# data[].attributes.body
8:30am :Did Covid Test, then got briefed by HR Managers and Miss Natasha. Changed to uniform and learned more about sunway lagoon.

10am: Learned more about customer service ticketing, main entrance rules and regulations.

11:30am-12:30am: Lunch break.

12:30-5pm: Learnt more about Turnstiles Scanning, Banding & Bag Checking.

Get to more the whole theme park’s design in details and trained the way to scan the banding and checking customer’s bag.

5pm : Work hour ended.

# data[].attributes.body
-Off Day-

# data[].attributes.body
Place : Main Entrance, Sunway Lagoon Theme park.

9am: Started working : cleaned all the entrance glass windows and the main entrance floors.

10am-12:30pm: Assigned duty at bag checking, banding and scanning counter to learned more in details.

Learned how to treat customer in bag checking area, the Do’s and Don’ts of bag checking rules. Learned more about scanning (walk in, passport and online purchase)

12:30-1:30pm : Lunch break.

1:30pm-5pm : Assigned to work at walk in scanning counter (learned the perfect way to scan the banding for avoid any problems).

Assigned to roll Sunway tickets and kept inside for use.

5pm : Work hour ended.

# data[].attributes.body
Place : Main entrance Sunway lagoon.

Work assigned ; Walk-In scanning.

9am: Started work by sanitise the whole ticketing area, cleaned glass at entrance.

10am: started scanning customer’s wrist band, sanitise the place every 10 mins.

11am-12:40pm: Sir Zaki brought all the intern students for a tour to learned more about Sunway lagoon. I learned more details about the packaging, pricing that Sunway lagoon provides for their customer. At first sir zaki asked us to watch a performance at wildlife park. The performance is very special because it’s the main signature performance by Sunway lagoon. After that, we went to visit surf beach, Nickelodeon park, wildlife park, extreme park, sharknado theme area and many more. I learned more about Sunway lagoon in details. I enjoyed myself while learning as well. Sir Zaki asked us some questions too, firstly he asked us how metres long the suspension bridge is. The suspension bridge is a very well known place in sunway lagoon. It connects many places for make it easier to customer going to another park. The suspension bridge length is 428metres and it is 60 feet above the lake. Sunway lagoon also have three world record of having waterplexx 5D which give people to experience more while having some movements and water splashes during watching the show. Moreover, sunway lagoon has the world largest surf pool which called as Surf Beach. And then the third world record is the Vuvuzela. Vuvuzela is the world largest vortex ride.

Then we learned more about the pricing of cabana and the types of services they provided for cabana rentals

12:40-1:40pm : Lunch break.

1:40-3pm: Assigned to work at scanning area.

3-5pm : Helped finance team to arrange their monthly and daily files in boxes at the finance office.

5pm: working hour ended

# data[].attributes.body
Place : Main Entrance, Sunway Lagoon.

Work assigned : Passport Scanning.

9am: Sanitise the whole ticketing area, cleaned entrance glass.

10am-12pm: Started to welcoming customers at passport scanning area.

12:10-1:10pm: Lunch break.

1:10pm-5pm : Checking customer’s bag, sanitise the whole checking place, helped customers to wear their wristband.

5pm : Working hour ended.

# data[].attributes.body
Place : Main Entrance & Reception

Work Assigbed : Walk in scanning (9am to 2pm), Receptionist (2-5pm)

9am- Sanitise the whole ticketing area, swept the floor and cleaned the entrance glass.

10am- Start scanning & welcoming customers at walk ins scanning area.

11am- Checked all the fright night items (torch light, bells, people counter, led lights) and categories all the items in spoilt and good condition

12:40-1:40pm: Lunch break.

1:40-2pm: covered bag scanning area, checking all customers bags. Sanitise the table every 5-10 mins.

2pm-5pm : Reception room. Trained by Miss Durgga. Learned more about : how to attend calls and answer them. Then how to note the calls in google form of the computer system. Online ticketing purchasing guide, locker details, passport details, night of fright details, camp out details and the purchasing guide, cabana details, express ticket details, wildlife park guides, and playful & wildest staycation details.

5pm : Working hour ended.

# data[].attributes.body
Place : Main entrance, Reception.

Work Assigned ; Bag checking and receptionist.

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-2pm: Scan customers wrist band in walk ins, passport and online ticketing.

2pm-5pm: Receptionist duty. (learned more about call transferring method, courier services (ABX and DHL), ways to book room for meeting, customer’s enquiries details)

5pm : Working hours ended.

# data[].attributes.body
Place : Main Entrance, Reception.

Work assigned: Walk ins scanning & Receptionist.

9am : Sanitise the whole ticketing area, swept the floor, sanitise the wheelchairs and baby strollers.

10am-12:30pm: Start scanning walk-in customer’s wrist bands and solve any customer’s enquiries.

12:30-1:30pm: lunch break.

1:30-2pm: Worked at scanning area ( walk-ins, passport & online checking)

2-5pm: Reception (attend calls from customers, checked emails, transferred calls to other departments, learned more about courier services, booked room for meeting).

# data[].attributes.body
Off day

# data[].attributes.body
Place : Main Entrance, Reception.

Work Assigned : Walk In Scanning & Receptionist.

9am : Sanitise the whole ticketing area, swept the floors, cleaned the glass windows and sanitise the wheelchairs and baby strollers.

10am - 11:30am: Start scanning wrist bands (walk ins), silver customer’s enquiries and problems.

11:30am - 12:30pm: Lunch Break.

12:30pm - 2:00pm : Worked at scanning (walk ins, passport and online). Then helped covering other workmates in bag checking counter.

2:00pm - 5:00pm : Receptionist (attend calls and learned more about chatbond)

# data[].attributes.body
1) What I did ?

During this first week, I started to get briefed by Sir Zaki, Mdm Lenny and Mr Naween more about the main entrance and the working system. I learned more about how to scan the wrist band, bag checking, and wearing band for the customers. Moreover, I worked as receptionist for 3 days. As a receptionist, I did duties like attending calls from the office phone, learned more about Sunway lagoon theme park rules and regulations, how to assist customer to purchase ticket or other amenities via online, transferring calls to different department, courier service (Abx& DHL), booking room for meeting, checking emails and replying it in correct order. Moreover, I also did file checking and arranged it accordingly to its date in finance department office.

2) What I learned ?

