# data[].attributes.body
Date: 28 April 2019
Day : Sunday
Title: O

# data[].attributes.body
Date: 27 April 2019
Day : Saturday
Title:

# data[].attributes.body
Date: 26 April 2019
Day : Friday
Title:

# data[].attributes.body
Date: 25 April 2019
Day : Thursday
Title

# data[].attributes.body
DATe: 24 April 2019
Day : Wednesday
Title:

# data[].attributes.body
Date: 23 April 2019
Day : Tuesday
Title:

# data[].attributes.body
Date: 22 April 2019
Day : Monday
Title:

# data[].attributes.body
Date: 21 April 2019
Day : Sunday
Title:

# data[].attributes.body
Date: 20 April 2019
Day : Saturday
Title:

# data[].attributes.body
Date: 19 April 2019
Day : Friday
Title:

# data[].attributes.body
Date: 18 April 2019
Day : Thursday
Title: Promotion Package

# data[].attributes.body
Date: 17 April 2019
Day : Wednesday
Title: Promotion Package, Ticketing Services (KUL - SUB)

# data[].attributes.body
Date: 16 April 2019
Day : Tuesday
Title: Dummy Ticket, Daily Sales, Summary Daily Sales, Package Promotion

# data[].attributes.body
Date: 15 April 2019
Day : Monday
Title: Making Call (MAS - Refund) (Lion Air - Change Flight Detail) (Embassy - Visa China) (Emirates - Hotel and Meals for transit)

# data[].attributes.body
Date: 14 April 2019
Day : Sunday
Title: Issuing Dummy Ticket to Townsville to customer

# data[].attributes.body
Date: 13 April 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date: 12 April 2019
Day : Friday
Title: Dummy Hotel (Yangon, Myanmar)

# data[].attributes.body
Date: 11 April 2019
Day : Thursday
Title: Answer Call(Boundless Journey - Cambodia), Ticketing Services (Lahore, Karachi)

# data[].attributes.body
Date: 10 April 2019
Day : Wednesday
Title: Ticketing Services (JHB-SBZ)(Kul-Yangon), Updating Package (Bangkok+Pattaya.

# data[].attributes.body
Date: 9 April 2019
Day : Tuesday
Title: Recording Daily Sale, Summary Daily Sales, Dummy Ticket (Myanmar)

# data[].attributes.body
Date: 8 April 2019
Day : Monday
Title: Ticketing Sercvices (Yogjakarta, Amritsar, Vientiane, Surabaya & Sandakan), Issued Ticket, Making Transaction foro Ticketing used.

# data[].attributes.body
Date: 7 April 2019
Day : Sunday
Title: Ticketing Services (KUL - Kota Kinabalu)

# data[].attributes.body
Date: 6 April 2019
Day : Saturday
Title: OFF DAY

# data[].attributes.body
Date: 5 April 2019
Day : Friday
Title: Tailored Package(Ho Chi Minh - 20pax and above)

# data[].attributes.body
Date: 3 April 2019
Day : Wednesday
Title: Package Promotion (Honeymoon Package), Updating Package (Italy - Kopetro), Creating Business Google Web.

# data[].attributes.body
Date: 2 April 2019
Day : Tuesday
Title: Making Call (Practical Student), Updating latest Price for Korea Package, Ticketing Services (Hatyai - Mr.Arawinthan)

# data[].attributes.body
Date: 4 April 2019
Day : Thursday
Title: Visa China

# data[].attributes.body
Date: 1 April 2019
Day : Monday
Title: Ticketing Services, Key In Daily Sale (Manually) & Update the Promotion Board.

# data[].attributes.body
Date: 31 March 2019
Day : Sunday
Title: Hotel Booking (Kampala)

# data[].attributes.body
Date: 30 March 2019
Day : Saturday
Title: Update Package Price for Hanoi & Ticketing Services.

# data[].attributes.body
Date: 29 March 2019
Day : Friday
Title: Email Flight Ticket (Entebbe) to customer

# data[].attributes.body
Date: 28 March 2019
Day : Thursday
Title: CHIANGMAI PACKAGE (Customer Request)

Today, i have received a text message form one of the regular customer and asked about the Chiangmai Travel Package that we offered.

