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Digital Journey: The first time I learned to use an internet connection was when I started my university life. It was not an easy time, yet it was interesting to learn how to connect the world. With wifi connection, I can explore the universe in one click.

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Lintar Rizky Dhani Hakim_20210810060 (Lintar)

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Lintar Rizky Dhani Hakim_20210810060 (Lintar)

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Digital Journey: When I was around the age of 6 years old, my father introduced me to computer at an early age and it was a really fun experience for me. My father was working with an IT company back then so that's why he introduced it to me passionately and because of that it helps me a lot on this digital age, learning this was an absolute blast! When I was around that age, this gives me the joy of something at that time can't really be explained. The introduction of games that are available on the computer is also makes my childhood so fun a sometimes I want to play with my friends but they can't do it for some reason, with this for the moment I could enjoy my own time while using a computer.

The picture that is attached here is a google picture that is a similar computer that I had previously used and it still reminiscence with me until now.

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Digital Journey: The gadget above is my first gadget.
The first time I had my own gadget, when I was in the first grade of high school, I was one of the people who was late in having my own gadget, because most of my friends already had their gadgets from junior high school and some even from elementary school. because I needed it for the course I was taking outside the hut, so my mom bought it for me.

When I had my own gedget, I was very excited to use it. with the gedget I could do what I wanted, coincidentally during my course my gedget was very useful because sometimes we had the task of making a video, and it really helped me during my course.

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The laptop was the first electronics I used and knew

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Digital Journey: I knew digital electronics, when I was 3rd grade SD at the age of 9 years. At that time my father bought a laptop and introduced me to the functions and usefulness of the laptop. Because to help me in learning and easy to find something there. With a laptop I can search for learning resources like you tube and bank issues to train my skills, until I'm interested in learning electronic devices.

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Digital Journey : When I was 8 years old, my friends introduced one of the most interesting technologies in my neighborhood, Play Station 2, it was a very interesting console game and there were many exciting games that we could play. Since then, when I finished school, I went straight to the Play Station rental to continue the game that I had not finished. That was the most fun thing at that time.

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Rahmadhani Balqis Raudah Gandhi _20210810036 (Balqis)

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Rahmadhani Balqis Raudah Gandhi _20210810036 (Balqis)

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Digital Journey: The first time I know this digital technology is when I entered college, because at that time the Covid-19 pandemic is on the rise, so almost all of the classes are conducted online.
The concept is almost the same as Zoom, but in my opinion there is a significant difference because Microsoft Teams provides more facilities such as, can create groups per class, lecturers can also insert material, give assignments and assessments, most importantly can conduct face-to-face online meetings, besides that when there is something important such as an assignment deadline or there is a new assignment, it will be reminded via email notification.
Until now, lectures still often use Microsoft Teams as a learning media.

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The first time I found out about technology was when I was able to use an ATM for the first time when I was 8 or 9 years old. My father made me an account when I was little and taught me about digital money which has been very helpful until now. and at the same time I also introduced computers in basic terms so that I could study abroad later.

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Digital Journey: The first time I learned to use a mobile phone was when I was in Junior High School, I was taught by my sister how to use a mobile phone. I was very happy because I thought that being able to use a mobile phone could make calls, send messages, and provide access to various communication and entertainment services. Mobile phones are also becoming a multifunctional digital technology that affects the way we communicate, work, learn, and socialize.

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Digital Journey: When I was in 4th grade, my mother bought me a notebook. That was the first time I had a notebook and it was an impressive experience for me. My mother taught me how to use a notebook. To be able to access the internet, my mother taught me how to use a modem, because at that time it was still rare for people to use WiFi at home. Learning Microsoft Word for the first time use this notebook and from this notebook i can find information about many things.

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Digital Journey: As someone who loves reading books, kindle is a very useful tool and certainly practical to carry anywhere. The first time I knew kindle when I was in high school, I really liked reading books, I always brought one book wherever I went to read instead of playing my phone but sometimes I also feel a little difficult when carrying thick and heavy books. Then I saw a video on youtube about kindle. Kindle is an electronic reading device made for one purpose only for online e-book / book reading activities, that's what distinguishes it from tablets. Kindle is not a tablet, but only an e-reader device. Kindle display uses LEDs that are different from tablets, special Kindle E-readers are only used e-ink technology so the color only black and white looks just like a regular book, it's safe for the eyes so they don't get sore or tired from looking at it for too long. and we can read practically anytime and anywhere.