Through this work, I’ve learned how to talk with customer and try to understand them more while solving their problems. Moreover, I had learned how to check customer’s bag, helping customers to wear wrist band and also scanning their bands and tickets easily. These helped me to create my work easier and I can start doing it without any problems. Furthermore, I’ve learned more things while I was working in reception as a receptionist. The things I’ve learned was how to attend calls through the office phone. Attending calls from customer increased my confidence level in talking. I believed I’ve improved my talking skills in a good level. Then, I helped some customers to buy tickets via online or even solving their doubts in ticket rate or rules and regulations of Sunway Lagoon Themepark. Other than that, I’ve learned more details of courier service. Miss Durgga taught me how to make courier service (ABX and DHL) at the office through guiding me one by one. Then, she also taught me how to book room for meeting. I also did two bookings for meeting room in April. Other than that, I’ve learned how to read and reply emails that receiving through the sunway lagoon official website email. I’ve also had replied some of the emails regarding about customer’s enquiries details of price, theme park attractions or rules. While doing all of this work, I always will sanitise the place I’m working every 1hr to ensure that I’m working in a safe environment and providing the same for other workers as well.

3) Future Learning :

Through getting knowledge of learning this work, I can ensure that I’ll improve my talking skills more and also my confidence in level. I can understand that working in a theme park needs more communication skills and I was lacking of that. So, I can assure that my confidence level and talking skills will improve more through this working process. Not only that, I also learned more stuffs about office work while I was working as receptionist. It made me to understand the whole situation clearly of how an office work will be done and I feel like learning this skills would help me for work in any kind of field easily. It will help me for improve my general skills also such as replying emails, receiving official calls, creating paperwork and many more.

# data[].attributes.body
Place : Surf beach entrance, Reception
Work assigned: Passport scanning, receptionist.
9am: Went to surf beach entrance, cleaned the ticketing counter, sanitise the whole place.
10am-1pm: Start scanning at annual passport counter, sanitise the whole place every ten minutes. Since customer’s enquiries & problems.
Checked customer’s bag and belongings. Helped customers to wear wrist band.
1pm-2pm : Lunch break.
2pm-5pm : Receptionist (attend calls from customers, courier pick ups, replied emails)
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance, Reception.
Work-Assigned : Walk in Scanning & Receptionist.

9am: Sanitise the whole ticketing area, swept the floors, sanitise the wheelchairs and strollers.
9:30am: Add tickets band into the ticketing machine, checked the working system.
10am-11:50am: Start scanning wrist bands (walk ins) and helped customers on directions.
11:50am-12:50am : Lunch break.
12:50pm-2pm : Bag checking counter (start checking customer’s bag and sanitise the whole place every 10 mins.
2pm-5pm: Receptionist (Attend calls and replied emails)
5pm : working hour ended.

# data[].attributes.body
Place : Main entrance, Reception.

Work Assigned ; Bag checking and receptionist.

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-2pm: Scan customers wrist band in walk ins, passport and online ticketing.

2pm-5pm: Receptionist duty. (learned more about call transferring method, courier services (ABX and DHL), ways to book room for meeting, customer’s enquiries details)

5pm : Working hours ended.

# data[].attributes.body
Place : Main Entrance
Work assigned: Bag Checking.

9am: Sanitise the whole table, arranged it well and clean the whole place.
10am-11:30am: Start checking customer’s bag. Helped customers with directions.
11:30-12:30pm: Lunch break.
12:30-5pm: Checked customer’s bag, helped customers, solved any customer’s enquiries.
5pm: working hour ended.

# data[].attributes.headline
Week 2 report (28th March - 3rd April 2022) 

# data[].attributes.subject
Week 2 report (28th March - 3rd April 2022) 

# data[].attributes.body
1. What I did ?
Main Entrance (Scanning, Bag checking), Receptionist, Wildlife (Bird Savannah)
2. What I learned ?
For this week, I’ve learned many new things that can implement in my future career. First of all, I’ve learned how to do courier services in reception. It teaches me how to be punctual on time and be careful when need to deliver the data on correct time without any problems. More than that, I’ve learned how to handle customers who are in anger. Most of the customers was unhappy during to the rules of not bringing water inside. In this particular situation, I’ve learned how to deal with this situation correctly and make them understand why this kind of thing happening and they get understand at the end.  Other than that, I’ve learned how to treat animals in wildlife area. I’ve learned that giving enough food and water for them won’t be enough but we need to provide them a safe feeling towards us. Through this week’s journey, I’ve learned many things that can bring me up well and improve my working skills more in near future.

3. Future learning.
By getting this kind of knowledge while working, I realise that it is very easy to handle any kind of hard situations if we are able to think correctly. Most of the situation should be handled in good way so that it’ll give benefits to many people. Moreover, I’ve realised that working in a Themepark environment will bring me to a lot of different places for me to learn more. This will help me to understand how a whole Themepark situation handled in systematic way. Other than that, I also can implement this working technique and advices into my future career and improve my skills more for a better job style.

# data[].attributes.body
Place : Main Entrance and Wildlife.

Work Assigned: Passport Scanning and Bird Savannah.

9am : Sanitise the whole place. Clean the ticketing counter, add wrist band tickets into the ticketing machine accordingly.

10am-12:30pm: Start scanning customer’s passport, helped customers and solve their enquiries.

12:30pm-1:30pm: Lunch break.

1:30-2:30pm : Helped at bag checking area. Checked customer’s bag politely and asked them to follow the SOPs.

2:30-5pm : Wildlife (Bird Savannah). Feed birds and then teach customers how to handle the birds. Was selling the foods for the birds and taking care of the birds.

5pm: working hour ended

# data[].attributes.body
-off day-

# data[].attributes.body
Place : Main Entrance & Wildlife
Work assigned: MySejahtera Control & Banding and Bird Savannah.

9am: Start working by bringing the Mysejahtera scanning board to the main entrance. Sanitise the whole place and swept the floor. Start wear banding to some of customers who arrived earlier
10am-12:30pm: Handled customer’s enquiries and checked their Mysejahtera before letting them to go inside. Showed customers the way to go and buy tickets at the counters. Solved customer’s enquiries.
12:30-1:30pm : Lunch Break.
2-5pm : Bird Savannah (Sold two packs of seeds for the birds), took care of them for a while. Learned more about the bird species, types, how to handle them, the way to take care of them, how to let customers handle the birds and many more.
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance and Wildlife Park.
Work assigned: Passport Scanning and Rimba.

