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This is my first day of internship at Grand Lexis Port Dickson. The HR officer asked to come at 8.45am. After we reached there, they gave me Trainee Information Form to fill it up. After few minutes, the HR officer took thumb print through devices so that everyday can have easy access and also will be calculate as attendance too. First day start with, orientation. The orientation especially for new staffs and new trainees. As they mention, the orientation will be hold for 4 days where we can learn all fundamental details of Lexis Group. First day orientation conducted by HOD of Human resources Department, Mr Raja Rahim. He gave brief about rules & regulations of Lexis Group. Every trainees should sit for assessment test after the orientation on end of the day. After the mark of assessment will be filing on their personal files.

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Second day, orientation about Customer Care Greetings which is conducted by Assistant Manager of Front Desk, Mr Stephen Devdas. He explained how important Customer Care Greetings especially in hospitality industry.  There has specific dialogue for greet the customer either phone calls or face to face interaction. We were given role play task to implement what we learned during the orientation. Our group perform well for the task. After the lunch, the conduct the orientation with Lexis Excellence. Lexis excellence is 11 terms or can be said rules that should follow by the staff of Lexis Group towards guest of Lexis Group. They also giving handout to us about the Lexis Excellence.

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Today orientation starts on 9 o’clock at Bunga Raya 2 Ballroom. They set up tea break for all the trainees so that they couldn’t get bored or sleepy. Today the orientation about Fire & Security. The slot conducted by Mr Thangavelu, the Manager of Security Department. In this section, he showed to us the fire extinguisher which is contain of Carbon Dioxide and ABC powder and let us know the specific place where the fire extinguisher and fire hose locate at inside and outside of the Grand Lexis. They taught these things due to it’s the staff responsibility to safe customer life and properties.

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Today I’m officially, start my first day of internship at HR office. Firstly, they taught me on how to photocopy on Xerox machine because they have department password. After that, I started to photocopy documents that needs to file up. In front of HR office there will be a rack of full of documents that needed by the employees so I photocopy those documents and replace it. After finished that, I been given a task to meet all HOD to get the signature on Daily Allowance Attendance. I introduce myself to each HOD and finished assign task with stipulated time. In Grand Lexis have Front Office Department, Reservation Department, Kitchen Department, Steward Department, Food & Beverage Department, Housekeeping Department, Sport & Recreation Department, Reservation Department, Finance Department and HR Department.

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Today I need to file up all staff’s personal filings. There is a lot of boxes that contain of PAF, CAF, Leave Application. PAF is Personal Action Form where a staff get promotion or increment that will be state in the form and filing it into their personal filings. CAF is Corrective Action Form where all of misconduct and misbehave of a staff will be recorded in this form and will ask for the explanation. After the valid reasons, there will be not issued the CAF. If more than 3 CAF issued means first warning letter will be on the name of the staff & it will cause black mark on their job track.

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Today I have been assigned task for update hotels details that are willing to sponsorship for Annual Staff Party of Grand Lexis under reciprocal basis. Reciprocal basis is a term that two organizes will help each other through financial or properties under an agreement. Mostly all hotels undergo this system. For example, those lucky draw entitled 2 days 1 night from other hotels known as sponsorship from the particular hotel.   collected the details from the HR and update it into excel sheets and some details I collect it from google. After finished the task, I enter into banquet department because today has big group booked for two days. I set up tea break at 3 place on ballroom where the place will be easy access to the guest.

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Today I continued with phone calls. At noon I paused the activity because lunch time probably the HR would not attend the call. Today I also assisted walk-in candidates that came for job vacancy. I will check whether the job application fully completed by candidate then bring the applications to Assistant Human Resources Manager attached with their IC photocopy. The process of recruiting of an employee in Grand lexis Port Dickson will be through 3 stages which is interview by HR Manager then to Manager of Head of Department and the last process will be interview by General Manager of Grand Lexis.

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Today is Quarter Award Staff 4 of 2018 where it held for staff of Grand Lexis in order to appreciate them. So start from the morning I printed out all the Perfect Attendance Certificates & Excellence, Honest Award certificate. After that I prepared slide for presenting Award. At 3 o’clock, the award function starts and the host of the QSA 4 2018 is Mr Raja Rahim. The opening speech Mr Tew, the vice president of Lexis Group. Grand Lexis management provides variety of appetiser, soups, western foods, Asian foods, Chinese foods, desserts and cordials to the staffs. After completing the QSA 4 2018, staff enjoying their meals. I play the role of photographer on the day.