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Samsung, the first teacher for me, that teach me about internet

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Digital Journey: My first journey when I know an Internet, is when I on 5th grade. My sister gave me that phone as a gift on my birthday, iam not really good user at first time, that because I never use any mobile smartphone at all. I keep ask my sister and my friend, how to use this smartphone, how to acces the internet, how to search something. The first app that connect to internet is Whatsapp and BBM (BlackBerry Messenger) yeaa, you know (pin bb dong). BBM was very trending at that time, everyone exchange their pin BB. BBM can share everything you do, even if you listening a music, you can share with your friend in BBM what a music that you listened. But as long as time go, BBM are not longer hype again, more and more new app are emerging, but at that time, I learn a lot of thing, a lot of experience, how to use, not only how to use, but use with wisely, use for something usefull, so that i can got the positive impact when I use the internet. With the internet, I can stand up like this right now.

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Digital Journey: When I was still in kindergarten, my cousin brought the first Playstation ever. I remember the game we always played was CTR (Crash Team Racing) during the whole holiday season. I was quite amazed because I could play games on the TV which I thought that was the biggest screen at that time.

Until I finally can have a PlayStation 4, CTR (Crash Team Racing) also has finally been released again in 2019. Last year, when we all already grow up and can gather again with big family who are far away, we reminisce about the old game and having a fun nostalgia of the past.

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Digital Journey :
When I was in 7th grade, it was the first year I was allowed to have my own cell phone. At that time, the cell phone was a used cell phone from my father, even though it was used but still happy. that's what makes me very interested in cell phones until now. by having my own cell phone, there are more and more things that can be searched and that way I must always be wise in using cell phones.

the cell phone above is my first cell phone, quite small and a little behind the cell phones of my friends at that time, but very memorable for me.

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This cell phone was my happiness when I was a kid

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Digital Journey: This was my brother's first cell phone, my father bought it for my brother's 8th birthday. At that time I was very jealous because I saw my brother playing games, texting with friends and taking pictures of things. But because he was a good brother, he let me borrow this phone for an hour every day. My brother taught me how to use the browser, send texts and calls, and play games on the phone. At that time I felt really happy and amazed by the technology I was learning.

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VR is my way of seeing the world by staying in place.

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Digital Journey : I got to know this technology when I was in the 4th semester of college. When I participated in one of the competitions (KIK), I learned about one of the technologies that allows users to interact with a computer-simulated environment. The technology is virtual reality (VR). I became curious about this technology when a reviewer gave me advice to combine my team's ideas with virtual reality.

When the time came that my team had to present our idea, we were allowed to use virtual reality in the microteaching room. That was the first time I used virtual reality.

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Facebook is the first digital technology in the form of social media that I use.

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Digital Journey: This social media was my first digital technology that I used. I started getting to know this social media when I was in junior high school, because at that time so many people were using this social media so it made me interested in using it. The first time I used this social media, I feel this is an extraordinary thing because with this I can find friends from various regions. I can easily find out what is happening out there through this social media. Facebook is one of the largest digital technologies in the form of social media that is still used today.

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Digital Journey : When I was 9 years old, my father bought me a new cell phone and I often explored the handphone . from the cell phone I was introduced to google, yahoo and others. Sometimes I started looking for information about things I liked, such as interesting comics, my favorite songs and others. I was greatly helped by the existence of cellphones at the time, when I forgot to bring a library book for an assignment I was doing, I could look up the book's information through my handphone. I was very happy when I realized that I didn't have to leave the house to get the information I needed.

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Digital Journey: The first time I started to use a mobile phone to communicate with others was when I started the first year in my junior high school life. It was a little difficult at the beginning, but after few day it was easy to use it it. With Nokia mobile phone , I can reach to my friends by calling.

