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POST CONSULATION PROPER GUIDELINES ON COMMUNICATION

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POST CONSULATION PROPER GUIDELINES ON COMMUNICATION

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1. Inform the client regarding the follow-up schedule ahead of time .

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POST CONSULATION PROPER GUIDELINES ON IMAGE CREATION 

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POST CONSULATION PROPER GUIDELINES ON IMAGE CREATION 

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1. Pictures should kept confidential and  solely serve it purpose.

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6. a. Nakalimutan ng client ang susunod na session schedule na binanggit ng service provider.
b. Possible na matatapos ang teleconsultation na walang nag-aassist sa client dahil may nirespondehan.

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POST CONSULATION PROPER GUIDELINES ON DATA HANDLING

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POST CONSULATION PROPER GUIDELINES ON DATA HANDLING

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1. All records should be properly stored and secured.

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POST CONSULATION PROPER GUIDELINES ON CODE OF CONDUCT 

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POST CONSULATION PROPER GUIDELINES ON CODE OF CONDUCT 

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1. Avoid negative expressions/ comments.
2. Assure the client in the confidentiality of the consultation.
3. End the session professionally.
4. There should be assigned consistent personnel at TeleCPU.
5. Coordinating personnel should not be the same with on duty responder

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5. a. Inuusisa kung ano napag-usapan sa consultation

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4. a. Pwede mai-share (wrong send) ang photo dahil sa personal gadget ang gamit.
b. Can be tampered by others for scamming or other ill use.

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CONSULATION PROPER GUIDELINES ON COMMUNICATION 

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CONSULATION PROPER GUIDELINES ON COMMUNICATION 

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1. Address properly the child client with his/ her name or nickname
2. Use of common and gender fair language that can easily understand by the child.

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3. a. Di nakakapagsend ng feedback dahil nawalan ng internet.
b. Di nakapagsend ng feedbacko online dahil mas sanay sa hard copy.

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1. Documentation during consultation shall be ensure the child's privacy
2. No video or audio recordings during the consultation.
3.

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CONSULTATION PROPER GUIDELINES ON DATA HANDLING 

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CONSULTATION PROPER GUIDELINES ON DATA HANDLING 

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1. CONSENT ON DATA PRIVACY ACT

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2. a.  "Ay salamat! tapos na, makakauwi na din tayo" with sarcasm.

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1. a. "Ay salamat! tapos na, makakauwi na din tayo" with sarcasm
b. Nag- uusisa ang teleCPU staff ng napag-usapan from teleconsultation.

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CONSULATION PROPER GUIDELINES ON CODE OF CONDUCT 

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CONSULATION PROPER GUIDELINES ON CODE OF CONDUCT 

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1. Use of Child friendly approach
2. All personnel should know how to establish rapport
3. Maintain client worker relationship
4. Proper dress code to both client and personnel
5. There should be assigned consistent personnel at TeleCPU.
6. Coordinating personnel should not be the same with on duty responder

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PRE CONSULT GUIDELINES FOR PHYSICAL AND TECH

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PRE CONSULT GUIDELINES FOR PHYSICAL AND TECH

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1. All TeleCPUs have separates rooms that is well ventilated
2. All TeleCPUs have a ready hygiene kits and other materials such as water, snacks, tissue and even toys for children.
3. All TeleCPUs have a working, in good condition and stable internet and computers complete with headsets, microphones and camera.

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PRE CONSULT GUIDELINES FOR COMMUNICATION 

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PRE CONSULT GUIDELINES FOR COMMUNICATION 

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1. If clients have no means of communication, TeleCPU Barangay shall conduct home visitation to inform the client and family regarding the schedule.
2. As need arises, provision of load to the client can be extended.

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5. a. The service provider use technical terminologies during teleconsultation

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PRE CONSULT GUIDELINES FOR IMAGE GUIDELINES 

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PRE CONSULT GUIDELINES FOR IMAGE GUIDELINES 

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1. All procedures such as taking images  have written consent from child and guardian.
2. Standardized format of consent

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4. a. Hindi paghingi ng consent in taking photo of the client.
b. No specific gadget solely intended for the TeleCPU documentation purposes.

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 PRE CONSULT GUIDELINES FOR DATA HANDLING 

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 PRE CONSULT GUIDELINES FOR DATA HANDLING 

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1. Maintain standardized forms and procedures
2. Accessibility of files/ documents are only for authorized personnel.
3. Maintain confidentiality of all cases
4. Release of information and other data should be coordinated and requested through formal letters.

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3. a. Labas - pasok na staff sa loob ng TeleCPU room/ No privacy.
b. Marami ang may access ng record / data ng client. (No confidentiality at pagpapalit-palit ng staff on duty)

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PRE CONSULT GUIDELINES FOR CODE OF CONDUCT 

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PRE CONSULT GUIDELINES FOR CODE OF CONDUCT 

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1. All personnel should prepare a well maintained working condition/ environment
2. Maintain a professional attitude
3. There should be assigned consistent personnel at TeleCPU.
4. Coordinating personnel should not be the same with on duty responder

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6. a. Fluctuating internet connection
b. No privacy and the area is not conducive for the teleconsultation.

