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1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Identify their functions.
3. How do meetings work to shape the organisational culture?
4. What is the connection between quality meetings and quality work?

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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."

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How to show people that we are listening?

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How to show people that we are listening?

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1. Pay attention - gestures/eye contact /
2. Provide feedback - sharing points / agreement
3. Show that you are listening
4. Defer judgment
5. Respond appropriately

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Interpersonal Skill

1. Communication skills
- Verbal Communication
- Non-Verbal Communication: communicate without words, i.e use body language
- Listening Skills: interpret verbal and non-verbal messages

2. Emotional intelligence - be able to understand and manage our own and others’ emotions.

3. Team-working skills - be able to work with others in groups and teams whether formal or informal.

4. Conflict resolution and meditation - being able to work with others to solve conflict within the group

5. Problem solving and decision making - being able to work with others to solve problem and choosing the right decision to solve the problem

6. Negotiation, persuasion and influencing skills - skills that focus on finding a solution that gives a win-win outcome

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INTERPERSONAL SKILLS
1.Communication skills
Verbal Communication – what we say and how we say it;
Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and
Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.

2.Emotional intelligence – being able to understand and manage your own and others’ emotions.

3.Team-working – being able to work with others in groups and teams, both formal and informal.

4.Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome.
5.Conflict resolution and mediation – working with others to resolve interpersonal conflict and disagreements in a positive way.

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INTERPERSONAL SKILLS
a) Communication skills
* there are three types under communication skills
- verbal
- non - verbal
-listening skills
b) Team working skills
* are the qualities and abilities that allow you to work well with others during conversations, projects, meetings or other collaborations
* having teamwork skills is dependent on your ability to communicate well, actively listen and be responsible and honest
c) Negotiating, persuasion and influencing
negotiating - working together to find a really good solution (win/win outcome) may be better for both parties without causing future barriers to communications
persuasion and influencing - being able to advocate successfully for your suggestion and persuade and influence others of its merits
d) Emotional intelligence
refers to the capability of a person to manage and control his or her emotions and possess the ability to control the emotions of others as well.
e) Conflict resolution and mediation
- can arise when two or more parties have different objectives, opinions or styles
- conflict resolution is the art of addressing those difference and finding common ground that enables everyone to work together peacefully
- sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution
- this conflict resolution usually arrive in workplace

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Interpersonal skills:
Interpersonal skills are the behaviours and tactics a person uses to interact with others effectively.

1. Communication skills
- Verbal communication
- Non-verbal communication:
- Listening skills
2. Emotional intelligence:
3. Team working
4. Negotiation, persuasion and influencing skills
5. Conflict resolution and mediation
6. Problem solving and decision-making.

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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1. Age
- We change the way we speak based on the age of the person that we are talking to.
2. Gender
-Physical space : there tend to be less distance between genders
- Intonation : tends to be a bit lower if talking to the opposite gender
3. Education
- Better content as to share information with the recipient.

4. Family background
- With positive family background, a person can communicate better with other people.

5. Life experience
- Your experience can influence in the way of the outcome of the conversation.

6. Communication habits
- Listening - Try to listen to the receiver
- Let other people finish their sentences
- Polite -
-Little actions like playing with the pencil.
- 'you' vs 'i' statement. 'We' statement is much more encouraged.

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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A)Semantic barrier
- misunderstanding between the sender & receiver due to different meaning of words & symbols used in communication

b) Cultural barrier
- a difference of cultures/beliefs & way of life can cause barriers in communication.

c) Physical barrier
- any disturbance that is connected with the environment
e.g. distance/ thunderstorm / hot

d) Physiological barrier
- has to do with the physical body/ 5 senses
e.g loss of hearing, illness, poor eyesight

e) Psychological barrier.
- refers to feelings
e.g. scared/nervous/love/ego

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10 ways to have a better conversation

1. Don't multitask
2. Do not pontificate
3. Use open-ended question
4. Go with the flow
5. If you don't know, admit it
6. Do not equate our experiences with others
7. Don't repeat yourself
8. Stay out of the weeds
9. Listen, pay attention and talk
10. Be brief

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Here are ways to have a better conversation :

1. Listen
It’s very common to get caught up in our own heads while the other person is talking. We try to come up with a follow-up question, a witty remark, or a story of our own.

We do this because we’re so afraid of the awkward pause that happens when the person stops talking and we don’t know what to say next. Really listen to what the other person is saying and get out of your own head. When it’s your turn to speak, appreciate the short pause that happens because you need to think about what to say. It’s not awkward–it’s a compliment to the other person! This pause shows them you were listening.

2.Use the other person’s name frequently
Hearing the sound of our own name is very comforting. It’s a pity we don’t hear it more often!

