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Programa de Asistencia para el Empleado (PAE)

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Programa de Asistencia para el Empleado (PAE)

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8 SESIONES SIN COSTO

Teléfono - Puedes llamar al 800.681.9591 (fijo)

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Degreed is a lifelong learning platform that individuals and organizations use to discover learning content, build skills, and certify their expertise.

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Course details

Domina el arte de trabajar con clientes enfadados, probablemente el aspecto más difícil de un servicio de cara al público. Independientemente de la posición, existen técnicas probadas que se pueden utilizar en las situaciones más delicadas para lograr la satisfacción final del consumidor. Conoce las técnicas clave, perfeccionadas por las compañías más grandes del mundo para atender exitosamente a clientes descontentos, disgustados o molestos, restableciendo así las relaciones y siendo capaz de prevenir conflictos en el futuro.

Instructor

Haydee L. Perez

LinkedIn Author/ International SaaS Sales/ Lifetime Learner

Haydee Perez es una ejecutiva de ventas bilingüe con amplia experiencia en empresas internacionales de todo el mundo. Cuenta con un exitoso historial en generación y calificación de clientes potenciales, cold-calling (llamadas en frío), negociación de contratos y cuentas nuevas; desarrollo de negocios, administración de cuentas y de proyectos; y abastecimiento estratégico y desarrollo de clientes durante ciclos de ventas rápidos y complejos. Además, cuenta con experiencia en el establecimiento de objetivos de ventas mediante la previsión y el desarrollo de cuotas anuales. A su vez, ha ofrecido apoyo a la implementación posventa para mantener relaciones positivas con los clientes y reforzar el valor de los productos y servicios representados.

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Skills covered in this course

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17,513 people watched this course

What they do

Profesional de hostelería, Comercial, and Profesor de escuela

Where they work

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Cómo trabajar con clientes enfadados - Cómo trabajar con clientes enfadados

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Domina el arte de trabajar con clientes enfadados, probablemente el aspecto más difícil de un servicio de cara al público. Independientemente de la posición, existen técnicas probadas que se pueden utilizar en las situaciones más delicadas para lograr la satisfacción final del consumidor.

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Gemma Leigh Roberts is a chartered organizational psychologist, executive coach, and performance psychologist.

Gemma is also an author and a speaker. She is the founder of Kona Coaching, a business psychology consultancy that helps organisations and individuals enhance resilience and leadership skills. She is also the founder of the Career Compass Club, a career coaching business that helps individuals transform their careers.

With over 10 years of experience working with corporate clients, her areas of expertise include coaching psychology, organisational change, leadership development, organisational development, performance coaching, career development coaching, and talent management. Gemma has extensive experience working with individuals and groups at all levels within organisations and works with a range of clients across multiple sectors, as well as executives on a one-to-one basis.

Specialising in creating and delivering sustainable solutions that enhance business performance and create tangible results, Gemma designs initiatives that strengthen employee performance, motivation, and engagement.

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Delivering Bad News Effectively - Next steps

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Gemma Leigh Roberts is a chartered organizational psychologist, executive coach, and performance psychologist. Gemma is also an author and a speaker. She is the founder of Kona Coaching, a business psychology consultancy that helps organisations and individuals enhance resilience and leadership skills.

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Course details

Most professionals need to work with others to get their projects to the finish line. Consequently, merely refining one's own time management skills isn't enough to guarantee professional success and productivity. The ability to collaborate with others-and grapple with different ways of working and managing time-is a critical ingredient to any project's success. In this installment of the Time Management Tips series, productive leadership author and speaker Dave Crenshaw shares bite-sized tips for enhancing team collaboration by managing time more effectively. Discover how to make meetings more meaningful, reduce interruptions, and even help your teammates boost their own productivity.

Instructor

Dave Crenshaw

Keynote Speaker & Author on Productive Leadership | For live, virtual training, visit: davecrenshaw.com/speaker

Dave Crenshaw is an author and leadership coach who has been featured in Time and USA Today.

