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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

The STAR interview response method can help make the process easier. Using this method of answering interview questions allows you to share concrete examples of how you successfully handled situations at work to show that you possess the experience and skills required for the job you're interviewing for.

Read below for a detailed description of the STAR interview response technique and examples of how to best use it.

Key Takeaways

STAR: Situation, Task, Action, Result

STAR stands for Situation, Task, Action, Result. Using this strategy is particularly helpful in response to competency-focused questions, which typically start with phrases such as, "Describe a time when..." or, "Share an example of a situation where...."

What Is the STAR Interview Response Method?

The STAR interview response method is a way of answering behavioral interview questions. Behavioral interview questions are questions about how you have behaved in the past. Specifically, they are about how you have handled certain work situations.

Employers using this technique analyze jobs and define the skills and qualities that high-level performers have exhibited in that job. Since past performance can be a good predictor of the future, interviewers ask these questions to determine whether candidates have the skills and experiences required to excel in the job.

For example, employers might be looking for proof of problem-solving skills, analytical ability, creativity, perseverance through failure, writing skills, presentation skills, teamwork orientation, persuasive skills, quantitative skills, or accuracy.

Examples of behavioral interview questions include the following:

Tell me about an occasion when you had to complete a task under a tight deadline.

Have you ever gone above and beyond the call of duty?

What do you do when a team member refuses to complete his or her quota of the work?

Some interviewers structure their questions using the STAR technique. However, job seekers can also use the STAR interview method to prepare for behavioral interview questions.

STAR Key Concepts

STAR is an acronym for four key concepts. Each concept is a step the job candidate can take when answering a behavioral interview question. By following all four steps, the job candidate will provide a comprehensive answer. The four steps referenced in the acronym are the following:

Situation: Describe the context within which you performed a job or faced a challenge at work. For example, perhaps you were working on a group project, or you had a conflict with a co-worker. This situation can be drawn from a work experience, a volunteer position, or any other relevant event. Be as specific as possible.

Task: Next, describe your responsibility in that situation. Perhaps you had to help your group complete a project within a tight deadline, resolve a conflict with a co-worker, or hit a sales target.

Action: You then describe how you completed the task or endeavored to meet the challenge. Focus on what you did rather than what your team, boss, or co-worker did.

Note

Result: Finally, explain the outcomes or results generated by the action taken. It may be helpful to emphasize what you accomplished or what you learned.

How To Prepare for an Interview Using STAR

Since you won't know in advance what interviewing techniques your interviewer will be using, you'll benefit from preparing several scenarios from the jobs you've held.

Make a list of the job qualifications. First, make a list of the skills and/or experiences that are required for the job you're applying for. It may help to look at the job listing and similar job listings for indications of the required or preferred skills/qualities. You can then match your qualifications to those listed in the posting.

Create a list of examples. Then, consider specific examples of occasions when you displayed those skills. For each example, name the situation, task, action, and result.

Match your skills to the job. Whatever examples you select, make sure they are as closely related to the job you're interviewing for as possible.

Prepare a response. For each example, prepare a brief response:

Describe the situation (2-3 sentences).

Explain your task (1-2 sentences).

Describe the action you took (2-3 sentences).

Share your result (2-3 sentences).

Examples of Interview Questions and Answers Using STAR

Tell me about a time you had to complete a task within a tight deadline. Describe the situation and explain how you handled it.

Example Answer

What do you do when a team member doesn't complete their share of the work?

Example Answer

Tell me about a time you showed initiative on the job.

Example Answer

Frequently Asked Questions (FAQs)

How can you share examples of your achievements during a job interview?

What can you do when you can't think of an answer to an interview question?

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How to Use the STAR Interview Response Method

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Are job interviews challenging for you? Do you struggle to give concise answers to interview questions? Are you unsure how to share your accomplishments during an interview without sounding boastful? What's the best way to let the interviewer know that you're the right candidate for the job?

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Tell Me About Yourself - A Good Answer To This Interview Question

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1. Tell me about yourself.
2. What are your strengths?
3. What are your weaknesses?
4. Where do you see yourself in 5 years?
5. What do you know about our company?
6. How well do you handle change?
7. Do you work well under pressure?
8. How do you make important decisions?
9. what experience do you have that relates to this job?
10. Do you have any questions for us?

