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1. Will you guys collab with GRAB or other delivery services?
2. Who is your biggest competitor?

Answer:
1. For now, we are not thinking of collaborating with GRAB. This is because, since we are a company that has just started a service and business, we want to promote our own business without collaborating with other companies so that the public can get to know our own business.

2. As you already know, our business offers services and products similar to the concept of Grab and Foodpanda. So as of now, maybe those two businesses are our biggest competitors since we are new in this business. But we will try to introduce our business and create a difference from the two biggest businesses so that we have our own branding.

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1. Who are your target customers ?
All consumers from young to old generations

2. What is your business vision and mission ?
A: Vision : to establish ourselves as Malaysia's leading Groceries Delivery Service,where customer's can shop with amazing savings,easy,receive great deals and the same time, educate Malaysian to keep save the world and environment by using our E-Green groceries bag

Mission :
1) to provide an easy grocery shopping experience with a high-quality service
2)to fulfil the needs of society
3)to provide maximum satisfaction to our customers
4)to empower and provide job opportunities for the lower-income groups

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How you guys manage between the budjet of the product and profit??

A:
use the low total cost of production

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Do you use grocery shopper?

Yes. We use grocery shopper. It makes it easy to buy the groceries if we are busy with our work in the office. At the same time, if we as a mother or wife leave our family at home for going to outstation for a few days, it makes it easier for us without worrying about that.

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1. How do you plan on making your product stand out against competitors such as the grocery aspect of Foodpanda delivery and Grab?

Answer:
First, we using social media as a main medium for our customers to contact us or vise versa not like big company just used social media only for ads. In 2017, only 73% of Malaysian used social media but last year 91.7% of Malaysian used social media. This shows how easy we can spread information, promotion and news about our service. Second, our target customer not as big as Grab and Foodpanda, for now we doing in small scale. This make it easier for us to provide the best service to client.

2. Is it difficult to ensure you are receiving the best quality groceries to put out for your target audience? How do you overcome this issue?

Answer:
Firstly, we will buy the groceries item from the best groceries shop that sold groceries at reasonable price. Second, we will make sure our worker who in charge to buy the groceries have knowledge related to grocery. If they dont have the knowledge, we will provide the knowledge by provide a guidebook or doing some class related to grocery. Lastly, the groceries usually become bad condition while they delivering it. That is why we sell the best high quality groceries bag, which can make sure the groceries item reach the destination in very good condition.

Data: https://www.statista.com/statistics/883712/malaysia-social-media-penetration/#:~:text=Social%20media%20users%20as%20a%20percentage%20of%20the%20total%20population%20Malaysia%202022&text=As%20of%20January%202022%2C%20about,were%20active%20social%20media%20users.

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As of January 2022, about 91.7 percent of the Malaysian population were active social media users. This was an increase by nearly 30 percent compared to 2016, in which the social media users amounted to approximately 62 percent of the total population in Malaysia. Among all social media platforms available there, Facebook was the leading social media platform.
Facebook's popularity in Malaysia
The most popular social media platforms among users in Malaysia in 2020 were Facebook, Instagram, Facebook Messenger, and LinkedIn. Since its launch in 2004, Facebook has become the most widely used social media platform among social media users in Malaysia. It was projected that Facebook's penetration rate in Malaysia would reach up to 70 to 71 percent in the coming years. In addition, considering the continual growth of interest in Facebook among social media users, it is estimated that the number of Facebook users in Malaysia would be at approximately 24 million in 2023.
Social media addiction
Social media addiction is a behavioral addiction relating to individual's attachment to social media. The symptoms of this type of addiction includes mood swings caused by what the individual is experiencing on social media. Regardless of the platform used, most Malaysians felt that social media contributed to the state of their happiness and thought that it was difficult for them to quit using social media.

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Malaysia: social media penetration 2022 | Statista

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As of January 2022, about 91.7 percent of the Malaysian population were active social media users. This was an increase by nearly 30 percent compared to 2016, in which the social media users amounted to approximately 62 percent of the total population in Malaysia.

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1. where are the area covered for this service?

We cover the Kuala Lumpur area for  right now. But for the next long-term planning, we will provide this service for each country in Malaysia to develop our business forward.

2.Can this service deliver other things besides groceries?

Of course. We also provide other products too. You can choose anything even if it is besides the groceries.

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Are you sure your idea have support from the community ?