9am: Start working by sanitise the ticketing machine, the wheelchairs, baby strollers and prepared the ticketing machine by entering the wrist band inside the machine. Checked the system.
10am-11:30am: Scanning customer’s annual pass and helped them to sort any issues of enquiries. Mainly focused on attend customer’s satisfaction during the scanning process. Helped other colleagues at their counter whenever I don’t have any customers at mine.
11:30-12:30pm: lunch break.
12:30-2pm: Scanned customer’s annual pass. Helped customer’s enquiries and any details. Mainly customer focused on the directions of Themepark. Today, I had to deal with a customer who was unsatisfied with the sunway lagoon’s rules and regulations. I learnt how to be patience in difficult situation while treating the customer in right way. Through this process, I’ve understand that customer service job is very difficult to be handled. From this, I learned how I should talk with customer even if they’re being difficult and making the situation more worser so that it will not damage the reputation of sunway lagoon.
2pm-5pm: Rimba (Sold 3 Animals Feeding Kit- Learned more about how to speak confidently in front of many people, learned how to handle the parrots and other reptiles over there. Moreover, I also learned how to make customer feels happy when they’re entering the wildlife park.
5pm : Working Hour Ended.

# data[].attributes.body
Place : Main Entrance & Wildlife Park.
Work Assigned: Mysejahtera & Banding and Pet Village & Goat Farm.

9am : Started working by handling customer’s enquiries and helped them to wear their wrist bands. Helped customers to buy or redeem their tickets from counter.
10am-1pm: Helped customer to wear their wrist band, checked customer’s bag, asked them to scan the declaration for the Mysejahtera. Moreover, I learned how to handle crowd in a small place.
1pm-2pm : Lunch break.
2pm-5pm : Wildlife (Pet Village & Goat Farm)
- Goat Farm ( Selling animal feeding kits and guide customer how to feed the animals)
- Pet village (Showed customer the right way to handle small animals like rabbits and guniea pigs, taking care of the animals and watching customer)
5pm : Working hour ended.

# data[].attributes.body
Place : Main Entrance & Wildlife
Work Assigned: Banding & Bird Savannah

9am: Started working by sanitise the whole place and cleaned the glass. Start to wear bands in customer’s hand. I’ve direct customers to stay in a line for bag checking before entering the main entrance.
10am-1pm : Helped customers to wear wrist bands and direct them the way to buy tickets. Some of customers even asked me about the 6 parks of Sunway Lagoon and all the main attractions that currently open on the particular day. I’ve explained them everything clearly and made them to understand more faster. Not only that, I’ve helped some customers and guide them way to food locker to keep their food and drinks.
1pm-2pm : Lunch break.
2pm-5pm: Bird Savannah (I’ve sold 5 packs of seeds to customer at Bird feeding area.) I also helped customer by explaining them the species of the birds. I’ve explained them how to feed the birds and monitor the customers to do it right for avoiding any problems. Today, I’ve learned new thing from brother Tim who taught me about the birds.
5pm : Working hour ended.

# data[].attributes.body
Medical Leave

# data[].attributes.headline
Week 3 Report (4th April 2022-10th April 2022)

# data[].attributes.subject
Week 3 Report (4th April 2022-10th April 2022)

# data[].attributes.body
What I did ?
- Main Entrance (My Sejahtera & banding )
- Wildlife (Bird Savannah, Goat Farm, Pet Village )
- Medical Leave on (10th April 2022)

What I learned ?
During the time I was handling customers at main entrance for Mysejahtera scanning and banding, there was some customers who tends to listen instructions and some don’t. Through this I learned how to handle customers in patience and always make positive connection with customers even the situation are not working out. Moreover, I’ve learned that working in banding might can be risk for this pandemic time because we’re touching a lots of things and need to touch customer’s hands also. So, I tried to sanitise my hands every 10 mins, and keep myself protected with shield protection and mask just incase to avoid any inconvenience to happen. Not only that, I’ve learned that as a worker who wearing mask, I need to give a good face reaction for customers. So that they’ll feel comfortable with me and feels happy when entering the sunway lagoon. I believe that the first impression is the best impression. I choose to give the best experience for customers at the first stop which is the banding and Mysejahtera counter. Through this, customer will feels comfortable and be happy when entering the Themepark. Some of customers asked the directions and questions of sunway lagoon, and as a responsible staff I did helped them to solve their enquiries and questions also.
While I was in wildlife park, I learned how to talk with customer to convince them to buy the food kit. Moreover, I became close with animals and learned how to take care of them. These things made me to realised that working at sunway lagoon is just not about working but it gives us a full life experience to learn more about the place and also gain more knowledge as well. Through working at wildlife, I learned more about animals, how to handle them, how to feed them and how to make them feels comfortable as well.

Future learning :
By learning all of these things, I believe that I can proudly say that I gain a lot of information and general knowledge through this week. This thing does not only apply for the working time and also I can apply this in my future career also. Moreover, I also feels more comfortable and being extrovert with different types of customers and understand their needs and wants also. As a worker, I would try my best to give more in future by learning all these stuffs.

# data[].attributes.body
Medical Leave (Minor Surgery)
Whole week : 11th April 2022 - 17th April 2022

Report : Informed Sir Zaki, Mdm Lenny & Mdm Liana (UMK).

# data[].attributes.body
Took medical leave for one whole week because of minor surgery.
I’ve informed to my supervisor (Sir Zaki), Madam Lenny (Leader of my department-CCRT), Sir Asrul (Provide MC letter) & Madam Liana (Dean of FHPK, UMK)

