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How businesses provide effective customer service through organisational procedures

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How businesses provide effective customer service through organisational procedures

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Ways in which businesses exceed customer expectations 

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Ways in which businesses exceed customer expectations 

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Ways in which businesses provide consistent and reliable customer service

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Ways in which businesses provide consistent and reliable customer service

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How businesses comply with legislative and regulatory customer service requirements 

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How businesses comply with legislative and regulatory customer service requirements 

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What is the meaning of ￼customer service?

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What is the meaning of ￼customer service?

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The effect of good customer service on the reputation of a business

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The effect of good customer service on the reputation of a business

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Different types of customer service roles

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Different types of customer service roles

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The support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you.

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The different types of customer services in JD

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The different types of customer services in JD

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. Online customer service

. In store Customer service

Online customer support is the process of answering customer questions digitally using tools; such as email, social media, live chat and messaging apps.

Instore customer service is the act of providing customers with assistance, answering their questions and helping them solve problems.

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. Online support

. Customer service helpline

Online support is delivering customer service digitally through multiple channels such as email, live chat, social media platforms, messaging apps

Customer service refers to the assistance an JD Sport offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions.

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consistent and reliable customer service 

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consistent and reliable customer service 

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JD provide consistent and reliable Customer Service by investing and spend alot of of the company income to get in well trained knowledge staff. JD also emphasise the effective communication to make sure they hire friendly and knowledge

customer service assistance.

Jd employees have always the right attitude to work and provide for the customers in shop and there very helpful.

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JD have been affected positively by there customer service this has lead them to JD becoming one of the biggest retailers and brands in the UK and around the world and has also allowed them to become trusted by there customer and build a loyal customer base. this has also gave them a good reputation around the UK and world wide.

An example of good customer service is greeting customers when they come into the store and having a good enough of product knowledge as well and creating a good environment for your customers to shop in.

When JD give good customer service they get an increase in customer profits and gets high demand for new clothing that has come through.

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ways that businesses exceed customer expectitons 

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ways that businesses exceed customer expectitons 

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JD has exceeded there customer expectations because they provide customers with personalised assistance which makes the customers feel like there not standing around doing nothing. An example for exceeding customer expectations is offering a customer free products/ gifts so they stay loyal and you can build trust with them.

Another example is by doing sales and doing other things like half price or buy one get one free this attract customers into the store by seeing the big sign in windows.

Like what big companies do like January sales, Black Friday sales, Christmas sales and summer sales.

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How JD business provides effective customer service through organisational producers 

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How JD business provides effective customer service through organisational producers 

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JD provides customer service through various organizational process. They have dedicated customer service teams that are trained to handle customer inquires and concerns. JD customer service representatives use a variety of communication channels such as phone, email ,live chat.

An example of JD organisational producers are designed to maintain an efficient and consistent approach in providing customer service. Another Example is understanding customer needs and wants and by doing this your promoting a positive work environment and for people to shop in as well.

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JD complies with legislative reequipments 

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JD complies with legislative reequipments 

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JD like other business, complies with legislative and regulatory related to data protection privacy, accessibility, and air treatment of customers. By doing so, JD demonstrates their commitment to providing excellent customer service while meting legal obligations.

Legislative act JD comply with is

Code of conduct act.

Health and safety at work act

Modern day slavery act Etc

JD insure that there employees private information is protected under the data protection act 2018 and they must make sure the information is used fairly lawfully and transparently.

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JD get customer satisfaction by making customer satisfaction by making it the top goal in the business. By doing this they have achieved a lot of credit for their customer service and one of the best in the UK. An example of this is if a customer has a good experience in your shop he/she might refer it to friends or family because they were satisfied with your service.

Another example is training the staff so they have the correct knowledge