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Sub-concept: Troubleshooting
Describe basic hardware and software problems using accurate terminology.

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Sub-concept: Troubleshooting
Problems with computing systems have different causes. Accurate description of the problem aids users in finding solutions. Students communicate a problem with accurate terminology (e.g., when an app or program is not working as expected, a device will not turn on, the sound does not work, etc.). Students at this level do not need to understand the causes of hardware and software problems.

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Sub-concept: Troubleshooting
Determine potential solutions to solve simple hardware and software problems using common troubleshooting strategies.

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Sub-concept: Troubleshooting
Although computing systems vary, common troubleshooting strategies can be used across many different systems. Students use troubleshooting strategies to identify problems that could include a device not responding, lacking power, lacking a network connection, an app crashing, not playing sounds, or password entry not working. Students use and develop various solutions to address these problems. Solutions may include rebooting the device, checking for power, checking network availability, opening and closing an app, making sure speakers are turned on or headphones are plugged in, and making sure that the caps lock key is not on.

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Sub-concept: Troubleshooting
Systematically apply troubleshooting strategies to identify and resolve hardware and software problems in computing systems.

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Sub-concept: Troubleshooting
When problems occur within computing systems, it is important to take a structured, step-by-step approach to effectively solve the problem and ensure that potential solutions are not overlooked. Examples of troubleshooting strategies include following a troubleshooting flow diagram, making changes to software to see if hardware will work, checking connections and settings, and swapping in working components. Since a computing device may interact with interconnected devices within a system, problems may not be due to the specific computing device itself but to devices connected to it.

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Standards Document

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CDE Website

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SAMR Model

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ISTE (NETS) Standards

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Reboot Computer, Open and close browser and reopen, sound bar, Teams Toolbar, New Tab, multiple tabs, favorites, touchpad, Headphones, ear buds, 

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Reboot Computer, Open and close browser and reopen, sound bar, Teams Toolbar, New Tab, multiple tabs, favorites, touchpad, Headphones, ear buds, 

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frozen computers sound & volume

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Go to the address bar and click on the "refresh button."

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Freeze, refresh, close, restart, Teams task bar speaker, headphone icon, volume control, use tabs, minimizer/enlarge windows/page, shut down,
restart/hard restart
Short cut keys ie control, alt, delete, how-to on chrome book

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Unplug headphones and replug in if that doesn't work check volume control on the headphones

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Unplug headphones and replug in if that doesn't work check volume control on the headphones

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school & home

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Verify correct email address when logging in/signing into apps

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Verify correct email address when logging in/signing into apps

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Being able to contact help desk when all else has failed

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Being able to contact help desk when all else has failed

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Go to the address bar and click on the "refresh button."

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Go to task bar and check sound bar for volume level

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Go to task bar and check sound bar for volume level

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Check powercord at both ends to make sure connected properly

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Check powercord at both ends to make sure connected properly

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Go to task bar and check sound bar for volume level

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Go to task bar and check sound bar for volume level

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Check powercord at both ends to make sure connected properly

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Check powercord at both ends to make sure connected properly

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Be able to troubleshoot joining a Teams meeting 

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Be able to troubleshoot joining a Teams meeting 

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The ability to control the student device
to troubleshoot their device.

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Be able to troubleshoot joining a Teams meeting 

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Be able to troubleshoot joining a Teams meeting 

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Be able to troubleshoot joining a Teams meeting 

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Be able to troubleshoot joining a Teams meeting 

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Create videos for our scholars.

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0.5 incentive

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0.5 incentive

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How to troubleshoot ___. Provide visual directions.