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Today I prepared for Fire Drill Training & Orientation. This activity conducted by the Security Department. After the fire ring, all of the department staff assembly at Fire Assembly field according to their departments. I pass the training attendances form to get their names and their respective departments. Few minutes later, the senior security officer explain the procedures of right Fire Drill section. Then all staff disperse.

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Today my trainer show me bunch of documents of PAF that should personal filing, he taught me on how to search for personal filings and how to file it. Firstly, I separated all the documents according to departments. Then arrange it accordingly names. It almost take 3 hours to separate it all the documents. After that I started to file it until work finish.

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Today I step into housekeeping department. My trainers are Miss Puvaneswary & Mr Bilal. The assign 3 persons one group. Have to make up 15 rooms at C blok which is Family suites that included with private pool. My job is wiping all the glass tables and mirror in the room. After that sweeps the kitchen, bathroom and the room followed by moping the entire room. Other amenities and bed making are did by other two persons. After makeup 15 rooms, we help other room attendant.

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Today I started to call the hotels that I updated in excel, to get person in charge name, contact number, fax number and email. My trainer gave me draft on how to contact to a hotel, the draft of introduction and the right manner to ask about the details. I started to call and get the details of the hotels, through the phone calls I get to know different introduction of from different hotels. There also, some hotels have been closed soon due to some matters.

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Today my assistant Hr manager Miss Ema, gave me task on update March Training Calendar of each departments. I go through all the department training calendar and the previous February one as for the reference. Department training calendar is about everyday training conducted for the department staff by the department Trainer or HOD. Most probably the training about the Lexis Excellence 1 until 11, grooming, basic procedure, phone call attending and Spa Therapist Methods.

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Today I continued filing process and send the email of training calendar to the Mrs Ema. A staff from Finance Department admitted into hospital due to sick. So the HR open requisition form for fruit basket because the HOD of Finance Department wants to visit the staff. So I send the requisition form to cold kitchen. So that cold kitchen department will prepared the fruit basket for staff. It was one of benefits or can be said to complimentary that will provide for staff.

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Today my task is preparing for orientation for new hire & new trainees. I setup the laptop at Bunga Raya 2 for trainers so that they can use slides and videos for the training purpose. Soon Grand Lexis going to organize an Annual Staff Party for their staff, so now we busy preparing for the function. Today send sponsorship letter to all emails under reciprocal basis. The purpose is providing best and luxury lucky draw gifts to the staff. Another activity include in Annual Staff Party id Talent Show. Today even I standby for

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Today my task about to send sponsorship letter hotel to all the hotels through email and fax. A senior accountant teach how to fax in fax machine and how to send email in Toshiba photocopy machine. After that, I send emails to 60 hotels

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Today I update the Memo Board of Grand Lexis... Every quarterly the update with Best staff recognisition and perfect attendance of staff... After that I did March Training Attendance Calendar of Grand Lexis Port Dickson

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Today my task at housekeeping department. I assigned to enter at Linen department for linen stripping. Lexis and Grand Lexis are under same group so both offices located at GLPD. After gave the attendances me and my friends went to linen department. The housekeeping supervisor taught us on how to strip those linens. Those linens are cover, duplet, bed sheets, pillow cases, logo attached towels, plain towels and extra. Our task is separate it according to sizes which is queen bed or king bed. After separate it we counted it and told to supervisor and tied it on plain big clothes and send to laundry.

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Today my task is identify any defects in locker room or any other places of surrounding GLPD. Then I print out those maintenance boards and paste at those places.

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Today I updated HR office room’s board. I should update new staffs intakes, resign staffs, contract staffs, probation period staff and promotion staffs. After that I update employee ID number and their personal files.

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Today my supervisor teach on how to refill first aid box. There is 2 types of first aid boxes. The biggest on contain plaster, 3 type bandages, wooden splint, and twisters. The second box, contains yellow lotion, Dettol germicide, hot deep heating rub and antiseptic cream. After that I refill first aid boxes of every department and update it on first aid logbook.