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Digital Journey: When I was in 6th grade, my parents gave me a smartphone as my birthday present. Before that I also had my own phone, but it was still a feature phone not a smartphone. and also when I was in 3rd grade I also had a tab that worked the same way as a smartphone, so I was used to it. My father introduced me to how to use it, I know everything from him because he used to work with phones and computers. With smartphones, I not only know about playing games but also how to access the internet, search for various information from Google or YouTube, interact with my family and friends with social media such as Instagram, Line, WhatsApp, Blackberry Messenger, and many other things that I can do with smartphone.

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The first video game I ever played, Petualangan DivineKids by the Indonesian developer David Setiabudi. It was inspired by a classic game, Earthbound

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Digital Journey: I was first introduced to a gadget when I was still a freshman in elementary school, when my father showed me a lot of mini games on his PC. He also taught me how to make an email to make me a social media called Friendster and Facebook. It made me addicted to using the PC until my parents decided to limit me to using it for 2 hours per day. Since I was promoted to the fourth grade, my mother has told me to retype materials from my English course book with Microsoft Word every Sunday in order to get permission to play games. I also got my first computer class in that grade, where I was taught how to use Microsoft Word, Microsoft Excel, Corel Draw, and Blogspot.

After I was promoted to the sixth grade, my father bought me a PS3 as a present for my circumcision. He bought me a smartphone as well, so I could use BlackBerry Messenger (BBM) like my other friends did. I was able to download my first mp3 song with it as well. Then, I start to make more social media accounts, such as Instagram and Twitter.

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Cellphone, which introduced me to the world

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Digital Journey: Samsung, this is my first cellphone, I got it when I entered junior high school. At that time I was not proficient in using it and it was my brother who always taught me. The first thing I downloaded on that phone was BlackBerry Messenger because all my friends at the time had that application. In addition, the cellphone also has a lot of memories because all the photos when I was in junior high school until I changed the new cellphone, everything is there. Wattpad also became one of my favorite apps on that phone because I would read many stories until late at night. Until now, I still keep the phone and it will always be my digital object full of memories.

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When I was 7 years old, I had a friend who had her computer at home. She taught me how to operate a computer. Until that year, my parents bought me the same computer as my friend's. I am very happy. I like drawing, typing and playing games on the computer. At that time there was no internet using wifi, so I used a modem that was given a card containing internet quota. This computer really helps me in doing my elementary school assignments. In the past, I was often asked to make clippings, look for sources of information on the internet and had to print pictures or other writing. That is why this computer really helps me in my school.

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Digital Journey: Pinterest is an app for finding outfit recommendations, images, and more. I've known this app since I was a student in high school. My friend recommended this app to find backgrounds, outfit recommendations, which can help our daily lives.

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A customer journey is the aggregate of experiences that a customer has when interacting with your organization. Rather than looking at each touchpoint separately -- like their experience in your store, their experience on your website, or their experiencing chatting with a customer support agent, a customer journey details the end-to-end experience from the customer’s perspective.

So what is digital journey..? A digital journey is focused exclusively on the Digital channels available and used by your customer during their buying journey. These include your company’s website, social media channels, mobile apps, SMS messaging tools, and live chat.

Designing a digital journey

To design a digital journey that will delight your customers and keep them coming back for more, put yourself in their shoes. Define and understand each category of customer that interacts with your company. What are they trying to accomplish by purchasing from your organization? With a deep understanding of your buyers, now consider what content and offers appeal most to the customer. When, where and how should you deliver this information to them?

Additionally, you’ll want to design a digital journey that encompasses all stages of the buying cycle. Typically, these stages are awareness or browsing, filling an online shopping cart, and making a purchase. It’s also important to consider the buyer’s post-purchase needs and wants, whether that involves interacting with customer support or encouraging them to make another purchase from your company.

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I found out that the first digital electronics were gadget. My dad bought me a gadget when I was in junior high school, when I was around 13 years old. My dad introduced me to my mobile phone first o make it easier to communicate and taught me to look for information or a school project on the internet. My dad also taught me to take a selfie on the phone. I'm so happy that moile phones really help us find a lot of information and make long-distance communication so easy and fast.