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Hayley Naidoo, MDD

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Through the many years of MDD has been operational, what is the highest financial damage that MDD had managed to mitigate in terms of employee fraud? And what was the case, if you can share with us?

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Was there any case of employee fraud where the employee was not aware that he/she was not aware that they have made the violations, and how does that impact claims

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Can an employee who is alleged to have committed fraud defended himself by saying that the Company has not imposed enough controls and therefore feels that it was justified for him to commit such frauds?

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Insurance Dispute: To Litigate or Arbitrate

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Insurance Dispute: To Litigate or Arbitrate

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Shanta Mohan, Chambers of Shanta Mohan

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What happens if we need to arbitrate in countries that is not part of the 157 signatories? Process wise, cost wise, resources required etc.?

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Since arbitration is made public, have you experienced any high profile cases impacting the reputation of insurers? How do they manage public perception?

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Who bears the cost of the arbitration as far as parties are concerned ? Will Insureds be willing to bear these kinds of costs?

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Who bears the cost of the arbitration as far as parties are concerned ? Will Insureds be willing to bear these kinds of costs?

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 Can you explain the key difference between mediation and arbitration process in insurance claim dispute?

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 Can you explain the key difference between mediation and arbitration process in insurance claim dispute?

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Is there sny limitation period to

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There are frequently concerns about the delay and costs. But there are delays and costs in either tribunal..

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How is someone defined as a "winner" in an insurance dispute situation?

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How is someone defined as a "winner" in an insurance dispute situation?

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In general, the insurance industry believe that claims service is a differentiator.. but at the same time companies face pressure on profitability and other challanges such as claims inflation.. in your opinion how claims function can play a pivotal role in creating competitive advantages and delivering value to the bottom line...

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In general, the insurance industry believe that claims service is a differentiator.. but at the same time companies face pressure on profitability and other challanges such as claims inflation.. in your opinion how claims function can play a pivotal role in creating competitive advantages and delivering value to the bottom line...

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Do we have a database akin to CCRIS in checking the character profile of an insured person, before a policy is approved?

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Do we have a database akin to CCRIS in checking the character profile of an insured person, before a policy is approved?

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2. Do we have a standard client charter to pay claim on life or general or automobile insurance?
Just to share we are a credit insurer on loans given out by the banks to SME. Our KPI is to pay claimwithin 5 working days to the banks from 30 days initially..and we are constantly comparing our service against credit insurer of other ASEAN countries.

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Would a penalty/reprimand by regulators be a good measure to manage claims services provided by insurers to consumers?

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How is our claim service level vs advanced countries?

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How is our claim service level vs advanced countries?

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Will Alipay or Sumsung Pay bring any impacts/ improvement in claim payment process?
What are the areas insurers have to focus/ take note?

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Outsourcing claims service perhaps is one of the decisions that the companies can consider for the long run competitiveness.. .. any comments on that?

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Majority of the insurance product  distribute through intermediary like agent or broker...... what is the panelists view on their role  in influencing the customer perceptions on  'good' claim services by the insurers? Will their role diminishing with the advancement of technology  associates with claim services such as e-payment and e-submission....

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Majority of the insurance product  distribute through intermediary like agent or broker...... what is the panelists view on their role  in influencing the customer perceptions on  'good' claim services by the insurers? Will their role diminishing with the advancement of technology  associates with claim services such as e-payment and e-submission....

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Staff can snap the information of insured/company/ products from monitor using the smartphone and forward it to third party. What are the prevention steps should insurer taken to avoid the theft of intellectual property?

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Mas Tina, VTREC

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In 2013, there was a brainstorming session amongst all members of VTREC. In that meeting the critical success factors and gaps were identified. One key issue was challenges to get successful prosecution. Whilst the Theft loss ratio has reduced, and we hear of syndicates being crippled, we have not heard of any successful prosecution. Why?

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In 2013, there was a brainstorming session amongst all members of VTREC. In that meeting the critical success factors and gaps were identified. One key issue was challenges to get successful prosecution. Whilst the Theft loss ratio has reduced, and we hear of syndicates being crippled, we have not heard of any successful prosecution. Why?

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Besides the police setting up specialised investigation units for thefts used for cannibalisation and thefts for overseas exports, what other initiatives were introduced? Eg microdoting of key parts, changing the law on sales of used parts, police SOP review etc, registration and licensing of workshops etc 

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Besides the police setting up specialised investigation units for thefts used for cannibalisation and thefts for overseas exports, what other initiatives were introduced? Eg microdoting of key parts, changing the law on sales of used parts, police SOP review etc, registration and licensing of workshops etc 

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There are a lots of 2nd hand spare parts shops n they are legal.. they might getting the parts frm stolen cars.. how vtrect control these shops?

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There are a lots of 2nd hand spare parts shops n they are legal.. they might getting the parts frm stolen cars.. how vtrect control these shops?

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Cant insurance companies band together to encourage the installation of telematics for theft prone cars or contribute towards R&D to be undertaken by MIROS?

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Cant insurance companies band together to encourage the installation of telematics for theft prone cars or contribute towards R&D to be undertaken by MIROS?

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Are all police cars equiped with laptops to enable checking of blacklist cars? Has the industry thought of doing something to help PDRM as a CSR?

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Are all police cars equiped with laptops to enable checking of blacklist cars? Has the industry thought of doing something to help PDRM as a CSR?

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Priya Pillai, Niru & Co. LLC

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Is this Guide available online and where?

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Have there been situations in Singapore motor accident matters where the Police have not taken photos of any of the vehicles or location of the accident ?

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Have there been situations in Singapore motor accident matters where the Police have not taken photos of any of the vehicles or location of the accident ?

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Rabihah Ilyas, MIROS

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Is MIROS embarking on any public awareness and PR campaign to spread the awareness on road safety? What channels or platforms is MIROS currently leveraging on?

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i think the device should apply to motorcycle coz statistic of motorcyclist death is high. ur comment pls...

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How much impact is needed to trigger the ecall