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Today my supervisor told me to check the March Café Menu List because she said it was one of the HR responsibility. So from now onwards, every day I should check cafeteria menu and we have café checklist that I should check the cutleries, cups, plates and cleanliness of the place.

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Today I update the Excel of sponsorship list. Some hotels send their gift cards through Pos Laju and some nearer hotels send their staff to give the gift cards.

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Today I started to clear 2018 staff’s leave application. There is almost 10+ departments at Grand Lexis Port Dickson. There is HR, Finance, Reservations, Front Office, Food & Beverage, Housekeeping, Sport & Recreation, Security, and Maintenance.

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Today I update again the MEMO Board of Cafeteria. I update with Perfect Attendances of QSA 4 Awards. After that I check, any defects on memo board and try to clear it.

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Today my task is find staff for annual dinner. Because soon Grand Lexis Port Dickson going to organise Annual Staff Dinner for their staff. Due to some issues Grand Lexis Port Dickson failed to organise Annual Staff Party on 2018. So they planned to have this year. So I need to find staff from each department to have a performance on the day.

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Today I refill the form in front of the HR office. Those forms usually used by operational sector staff such as OT form, house use forms, leave applications, CAF forms, left premises forms and others.

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Today update personal filings and open new files for new intake staff. Then let them know about their employer ID and give them their locker keys and employee books. Employee of Grand Lexis Port Dickson shouldn’t lose their employee book. If they do so, they have to pay RM 10 for per book.

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Today I call all applicants who send their resume through online. There are many candidates send their resumes for the job vacant advertised by Grand Lexis Port Dickson. My job is set interview date with those applicants because in Grand Lexis Port Dickson there will be 2 interviews will be held for an applicants. First interview will be conducted by HR Officer and then second one will conduct by Head of Department of the candidate apply for. Most candidates are available on next week Monday and Tuesday.

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Today Lexis occupancy is high because the school holiday had started. So we went for linen again. The housekeeper assistance bring the trolley full of clothes. After done 2 trollies we move to work as room keeper and clean the tables in the rooms.

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Today I assist interview for the walk-in candidates. My job is provide Job Application to those candidates. Then later I should check whether the fully fill up the form correct or not. After that I need to photocopy their ID card and attached with their application. After that I should give those applications to HR Officer for the interview. After finish HR interview then, I bring the candidates to HOD. After get approval from HOD, then proceed with GM interview. GM interview is the last stage. After GM feels the candidates capable then she proceed with appointment letter.

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Today I assigned to update memo & general information at memo board. After that I update OSHA valid policy at cafeteria.

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LECTURE VISIT

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Today the day to eliminate all documents of resign staff and their leave application of previous year. After bundle up them, I bring it level 9 of Lexis where the store located and put all the documents there.

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Today I updated the Memo board of HR office. The board consists of New intake staff names,resign staffs,contract staff, promotion staff and probation period staff's names.

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Today i did housekeeping at Grandlexis Port Dickson due ti high occupancy. Today my section at rooms. I cleaned family suites

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Today i learned on how to refill Toshiba Photocopy machine. My supervisor taught me with demonstrating with it. After that, I set up with today orientation. Today is HR orientation. 6 new hire joined in this orientation. After that, i brought them for small lexis & grandlexis tour.

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Today I update HR memo board with  the name of resign staff. After that I clear up their personal files and compiled it with fastener. after that I arrange all the their documents in a box and place the box at our store room at level 9 on Lexis property.

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Today my task is to file up all the documents into their personal files and arrange it according to their department. I file up two full boxes of documents.

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As its beginning of the month, every departments send their first aid box to HR for replenishment. as my duty is refill those boxes according to the template that they set. because there is two type of first aid box where the first one will contain of dry medical aids and another one will contain of antiseptic creams and medic oils.

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Today I assist General Cashier from Finance Department to pay part timer salary. As at the GLPD mostly trainee will be assist for their work. My task is check the part timer name in the list and get their ID and verify it first. After that ask them sign in every voucher that contain their name & tear it, hand over to Miss Lydia who is the General Cashier. After that she will continue with process of the payment.

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Today I assigned to do housekeeping at Blok B which is deluxe rooms.

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Today onward I should being Lobby Shop Assistant for a week due to recently one staff resign and new opening of toy stall at Lobby of Grand Lexis Port Dickson. So the  staff taught how to handle the lobby shop system.

