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I notice Dr Graves being disrespectful, uncaring, and disinterested.

Makes me wonder the doctor's reason as to treat a client this way.

I would not be happy with him as a colleague because of his rude and disinterested attitude.

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Impatient

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rude and standoffish to client

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Dr seemed uninterested in Fiji and lacks empathy towards the owner. Dr was worried his phone and other things going on

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The client seems frustrated, unsure, and probably confused because of the lack of information and attention from the doctor.

Makes me wonder how much she knows about these subjects, and it might be her first experience with a veterinarian.

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The client seems frustrated because she is unaware of why she is waiting and feels ignored or dismissed by the doctor. She also seems to become timider and more shut off the more she talks to the doctor.

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Client is very concerned and with the tone that the Dr. is having may be feeling defeated and not cared for.

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1. short, not client friendly, distracted

2. does he have compassion for the client

3. i would not feel good having him as a colleague because he may be efficient but does not have a good bedside manner

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he is showing that he does not care and that he is not interested, this makes me wonder why he is there if he clearly does not care, I would not like to have him as a colleague because each client is important and it is important to have empathy and not shame the clients for lack of vaccinations and remembering knowledge

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Rude, not checking in on client who waited a long time. Not focused on the patient in front of him.

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Colleague perspective, he appears overwhelmed and busy, unable to multitask, distracted, forgotten core values of being a veterinarian. 

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Colleague perspective, he appears overwhelmed and busy, unable to multitask, distracted, forgotten core values of being a veterinarian. 

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Says words like "it didn't matter" "looks in pretty bad shape, it must have been ongoing for a while."

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Says words like "it didn't matter" "looks in pretty bad shape, it must have been ongoing for a while."

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Closed body language, confused, submissive, frustrated, extremely worried

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the doctor did not address the client when entering the room. doctor avoided eye contact. doctor spoke bluntly towards the client. doctor also took phone calls during the consult.

I would not be happy with this doctor being my colleague because he is going to make the client believe that all the other staff acts that way

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Vet is cold, uninterested, distracted. Makes me wonder about the level of care he provides for his patients. I would be embarrassed to work with Dr. Graves

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DR. seems impatient. Sighing a lot. Not paying attention

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Dr is very distracted and not giving O his full attention. Is he missing parts of Figi's story because of his behavior and actions

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Concerned, not prioritized.

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Distracted, having secondary conversations, repeating questions, dismissive, not facing the client, barely looking at the client

What was the situation before coming into the exam room? What other situation is he juggling right now?

I would feel frustrated and concerned having Dr. Graves as a colleague. He did not provide customer service or attempted to bond with the client and establish a connection. If he needed help, he should ask his colleagues

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Lack of eye contact, constant interruptions. Lack of compassion. Cannot correctly name patient.

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Client seemed frustrated with the wait time and the veterinarian's behavior

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Dr. Grave is very dismissive of the owner's concerns and is rude with the way that he is asking questions. Dr. Graves also uses terminology that is vet specific and the general public wouldn't understand. It makes me wonder what Dr. Graves workoad is looking like, if he has had any communication training, and if the doctor is experiencing burnout. If I had Dr. Graves as a colleague I would personally feel tension in the workplace, he seems like the kind of person you need to walk on eggshells around.

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He seems like he doesn't care, burnt out.

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Dr. Graves did not introduce himself, make eye contact or acknowledge the patient or client when he walked in. He also did not give the client his full attention and often walks around and faces away from the owner. I would not like him as a coworker because he is dismissive of the clients worries and that translates often to staff as well.

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The Client seemed worried about Fiji and concerned. She was intently listening to the Dr and becoming increasingly frustrated with the Dr's lack of care

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He seems uninterested in both the patient and client. He seems to think his phone and the emergency appointment are more important than the patient in front of him. I would be embarassed if he was my colleague.

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not giving the client undivided attention during a stressful event made her feel less than

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1. the client makes an effort to communicate even when cut off, client starts to withdraw a bit

2. i wonder how the client is feeling, and if they are having a good relationship with the dr.

3. frustrated/unheard

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Unprofessional

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Short with the client, no eye contact, no tact

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Short with the client, no eye contact, no tact

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Dr. Graves is rushing through appointment and actions. Seems overwhelmed and is acting passive aggressive towards client.