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Words to use when writing your C.V/resume - POWER VERBS

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Words to use when writing your C.V/resume - POWER VERBS

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What are power verbs?

Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate. Power verbs can also make your writing more interesting and help prevent you from using the same words too many times.

The following sentences are examples from the Work Experience section of a resume. Notice the differences between the sentences.

Made new software for ABC Company. → Made is a weaker verb.
Developed new software for ABC Company. → Developed is a power verb. You sound more confident and interesting using 'developed'.

Where can I use power verbs?

Power verbs are useful in many situations. They are especially great for resumes, job interviews, and academic writing like essays.

Before you use a power verb...

Make sure you understand the exact meaning of the power verb you are going to use. You don't want to make a mistake with the word, especially on a resume.

Look the word up in a dictionary, search the internet for examples of sentences where it has been used, and if possible, find someone to check your sentence to make sure that you've used it correctly.

Make sure you are comfortable with the word before you use it.

Weak verbs to avoid: ☹

Here is a list of verbs you should avoid on your resume where possible:

GENERAL POWER VERB LIST

Here are some better alternatives to common weak words.

Weak Word: DID

Weak Word: MAKE

Weak Word: FIX

Weak Word: SHOW

Weak Words: TALK, SPEAK, WRITE, COMMUNICATE

Weak Word: KEEP

Weak Word: USE

Weak Word: GET

Weak Word: CHANGE, MAKE SOMETHING BETTER, GET RESULTS

Weak Word: HELP

Weak Word: ADD

Weak Word: START

POWER VERBS FOR SPECIFIC INDUSTRIES

Here are some power verbs we often use when talking about our experience in certain jobs and industries. This is not a complete list of power verbs. I have covered some of the most common power verbs in the list below, but there are many more. Please note that the same power verbs can be used for many different jobs, so if you see a power verb in one job category such as medicine, it may also apply to a different job too.

Customer Service, Tourism, Hospitality, Retail Store

Law & Legal Professions

Leader & Management

Business, Finance, Accounting

Public Sector & Government

Administrative, Clerical, Receptionist, Secretary

Teaching & Advising

Researcher, Scientist, Academic

IT, Computers, Tech

Medicine

Engineer

Machine Operator

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Power verbs are action words that have positive meanings in English. When you use a power verb, you can communicate your message more strongly and confidently than when using other verbs. This is especially useful when you are applying for a job and want to appear as a confident and competent candidate.

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2. Sample of those who have working experience looking for a new position.

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1. This is a sample for fresh graduate.

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I am a hard-working individual who enjoys working. I am excellent at meeting deadlines. I have two years of experience in business, and I would like to contribute to a business with my excellent skills and past work experience.

Revised version
A motivated, adaptable and responsible Computing graduate seeking a position in an IT position which will utilise the professional and technical skills developed through past work experiences in this field. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

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How to write a CV profile [or personal statement] and get noticed

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A personal profile, also known as a personal statement, career objective and professional profile, is one of the most important aspects of your CV. It’s a short paragraph that sits just underneath your name and contact details giving prospective employers an overview of who you are and what you’re all about.

Try to address the following in your profile:

1. Who are you?

2. What can you offer the company?

3. What are your career goals?

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How to write a CV [Get noticed by employers]

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Read the two articles and come up with a list of similarities and differences between C.V and resume.
Which would a fresh graduate use?

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British CVs vs American CVs - What's the difference? | EF English Live

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There are several differences between British and American CVs, but they both essentially serve the same purpose - to get you that job! So what are the main differences? And when should you use the American or the British format? Let's find out. What's in a name?

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In U.K. it is called C.V (Curriculum Vitae) which in Latin means ‘(the) course of (my) life’.
In US, it is called resume which is basically French for 'summary'

1. The main difference between a resume and CV is the length and amount of detail.

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document. Let me kick off the bonanza by introducing the contender in the blue corner...

CV:

A CV (Curriculum Vitæ, which means 'course of life' in Latin) is an in-depth document that can be laid out over two or more pages and it contains a high level of detail about your achievements, a great deal more than just a career biography. The CV covers your education as well as any other accomplishments like publications, awards, honors, etc.