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Today the taught me how to tagging price on each item and then give me the list of items code. So that it will be easy for me to tag price.

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Today I fulfill the racks with snacks and biscuits. After that, arrange all can drinks and mineral waters in refrigerator. Today sales are quite low and I did closing a bit early.

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Today I learn on how to bump air into inflatable swimming float. There are many variety of shapes, sizes, and prices. The price of it depends on the size, as the size of inflatable swimming float increases, the price also will be increase. Most of guests attract with donut shapes and unicorn shapes float.

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As I came to the shop, I started to clean the area and arrange the things and waiting guest arrivals. Seems Today is Friday, the occupancy high as the arrivals of the guests to the lobby shop.

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Due to weekend, the occupancy of Grand Lexis PD is 100%. Today I took some stuff from store which running low at lobby shop. People are tend to buy mineral waters because we do not provide mineral waters at rooms.

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Today I come back to HR because they hire new staff for lobby shop. I did some filing which is yet be done for a week especially leave applications and Monthly OT requisition form from each departments.

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Today onward I have task for Star Rating of Grand Lexis Port Dickson. Today my officer delegate task for me and to one more officer. Today I start with memo board. I have find out defects in every notice board in Grand Lexis Pot Dickson. I found one of the memo glass board have been cracked so i informed my officer and open disposal form. Then handover it to Cost controller, after get approval from him, I open Purchase Requisition (PR) form for new glass cover of notice board. After get signature from our HOD, I summit the form to purchasing department. They said the glass cover will be deliver within 3 days. One of my task for star rating accomplished.

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Today my task is find out, signage that having old logo of Grand Lexis Port Dickson. I take out all the signage and notice having old logos and reprint  & laminated it. After that I add some important signage too at locker room and staff cafetaria. My today task I accomplished well.

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Today we have to do rounding at GLPD property to find out defects so that we can open book of order to maintenance. M e and my officer starts from kitchen and end the trip at level 2 karaoke room. I captured all the defects.

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Today I did a list about the defects for HR use and GM view. I made the list and open book or order to send to maintenance. Because within one week we have to mend the defects so that can pass the 5 star rating.

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Today my task at housekeeping department. I assigned to enter at Linen department for linen stripping. Lexis and Grand Lexis are under same group so both offices located at GLPD. After gave the attendances me and my friends went to linen department.

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Today I bring all the foreign trainees to clinic Ang to get the typhoid injection. They have to get the injection before the star rating . I brought 30 local trainees. Clinic Ang is the panel clinic of Grand Lexis Port Dickson.

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Today I update the contract worker files. The file contain of the passport and I-Card copy. I check whether all the passport and immigration are valid. It almost take whole day to finish it.

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Today I prepare the another file of contract and foreign workers files for star rating purposes. I copy the whole file into 2 copies. So that one copy can give to security and another one to star rating officer.

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Today I start with trainee files. The application and collage letter should be in the file and tally with HR records because every trainees in hospitality industry known as ambassador of a hotel.

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Today my task is decorating all memo boards in cafe area. Totally 10 memo boards are at cafe corridor which is including HACCP, Safety precaution, Cafe menu board, Staff Achievement, Guest Comment and others. I update all the boards in with new info and decorate it with wallpapers.

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Today is the last day to make the preparation for tomorrow star rating. So today my task is update food quotes at cafe area. I find some posters and quotes about food wasting and hygienic info to paste on the cafe wall . I print all the quotes and laminate it and some posters I get from Kementerian Kesihatan. After, the lunch time I paste all those things with perfect order.

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Today is Star Rating GLPD. The HOD of the departments gather at Bunga Raya Ballroom hall 1 for the arrivals of the officer. Around 10.30 the MOTAC officers arrived at GLPD. After 12 o'clock they start their inspection process. Today I design the Staff Cafe Special Menu due to star rating. Finally the day we waiting for its over with happy ending which is managed to get 5 star.

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Today is Qarterly Staff Award 1 of 2019. On early morning i prepared with certificates,slides and scripts for the emcee. On 3 o'clock we went to ballrom hall 1 at Lexis to stat the function. Function started by the opening speech of GM. After the awards ceremony, tea break started.

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Today I updated the Memo board of HR office. The board consists of New intake staff names,resign staffs,contract staff, promotion staff and probation period staff's names. So i update it with last week new hires.