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He was interrupting her, not making eye contact and giving passive aggressive/ sarcastic toned replies

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Owner feels defensive and worried about her pet. Owner is not educated or communicated with effectively. Patient is sitting in diarrhea with no concern of practitioner about this.

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not paying attention or being compassionate.

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worried, how is ct caring for the patient, fearful

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worried, how is ct caring for the patient, fearful

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Not introducing himself, dismissive, needs to cut appointment short 

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Not introducing himself, dismissive, needs to cut appointment short 

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client is increasing worried as she waits for a long period of time and speaks to the doctor, she is rubbing her forehead and bouncing her leg

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Owner looks like she is frustrated and feels stupid.

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Owner looks like she is frustrated and feels stupid.

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Tiffany T - Dr. Graves is not very attentive to what is happening when he enters the room. He answers a phone call in the middle of history collection and prioritizes that over attending to his current patient. Dr. Graves also makes the client feel "stupid" 

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Tiffany T - Dr. Graves is not very attentive to what is happening when he enters the room. He answers a phone call in the middle of history collection and prioritizes that over attending to his current patient. Dr. Graves also makes the client feel "stupid" 

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she seems to be sitting stiffly and sometimes was fidgeting or even cringing when she would start to talk and he would interrupt, this makes me wonder if she is feeling unheard and uncared for, I feel like she's feeling discarded and like the doctor is uncaring about her pet and the issues.

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the veterinarian was dismissive, rude and derogatory towards the client and the patient

Dr. Graves does not seem to be very patient

D is anxious and is frustrated

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Seemed defeated-- possibly felt attacked

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seems overall uninterested in the interaction and is very short, not explaining things well to the client

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distracted and unprofessional

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Client becomes short and shy with answers because the vet is dismissive and demeaning. This makes me wonder if this is similar to another vet interaction and a reason the owner is uneducated about some aspects of care.

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The client seems frustrated and worried about her pet.

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Owner has a misconception about an animal's need for a veterinarian. Owner also seems to be embarassed by their tone of voice. I wonder if the owner will be willing to seek treatment with Dr. Graves despite his behavior. The client may be feeling ashamed and confused.

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Client is very frustrated

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Client seems uncomfortable, and frustrated that she is not being acknowledged by the doctor. Client seems to be feeling sad and like she is being given only half of the info she needs.

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Shes worried and frustrated

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Overwhelmed; the doctor seems to be making the owner feel incompetent

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careless

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embarrassed, upset at repeating

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feels unheard, ignored and not prioritizing her companion

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He is not showing any empathy towards the client

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Closed-off to answering questions as her concern was not really addressed by Dr. Graves. Anxious, stressed. Upset that pet's name was not remembered

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Overall very unprofessional

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He's very dismissive and rude

It makes me wonder if he actually acres about his patient or client

I would be ashamed and embarrassed to have such a colleague

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The client seems frustrated and upset with how the Dr. is dismissing her

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Hurriedly talking, sighing, closed off body posture, talking got softer as she didn't know what the doctor was talking about

Likely had preconceived complaints about the doctor as her frustration had been building from waiting an extensive time in the waiting room with no check-in

Frustrated, annoyed, worried, embarrassed, guilty

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trying to ask questions; feeling dismissed; concerned for their pet

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She likely feels dismissed, not heard. She seems worried about her pet and frustrated with not being prioritized

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As the appointment continued, the client became more withdrawn and upset. She looked like she was being judged and belittled.

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I would personally be very upset to be treated in such a manner.

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Needs to be educated

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The client feels dumb for not knowing about immunizations, and frustrated because the doctor seems to not care

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Dismissed

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The client seems stressed and worried about Fiji. She seems intimidated by the DVM due to his approach throughout the exam and specifically when discussing vaccines she seems disappointed in the care of her pet. Her non-verbal reactions seemed frustrated.

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The client seems frustrated, uncomfortable (closed posture), worried

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The client seems frustrated, uncomfortable (closed posture), worried

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dismissed, feels annoyed and frustrated 

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dismissed, feels annoyed and frustrated 

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embarrassment

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didn't seem to care about the pet or what the owner had to say

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The client is becoming frustrated that she is not being heard.

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Inattentive, dismissive, relying on the owner to bring up relevant information and asking few follow up questions

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The client might sue this clinic and the vet later