# data[].attributes.body
The Sunway Lagoon is an amusement park in Bandar Sunway, Subang Jaya, Selangor, Malaysia owned by Sunway Group. The park began operations in 1991 and was officiated by the then Prime Minister of Malaysia, Tun Mahathir bin Mohamad, on 29 April 1993. Since its opening, the theme park has added Malaysia’s first surf simulator, the FlowRider in 2010, Malaysia’s first 5D Waterplexx in 2012 and a very large water ride, Vuvuzela, in 2013. The 88-acre (36 ha) park is built 150 feet (46 m) below ground level on a tin mining wasteland and currently has 90 attractions spread across six parks. The first park to be introduced in the park and it features Waters of Africa with 13 attractions and Surf Beach with 9 attractions. The Waters of Africa has 2 water playground areas for young children, Kalahari Kids and Little Zimbabwe. Other water rides include Cameroon Climb, African Python, Congo Challenge, Vuvuzela and Waterplexx 5D. The Surf Beach has Flowrider, Surf Beach, Mushroom/Umbrella, Water Disco, Surf Deck, Harbour Deck, Islands, Promenade and Volcano. The Scream Park designed strictly for ages above 7 years old, provides 4 interactive "scare" experience by using audio, visual effects and live actors. The scare attractions are Sharknado and Nighrs of Frights. The park is divided to 2 sides, Wild Wild West with 4 rides and World of Adventure with 9 rides/ attractions. The rides at Wild Wild West include Colorado Splash, Grand Canyon River Rapids, Vultures and Butch Cassidy Trail. The World of Adventure features Pirate’s Revenge, Tomahawk, Lost City of Gold Scream Coaster, Apache Pots, Wagon Wheel, Carousel, Captain Kid’s Candyland, Captain Kid’s Playland and Malaysia’s Longest Pedestrian Suspension Bridge. The Extreme Park features activities including paintball, bungee trampoline, kayaking, paddle boat, swan ride, All-terrain vehicles (ATV), archery, flying fox, go-kart, g-force and bungee jump. The Wildlife Park is an interactive and educational zoo with exotic, small and friendly animals from a range of birds, reptiles and mammals. The Wildlife Park is home to more than 140 species, with the pygmy marmoset and white lions among its latest additions. Each of the animal sanctuaries has a different name such as Pet Village, Jungle Trail, Aviary, Tropical Enclosure, Tree Top Terrace and Bird Savannah. The first Nickelodeon-themed land in Asia, opens with 14 new rides that cater for all ages. Among the attractions are the SpongeBob Splash Adventure, Primeval, Jungle Fury and Monsoon 360. The park also features green slime at a set hour during the "Great Slime Deluge". Visitors can meet Nickelodeon characters: SpongeBob SquarePants, Patrick Star, Dora the Explorer and Boots, and the Teenage Mutant Ninja Turtles.
Sunway Lagoon has hosted some of the international lifestyle, music and sporting events including MTV World Stage (2009 to 2015) and Quiksilver Revolution Tour (2006 and 2008). Other concert hosted are deadmau5 (2011), The Native Tour by OneRepublic, Pitbull (2011) and many more.

Location : Bandar Sunway, Subang Jaya, Selangor, Malaysia

Opened :  29 April 1993

Owner :Jeffrey Cheah

Operated by : Sunway Lagoon Sdn. Bhd.

Theme : Water Park, Amusement Park, Scream Park, Extreme Park, Nickelodeon Lost Lagoon and Wildlife Park

Slogan : Your Best Day Ever

Operating season : 1993

Website: https://sunwaylagoon.com/

# data[].attributes.body
Place : Landing 6 (Surf Beach Entrance)
Work assigned : Checking and keeping the place clean.

9am-10am: Went to Surf Beach entrance. Swept the whole entrance and escalators.
10am-12pm: Checked customer’s arrival and direct them to use main entrance.
12pm-1pm: lunch break.
1pm-5pm: Keep the surf beach entrance clean and direct customers to use main entrance as the way entering and leaving the sunway lagoon Themepark.
5pm: Working hour ended.

# data[].attributes.body
Off day

# data[].attributes.body
Place : Reception (9am-5pm)
Work Assigned : Receptionist

9am - 12:30 = Receptionist (Clean the reception table, sanitise the place). Attended all the calls and solved customer’s enquiries. Did some courier pickups (Abx). Checked emails and learned more about sending and forwarding emails.
12:30-1:30pm : Lunch break.
1:30-5pm : Attend calls, learned more about Sunway Lagoon’s website and promotion. Handled customer’s call and solved their enquiries.
5pm: Working hour ended.

# data[].attributes.body
Place : Reception
Work Assigned: Receptionist

9am - 1pm : Reception (Switched on air cond, lights and entrance, sanitise the reception area). Start answering calls, solved customer’s enquiries tracked all the caller’s contact number and saved it to tracking form. Transferred calls and helped Mdm Esther to find some informations.
1-2pm : Lunch break.
2-5pm: Attended calls from customers, solved customer enquiries. Went back to CCRT office (Office work: Stock checking)
5pm : Working hour ended.

# data[].attributes.body
Place : Reception (9am-2pm), Main Entrance office (2pm-5pm)
Work Assigned: Receptionist.

9am: Receptionist duty (switched on the lights, air cond, computer & phone)
9am-12pm: Start answering calls (solved customer’s enquiries, tracker all the caller’s contact number and saved it in google form, transferred calls to other departments, checked emails and replied, checked brand chat)
1pm-2pm: Lunch break.
2pm-5pm: Went to main entrance’s office (office work: stock checking at HOD office)
5pm: Working hour ended.

# data[].attributes.body
Work Assigned: Receptionist.
Place : Reception and Main Entrance office

9am - 5pm : Receptionist duty (switched on the lights, air cond, computer & phone )
Start answering calls (solved customer’s enquiries, tracked all the caller’s contact number & saved it in google form)
1-2pm: Lunch break.
2-5pm : Main Entrance office (office work- checked stock and update it in system)
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance Office.
Work Assigned: Passport Scanning & Quack Express Treasury Handover.

9am-12pm: Worked at passport scanning, helped customer’s to solve enquiries. Control the crowd and handle customers in good way to make them feels safe and comfortable. Sanitise the whole ticketing area every 20 mins.
12pm-1pm : Lunch break.
1pm-5pm : Checked all the quack and express data and transferred it into email. (checked the quantity of the quack express tickets and the department it’s from), emailed it to treasury.
5pm: Working hour ended.

# data[].attributes.body
What I did for this week ?
1) Receptionist
2) Passport Scanning
3) Check Office Stocks
4) Key-in Quack Express Data for Treasury.

What I’ve learned from this ?
For this week, I’ve learned more about reception especially on replying emails, brand chat and also did some room bookings for meeting. From this, I’ve learned how a office work done and how to divide all the works and manage to settle in one time. As a receptionist, I need to attend calls and also jotting the contact details down to summarise in the phone call sections. While doing this, I need to follow any of Mrs Esther’s  (Personal Assistance) directions and helped her in some matters such as reserved restaurant for the higher position managers. At the same time, I need to reply emails that receiving though the asklagoon webiste and also need to reply any brand chat messages from customer. Doing all these things in one time made me to learn how to divide time and work according in systematic way.
Other than that, I’ve worked at passport scanning too. It was a crowded day with a lots of people who needs to be scanned and enter their fingerprints correctly. Some of the customers was dissatisfied because of their fingerprint errors yet I managed to solve their problems while asking apologies from them. Customer feels happy and satisfied with the faster working services. It made me to learnt that I as a worker need to focus on customer’s satisfaction first to make them feel comfortable in Sunway Lagoon and control the crowds as following SOP’s.
Moreover, I’ve worked in main entrance’s office too. At first, I’ve learned how to key in stock checking in correct way. One of my colleagues and me took pics of the details that have been asked and added them accordingly in the box given. Then, I learnt how to send email to treasury department for the quack express data. I’ve counted everything correctly and rechecked all the details double time to ensure any wrongdoing. Before sending the emails, I’ve asked Mrs Priya to recheck again and then send the email to treasury department.

