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1. Customers place orders: Through channels (GHN's website, mobile apps) or partner platforms (e-commerce sites)

2. Automatic recording system: Order information is automatically stored in GHN's systems, including:

Product details

Delivery address

Payment method

Delivery time

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Confirmation notifications: Update order status to "confirmed" and send order confirmation notifications to the seller via email or SMS.

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Staff will take goods from warehouse to pack and prepare a delivery note to deliver to the shipping department

Shop should classify goods in the warehouse by color, type and size to save time in preparing and picking up goods

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1. Staff coming to pick up goods: The delivery staff comes to the sender's address to pick up the goods.

2. Goods confirmation process:

Check order information

Check the goods

Receive goods and sign for receipt

GHN system update order status to "Picked up" and Send a notice to the buyer

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Classify goods according to transportation route

Deliver goods to the nearest GHN post office/warehouse

Update order status to "shipping"

Order tracking: Customers can track order status via shipping code on website or mobile apps

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1. Deliverer will call the recipient atleast 3 times to confirm the availability of receiver.

2. In case of unavailability, deliverer will leave a message and the deliveration will be held

3. GHN will comply with 1 of 3 requests from the sender, including:

Do not allow receiver to view goods

Show the goods - do not allow to try (max 15 mins)

Test product (max 15 mins)

4. GHN will support the recipient to reschedule the delivery time (max 5 days from the first delivery date)

5. When receiving goods, customers need to sign to the delivery note

6. GHN does not apply scheduled delivery or room delivery services

7. GHN does not support requests that are outside GHN's regulations (Outrange the delivery scope, for example)

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1. Confirm with the customer: Confirm with the customer when the order is successfully delivered

2. Update status: Update the delivery status to be "delivery successful" for thge system, after the goods are delivered

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Step 8: After-sales and customer service

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Step 8: After-sales and customer service

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1. System updates: Order information will be updated for completion and storage

2. Feedback from customers: Businesses encourage customers to give feedback on service quality and delivery experience

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There are many reasons why an order cannot be delivered, such as:

the customer rescheduling the delivery date

Customer no longer need to receive the product

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In case the customer reschedules toe date, the shop owner should contact the customer again to confirm the exact time of receipt and notify the shipping unit

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In case the customers cancels the order completely, the shipping unit will refund the order to the shop as soon as possible