So let’s change that. Every couple of sentences, drop the other person’s name. At the start of a statement, at the end of a question. To be more better in conversation.

3.Keep strong eye contact
There is much to be said about the science behind eye contact.

Keep strong eye contact both while we are listening and while us are speaking to a person.

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1. Dont multitasking, be present.
2. Dont pontificate, don't be a dense people.
3.  Use open end questions - start question with who why where when what how
4. Go with the flow - thought coming in mind, let it go.
5. If you don't know, day you don't know.
6. Don't equate your experience with others.
7. Try not to repeat yourself.
8. Stay out of the weed.
9. Listen - listen to understand, not to reply.
10. Be brief.

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From that video, i learn 10 things on how to have a better conversation

1. Don't multitask
- as the speaker said, be in that moment. Don't shift you're attention to something else while you're still in the conversation with someone.

2. Don't pontificate
- Don't be a dense person. You'll always learn something when having a conversation with someone. Set aside any personal opinions and be more open-minded when be in that conversation with someone.

3. Use open-ended question
- The speaker suggest to use the wh question to ask them how they feel. If we ask them 'Are you happy?' they will only reply between a yes or a no and probably don't go further explain why they feel that way. Try asking 'How does it feel?' and they'll give a much more interesting response than asking 'Are you happy?'. As the speaker said, let them describe how they feel because they know better about how they feel then you.

4. Go with the flow
- let stories and ideas come to you as the conversation goes on. Don't let some idea or story you think it's good to distract you from listening to your conversation with someone. The story or idea might be not interesting to the conversation which can cause the conversation to be awkward later on. Let it come and go normally

5. If you don't know what is it, say that you don't know.
- admit that you don't know something rather than you pretend to know about it. As the speaker said, be more cautious with what you want to say. This is because we can embarrass ourselves if we try to pretend we know something.

6. Don't equate your experience with them.
- every individual has a different experience. If the person is talking about how they feel about their job, avoid from responding them by talking about how you feel about your job. As the speaker said, conversations are not a promotional opportunity.

7. Try not to repeat yourself
- avoid from trying to prove your point over and over again just to make sure your message is get through their heads. It can be condescending at times.

8. Stay out of the weeds
- forget about trying to go overly detailed about something. People are more interested about you (how you feel, what was your opinion and etc) when they engage in a conversation with you. Sometimes, they're just not interested in those details because it cause them to think more which can be a turn-off sometimes

9. Listen
- it is the most important aspect when having a conversation with someone. Be in that conversation. Try understand what the other person is talking about. Don't be a person who just wanna talk just because you're not interested in what they're saying. It's bad thing.

10. Be brief
- (this one is a bit confusing to me) try to be amazed or interested with people. When describing someone, try make it as short as possible but enough to get someone's attention. For example, 'did you know that he's a top scorer student' can easily get people's attention to talk about how interesting this person is.

To summarise, be a good listener and always show interest on what other people has to say because this show that you're in that conversation.

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Things I do during a conversation:

1.Multitask (playing phone)
2.Not pontificate
3.Talk things that come into my mind
4.Say I don't know if I don't know
5.Be brief
6.Stay out of weeds
7.Listen on what he/she says

Things I failed to do during a conversation:

1.Did not use open-ended questions
2.Equate my experience with theirs

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Things I do during a conversations:
1. Try to find a good topic to talk
2. Pay attention to them
3. Listen and do not interrupt
4. Show your interest on the topic
5. Respect their ideas without condemn
6. Use proper words, no cursing and humiliating

Things I failed to do in conversations:
1. I do not focus and give attention
2. Sometimes I will interrupt
3. Argue with their idea

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Things I do during a conversation :

1. Not multitask

2. Not pontificate

3. Use open ended questions

4. Go with the flow

5. If I don’t know, I will say that I don’t know

6. Stay out of the weeds

7. Listen

Things I failed to do during a conversation :

1. Sometimes I will repeat myself

2. Sometimes I equate my experience with theirs

3. Be brief

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Things I do during conversation :
1. Talk about current issues
2. Try bringing up the news
3. Don’t ask too many questions
4. Look interested in the conversation
5. Pay attention
6. Ask about their personal life
7. Do not multitask
8. Let the people tell what they want to talk
9. Hear carefully
10. Talk instead of listen
Things I failed to do
1. Multitask when have a conversation.
2. Failed to be brief
3. Didn’t hear carefully
4. Repeat the same things back.

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Things I do during a conversation :
1. Talk about the weather
2. Try bringing up the news
3. Let people tell what they want to talk about
4. don’t ask too many questions
5. Look interested in the conversation
6. Talk instead of listen
7. Ask an acquaintance what they do for a living
8. Ask about their personal life

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1. go with the flow
2. if I don't know , I say that I don't know
3. I always try to not repeat myself
4. I always listen to the person
5. I never multitask when talking to someone (using my phone )
6. I never try to equate my experiences with theirs especially for something that i have never experienced before.