Dave Crenshaw is the master of building productive leaders. He has appeared in Time magazine, USA Today, Fast Company, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written four books and counting, including The Myth of Multitasking: How "Doing It All" Gets Nothing Done, which was published in six languages and is a time management bestseller. As an author, speaker, and online instructor, Dave has transformed hundreds of thousands of business leaders worldwide. Find out more at DaveCrenshaw.com.

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10,014 people watched this course

What they do

Information Technology Consultant, Business Analyst, Administrative Employee, Student, and Salesperson

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Time Management Tips: Teamwork - Next steps

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Most professionals need to work with others to get their projects to the finish line. Consequently, merely refining one's own time management skills isn't enough to guarantee professional success and productivity. The ability to collaborate with others-and grapple with different ways of working and managing time-is a critical ingredient to any project's success.

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Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential.

He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. Jeff has appeared on numerous lists of top customer service experts including Global Gurus' World's Top 30 Customer Service Professionals, ICMI's Top 50 Thought Leaders to Follow on Twitter, and HDI's Top 25 Thought Leaders in Technical Support and Service Management.

Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused cultures in their organizations. The book draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools.

He is also a nationally recognized employee training expert, and was one of the first people to receive the Certified Professional in Learning and Performance certification from the Association for Talent Development. In 2015, Jeff was awarded the CPLP Contributor Award by ATD for his numerous contributions to the program. He is a past president of ATD's San Diego chapter, where he was a recipient of the WillaMae M. Heitman Award for distinguished service.

Jeff lives in California and serves clients throughout the United States.

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Servicio de atención al cliente por teléfono - Servicio de atención al cliente por teléfono

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Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential. He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service.

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Course details

Consigue mejorar tu concentración, optimizar tu productividad y sentir bienestar tanto en tu lugar de trabajo como en tu casa. Aprende movimientos simples y ejercicios de respiración consciente, o mindfulness, que te ayudarán a cultivar confort y tranquilidad integral y a liberar el estrés que acumulas durante el día. Estas pautas, que provienen de disciplinas como el Tai Chi y Chi Kung, empleando apenas diez minutos de tu tiempo, lograrán que te sientas bien, trabajes mejor y te relaciones de forma más efectiva con el mundo que te rodea.

Instructor

Juan Carlos Silva

Dibujante Profesional l Instructor de Meditación l Instructor en Linkedin Learning l Podcaster & Blogger

Estudió Comunicación Gráfica en la Escuela Nacional de Artes Plásticas de la UNAM en México, lleva 17 años dedicándose a la ilustración y el diseño en diversas empresas y para diversos clientes y con el tiempo ha desarrollado una enorme pasión por plasmar su arte en la piel, en lienzos con esténcil y en historias usando muñequitos y secuencias para contarlas.
Actualmente trabaja en la Ciudad de México como artista digital para el equipo web de Commonwealth, una división de la agencia multinacional McCANN Erickson, tatúa en el estudio Tinta y Corazón, ilustra lo que le viene a la cabeza, hace esténcil sobre lienzo y está trabajando en la historia e ilustraciones de un libro para niños.
Ama compartir su experiencia y herramientas como creador visual y piensa que el camino para perfeccionar el conocimiento es compartiéndolo.

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Skills covered in this course

Viewers of this course

7,870 people watched this course

What they do

Profesor de escuela, Profesor universitario, Comercial médico, Desarrollador de software, and Consultor de tecnología de la información

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Bienestar, coordinación y flexibilidad en casa y en el trabajo - La importancia de cultivar bienestar en tu lugar de trabajo

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Consigue mejorar tu concentración, optimizar tu productividad y sentir bienestar tanto en tu lugar de trabajo como en tu casa. Aprende movimientos simples y ejercicios de respiración consciente, o mindfulness, que te ayudarán a cultivar confort y tranquilidad integral y a liberar el estrés que acumulas durante el día.