Customer Requested:
1. Chiangmai Trip
2. Hotel
3. Meals
4. Flight Ticket
5. Insurance
6. Tipping

Work Process:
1. Checking the existing package.
2. Check the validity date for the package.

For the existing package that Erwin Travel had was the expired one. it valid until 31 March only, but the customer wanted to travel on August. So i need to request the latest Chiangmai Package from the supplier and update it.

Work Process:
1. Email to any agency that provide Chiangmai package.
2. Once the agency reply the email, I need to check out some details to make sure all the information is still the same as the old package.
3. Recalculate the price for each pax and update the package.
4. Create an itinerary for the package and list down what is included for the trip.
5. Check the Flight thicket price for the date requested.
6. Check the travel insurance for the trip.
7. Total up all the amount and add company mark up for the package.
8. Send the complete itinerary to the customer through  email.

# data[].attributes.body
Date: 27 March 2019
Day : Wednesday
Title: OFF DAY

# data[].attributes.body
Date: 26 March 2019
Day : Tuesday
Title: TICKETING (KUL - CHENNAI) / ENTEBBE

As mentioned earlier, flight ticket sales are the main business at Erwin Travel and Tours. Today, I manage the ticketing department. As for today i sold 2 ticket which is KUL-CHENNAI and KUL - EBB(ENTEBBE) ticket.
For Kuala Lumpur to Chennai ticket, i bought it by online from the Air Asia website. While for Kuala Lumpur to Entebbe ticket, i bought it from Traveloka.

Work Process (KUL - MAA):
1. Log in to Air Asia web.
2. Ask the customer about the flight detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. Insert customer name, phone number and company's email.
6. Repeat the flight detail before proceed to the payment.
7. Click on online banking and fill the requirement, customer must make payment in cash to Erwin Travel first before proceed with online payment.
8. Go to My booking in Air Asia web, copy all the booking
information and paste in words.
(Highlighted: Booking number and flight detail)
9. print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

Work Process (KUL - EBB):
1. Open Traveloka Website on internet.
2. Search for the given detail like:
- Departure Date
- Return Date (If customer want a return flight)
- Destination
- How many person.
3. Inform the customer about the time that available for their flight. Click on the chosen time.
4. Mention the price and ask them either to proceed or not.
5. If customer ask to proceed, press book and continue booking.
6. Fill in the required document and proceed to payment.
7. Print it in 2 copy, and issued 1 copy to customer with their receipt, and another 1 is for Erwin Travel record.
10. Jot Down the amount of Sales, Buy, and profit for the ticket.(For financial record)

# data[].attributes.body
Date: 25 March 2019
Day : Monday
Title: Promotion poster (Bandung Tour)

As for today, i have been asked to create or designing poster for package promotional activities. This activities aims to increase the number of customer, maintaining the guest retention and to increase the number of customer buying their product.
For today's promotion,i need to make promotion poster for the new travel package that has been received from Truly Asia company.

Work process :
1. Choose one of the package offered by Erwin Travel
and Tours.
2. Open Microsoft Publisher , designing a creative poster for marketing purposes.
3. Post it on every social media that Erwin Travel and Tours have like instagram, facebook even whatsapp application story.

# data[].attributes.body
Date: 24 March 2019
Day : Sunday
Title: OFF DAY

# data[].attributes.body
Date: 23 March 2019
Day : Saturday
Title: Taxi Commission & Money Transfer to Erwin (Larkin)

My task for today is to manage the taxi commission and manage all the money transaction.Taxi commission is a wage paid by Erwin Travel and Tours to taxi drivers who bring in customers to Erwin Travel and buy one of the product offered by this company.

Work Process:
1. Ask their name and their plate number.
2. Open the taxi commission receipt book and check the total commission for the taxi driver.
3. Give the commission to the taxi driver and ask them to sign the receipt for financial evidence.

Other than managing the taxi commission, i also have a duty to take care of all money transactions for this company.One of the tasks in managing the money transaction is to make money transfers to other Erwin branches such as Erwin Larkin. this process has been done by using online banking. In Erwin Travel, we used Maybank and CIMB as our main bank account.

# data[].attributes.body
Date: 22 March 2019
Day : Friday
Title: Daily Sales, ticket (Kul - Sub)

As for today, the task that i do is recording the daily sales. In daily sales record, i need to record the amount of sales, the amount of buying and the profit.