The document tends to be organized chronologically and should make it easy to get an overview of an individual's full working career. A CV is static and doesn't change for different positions, the difference would be in the cover letter.

RELATED: What Recruiters Really Want to See on Your CV

Resume:

A resume, or résumé, is a concise document typically not longer than one page as the intended reader will not dwell on your document for very long. The goal of a resume is to make an individual stand out from the competition.

The job seeker should adapt the resume to every position they apply for. It is in the applicant's interest to change the resume from one job application to another and to tailor it to the needs of the specific post. A resume doesn't have to be ordered chronologically, doesn't have to cover your whole career like, and is a highly customizable document.

RELATED: 7 Resume Mistakes You Probably Didn't Realize

Differences:

As stated, three major differences between CVs and resumes are the length, the purpose, and the layout. A resume is a brief summary of your skills and experience over one or two pages, a CV is more detailed and can stretch well beyond two pages. The resume will be tailored to each position whereas the CV will stay put and any changes will be in the cover letter.

A CV has a clear chronological order listing the whole career of the individual whereas a resume's information can be shuffled around to best suit the applicant. I would say the main difference between a resume and a CV is that a CV is intended to be a full record of your career history and a resume is a brief, targeted list of skills and achievements.

Let's revise:

CV - long, covers your entire career, static
Resume - short, no particular format rule, highly customizable

Usage around the world:

A resume is the preferred application document in the US and Canada. Americans and Canadians would only use a CV when applying for a job abroad or if searching for an academic or research-oriented position.

In the UK, Ireland, and New Zealand, a CV is used in all contexts and resumes aren't used at all. The CV prevails in mainland Europe and there is even a European Union CV format available for download.

In Germany, the CV is more commonly known as a Lebenslauf (true to the Latin origins) and is only one of many application documents poor German job seekers must produce to get an interview.

In Australia, India, and South Africa, the terms resume and CV are used interchangeably. The term resume is used more for jobs in the private sector and CV is more commonplace when applying for public service positions.

Question:

So what gives if you apply for an American company in Europe or vice versa? The jaded folks in HR will accept both types although I would recommend you use the local version. It's not that hard to convert your document after all and if you hit a brick wall, just ask me for help.

Which do you prefer, the CV, the resume, both, none? Please share your experience in the comments below!

RELATED: What's the Best Resume Font, Size, and Format?

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CV vs. Resume: The Difference and When to Use Which

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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well as tell you where in the world you are likely to use which document.

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Review the question below. Identify the key points that are needed. Construct the cover letter and post your work here.

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(012018090390)

Professional goals :

1. learn how to network effectively and upgrading new skills

2. Developing towards creative and innovative thinker

3. Discover how to deliver a great presentation and develop your profession brand

Soft skills :

1. Adaptability / Flexibility

2. Self - control personality

3. Positive attitude

4. Calmness / Patience

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Professional Goals

·         To improve and optimize carrier management procedures and utilize my knowledge of risk management in logistics department

·         To improve expertise in financial management, compliance techniques and transportation modes as a logistics specialist

·         To learnt on the shipping and transportation department meeting compliance standards and improve the organization efficiency.

Soft skills

·         Multitasking

·         Customs documentation (Analytical Skills)

·         Inventory management skills (attention to detail)

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Ahmad Fathi Bin Mohd Aris (012019021087)

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Ahmad Fathi Bin Mohd Aris (012019021087)

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Professional goals:
1. I want to get a great suitable job based on the field taken and interest after finish my graduate.
2. I want to improve my public speaking and presentation skill.
3. I want to gain my soft skill.

Soft skill:
1. Patient person
2. Friendly and teamwork
3. Meticulous person
4. Good listener

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Muhammad Afiq Fitri bin Zamri  (012020021212)

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Muhammad Afiq Fitri bin Zamri  (012020021212)

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3 professional goals

1. I want to enhance my skills of Financial management

2. Gaining knowledge to be my reference for my future business plan

3. To learn management skills from your team management to be implement into my own business in future

3 soft skills
1.Motivated team player
2. Empathy
3. I am an  attentive listener

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3 Professional Goal

·        To achieve higher position

·        To take a lot of skills and experience

·        To share some knowledge to the people who need help

3 Soft Skills

·        Hardworking

·        Leadership

·        Teamwork

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My 3 professional goals

1. Improving skills throughout years in computer hardware, software knowledge, networking skills, and teamwork skills. Working in the same role for years to gain experience should be different as skill improvement becomes a major concern.