Things I failed to do during a conversation:

1. I often failed to use open ended questions
2. I do pontificate sometimes
3. I failed to be brief sometimes
4. stay out of the weeds

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Things I do during a conversation:

1.     Used open-ended questions

2.     Go with the flow of the conversation

3.     If you don’t know, say that you don’t know

4.     I try not to repeat myself.

5.     I always listen

Things I failed to do during a conversation:

1.     I multitask while conversation.

2.     I pontificate sometimes.

3.     I equate my experience with theirs.

4.     Sometimes I be brief.

5.     Stay out of the weeds.

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The things I do during a conversation

1.       Use open ended questions

2.       Go with the flow of the conversation

3.       I say I do not know when that person is talking about thing I do not know

4.       I listen when they talk

5.       I repeat myself sometimes

The things I failed to do :

1.       I do not equate my experience with theirs

2.       I do not pontificate

3.       I multitask sometime

4.       I stay out of the weeds

5.       Be brief

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Things I do during conversation 
1.	I go along with the conversation
2.	I do not equate personal experience with others
3.	If I don’t know, I say I don’t know
4.	Listen 
5.	Not multitasking
6.	Not pontificate

Things I failed to do 
1.	Use open-ended question 
2.	Be brief 
3.	Sometimes I repeat myself 

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THINGS THAT I DO DURING A CONVERSATION :

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THINGS THAT I DO DURING A CONVERSATION :

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1. i will use open ended questions
2. go with the flow with the conversation i will just talk or say it out whats in my mind
3. if i don't know i will just say that i don't know rather than showing myself as i know everything
4. i don't equate my experience with theirs
5. i don't pontificate
6. i make sure i'm in the conversation 100 percent so i'll listen to them

THINGS I DO NOT DO DURING A CONVERSATION :
1. i will do multitask sometimes like eating or replying to someone if it's important
2. i failed to be brief sometimes
3. stay out of the weeds
4. i sometimes do repeat the same things

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THINGS THAT I DO
-pay attention when someone is communicating with me
-I don’t pontificate
-I use open ended question
-I go with the flow of the conversation.
-I say don’t know when they are talking about things that I really don’t know
-I don’t equate my experience with theirs.
-I stay out the weeds
- I will listen when someone is communicating
-be brief
THINGS THAT I FAILED TO DO
-Sometime I do multitask such as playing phone or talk to my other friend.
-sometimes I will repeat the same things back.

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1. Dont multitask which means be present and be in the moment by not thinking of other things

2. Dont pontificate. Assume we have something to learn since everybody is an expert in something

3. Use open-ended question such as start with who, what, where, when, why and how. Don’t complicate question and let them describe the answer for more interesting response

4. Go with the flow such as let the any thoughts that come into your mind out.

5. Say you don’t know if you don’t know instead of claim you an expert

6. Don’t equate your experience with their experience when they talking about their experience.

7. Do not repeat yourself because it is boring

8. Stay out of the weeds like the name, years or any unimportant details.

9. Listen and pay attention to someone talking.

10. Be brief. Keep it short but full with information.

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1.      Don’t multitask.

2.      Don’t pontificate.

3.      Use open ended question.

4.      Go with the flow.

5.      If you don’t know, say you don’t know.

6.      Don’t equate your experience with theirs.

7.      Try not to repeat oneself.

8.      Stay out of the weeds.

9.      Listen.

10.   Be brief.

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the ways should do during conversation is
1. do not multitask
2. do not pontificate or express opinion in arrogant way
3. use open-ended questions- who,what, when, how..
4. go with the flow
5. if you dont know just say that you dont know
6. do not equate our experience with others
7. try not to repeat yourself
8. stay out the weeds
9. listen
10. be brief

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The things I do during a conversation:

1. Use open ended questions
2. Go with the flow of the conversation
3. I say ‘I don’t know’ when that person is talking about things I don’t know
4. I don’t equate my experience with theirs
5. I listen when they talk
6. I dont pontificate
7. I stay out of the weeds

The things I failed to do:
1. I multitask sometimes
2. I repeat myself sometimes
3. Be brief

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What are safe topics to start a conversation with someone that you have just met?

1. Hometown/ Area they are living in
2. Asking about studies/job
3. Interests/Hobbies/Sports
4. Entertainment - new movies/songs
5. Info about places to eat
6. Shopping - FEMALES ONLY
7. Ask about family
8. Current issues

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Celeste Headlee: 10 ways to have a better conversation | TED

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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Find out the truth behind why fresh graduates are unemployed in Malaysia and learn what you can do to increase your employability!

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?