Answer:
Yes sure. Although it can be unfamiliar and worrisome, once people get the hang of it, online grocery shopping will be second nature to the community. Besides, there are numerous benefits that help to manage their hectic lives. Shopping online gives all community the freedom to shop according to your schedule. Browse, place order and choose the delivery time of your own choice. They even can have some peace of mind knowing that you’ll get your home necessities without having to rush from work or leave the house. Additionally, Choosing home delivery for your groceries helps all community to reduce petrol usage for the trip to and back from the shop. While the savings may seem insignificant at first, the amount saved will definitely add up over a few months.

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1. How do you include wet-food together with the other. Is there a plastic-free alternative packaging for that?

Answer:
Yes we do provide plastic free packaging such as Glass containers, Stainless steel box and Bamboo box or container to put the wet food in order to make sure the food will keep fresh and in a good condition. This also can prevent the food from spilled off or overflow when it deliver by any kind of vehicle.

2. How can you persuade customers away from GrabFood Mart delivery while ensuring your business is profitable?

Answer:
One of the way to increase our sales performance on Grabfood is by participating in marketing campaigns. This helps to increase the number of customer who see, know of, and have tried ordering from us. If they are interested, they can register their interest with us and we will get in touch about future campaign mechanics.

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Is the bag durable enough for long lasting purpose??

All items have their limited time to use. So, the E-Green Groceries that we provide also for a limited time but, it can use for a long-term time.

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1. Who will you compete with?
2. What problem are you solving?

Answer:
1. There are several competitors that can be listed, among them are;

Grab [Grocer & Mart].

Shopee Supermarket.

GOGOPASAR.

2. The way we solve this problem is by maintaining and constantly improving the quality of our goods and services. In addition, we also make interesting announcements and publicity and are able to attract more people to use our services. Next, we will also make promotions and discounts to customers from time to time.

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1. How do you compete with malls that also provide grocery bag ?

That is why we are using services which is groceries delivery. We can promote our groceries bag while doing this service and surely we can compete with malls because they have to go there for get this product and not for ours.

2. To what extend you can grow this business ?

We will definitely try our best to make our business grow by using every platform for promoting and trying to reach a level where we can get our own branch in this country.

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What make you product special than others product ?

Obviously because of our main service which is groceries delivery. It is rarely to see these days to get service like this. And if you ask about our groceries bag, we have a very good quality and you can get it with an affordable price.

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1. How do you ensure the quality and freshness of the products you deliver?

2. How do you handle returns or complaints about products?

Answer:
1. The freshness and quality of the goods chosen are the pillars of the E-Green Groceries experience. Each order is processed in real-time, and your shopper will choose and deliver your things just as if you had gone to the store yourself. When managing an order, each personal shopper is directly working for the consumer at that time. This assures the greatest degree of responsibility for the quality of each order and puts the customer first.

2. The way E-Green Groceries handle returns or complaints about products is, customers can directly contact us either through Instagram, Facebook, Whatsapp, or Telegram applications. Customers need to include pictures of damaged or unusable items as evidence to avoid any fraud. Our party will give two options to the customer, either a refund or delivery of new goods. E- Green Groceries will try its best to prevent this from happening and will always give the best to our dear customers.

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How do you ensure that your food is sourced safely so that you can reach a certain supply?

Ans: We provide a firm and durable big container bag for every of our grocery sender to restore the groceries inside that bag during delivery. The bag storage is huge enough and there's lot of grids so that things won't move around. For fresh groceries, we provide ice bags and ice containers to ensure the food will still keep in fresh condition.

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Your product has more competitors. What is your strategies to ensure positive business growth among other competitors?

Answer:
We will try to introduce our business through advertisement and social media. We also will create a difference from the two biggest businesses so that we have our own branding. Other than that, the main difference between our business and other competitors is that we practice the concept of environmental protection by offering our main product which is reusable wet goods bags and avoid waste.

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1. How do you ensure timely and efficient delivery to customers?

Ans: First of all, schedule timetable for all grocery sender will be set for them to follow to determine working time and rest time. This timetable can ensure the grocery sender to work on time and send the groceries to our customers without any delay. Secondly, we create apps to enable our customers for tracking the movement of every grocery senders. Customers could complain or ask question via our hotline number either calling or texting during working hours.

2.How do you handle payment and security for online transactions?

Ans: In this era globalization, it is common phenomenon that most of the people have their mobile phone along with them. There's variety kind of apps that can able online transfer such TNG, Grabpay, Bosst and other kinds of apps. Other than that, online banking is one of the way for payment via their own bank apps likely Maybank, Public Bank, OCBC bank and etc. For security system, we will request the purchaser to set their very own password to verify themselves during the transaction process. If our customers are not trusting our security system, we open for cash purchasing also.