Work Process:
1. Open Daily Sales in desktop.
2. Take out the copy of ticket sold in done issued file.
3. Fill in the:
- Name of the customer
- Route
- Departure Date
- Booking Number
- Pax
- Amount of Sales
- Amount of Buy
- Staff issued
- Receipt Number
- Total Profit.
4. Save.

After finish recording the daily sales in excel, i need to key in the total profit in the summary daily sales in word. For Summary Daily Sales, i need to total up the current profit with the previous total profit.

# data[].attributes.body
Date: 21 March 2019
Day : Thursday
Title: Update Price (Europe Package)

Every 6 month, Erwin Travel and Tours need to update the package price with the latest price offered to them. As is it near to the end of the month (March), I need to recheck the email for the latest price of Europe packages.

Work Process:
1. Check email for the latest price for Europe package.
2. Recheck the package rack, throw out the outdated package
3. Recalculate the price by adding the markup price.
4. Replace the package with the latest one.
5. Arrange the latest package in the package rack and catalogue.

# data[].attributes.body
Date: 20 March 2019
Day : Wednesday
Title: Redang Mutiara (Package)

As for today, i need to request the latest package for Redang Mutiara. This job has been done because the current price for Redang Mutiara is not the same with the latest price.

Work Process:
1. Request agent price for Redang Mutiara from the usual company that Erwin Travel used.
2. Received the latest agent price for Redang Mutiara package.
3. Recheck the latest package price with the old package price.
4. Recalculate the price by adding the markup price for Erwin Travel & Tours profit.
5. Recheck the itinerary either it is still the same or there is some changes with the itinerary.
6. Rewrite the package for the catalogue.

# data[].attributes.body
Date: 19 March 2019
Day : Tuesday
Title: Ticketing Services (Phuket)

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a
return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in air asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 18 March 2019
Day : Monday
Title: Checking Flight from Chennai to Ahmedabad (India)

For today, customer come to our company to ask about flight detail and prices from chennai to Ahmedabad (India).

Work Process:
1. Open Air Asia, and traveloka to check the detail of the flight.
2. Calculate the prices by adding the markup prices.
3. Mentioned it to customer or write down the list and give it to the customer.

# data[].attributes.body
Date: 17 March 2019
Day : Sunday
Title: Customer Services (Visa)

As for today, customer came and asked about visa and passport. They ask about the usage of visa and passport. Visa is a document or the conditions of authorization granted by the country to a foreigner, which allows them to enter, stay in, or leave the country.

# data[].attributes.body
Date: 16 March 2019
Day : Saturday
Title: Customer Services (Bali Package)

While working here, i have been exposed to customer services task which is handling customer's questions and expectation. Most of them coming to this company, to know about the travel packages provided for them.

Work Progress:
1. Ask customer if they have their destination on their mind.
2. If they have, open the catalog and show them the packages provided by the company.
3. If thy didn't tell the exact places , ask them what kind of travel that they want. Suggest some destinations to them.
4. Explain about the prices offered in detail.
5. Explain what is included and the excluded.
6. Ask customer if they have further question.
7. Make a deal.

# data[].attributes.body
Date: 15 March 2019
Day : Friday
Title: Visa Australia Services.

Erwin Travel and Tours also provided services for Australia visa. They only provided this services to Malaysian Citizens only.

Documents needed:
1. Passport copy.
2. Identity Card copy.
3. Customer's phone number.
4. Customer's email.

This services will be charge for only RM50 per person. If the visa didn't approve, we only refund RM40 to customer. Another RM10 will be charge for the services.

Extra Notes:
Country need visa is Australia, India and China.

# data[].attributes.body
Date: 14 March 2019
Day : Thursday
Title: Confirmation Voucher for Package Sold (Cambodia)

For every package purchases, Erwin Travel will provide a confirmation voucher for their customer. The voucher will be listed the:
1. Package Information (Which package that the customer bought)
2. Hotel name.
3. Date Check-In
4. Date Check-Out
5. Emergency Number (Malaysia)
6. Emergency Number (Trip Destination -Cambodia)

Work Progress:
1. Fill the above details.
2. Compile it with the trip itinerary as well as the package includes and excludes.
3. Paid stamp on that voucher.
4. Issue the voucher to the customer.