2. Gain a lot of knowledge from the various industrial sectors that are related to IT field. For example, becoming Software developer, Network Engineer, IT Support Engineer, and Manufacturing Engineer

3. Getting certified by the company. For example, the company sponsored for the workshop training to get extra certification.

My 3 soft skill

1. Fast Learner

2. Organized

3. Willing to learn new things

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Yeeswary kumaran

3 proffesional goals

1)Earn a good education level/background
2)Become an expert in the field
3) enhance out networking abilities

3 Skills.

1)GOod at communication
2)Good at problem solving
3)Good at creativity

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LIST 3 PROFESSIONAL GOALS.
-to gain more knowledge in semiconductor.

-To be motivated and punctual in working area.

- To learn new technology that relates to computer.

3 SOFT SKILS
- Patient
- Creative spirit
- Fast learner .

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Thanusantini Mahendran (012019091164)
Three professional skills
1.to gain new knowleadge
2.to get better at time management skills
3.to become an expert in that field
Three soft skills
1. Patience
2.Communication skills
3.Problem solving skills

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Muhammad Nabeel Bin Mohd Amin ( 012020020441)

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Muhammad Nabeel Bin Mohd Amin ( 012020020441)

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My 3 Professional Goals
- I want build and expand my networking
- I want to develop more of my soft skills and knowledge and implement it at the company
- I want to improve my communication in a team colloboration which can help growth the idea

My 2 Soft Skill

- Teamwork
- Passionated in any task I been assigned

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Ummi Adilla Nathasa Bt Mohd Muzam (012020091145)

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Ummi Adilla Nathasa Bt Mohd Muzam (012020091145)

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Professional Goals
1. To improve my communication skills
2. To enhance my networking skills
3. To work well on a team

Softskill
1. Good listener
2. Willingness to learn
3. Multitasking

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Muhammad Nurariff Bin Hamidun (012020092020)

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Muhammad Nurariff Bin Hamidun (012020092020)

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Professional Goals

1.       Have a large of networking relationship

2.       Gain many of certification and new skill

3.       Improving presentation and communication skill

Softskill

1.       Team building

2.       Leadership

3.       Friendly and positive

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Professional Goals
1.To gain more Experiance in that industry that i joined and do the best for that company
2.Learn a new skills and knowledge
3. I would know my strengths and weakness and trying to fix it and become a better in future .

Softskilss
1.Leadership skills
2.Teamwork
3.Critical thinking skills

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Ahmad Naim Noor bin Md Jani (012018090203)

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Ahmad Naim Noor bin Md Jani (012018090203)

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Professional goals:
1. To improve my interpersonal skills i.e. social skill for broader networking and connections.
2. Working towards becoming a professional programmer who can contribute back to the programming community.
3. Searching for a mentor who can guide and push me towards my goals.

Soft skills:
1. Highly independent
2. Autodidact
3. Analytical

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012020020355

1. To improve on my problem solving capability

2. To have the ability to established connection and networking with other people.

3. To have the confidence in presenting myself

4. I am quite adaptable to the situation and environment

5. I am quite an organizational person

6. I am very good in time management

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012018090807
FEEDBACK:
PG : Do you have a specific timeline? What field of knowledge are you referring to?
SS : Instead of using punctual, you can use 'good time management skills'. This is because being punctual is an expected behaviour in the workplace.

