. I realize others' emotions by analyzing their current situation, facial expressions, and tone of voice. I create an environment of positivity in a workplace though emitting positive energy and support.

Values and culture
I believe you can always learn something new. This can be anything from learning a further skill/information or understanding a different perspective. I think that always being open to new and innovative teaching methods is an exemplary implementation in a work environment in learning how different people can build each other up to bring out the best of each other.

Leadership Style
My leadership style is democratic by communicating vision. I like to ask everyone their perceptive and ideas and try to come up with solutions to include everyone's interpretation that will be successful. I want to try a bit more authoritative. This is because sometimes I spend too much time trying to piece together everyone's ideas and prolonging to finish the project until everyone is satisfied, which may be harmful to the project's final success.

Personality and Skills
The DISC personality test showed that the most prominent personality characteristic is steadiness regarding how persistent and thoughtful I am. In my BIG 5 personality test, conscientiousness is the highest number that also describes my organized, responsible, and goal-oriented personality. With my top results reflecting the same traits, I believe it is very true to my character. I like to set high expectations for myself, achieve goals through improving, and have the motivation to learn new things from a different perspective. However, sometimes I set expectations so high it causes a large amount of stress and self-doubting my capabilities. On the opposing side, I have found myself not being assertive at times. It is apparent in group projects. Whenever in a group setting, I tend to contribute to the group as a leader in organizing, setting timeline goals, and giving everyone a chance to have the most substantial outcome. In asking for everyone to contribute and collaborate ideas, I find myself trying to find a way to combine all of our thoughts that may extend the initial stages of the project. Therefore, trying to find a way to please everyone in add a way to fit their idea in the project tends to cause more unneeded stress.