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2. a. Confusing / Unsafe touches to client
b. Judgmental behavior
c. Gusto nila na maraming sumama sa loob ng  TeleCPU room.
d. Uncooperative/ nagmamadali ang guardian na matapos ang teleconsultation.
e. Di nakakasunod ang guardian sa schedule of teleconsultation

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1. a. Intimidating and not child-friendly approach of
b. Tone of voice
c. Nagmamadali,  at walang focus  sa pag-assist ng child-client.
d. Judgmental behavior
e. Unwelcoming
f. Unsafe touches to client
g. May biglaang responde ng staff sa ibang client habang ina-assist ang kasalukuyang client.

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6. a. No enclosure.
b. No specific assigned personnel to a client.
c. No proper knowledge of setting-up the gadget or devices used in teleconsultation.

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5. a. Kapag ang number na ibinigay ay sa bata ngunit hindi nasabi o sinabi ng bata sa guardian / magulang.
b. Pamamaraan ng pagbibigay ng impormasyon. (Hindi makabata, intimidating, tone of voice and manner of speaking)
c. Walang hard copy ng consent form.

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4. Nakakalimutan humingi ng consent to take a photo of the child-client.

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3. a. Di nakunan ng data / kulang ang impormasyon na nakuha sa child-client.
b. Nalilimutan ang pagkuha ng consent.
c. Kung saan-saan sinusulat ang information ng client tulad ng scratch paper/ general blotter.
d. Kapag ang logbook para sa TeleCPU ay hawak lang ng isang tao at di na-endorse habang nakapadlock sa drawer.

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2.  a. Mausisang kawani ng ibang tanggapan na maaring pagtanungan ng child-client.
b. Judgmental attitude of the other people (e.g. tambay)

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1. a. Pre-judgment of the staff to the child-client
b. No sense of commitment to regularly check coordination email hence, end up unprepared.
c. Not considering the available schedule of the client for teleconsultation.

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How should we ensure that the physical and tech setup are safe for children?

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What should be the safety guidelines in terms of communicating remotely to children at this phase of the TeleCPU process?

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What should be the guidelines in terms of taking images of children at this phase of the TeleCPU process?

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How should we hande data (infromation) we collect from children, whether we record them digitally, or offline for this specific phase of the TeleCPU process

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What should be the safety guidelines in terms of communicating remotely to children at this phase of the TeleCPU process?

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What should be the guidelines in terms of taking images of children at this phase of the TeleCPU process?

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How should we hande data (infromation) we collect from children, whether we record them digitally, or offline for this specific phase of the TeleCPU process

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Based on the Risk Analysis Results, craft a general code of conduct for TeleCPU staff which covers behaviors in relation to TeleCPU staff to children via;
1. The way we communicate with children both verbally and non-verbally
2. The way we touch children
3. Other risky situations with children

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Based on the Risk Analysis Results, craft a general code of conduct for TeleCPU staff which covers behaviors in relation to TeleCPU staff to children via;
1. The way we communicate with children both verbally and non-verbally
2. The way we touch children
3. Other risky situations with children

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How should we hande data (infromation) we collect from children, whether we record them digitally, or offline for this specific phase of the TeleCPU process

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What are the general risks to the children we work with at this phase of the TeleCPU process in terms of the following;
1.  Behaviors of TeleCPU Staff to children-clients
2. Behaviors of other people aside from the TeleCPU staff to children-clients
3. The way data of children are handled (both digitally and offline)
4. How we create and utilize images of children
5. How TeleCPU staff communicates with children remotely (eg social media, calls, sms, etc)
6. Other Risks you might identify like the actual physical or technology setup of the TeleCPU

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What are the general risks to the children we work with at this phase of the TeleCPU process in terms of the following;
1.  Behaviors of TeleCPU Staff to children-clients
2. Behaviors of other people aside from the TeleCPU staff to children-clients
3. The way data of children are handled (both digitally and offline)
4. How we create and utilize images of children
5. How TeleCPU staff communicates with children remotely (eg social media, calls, sms, etc)
6. Other Risks you might identify like the actual physical or technology setup of the TeleCPU

# data[].attributes.body
What are the general risks to the children we work with at this phase of the TeleCPU process in terms of the following;
1.  Behaviors of TeleCPU Staff to children-clients
2. Behaviors of other people aside from the TeleCPU staff to children-clients
3. The way data of children are handled (both digitally and offline)
4. How we create and utilize images of children
5. How TeleCPU staff communicates with children remotely (eg social media, calls, sms, etc)
6. Other Risks you might identify like the actual physical or technology setup of the TeleCPU

# data[].attributes.body
Based on the Risk Analysis Results, craft a general code of conduct for TeleCPU staff which covers behaviors in relation to TeleCPU staff to children via;
1. The way we communicate with children both verbally and non-verbally
2. The way we touch children
3. Other risky situations with children

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What should be the guidelines in terms of taking images of children at this phase of the TeleCPU process?

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What should be the safety guidelines in terms of communicating remotely to children at this phase of the TeleCPU process?