Future learning :
From this work, I’ve learned many things. I can assure that all the learnings I got for this week can be use in my future career too. I learnt how a system in office to collect data works and how to ensure that the data does not exceed any limits. Through this, I also learnt how to handle different types of customers in hard situations. Some customers would be fussy and that made me to learnt how to be patience in any kind of situation. Moreover, I’ve learned how to use google sheet documents more details. Through keying the stock data’s, I’ve learnt how to use the google sheet and edit all the stuffs. This had improve my computer skills too. Last but not least, sending emails to important departments is not a easy work to do especially about details that plays an important roles. I’m really thankful for Mrs Priya for letting me to do this work with full of confidence. I carefully checked all the data and counted everything in correct order to get the details for quack express data. This made me to be extra careful during working time and not being rush in my work. So this would make me to be a better person in my future career also.

# data[].attributes.body
Place : Reception
Work Assigned: Receptionist

9am: Receptionist duty (clean the place, sanitise the table and switched on the air conditioner and lights).
9am-12:30pm: Attended calls and solved customers enquiries. Did some courier pick ups and checked emails and learned more about brand chat.
12:30-1:30pm : lunch break
1:30pm-5pm: Attended calls and learned more about current promotions and websites informations
5pm: working hour ended

# data[].attributes.body
Off day

# data[].attributes.body
Place : Security Office
Work Assigned: Checking in and outs of people.

8:30am - 12:30pm : Started Duty (gave entry pass accordingly to their departments- kept their IC & license) & gave staff meal coupon to those who asked. Learned more about supplier, contractor and event and crews. Helped workers to punch in their attendance for their card. Distribute keys accordingly to their needs.
12:30-1:30pm : Lunch break.
1:30pm-3:30pm : Checking visitors (In/out) and cover landing 1 (ikisok) for break time.
3:30-5:30pm : Meeting with HR (Chit Chat Session). Talked about working rules and feedback session.
5:30pm: Working Hour ended.

# data[].attributes.body
Place : Security Office
Work Assigned: Helping security to check in/out of visitors.

8:30am - 12:pm : Started Duty (Checking visitors in and out, gave entry pass accordingly to their department, supplier, crew event, contractor, visitor, cleaned the table, distribute keys to their department).
12pm-1pm: Lunch break.
1pm-2pm: Reception (attend calls, solved customer’s enquiries and checked and replied all the brand chat)
2pm-4:30pm : Security office duty (helper security to collect and distribute entry pass), cleaned the floor and table.
4:30pm: working hour ended

# data[].attributes.body
Place : Security Office & Main Entrance.
Work-Assigned : Banding & Social Distance (Main entrance) & Security.

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.
12pm-1pm: Lunch break.
1pm-5pm: Security Office Duty (helped security to collect and distribute entry pass), cleaned the place (swept the floor and cleaned the table)
5pm : Working hour ended.

# data[].attributes.body
Place : Main Entrance & Security Room
Work Assigned: Scanning Passport & Security.

9am - 12pm : Started duty by sanitise the whole ticketing area. Switched on the passport scanning machine and add wrist bands inside the machine. Started scanning passport and helped customer to solve any enquiries.
12pm-1pm: Lunch break.
1pm-5pm: Security Duty (Security Office Duty (helped security to collect and distribute entry pass), cleaned the place (swept the floor and cleaned the table)

5pm : Working hour ended.

# data[].attributes.body
Place : Main Entrance
Work Assigned: Scanning Passport.

9am : Sanitise the whole place. Clean the ticketing counter, add wrist band tickets into the ticketing machine accordingly.

10am-12:30pm: Start scanning customer’s passport, helped customers and solve their enquiries.

12:30pm-1:30pm: Lunch break.

1:30-5:00pm : Helped at bag checking area. Checked customer’s bag politely and asked them to follow the SOPs.
5:00pm: Working Hour ended

# data[].attributes.body
Place : Main Entrance
Work Assigned: Walk in Scanning

9am: Started work by sanitise the whole ticketing area, cleaned glass at entrance.

10am: started scanning customer’s wrist band, sanitise the place every 10 mins.

11am-12:40pm: Scanning walk ins customers wrist bands.

12:40-1:40pm : Lunch break.

1:40-5pm: Assigned to work at scanning area. Helped customer to solve their enquiries and problems.

5pm: working hour ended

# data[].attributes.body
Place : Main Entrance & Wildlife
Work Assigned: B2C Scanning & Bird Savannah.

9am : Sanitise the whole place. Clean the ticketing counter, add wrist band tickets into the ticketing machine accordingly.

10am-12:30pm: Start scanning customer’s passport, helped customers and solve their enquiries.

12:30pm-1:30pm: Lunch break.

1:30-2:30pm : Helped at bag checking area. Checked customer’s bag politely and asked them to follow the SOPs.

2:30-5pm : Wildlife (Bird Savannah). Feed birds and then teach customers how to handle the birds. Was selling the foods for the birds and taking care of the birds.

5pm: working hour ended

# data[].attributes.body
Place : Main entrance
Work Assigned: Banding, Crowd Control & Mysejahtera.

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.
1pm-5pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.
5pm : Working hour ended.

# data[].attributes.body
Place : Main Entrance & Wildlife
Work Assigned: Bag checking & Bird Savannah.

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.
12:30pm-2pm : Bag Checking (remove any foods or beverages in good way, explained to customer why needs to check bag)
2pm-5pm : Bird Savannah (take care of birds , sell sunflower seeds packs for customer and teach them how to feed the birds)
5pm : working hour ended.

# data[].attributes.body
Place : Main Entrance
Work Assigned: Walk in Scanning

9am: Sanitise the whole ticketing area, swept the floors, sanitise the wheelchairs and strollers.

9:30am: Add tickets band into the ticketing machine, checked the working system.

10am-11:50am: Start scanning wrist bands (walk ins) and helped customers on directions.

