# data[].attributes.headline
Depends on issue - people prefer to call for small items

# data[].attributes.subject
Depends on issue - people prefer to call for small items

# data[].attributes.headline
prefer to send email so it goes to the right person and not having to wait

# data[].attributes.subject
prefer to send email so it goes to the right person and not having to wait

# data[].attributes.headline
People had to print and manual handling/process

# data[].attributes.subject
People had to print and manual handling/process

# data[].attributes.headline
People were worried about traffic. narrow streets and trucks

# data[].attributes.subject
People were worried about traffic. narrow streets and trucks

# data[].attributes.headline
Didn't expect call back, just wanted it completed/done

# data[].attributes.subject
Didn't expect call back, just wanted it completed/done

# data[].attributes.headline
Paper based - printing, signing, scanning - archaic.  New conenctions

# data[].attributes.subject
Paper based - printing, signing, scanning - archaic.  New conenctions

# data[].attributes.headline
resolution of issue a pain point.  hard waste collection.

# data[].attributes.subject
resolution of issue a pain point.  hard waste collection.

# data[].attributes.headline
Missed bin not being picked up for 3 days

# data[].attributes.subject
Missed bin not being picked up for 3 days

# data[].attributes.headline
Disappointed with response time - missed bin (3 days)

# data[].attributes.subject
Disappointed with response time - missed bin (3 days)

# data[].attributes.headline
Larger issues (commercial premises) - see a lot of repeat requests and timeframes a lot longer 

# data[].attributes.subject
Larger issues (commercial premises) - see a lot of repeat requests and timeframes a lot longer 

# data[].attributes.headline
Online form - new connections/alterations. Not immediate imperative, would improve accessibility

# data[].attributes.subject
Online form - new connections/alterations. Not immediate imperative, would improve accessibility

# data[].attributes.body
Happy with first phone call in
Generally happy with resolution times/outcomes
Prefer to call
Larger or escalated issues prefer to email
online form would be beneficial

# data[].attributes.headline
Like not having to call up to make a payment - council calls them

# data[].attributes.subject
Like not having to call up to make a payment - council calls them