My professional goals:
1. To gain more networking ability / association
2. To become an expert in my field of knowledge
3. To improve my public speaking and presentation

My soft skill:
1. Adaptability on surrounding situation
2. Punctuality
3. Teamwork

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012020021952
FEEDBACK:
PG : What new skills are you referring to?
'Become an Expert in my Field' - which field? Is there a time frame?
SS :  I think you need to rework this part.
Professional goals

1.       Gain my a new skills

2.       Boost my networking abilities

3.       Become an Expert in my Field

Soft skills

1.       Communication i will also likely need to be a good listener

2.       Team work Whether i will be doing a lot of team projects or simply attending a few departmental meetings,

3.   Time management

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HOW TO WRITE A COVER LETTER
Purpose :  A cover letter is the first piece of information about yourself that your potential employer will read. The main function of a cover letter is to highlight the position you are applying and the skills you possess. The cover letter has to be tailored towards specific jobs you are applying to. A cover letter provides an opportunity to introduce yourself, highlight the key points from your resume, and be considered for a job interview.

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SAMPLE OF COMPLAINT & ADJUSTMENT LETTERS

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SAMPLE OF COMPLAINT & ADJUSTMENT LETTERS

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Aim:
This page is to help you write letters replying to complaints (also called adjustment letters). On this page are the stages of dealing with complaints, some useful expressions, some example letters, and an exercise.

Dealing with Complaints
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Useful Expressions
Acknowledging receipt of a complaint letter

Thank you for your letter of ... regarding / concerning / in connection with ...

I refer to your letter of ... about / relating to ...

Apology for the error or fault

We must apologise for ...

We sincerely apologise for ...

Please accept our apologies for ...

I would like to apologise for the error made by our company in (verb+ing)

Accepting the Complaint

We agree that the usual high standards of our products / services were not met in this instance.

A short explanation of the fault

Introductory phrase
As a result of our investigation, we found that... (Not: After our investigation...)

Causes

The error was caused by ... / was due to ...

Apparently, the problem was the result of ... / resulted from ...

The cause of / reason for the mistake was ...

Effects

As a result ...

This led to ...

Consequently ...

Solutions

We have modified / changed our ...

We have implemented a system to...

To prevent re-occurrences we have set up a verification procedure.

Assurances
We assure you that this will not happen again.

Investigation to be made

Proposal to settle the difficulty

As a gesture of our regret, we are prepared to .../ we are willing to .../ we would like to ...

To show goodwill, we will ...

An offer to take goods back, make a replacement, give a discount etc.

We have dispatched the new items by express courier. They should arrive by

To show our goodwill, we would like to offer you a 5% discount on your next order with us.

Regret at dissatisfaction

While we can understand your frustration, ...

We understand how disappointing it can be when your expectations are not met.

Rejecting responsibility for the problem leading to the complaint

I regret to inform you that ...

I am afraid that ...

Unfortunately, I must point out that ...

Reasons for the rejection

This is because the guarantee period has expired.

This is due to the fact that the guarantee period has expired.

If a third party (another person or organisation) is to blame, direct the complainer to that party

We therefore suggest that you contact...

A concluding paragraph aiming at retaining the goodwill of the customer

We look forward to receiving your further orders, and assure you that they will be filled correctly / promptly.
Example Letters

Everlong Batteries
171 Choi Hung Road
Hung Hon, Hong Kong
Tel/Fax 2235 2449

Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore

Dear Mr Wong Order No. 2639/L

Please accept our apologies for the error made by our company in filling your order no. 2639/L dated

You ordered 12,000 size Ultra super-long-life premium batteries, but our dispatch office sent 1,200. This was due to a typing error.

The balance of 10,800 batteries was dispatched by express courier to your store this morning and will arrive by

Since we value your business, we would like to offer you a 10% discount off your next order with us.

We look forward to receiving your further orders and assure you that they will be filled correctly.

Everlong Batteries
171 Choi Hung Road
Hung Hon, Hong Kong
Tel/Fax (852) 2235 2449

Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore

Dear Mr Wong Order No. 2639/L

Thank you for your letter of regarding your order no. 2639/L. We understand that this is a difficult situation for you.

We have investigated the situation, and found that you ordered 12,00 size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent 1,200.

If you need the remaining batteries urgently, the balance of 10,800 batteries can be dispatched today by express courier to your store and would arrive by

Please phone me at the number given above if you would like to order these batteries.

We look forward to receiving your further orders.

Yours sincerely

David Choi
Distributions Manager

Encl:
- Order Form No. 2639/L

Exercise
Introduction:
This task is for you to practise matching the types of sentence you need in adjustment letters with suitable sentences.

