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https://onlineschoolbase.blogspot.com/2017/04/communication-skills.html?_sm_au_=iVVSDjVH4031TRJF

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http://adrvantage.com/blog/deep-listening/

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A relationship is a connection and feeling between people in small groups or large groups.

This is important because you need to build a relationship with your audience/followers so you can understand how they act and what job they need to do.

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Leaders can build a relationship with others by: 

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Leaders can build a relationship with others by: 

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• Making new connections, reconnecting with old connections and strengthening current relationships

• Treating others as you want to be treated - be polite, do not burn any bridges you may need to cross again

• Looking for ways that you can be of assistance to others

• Reaching out to others one-on-one - use social networking but have face-to-face interactions as well

• Being firm but fair when interacting with others  - offer constructive criticism

• Being compassionate and truthful in your words and actions  - build trust and respect

• Developing a win-win attitude - be willing to compromise

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Takers: People who have a me-first mentality, receive, and never give.

Traders: People who give after receiving. They view relationships as an equation in need of balance.

Investor: People who give purely for the joy of giving; they give but do not have any expectations for a return.

Inner Circle:  A small, intimate, and often influential group of people,

Friends - individuals with whom you share the same ideas, interests and/or beliefs

Supporters - individuals who offer encouragement; your cheerleaders

Lifters - individuals who help with your workload so you can focus on your goals

Acquaintances - individuals you encounter occasionally but not yet considered friends

Dangerous or Toxic - individuals who are the first to point out the negatives; naysayers

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Listening is the process of hearing and processing communication.
Understanding is comprehending and becoming aware of other’s feelings including tolerance and forgiveness.
Active Listening is demonstrating engagement when listening to another person by acknowledging their words or actions.

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Feedback is giving a constructive response to another person or his/her communication.

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This is important because a good leader needs to know how to take feedback in a good way instead of taking offense to it. Also so you can have better communication and avoid barriers.

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When giving feedback, you want to give feedback that is appropriate, positive and specific.
When receiving feedback, you want to ask questions about what they think about it, acknowledge feedback received and take it as a learning opportunity.

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It is important to acknowledge everything a person says to understand how they feel, and also how you feel as well.
You also need to acknowledge what they say for when they ask you for feedback, you can give them feedback in the easiest/nicest way possible.

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You must invest time into making a relationship so you can understand the people you are speaking to and know how they act.

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Communication is expressing and exchanging thoughts and ideas through verbal and nonverbal means. This is important to have so you can get your point across very easily.

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To have good communication skills, you must
1. Listen closely and have an understanding of what they are saying.
2. Acknowledge what the other person is trying to say.
3. Be able to take and give feedback.
4. Avoid.know how to handle conflicts.
5. Build a relationship with the other person as well.

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1. Think Others First  - Recognize the need to give to others before giving to yourself.
2. Focus on the Investment, Not the Return  -  Consider how your investment will benefit others in the long-term.
3. Make Educated Investments -  Invest in relationships daily and partner with people who trust you and care about you.
4. Initiate the Investment - Be willing to give to others.  Giving adds value to your relationships.

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1. Mixed Messages:  actions send one message and words contradict action

2. Conflicts:  disagreements or problems in a relationship;  ex. stereotypes, prejudices

3. Aggressive Communication:  expressing yourself in a forceful way which may step on the rights of others

4. Destructive Criticism:  negative comments which poke fun at someone

5. Non-assertive Communication: speech that is unclear or easily misunderstood

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You want to avoid these so you can get a clear understanding of the communication going on between you and the speaker.

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This is important to have because you need to show respect and understanding of what the person is trying to say to get a clear perspective of what they are trying to say.

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Acknowledgement is noticing and showing receipt of someone or something.

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http://www.clipartpanda.com/clipart_images/college-counseling-clipart-25579331

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https://www.clearviswindows.com/hobart-window-cleaner-feedback

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http://csit.merospark.com/third-semester/barriers-effective-communication/

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http://www.timecapsule.com/time-capsule/network-build-authentic-relationships/attachment/network-and-build-authentic-relationships-john-maxwell-quote/

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http://thefourthrevolution.org/wordpress/archives/4745?doing_wp_cron=1506615244.0280930995941162109375

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Practice active listening by listening with all of your senses

Resist distractions by concentrating on what is being said

Keep an open mind and listen for new learning opportunities

Listen between the lines to note pauses and tone of voice

Use appropriate nonverbal communication like eye contact, posture, and proximity

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Ask clarifying questions (questions of fact - what, who, when) and probing questions (how, why).

Empathize with others by showing sensitivity towards their ideas, opinions, and backgrounds.

Mediate conflicts and promote tolerance by identifying the underlying issues and proposing solutions.