# data[].attributes.body
Date: 13 March 2019
Day : Wednesday
Title: Updating Latest Price For Cambodia Package (April - September 2019)

The price for each promotion will be updated for every 6 month. As for today, i need to update the latest price for Cambodia Package for April until September 2019.

Work Progress:
1. Check email for latest information for  the package prices.
2. Calculate the prices by adding company's mark up for company's profit.
3. Check if there's is changes in trip itinerary, includes and excludes, and other remarks.
4. Print out the latest prices and change the package in catalog

# data[].attributes.body
Date: 12 March 2019
Day : Tuesday
Title: OFF DAY

# data[].attributes.body
Date: 11 March 2019
Day : Monday
Title: OFF DAY

# data[].attributes.body
Date: 10 March 2019
Day : Sunday
Title: Ticketing Services (KUL - HAN)

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a
return flight)
- Destination (KUALA LUMPUR - HANOI)
- How many person. (1 ADULT)
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in Air Asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 9 March 2019
Day : Saturday
Title: Handling Flight Cancellation

As for today, we're received an email from Traveloka stated that one of our customer's flight has been canceled due to airspace problems in Pakistan.

Work Process:
1. Call Traveloka for further information about the cancellation.
2. Call the customer to inform them about the flight cancellation. Ask for their opinion either to refund or to change the date.
3. Ask Traveloka about the refund or change the flight date procedure.
4. Search for other date that have the available flight for different destination (Customer Preferences)
5. Book the ticket as usual.
6. Make Payment.
7. Issue the latest ticket to customer.

Extra Notes:
1. Refund will be made in 30 - 90 days of working.
2. For Pakistani, they didn't need visa transit in Bangkok, Thailand.

# data[].attributes.body
Date: 8 March 2019
Day : Friday
Title: Handling Flight Check-In

Every flight need to be check-in first before proceed to the next steps.

Work Process:
1. Asking for customer's ticket.
2. Log in to Air Asia web and click check-in.
3. Fill the customer's depart destination, booking number and their last name, and click search.
4. If the ticket is the right ticket, tick the ticket and fill the passport number, date of birth, and the expired date of the passport and proceed.
5. Print out the Boarding Pass and give it to the customer.

# data[].attributes.body
Date: 7 March 2019
Day : Thursday
Title: Creating and calculating the prices for Arwana Perhentian Packages

Work Progress:
1. Receiving email for Arwana Package that have not calculated.
2. Choose the necessary room for every package.
3. Create 3 Days 2 Nights packages staying in Arwana Perhentian.
4. Calculate the price by adding the price for the room, breakfast, activities and boat transfer from jetty.
5. Add mark up prices.
6. Divide by pax to get the price for 1 pax/person.
7. Creating the package, and list theh includes and excludes.
8. Print out the package and put it in the packages

# data[].attributes.body
Date: 6 March 2019
Day : Wednesday
Title: Promotion Activities

For today, i need to update travel or trip promotion according to Matta Fair prices promotion.

Work Progress:
1. Check latest Matta Fair package promotion.
2. choose the most suitable and affordable packages for customer.
3. Making the advertisement for package promotion.
4. Paste it on 'This Month Promotion' Board.

# data[].attributes.body
Date: 5 March 2019
Day : Tuesday
Title: Creating Itinerary For Miri Trip (Sarawak)

As for today, i'm participating in designing and creating a tailored package that has been requested by customer.

Customer requested:
1. A group package
2. A city tour, not an adventure trip.
3. Miri Area.
4. Including meals.

Work Progress:
1. Search for current package that has low prices which suitable upon their request.
2. Search for cheap hotel and tour.
3. Total up the prices by adding the mark up price for the package
4. Creating the itinerary for the tour.
5. Inform the customer about the price according to the calculated prices

# data[].attributes.body
Date: 4 March 2019
Day : Monday
Title:Request price quotation for Miri trip (Customer requested)

Customer come and request for tailored package for Miri Trip (Sarawak).

Work progress:
1. Ask customer about the preferences for their trip.
2. Email to Majestic Leisure company for price quotation.
3. Start searching for cheap prices for the package.

