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Straightforward and easy

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within Singapore, the check-ins are pretty fast.

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Aisle seat preferred, legroom would be nice, no concern on proximity to toilet

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Mostly through official airline websites

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Very satisfied, does not take up a lot of time

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Singapore Airlines has good food

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Purchasing tickets directly from the airline

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Purchasing tickets directly from the airline

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No hidden costs and restrictions

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Very rarely happens

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Kids used to be given goodie bags last time

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Seats have gotten more comfortable over the years even in economy

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Online booking is fast and easy most of the time but harder to tell when tickets will be cheaper

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Movie list is decent and enough to entertain for most of the flight duration

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The check-in process and security measures are tedious

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Meal variety can be improved but current choices aren't that bad

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Only as a means of travel, no expectations on luxurious experience

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In-flight entertainment is good

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Flight tickets of today costs more than it was pre-COVID

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Progressive and convenient

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Wifi availability is very fast and helps me keep up with work while I'm on a long flight

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Long flights are often tiring because of the inability to move around

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Given the fact that most planes already have in-flight wifi, an ap that allows me to do immigration forms on my phone where I can zoom in and type or even auto-fill certain areas like name and IC number would be very very useful

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NO booming features, but decent enough

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Planning a trip must use many apps, so it's troublesome

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It would take some time to choose what I want to watch. With the rise of online streaming services such as Netflix

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Looking through third parties, they find it less assuring

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Immigration forms take too long and are sometimes really small and hard to read

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Cabin is either too hot or too cold which affects sleep

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Sometimes when my parents try and plan a trip its harder to plan because of the amount of people and trying to get everyone to sit together or at least near each other

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Window seats in economy make it harder for the air stewards and stewardesses to do their job

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I would love an app where I can book flights, hotels, insurance and view maps/create a to g list all in one. Perhaps a price history for flight dates too? Since flight prices fluctuate

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Meal options - its sufficient

Wifi - never try before.

I know SQ has Wifi now on all flights as long as I'm a Kris flyer member. I would love to try it out.

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Economy is sufficient for the price. As long as the seat can allow me to sleep comfortably during the flight.

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Wish I had the option to use my own headphones for in-flight entertainment

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Leg-room is good everywhere except certain economy seats and on domestic flights