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This let's me know that I am not in this life alone!

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I have a lot of friends and family that are in recovery, both for substance use and mental health challenges.

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Therapist and Utilization Manager

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program manager because I work with markets who engage with individuals who are experience a mental health crisis

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program manager because I work with markets who engage with individuals who are experience a mental health crisis

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There are not enough providers in the area

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I want to be the change in my community. Community is needed, as we are not alone.

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I want to be the change in my community. Community is needed, as we are not alone.

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As a psychiatric nurse, it reminds me to pace conversations with people in MH crisis

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It provides tools and skills that I can use to engage people in my community who appear to be struggling.

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Peer Specialist because it provides information that is helpful when approaching strangers, which can be awkward.

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WE are a university city but with deep roots involving many cultures. We live and breathe community and this reinforces that idea.

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I have a child that is dealing with MH challenges and some friends.

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we all might need a person at some point.

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Quality Audit Analyst because I audit a lot of facilities that provide services both inpatient and outpatient and part of my role is ensuring that our members are receiving the care they need and deserve.

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Behavioral Health Case Manager

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Person and therapist because of the many roles or hats I wear. The self-care info is so important b/c of all that I do. I want to make sure that self is good first to ensure that I'm able to pour into others!

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I have a direct family member who has been dealing with mental health challenges for a long time. 

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I have a direct family member who has been dealing with mental health challenges for a long time. 

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Quality Mgmt Specialist because i read medical records and my purpose is to make sure our members receive the best care in their times of crisis

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Therapist and Behavioral Health case manager because it helps people who need that non judgmental listening ear

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Therapist and Behavioral Health case manager because it helps people who need that non judgmental listening ear

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Psychologist because I usually see people after they've come for help but this helps me think about how they come for help

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Social Worker because we encounter this every day!

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I work with people in a severely mentally ill program that struggle with substance use disorder and the connection I have every day is illustrated through the beginnings of this program.

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case manager connecting to members thru the phone

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Provides additional information that I can use with the various populations I have the opportunity to engage with.

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I have been working in the market for 33 years and wish to further my education now that my kids are grown.

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 we can each take an active role in creating "safe spaces" for persons in our network. As an LMHP, I understand my role as a Change Agent. The "all hands-on deck" approach gives everyone involved opportunity offer support when needed.

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 we can each take an active role in creating "safe spaces" for persons in our network. As an LMHP, I understand my role as a Change Agent. The "all hands-on deck" approach gives everyone involved opportunity offer support when needed.

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repeating what was said

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engaging in the conversation

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turning cellphone faced down.

Looking directly at the person.

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facing the person

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Sitting near edge of seat

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Taking notes

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non verbal behavior

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Body language, good eye contact

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eye contact, body language, paraphrasing, nodding, asking clarifying questions

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open body language, slightly facing the person, uncrossed arms and legs

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open body language, slightly facing the person, uncrossed arms and legs

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Eye contact, body language, ignoring distractions in your surroundings 

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Eye contact, body language, ignoring distractions in your surroundings 

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Eye contact and conversing with that person. 

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Eye contact and conversing with that person. 

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listening - eye contact, nods; not listening - avoiding eye contact, emailing/texting while someone is speaking

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listening - eye contact, nods; not listening - avoiding eye contact, emailing/texting while someone is speaking

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Checking your watch or phone

continuous nodding or "uh-hunh" while the person is still sharing

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Appearing bored. Not interested what the person is saying

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body language and responding with questions

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Looking away, fidgeting in chair, playing with phone

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responsive body language

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Remembers details you shared

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asking follow up questions, or asking for clairfication.

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asking follow up questions, or asking for clairfication.

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having to repeat yourself

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poor eye contact, not paying attention, negative body language

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Says “uh-huh” without paying attention

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Interrupts often

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Gives short, unrelated answers