# data[].attributes.body
Date: 3 March 2019
Day : Sunday
Title: HOLIDAY

# data[].attributes.body
Date: 2 March 2019
Day : Saturday
Title: Selling package to customer (Cambodia Package)

Work Process:
1. Customer come to buy the package that has been consulted before.
2. Give further explanation about the excluded prices that need to be add.
3. Make a deal
4. Customer make payment
5. Request latest quotation from the company.

# data[].attributes.body
Date: 1 March 2019
Day : Friday
Title: Creating Dummy Ticket upon customer request.

As for today, i've learned on how to make a dummy flight ticket for customer according to their request.

Work Process :
1. Log in to Air Asia web.
2. Asked the important flight detail, such as the date, destination, and how many person to go.
3. Mentioned the available time and choose the depart time according to their choices.
4. Book the ticket and print it without proceed to the payment process.

# data[].attributes.body
Date: 28 February 2019
Day : Thursday
Title: Creating itinerary for tailored package.

Tailored package is a customized package according to the customer choices for their trip.

Work Process:
1.customer came and request price for their tailored trip, as well as the itinerary from Erwin Travel & Tours.(KLIA - Johor Bharu - Singapore - Melaka - Kuala Lumpur)
2. Searching for their transportation , hotel and the activities for their trip.
3. Create itinerary for their trip.
4. Email the itinerary to the customer.
5. Make a deal.

# data[].attributes.body
Date: 27 February 2019
Day : Wednesday
Title: Add Luggage for customer

Arranged customer request for adding luggage for their trip.

Work Process:

- Bought from Erwin Travel and Tours-
1. log in to Air Asia web, and click on Mybooking.
2. insert the customer's booking number
3. Add the luggage according to the customer choices.
4. Give the total price that has been marked up.
5. Click on "change and make payment".
6. Make payment.

- Bought outside -
1. Log in to Air Asia web, and click on check-in.
2. Insert the departure, booking number and surname of the customer and click search.
3. Add the luggage according to the customer choices.
4. Give the total price that has been marked up.
5. Click on "change and make payment".
6. Make payment.

# data[].attributes.body
Date: 26 February 2019
Day : Tuesday
Title: Manual Key In for Financial Record.

Today, i've learned on how to manually key in the transaction for financial record.

Work Process:
1. Recorded in Financial bookkeeping.
2. Write the big title according to the month.
3. List the date, sell record, buy record and the profit.
4. At the end of each date, total up the profit.

# data[].attributes.body
Date: 25 February 2019
Day : Monday
Title: Editing Latest package

This task is aimed to add more package provided for the customer so that they have many choices for their trip.

Work Process:
1. Receiving the latest agent price for latest packages offered.
2. create a new package by editing the latest package with the price has been marked up.

Challenges:
1. Wrong calculation.

Solution:
1. Double calculate the price for mark up.

# data[].attributes.body
Date: 24 February 2019
Day : Sunday
Title: Issuing Ticket

Issuing ticket is one of the job scope in order to complete the flight booking process. In Erwin Travel and Tours, we only booked the ticket first, so that the customer didn't wait for a long time.

Work Process:
1. After customer made a cash payment for the flight booking, give them the booking receipt as well as the cash payment receipt.
2. Open Mybooking in Air Asia web, and click make payment.
3. Payment made by using internet or online banking.

# data[].attributes.body
Date: 23 February 2019
Day : Saturday
Title: Recheck and Renewing Package Prices

On this day, i was thought on how to recheck and renewing the existence prices for each packages.

Work Process:
1.  Receiving the latest agent prices for the packages from the other company.
2. Check the prices for the old package whether the price still remain the same or there is a change.
3. If there is a change for the price, i need to calculate a new price that includes the Erwin Travel's mark up prices.
4. Adding the original prices with Erwin Travel mark up rate.

# data[].attributes.body
Date: 22 February 2019
Day : Friday
title: Receiving the Requested Cruise Package

Work Process:
1. Receiving email from the company requested about the agent price for Cruise Trip.
2. For the cruise, our company didn't allow to add any mark up price.
3. Call the customer requested the cruise package.
4. Clearly explain the package price, time, available date for the trip and other important information about the cruise trip.
4. Make a deal.

# data[].attributes.body
Date: 21 February 2019
Day : Thursday
Title: Requested price quotation for Cruise Package.

i have learned on how to request the price quotation for the Cruise package that has been requested by the customer.