Instructions:
Match the items in the boxes on the left with the items on the right:

1. Click in the table cell containing the item you want to move.

2. Click in the table cell where you want the item to go. The words will swap position.

3. If an item is in the right position, it will have a green background and a tick.

4. When all the table cells are green and have ticks, you have finished.

Related pages:
Adjustment letters:

Last updated on: Monday, March 26, 2012

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Aim: This page is to help you write letters replying to complaints (also called adjustment letters). On this page are the stages of dealing with complaints, some useful expressions, some example letters, and an exercise.

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G3 : Exercise Rewritten Complaint Letter 

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G3 : Exercise Rewritten Complaint Letter 

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FEEDBACK:
Overall it is good. Probably there is no need to mention you are returning the product to the store in the letter. You could demanded them to collect the phone from you?

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FEEDBACK:
Overall, good. All the three stages are there.

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FEEDBACK:
Overall, good. Paid amount could be mentioned.

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FEEDBACK:
Should also include the time required to complete your request. Paid amount is not mentioned.

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Dear Sir / Madam,

I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.

I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I this point with Mr Chan, he told me that the hotel was in private gardens and was very close to the beach. I was etremely disappointed, , to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.

I also asked Mr Chan whether there was a swimming pool, and he me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.

, we were unable to swim at all during our stay at the hotel, while the constant noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find accommodation elsewhere at considerable expense.

In the , I think that it would be appropriate for you to the
cost of the hotel accommodation in full.

I look forward to from you at your earliest .

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Dear Sir / Madam, I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January. I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

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Before we learn about writing a complaint letter, some exercises would help you to build the right vocabulary.

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A complaint letter can be an effective way to resolve issues pertaining to bad products or services. Learning how to write a complaint letter that gets attention will get you the results you want.

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Real English - How to complain about a problem

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Written when we need to ask for more information concerning a product, services, publication or procedure that interests us.

Task
You own a small company which retails clothing and you are interested in garments exhibited by a Taiwanese company at the recent Kuala Lumpur Textiles Trade Fair. The clothing would probably sell well in cities around Malaysia. Write an enquiry according to the details requesting for:

·      Catalogues for The Womanly Yifu apparel.

·      Other clothing ranges manufactured.

·      Range of clothing for older women.

·      Wholesale prices.

Details
Your name and address
- Nurul Amyrah Saad
City Lady Apparel,
12/22, Jalan Equestrian Off Persiaran Sukan, Section 13 40100 Shah Alam, Selangor.

Supplier’s name and address   Miss Rainie Yang,
Marketing Manager,
The Womanly Yifu, Block 15/12, Eng Shang Road, 105, Songshan District., Taipei City, Taiwan

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FEEDBACK:
Your explanation can be better where you can explain clearly on the reason for the salary cut.
Then probably you can give some encouragement to the staff (e.g if the situation gets better, the salary cut will be revised etc)
TASK 2

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FEEDBACK:
Overall it looks alright. Clear and reason for the salary cut is given.

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FEEDBACK:
Overall it is alright. Perhaps the explanation can be a bit better.
'Feel free to express your opinions and feedback.' - I don't suggest you putting this when you are giving people bad news.
Topic: Negative News Letter

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FEEDBACK:
You need to explain the situation first before giving the bad news.
The explanation given is not enough.

Topic: I have just received a letter informing me that there will be a basic pay deduction which is 20%. The reason stated in the letter is because of the sales have been decreased for two consecutive quarters.

Nur Athila Norani

Manager

Freedom Digital

Sungai Way Free Trade Industrial Zone,

47300 Petaling Jaya,

Selangor.

14 July 2021

Irman Hakim Bin Kasturi

Lot 3 Lorong 13

47300 Petaling Jaya,

Selangor.

Dear Irman Hakim,

We are appreciating your hard work that have been contribute to our company especially in your role as sales team.

We have just received a letter informing me that there will be a basic pay deduction which is 20%. The reason stated in the letter is because of the sales have been decreased for two consecutive quarters.

We would like to highlight that being there is few members of our team are underperforming. We are not satisfied with your performance, especially because that you have the potential to do better. We hope you guys can work together and improve the performance after this.