11:50am-12:50pm: Lunch break.
12:50pm-5pm: scanning walk ins wrist bands, helped customer to reload e-bands and redeem quack express. Helped customer to show direction and solve their enquiries.
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance
Work Assigned: B2C scanning

9am-12pm: Sanitise the whole ticketing machine, add wrist bands inside the machine. Started scanning online purchasing tickets for customer and helped them to wrist band. Helped customer to solve their problems and enquiries. Guide customers with directions.
12pm-1pm: lunch break.
1pm-5pm: Scanning walk ins and passport pass for customers. Helped customers to wear wrist bands and guide some customer to buy tickets from the counter.
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance
Work Assigned: Bag checking.

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.
12:30pm-5pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.
5pm: Working hour ended.

# data[].attributes.body
Place : Surf Beach.
Work Assigned: Walk in scanning.

9am : Sanitise the whole ticket counter. Swept the floor and cleaned the glass windows.
10am-1pm: Scanned walk in wrist bands and helped customers to show direction. Solved their problems and enquiries. Handled fussy customer in good way. Met a lot of Arabian travellers that found very hard to communicate in English, yet I’ve handled it in good way to make them understand well about the pricing of the ticket and theme park packages.
1-2pm: Lunch break.
2pm-5pm: Bag checking (checked customers bag and let them knw that food and beverages are not allowed to bring inside), handled them in good way. Solved customer’s enquiries and questions.
5pm: Working hour ended.

# data[].attributes.body
What you did ?
- reception
- Security
- Banding & Crowd Control
- Passport & Walk Ins scanning.

What you learned ?
During this week, there was a huge amount of crowd arrive since it’s public holiday. I’ve learned how to handle crowds in a peak situation and also tried my best to do services for them. I’ve learned how to handle customers in hard situations and overcome any problems easily. Moreover, I’ve learned more about the holiday time rules and regulations. During huge crowd arrival, Themepark will open at 9:30am to avoid crowd getting bigger. I’ve asked customer to follow SOPs so that can avoid for any inconvenience matter. Moreover, I’ve learned how to handle security room with Kak Sandra. She taught me how to give the procedure before entering this premise and who to let in the area for avoiding any problems. I’ve been distributing ids for visitors, event and crew people for their working purpose and took their ID card, license or passport as references. Not only that, I’ve learned how to handle bird savannah during huge amount of customer. And I were sold over 20 packets on the two days I’ve worked in wildlife during this week.

How you can use the learning for future?
I’ve learned how to be patient during this week. People tends to be mad and unsatisfied because of the huge crowd and they didn’t get proper and fast services. So from this I’ve learned how to handle a situation patiently and be more careful for avoid any occurs in near future. Moreover, the works I’ve learned at security room will guide me how to differentiate between staff and normal people. And this can help me to avoid any trespassing problems to happen.

# data[].attributes.body
What you did ?
- Main Entrance (Banding, Crowd Control, Bag Checking, B2C scanning, walk in scanning)
- Wildlife (Bird Savannah)

What you learned ?
I’ve learned how to handle customers, how to dissolve any issues that occurs so that both parties will be successfully happy. Moreover, I learned how to talk with customers especially foreign customers who don’t understand English too. I’ve managed to solve this problem on my ownself and helped myself to be more confident when talking with other people.

Future learning.
This will help me to break my stereotype of being introvert and I’ll be more confident to talk and handle foreign customers in future. From this, I can understand how to talk with them so that they will feels satisfied as well and at the same time I won’t break my department rules and regulations.

# data[].attributes.body
What you did ?
Surf Beach (Banding, Take order & Crowd Control, Bag Checking, Walk in Scanning)

What you learned ?
During working at surf beach, I’ve handled a lots of foreigner customers because they will directly come from the sunway hotel. Handling foreigners is a great chance for us to talk more and explain them every single thing about the Themepark. I’ve handled many Arabic customers who don’t even understand English. I’ve helped them as much as I can and seek for Sir Asrul & Sir Raja’s guidance for more. Through this week, I’ve did some extra research on how to speak basics Arabic language after work and talked with them for better understanding. During this time, I’ve learned more about Arabic language and tried to handle the Arabic customers easily.

Future learning
By learning Arabic as one of my extra language would increase my capability to talk with more Arabic foreigners in future. It not only will help me for career but also to improve my talking skills. Learning extra language as a tourism student will give me extra benefit for achieving my future career. Moreover, I’ve learned how to handle foreigners and some of them might be very fussy. During this situation I learned how to be patient and handle them correctly to give them experience the best day ever in Sunway Lagoon Themepark.

# data[].attributes.body
What you did ?
Monday - Thursday (Off Day)
Main Entrance (Bag Checking, walk In scanning, Banding)
Wildlife (Goat Farm)

What you learned ?

While working at wildlife, I learned how to talk with customer to convince them to buy the food kit. Moreover, I became close with animals and learned how to take care of them. These things made me to realised that working at sunway lagoon is just not about working but it gives us a full life experience to learn more about the place and also gain more knowledge as well. Through working at wildlife, I learned more about animals, how to handle them, how to feed them and how to make them feels comfortable as well. I’ve learned how to treat animals in wildlife area. I’ve learned that giving enough food and water for them won’t be enough but we need to provide them a safe feeling towards us.

Future learning.

I believe that I can proudly say that I gain a lot of information and general knowledge through this week. This thing does not only apply for the working time and also I can apply this in my future career also. Moreover, I also feels more comfortable and being extrovert with different types of customers and understand their needs and wants also. As a worker, I would try my best to give more in future by learning all these stuffs.

# data[].attributes.body
Off Day

# data[].attributes.body
Place : Surf Beach
Work Assigned: B2C Scanning & Closing

11am-2pm : Started working at B2C scanning machine. Helped customer to get their wrist bands through online ticketing. Helped customers to solve their enquiries and other problems. I’ve learned how to handle crowd in the online ticketing section.
2pm-3pm: Lunch break.
3pm-7pm: Handle customer’s enquiries and questions. Showed directions to customers. Checked quack express and redeemed for customers. Did closing with Ms Jayasheilah. Learned more about the exact ways of closing the theme park. Threw rubbish in the main garbage bin, cleaned office room and bag storage room. Before I went back home, my colleagues and I handled a child who got lost from their parents. Through this process, I’ve learned how to handle the situation and found his parents.
7pm: Working hour ended.

# data[].attributes.body
Place : Surf beach
Work Assigned: Bag checking.

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.