Work Process:
1. Email to any company that provided a cruise trip for their customer.
2. Request a joint venture so that our company can help their company in order to sell their packages.

# data[].attributes.body
Date: 20 February 2019
Day : Wednesday
Title: Calling customer (package requested)

Customer requested price for their tailored package on 19 February 2019. They have requested Malibest Resort on Tree packages and a Cruise packages.

Work Process:
1. Call the customer and greet first.
2. Clearly explain the package price, time, and other important information.
3. Checked their preferred budget and check if it's available.
4. Make a deal.

# data[].attributes.body
Date: 18 February 2019
Day : Monday
Title: Studying the existing packages offered.

Generally, travel agency is a private retailer or public services that provides travel and tourism related services to the public on behalf of suppliers such as activities, airlines, car rentals, cruise lines, hotels, railways, travel insurance, and package tours. Same goes like in Erwin Travel and Tours, they have provided various types of travel packages for their customers. Their packages falls into several category like:
1. International travel packages
2. Europe travel packages
3. Indonesia travel packages
4. Sabah & Sarawak travel packages
5. Island travel packages
6. Theme park packages or ticketing services.

This actions aims to eased me when i need to explain the packages whenever there is customer asked about the packages offered.

# data[].attributes.body
Day : Tuesday
Title: HOLIDA
Y

# data[].attributes.body
Date: 17 February 2019
Day : Sunday
Title: Designing Poster for Package promotion

As for today, i have been asked to create or designing poster for package promotional activities. This activities aims to increase the number of customer, maintaining the guest retention and to increase the number of customer buying their product.

According to what i have learned in UMK, marketing strategy is not just about boosting leads and converting them into buyers, it is also about expressing the culture , values, and purposes of the business.From the marketing activities, it will automatically attract the company's target,market.

Work process :
1. Choose one of the package offered by Erwin Travel
and Tours.
2. Open Microsoft Publisher , designing a creative poster for marketing purposes.
3. Post it on every social media that Erwin Travel and Tours have like instagram, facebook even whatsapp application story.

Challenges :
1. Not confident to choose which price for the
poster.

Solution :
1. Choose a cheaper price for the poster so that people will be more attracted with the package.

# data[].attributes.body
Date: 16 February 2019
Day : Saturday
Title: Ticketing Services

I was taught on how to book a plane ticket for Erwin Travel and Tours customer. This company use an online booking for their ticketing services. Erwin travel and tours is one of the company who providing their customer with a domestic and international flight ticket.

in the early stage i have been asked to use only Air Asia website for booking online ticket. It aims to make me familiar with the system so that i'm good at using it.

Work Process:
1. Log in to Air Asia web.
2. Ask the customer about the desired flight detail like:
- Departure Date
- Return Date (If customer want a
return flight)
- Destination
- How many person.
3. Inform the customer about the
time that available for their
flight. Click on the chosen
time.
4. Mention the price and ask them
either to proceed or not.
5. Insert customer name, phone
number and company's email.
6. Repeat the flight detail before
proceed to the payment.
7. Click on online banking and
fill the requirement, customer
must make payment in cash to
Erwin Travel first before proceed
with online payment.
8. Go to My booking in air asia
web, copy all the booking
information and paste in words.
(Highlighted: Booking number
and flight detail)
9. print it in 2 copy, and issued 1
copy to customer with their
receipt, and another 1 is for
Erwin Travel record.
10. Jot Down the amount of Sales,
Buy, and profit for the ticket
(For financial record)

# data[].attributes.body
Date: 15 February 2019
Day : Friday
Title: Short Brief and Managing Daily Sales Record

Reporting myself at Erwin Travel and Tours and started my Practical training on that day. During my first day of training, Erwin Travel and Tours Manager, Ms. Ziana gave me a bit briefing about the company, holiday, uniform and the work that need to be done throughout the training session.

So for the first task, i have been taught on how to record the daily sales profit for each of the day. This records, aims to eased the staff to calculate the profit at the end of the month.

Work process:
1. Checked yesterday ticket that has been issued.
2. Key in the information needed in microsoft excel.
3. Total up the profit for that day.
4. Open microsoft words and record the total profit
and sum it up with the rest of the profit for that
month.