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Keeping Rosters updated and clean in a district with a super high transiency rate and no access to their SIS

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Bank of materials for training/implementation that used to be available in a shared folder.

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Challenges- SM on iPads

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Getting customers to commit to a 2nd PD day beyond PIE because that follow-up training is crucial to the success of the implementation.

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Strong PM having all information and implementation plan shared. Close relationship built with client prior to visit. Keeping up with data and usage to provide recommendations.

Challenges:
Lack of client information, searching for the correct information. Need easier way to get contact to client for sales and renewals.

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SuccessMaker reporting is very powerful and links well with enVisionMath and ReadyGEN districts
- SuccessMaker Spanish
Challenges:
- SM on iPads
SuccessMaker Spanish

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iLit PLC provides many resources free to our customers

iLit Challenge
Connectivity issues in schools creates problems

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iPads Usage

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1. Products that can be modified with different implementations to meet needs of the schools.
2. Quality professional development to support successful implementations.
Challenges
1. Administrative reporting difficulties.
2. Too many people involved with one account.

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Successes:
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-
Challenges:
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Consistency in the delivery/persons working our schools/disricts

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Consistency in the delivery/persons working our schools/disricts

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How to bring about customer success without purchasing PD -- what do we do to sell the value of services

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How to bring about customer success without purchasing PD -- what do we do to sell the value of services

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I Lit Success-Customers love the program

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I Lit Success-Customers love the program

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Start-up--rostering, etc. has been a challenge for iLit sites.

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Start-up--rostering, etc. has been a challenge for iLit sites.

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Commitment to program usage -trying to modify program to address time constraints

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Keeping the pulse on customer implementations in a competitive environment

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Keeping the pulse on customer implementations in a competitive environment

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1. Student interest due to technology base.
2. Ability to use print materials from iLit PLC for small group and added support, especially new Newcomer section.
Challenges:
1. Lack of information easily obtained for deliveries.
2. Minor issues with organization and performance of program which leads to some viewing as incomplete.

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Changes in the program and delivery for legacy customers

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Success: Getting training scheduled last minute for a customer that was very frustrated.

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Success: Getting training scheduled last minute for a customer that was very frustrated.

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Challenges: Technical issues that continue with the customer

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Lack of technology or perceived lack of technology is a challenge with iLit

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Implementation Planning and Milestone

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Student engagement is a success with iLit