5pm: Working hour ended.

# data[].attributes.body
Place : Surf Beach
Work Assigned: Banding

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-5pm: Banding (helped customer by wearing their wrist bands). Helped customer by dealing their enquiries and solved their problems.
5pm: Working hour ended.

# data[].attributes.body
Place : Surf beach
Work Assigned: Take order and crowd control.

# data[].attributes.body
Place: Surf beach
Work Assigned: Bag Checking

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
Off day

# data[].attributes.body
Work Assigned: Bag Checking
Place: Main Entrance

9am: Started working. Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm : Bag Checking (remove any foods or beverages in good way, explained to customer why needs to check bag)
5pm: Working hour ended.

# data[].attributes.body
Place : Main entrance
Work Assigned: Walk in Scanning

9am : Sanitise the whole ticketing area, swept the floor, sanitise the wheelchairs and baby strollers.

10am-12:30pm: Start scanning walk-in customer’s wrist bands and solve any customer’s enquiries.

12:30-1:30pm: lunch break.

1:30-5pm: Worked at scanning area ( walk-ins, passport & online checking), handled customer in good way. Solved customers questions and showed directions to some customers.
5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance.
Work Assigned: Banding & Wildlife.

9am: Started working by cleaning glass windows in the main entrance. Swept floors and sanitise the whole ticketing machine.
9:30am-12:30pm: Helped customer to wear their wrist bands, checked customer’s ticket and direct them to the ticket counter. Helped customer to solve any enquiries or questions.
12:30pm-1:30pm: Lunch break.
1:30pm-2:00pm: Helped to scan customer’s wrist band. Direct some customers for the Themepark details.
2-5pm: Goat farm (sold 5 bags of animal feeding kit, helped customer to teach how to feed the animals), restocked the animal feeding kit from the wildlife kitchen, cleaned everything before leaving and helped wildlife ranger to carry the balances for keeping it inside the storage room.
5pm: Working hour ended.

# data[].attributes.body
What I did ?
- Bag Checking, Ticketing, Banding, B2C scanning, Cabana Survey

What I learned ?
I’ve learned how to communicate with customer and make them understand the rules and regulations of sunway lagoon themepark. I’ve learned how to talk with customers during the cabana survey without any problems. Moreover, I learned how to key in annual pass data in the computer system during the ticketing process. These made me to get and learn new things for this week that can I applied  for my future career.

Future learning
From this week jobs, I can understand how the ticketing process work and how to key in data during the annual pass purchase and renewal. I can understand this system better and can use for future learning too. Moreover, this week I’ve handled a foreign fussy customer who argued with me about food allowing to the themepark. From this situation I’ve learned how to handle customer from letting them to be mad and can use this knowledge to handle other people in future career too.

# data[].attributes.body
Place : Main entrance.
Work Assigned: Scanning B2C

9am-12pm: Sanitise the whole ticketing machine, add wrist bands inside the machine. Started scanning online purchasing tickets for customer and helped them to wrist band. Helped customer to solve their problems and enquiries. Guide customers with directions.

12pm-1pm: lunch break.

1pm-5pm: Scanning walk ins and passport pass for customers. Helped customers to wear wrist bands and guide some customer to buy tickets from the counter.

5pm: Working hour ended.

# data[].attributes.body
Off day

# data[].attributes.body
Place : Main entrance
Work Assigned: Scanning walk in

9am: Sanitise the whole ticketing area, swept the floors, sanitise the wheelchairs and strollers.

9:30am: Add tickets band into the ticketing machine, checked the working system.

10am-11:50am: Start scanning wrist bands (walk ins) and helped customers on directions.

11:50am-12:50pm: Lunch break.

12:50pm-5pm: scanning walk ins wrist bands, helped customer to reload e-bands and redeem quack express. Helped customer to show direction and solve their enquiries.

5pm: Working hour ended.

# data[].attributes.body
Place : Surf Beach
Work Assigned: Walk in scanning

9am: Sanitise the whole ticketing area, swept the floors, sanitise the wheelchairs and strollers.

9:30am: Add tickets band into the ticketing machine, checked the working system.

10am-11:50am: Start scanning wrist bands (walk ins) and helped customers on directions.

11:50am-12:50pm: Lunch break.

12:50pm-5pm: scanning walk ins wrist bands, helped customer to reload e-bands and redeem quack express. Helped customer to show direction and solve their enquiries.

5pm: Working hour ended.

# data[].attributes.body
Emergency Leave

# data[].attributes.body
Place : Surf beach entrance
Work Assigned: Emergency Leave

# data[].attributes.body
Place : Surf beach entrance.
Work Assigned: Banding

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-5pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.

5pm : Working hour ended.

# data[].attributes.body
Place : Surf Beach Entrance
Work Assigned: Bag Check and Ticketing

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.

5pm: Working hour ended.

# data[].attributes.body
Off day

# data[].attributes.body
Place : Main Entrance
Work Assigned: Banding

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-5pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.

5pm : Working hour ended.

# data[].attributes.body
Place : Main entrance
Work Assigned: Bag Checking

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.

5pm: Working hour ended.

# data[].attributes.body
Place : Main entrance
Work Assigned: B2C Scanning

9am-12pm: Sanitise the whole ticketing machine, add wrist bands inside the machine. Started scanning online purchasing tickets for customer and helped them to wrist band. Helped customer to solve their problems and enquiries. Guide customers with directions.

12pm-1pm: lunch break.

1pm-5pm: Scanning walk ins and passport pass for customers. Helped customers to wear wrist bands and guide some customer to buy tickets from the counter.

5pm: Working hour ended.

# data[].attributes.body
Place : Main Entrance
Work Assigned: Bag Checking

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.

5pm: Working hour ended.

# data[].attributes.body
Place: Main entrance
Work Assigned: Bag Checking & Cabana Survey

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-4pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.
4-5pm: Cabana Survey (Did some surveys on customers who rented cabanas- asked any suggestions to improve, complaint and helped customer to solve their enquiries)

5pm: Working hour ended.

# data[].attributes.body
Place: Main entrance
Work Assigned: Bag Checking & Ambassador

9am: Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-3pm: Checked customer’s bag and helped them to buy food locker for keep foods inside the locker. Handled customer in good way to tell them for letting them know that food and beverages are not allowed inside the Themepark.
3pm-5pm: Ambassador (Walked around the Themepark, helped customer who’re confused with the route, helped customer’s enquiries, learned more about Themepark location, helped people to understand the rules and regulations of the the park).