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Today I assigned to do housekeeping at Garden Wing which is at ground pool rooms.

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One week onward I assigned for assist at Banquet, not only me some trainee from other departments too. Because of there are too many groups are coming for the following weeks. Today they taught on classroom style arrangement.

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Today we set for tea break for 50 people. After that we, make up the ballroom after they went for lunch. Today they taught on theater style.

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Today we had a group of consist of 200 people dinner at sky terrace. We set up plates, cutlery, goblet and extra. After the dinner we clean up the place and collect all the linen.

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Today we have to put the linen to Dobi so that we can get it before another group of arrival. The process is calculate the quantity of the linen first and jot it into linen document and then send the items to housekeeping department.

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Today we set up the am break at bunga raya hall 1 for 100 people because we have to set up more than the quantity because according to my supervisor people tend to use different cups every time the wanna drink the coffee.

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Today I arranged the chairs the banquet chairs at store. Because after the event the chairs should be arrange in store and the halls should be empty.

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Today I back to the office. Today is the orientation of the month. I set up the laptop at Bunga Raya 1 function room. On the first day the orientation will be conducted by HOD of human resources. The orientation duration is 9 am till 5 pm. New recruited staff will be attend to this orientation to get to know about the property of LPD and GLPD

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The second day orientation about Safety & Security of Grand Lexis conducted by Security Manager Mr Thangarajoo. He explained about the fire extinguisher use and location of fire extinguisher and hose. After the orientation, I distributed orientation test to staff because that is necessary to check whether those staffs fully understood or not the security procedures.

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Today is the third day of the orientation. the slot conducted by Mr Stephen, the assistant manager of Front Office. He explained about customer care service and lexis excellence. After the slot I pass orientation test of Customer service. After finish the orientation, I checked orientation attendance book so that every staff write down their name. Due to its fasting month, they didn't prepare tea break, and the orientation finish earlier that before which is 4 o'clock.

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The payroll process will be start at mid of a month. Today I collect all the OT form from each department so that we can start with payroll.

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Today I check with S&R,Security and Housekeeping departments OT. My task is to check whether the OT are tally with monthly summary or not.

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Today I assign as a helper for linen department. I have to separate linen according to the types and should count it before send it to laundry. The linen department supervisor will be jot down the counting that I have made.

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After the checking process, i should get approval sign from every departments's HOD on printed summary. That is our last process in payroll. After that I gave the summary to Payroll officer to run the run the the system.

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As for Grand Lexis, there is medical coverage up to RM 350 per year for each staff. As for foreign workers we don't have such privilege. So if they take medical chit for panel clinics, we will deduct it from their salary. we will get the medical expenses from panel clinics. Then my work is get the sign of HOD on the medical expenses summary sheet and photocopy the sheet and handover a copy to account payable officer and filing the photocopy for HR use.

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Today I check with sponsorship get from other hotels under reciprocal basis. I jot down the validity for the voucher the sponsor. Some of hotels sponsor, gift certificate contain of night stay, the rest sponsor F&B voucher.

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Today I checked the prize and hamper we got from the sponsorship which is our supplier for Grand Lexis Annual Dinner. I check the number of suppliers and the sponsor items. I also checked whether those items are in good condition.

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As usual today I assign as helper for assist housekeeping due to high occupancy which is 92%. The HOD of housekeeping give me assignment as room attender at Sky Tower due to heavy rain. I help the housekeeping staff to clean up tables and windows and I manage to make up 10 rooms.

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Today I made an Excel List for the last week task. I create 2 different list for the sponsor items. One list for hotel sponsored and another one for supplier sponsored for the records. These sponsor items will be used as prize for the lucky draw winners on Grand Lexis Annual Dinner.

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Today there is people from JKM for the Malaria Test . I assist them for some paper work and documentation. This test more to foreign workers.

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Filing up the remaining personal filing before end my internship.

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Today I replenish first aid box of each department . Do the training calendar of month of June of each department.

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Today is my last day internship at GRAND LEXIS PORT DICKSON. At morning I have done with personal documentation filing and stat to clear my stuff and evening I handover my clearance form to Mr Khairul the HR officer and bid goodbye to my colleagues.

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https://youtu.be/WAECE9NGUCE