We anticipate that there will be a progress will be show by your team. We encourage for you to retain the entire team however we do hope for your consideration to make an effort for your team to show a progress in terms of your performances in future.

Sincerely,

NUR ATHILA NORANI

MANAGER

FREEDOM DIGITAL

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1. Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their basic pay will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team.

*Write a negative news message in an indirect approach informing your sales team of the news.
*Post your message in Padlet.

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1. Buffer or cushion
Thank you for your order. We appreciate your interest in our product.
2. Explanation
We are writing to let you know that this product has been unexpectedly popular, with over 10,000 requests on the day you placed your order.
3. Negative News
This unexpected increase in demand has resulted in a temporary out-of-stock/backorder situation. We will fulfill your order, received at 11:59 p.m. on 09/09/2020, in the order it was received.
4. Redirect
We anticipate that your product will ship next Monday. While you wait, we encourage you to consider using the enclosed $5 off coupon toward the purchase of any product in our catalog. We appreciate your business and want you to know that our highest priority is your satisfaction.

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A bad news message (or negative news message) delivers news that the audience does not want to hear, read, or receive. Delivering negative news is never easy. Whether you are informing someone they are being laid off or providing constructive criticism on their job performance, how you choose to deliver the message can influence its response (Bovee & Thill, 2010).

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FEEDBACK:
It looks alright. The good news is there. More info about the new branch can be given as to provide an overview to the staff about the positive things at the new branch (e.g. size of the branch / any new facilities / strategic location etc)

new branch

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FEEDBACK:
Overall it looks alright. The good news is right at the beginning and the reasons for the promotion is clearly stated. The appreciation for the staff is good.

Topic: Job promotion

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FEEDBACK:
Overall the good news is there at the beginning of the letter. Things you can add is the reason behind the increase e.g understanding the staff's need to de-stress and have some time off from work. The appreciation to the staff is quite good.

Topic:  Increase number of annual leave

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FEEDBACK:
Your good news is in the middle of the letter and it is supposed to be an annual bonus, not bonus based on awards. Some details are given and the appreciation shown to the staff is good.

Topic: Annual bonus to be given to staff (based on staff performance)

Nur Athila Norani
Manager
Freedom Digital
Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor.

12 July 2021

Irman Hakim Bin Kasturi
Lot 3 Lorong 13
47300 Petaling Jaya,
Selangor.

Dear Irman Hakim,

Warm congratulations to you for making it to the list of “Best Performers of 2021”. We highly appreciate you for working hard on the launch of our new manufacturing unit in Klang and making it a great success. It was an important launch for Freedom Digital and with your dedication and commitment.

As per the company policy, we offer annual bonus to all our employee who feature in the list of best performers as a gesture to show our appreciation towards the hard work you have put in. We are pleased to present you with your 2021 award in the amount of RM2,000. This bonus award reflects your excellent performance, the contributions you made and the goals achieved on behalf of Freedom Digital during the past year. We appreciate your ongoing dedication to the continuing development and growth of the company.

Please accept this bonus with our regards and best wishes for a successful start of our new fiscal period and your continuing contributions to the company in the new period.

We are certainly fortunate to have you in our company

Sincerely,

NUR ATHILA NORANI
MANAGER
FREEDOM DIGITAL

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There are many types of business letters. Some impart good news and some give negative news. What are the examples of good news letters? What about examples of negative news letters? In writing business letters, you need to understand the type of letter you are writing, then decide on what kind of strategy you will be using. There are 2 strategies: Direct and indirect

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Group Member:
1. Muhammad Shafie
2. Thanu
3. Ummi
4. Ruaa

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Clear
Clear means when writting a letter should be clear.It helps the receiver to understand  the message immediately, easily, and clearly. Any ambiguity will lead to the misinterpretation of the message stated.

Concise

The message written in the letter must be concise and to the point.

Clearly and concisely means choosing your words deliberately and precisely, constructing your sentences carefully to eliminate deadwood, and using grammar properly .It also require us to use active verbs rather than passive verbs ,keep your sentence average length low,use simple words rather than complex ones

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Correct & Courteous Business Correspondence

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Correct & Courteous Business Correspondence

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1. What are the elements involved in a communication process?
2. Describe the process involved in a communication.