5pm: Working hour ended.

# data[].attributes.body
What I did ?
Ambassador, bag checking, walk in scanning, banding, wildlife.

What I learned?
Through the ambassador work, I’ve learned how to help customer that needed and how to communicate with people without any problems. Not only that, during the ambassador time, I’ve learned more about Sunway lagoon too because we need to walk around the themepark and have to memorise all the places and everything. These taught me how to learn more about Sunway lagoon also.

Future learning:
I can apply this skills for my future career by learning how to explain to customer so that they understand well and also they can know better about an information. I’ve learned how to talk confidently which I can apply for my future life and become more braver and comfortable to talk with new people.

# data[].attributes.body
What I did ?
Ambassador, Bag Checking, Banding and wildlife.

What I learned ?
At wildlife, I learned how to talk with customer to convince them to buy the food kit. These things made me to realised that working at sunway lagoon is just not about working but it gives us a full life experience to learn more about the place and also gain more knowledge as well. Through working at wildlife, I learned more about animals, how to handle them, how to feed them and how to make them feels comfortable as well. I’ve learned how to treat animals in wildlife area. I’ve learned that giving enough food and water for them won’t be enough but we need to provide them a safe feeling towards us.

Future learning:
From this, I can apply this wildlife working style in my future career too. Moreover I can also apply any jobs that got basic of handing animals as well. Then I handled many foreign customers too. This will help me to break my stereotype of being introvert and I’ll be more confident to talk and handle foreign customers in future. From this, I can understand how to talk with them so that they will feels satisfied as well and at the same time I won’t break my department rules and regulations.

# data[].attributes.body
What I did ?
Banding, Bag Check, B2C scanning, Wildlife.

What I learned?
During this week, I’ve had to handle a lots of customer since it’s school holiday week. Sunway lagoon received over 5000-8000 customer per day. I was super exhausted but yet I learned how to handle this situation wisely and give the best services for our customers. This made me to feel so proud because my teammates and I did our best to give the best services for all the customers

Future learning:
From this situation, I’ve learned how to handle a problem without panicking so bad. Because of late, many customer starts to show their disappointment and we tried our best to give the best services for them. So, I’ve learned how to handle this kind of situation without any problems and I’ve also learned  what to do if the situation gets panicked. I surely can apply this for my future learning so that I can handle anything without any issues.

# data[].attributes.body
What I did?
Bag check, B2C scanning, IPC SB, cabana surveys.

What I learned?
During this week, I’ve learned a new job which is IPC surf beach. This is a job where you need to talk in a microphone to promote the annual passport to the customer in front of many people. I’ve learned how to speak confidently and managed to overcome my weakness. I’ve started to talk more confidently and made few customers to upgrade their one day ticket to annual passport.

Future learning:
From this situation, I can surely tell that I’ll get more confidence if I keep doing the same thing over and over again. At first I was scared and shocked because I need to talk in microphone in front of many people. But I did not get scared and gave my best to talk without any shyness and it feels amazing for me. Through this skill, I can apply it for my future career because it can help me for better speaking skills and I can talk without any worries

# data[].attributes.body
What I did?
Scanning passport, wildlife, bag check, banding and TBC 15 years anniversary event.

What I learned ?
Through this week, I’ve done an event with my teammates on 30th of June 2022. This event starts at 7pm to 9pm. I’ve worked as an ushering for the event  and learnt how a big event will happen. I’ve also learned how people will rehearsal for the event to be happen without any problems. From this I’ve learned how to greet vvip people, how to be confidently talk with all the superior person and how to handle an event without any problems

Future learning:
This event can help me to learn more about how it’ll happen and what to do to make it happen successfully. I can use this skills and knowledge for my future career as well. If I needed to do an event, I’ll do it without any problems because I’ve learned at least a small amount of the process on how to make an event happen successfully. Working with big team such as TBC electric made it more experience able for me to learn more about events.

# data[].attributes.body
What I did?
Bag check, banding, walk in scanning.

What I learned ?
This week I learned the usual stuffs such as bag check, banding and walk in scanning. Compare to the first week of me doing this job and the final week of me doing this made an amazing turnover for me. I’ve realised that I’ve became more confident talking with people, became more knowledgeable about Sunway lagoon so that I can explain to customer about anything without any problems. I’ve realised that doing internship in sunway lagoon made me became an amazing person and as a tourism student that can give benefits for the future life.

Future learning:
I’ve learned that working in sunway lagoon not easy as it see from the different side. But I managed to overcome it and learned more things for this 16 weeks. It gave me a wonderful experience on how a tourism sector industry work in this years. I’ve learned more about tourism and this will help me to apply this skills and experience for my future career and make my internship life more valuable as well.

# data[].attributes.body
Off day

# data[].attributes.body
Place : Surf beach entrance
Work Assigned: walk in scanning

# data[].attributes.body
Place: Surf beach entrance
Work Assigned: banding & wildlife

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-3pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.
3-5pm: Worked at Bird Savannah, sold 7 packets of seeds, learned how to take care of birds in proper ways. Helped customers to bring in strollers because of the place’s condition.

5pm : Working hour ended.

# data[].attributes.body
Place : surf beach entrance
Work Assigned: banding & closing

11am: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-7pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.

7pm : Working hour ended.

# data[].attributes.body
Place : surf beach entrance
Work Assigned: bag check

9am: Started working. Sanitise the whole ticketing area, sanitise the wheelchairs and baby strollers.

10am: start checking customer’s bag and learned how to handle customers or any critical situations in smooth way.

11am: cleaned the whole table and sanitise it every 5-10 mins.

11:30am-12:30pm: Lunch break.

12:30pm-5pm : Bag Checking (remove any foods or beverages in good way, explained to customer why needs to check bag)

5pm: Working hour ended.

# data[].attributes.body
Place : Surf beach entrance
Work Assigned: banding

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-5pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.

5pm : Working hour ended.

# data[].attributes.body
Off day

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Off day

# data[].attributes.body
Place : Main Entrance
Work Assigned: Banding

9am-12pm: Started Duty (Helped customer to wear wrist bands and clear crowded places). Asked customers to stay and remained in one line. Helped customers to solve their enquiries. Cleaned the table and sanitise the whole place.

12pm-1pm: Lunch break.

1pm-5pm: Helped customer to band their wrist bands and guide them to ticket counter for ticket purchasing.

5pm : Working hour ended.

# data[].attributes.body
Off day

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Off day