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https://youtu.be/8wgcLzTKXpk?si=cnm3DzJxgwI62IZF

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Video Presentation Industrial Training HPT40108 - NOORHELRIYANI BINTI MAT (H20A1364)

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Final Report Industrial Training

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FINAL REPORT HPT40108 - NOORHELRIYANI BINTI MAT (H20A1364)

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On my last day as an intern, I was placed on the morning shift and carried out my usual morning routine.

> Calculate float money before starting to do the other work.

> Check out guests who will not be staying on the next day.

> Validate car parking for guests.

> Print online booking vouchers and edit reservations in the system.

> Pickup call and took a room reservation then create it in the system.

> Register the room keycard for the housekeeper that be in charge of cleaning the room today.

> Reply to emails from companies who want to book rooms and pay using LOU.

> Check in guests and register the room keycards for those who will be stay at the hotel today.

> Make closing before the end of my working time.

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On the 109th day of the internship, I was still on the morning shift.

> Calculated the float money and need to ensure that the amount is sufficient for returning the balance to the guests who pay using a cash.

> Send a daily hotel revenue to the management via WhatsApp.

> Check out guests who return the keys at the front office counter.

> Help them to validate the car parking before they leave the hotel area to avoid the rejection of money in their bank account.

> Pickup call and transfer to the coffee house for questions related to the buffet for lunch.

> Pickup call and took a room reservation.

> Reply to the company's email that related to changing the date of placement at this hotel.

> Print the voucher for online booking and edit the reservation.

> Check in guests that will be stay at the hotel today.

> Register the room keycard for them according to the room number in the system.

> Before the end of working hours, I do closing.

# data[].attributes.body
On the 108th day of intern, I was changed to the morning shift.

> I need to check out the guest that is in the system.

> Validate the car parking for guests after they return the room keycard at the front office counter.

> Register the room keycard for those housekeepers who are on duty to clean the check out room today.

> Pickup call and transfer to the Sales & Marketing Department for inquiries related to the quotations if they want to do events.

> Receive the parcel and informed to the Account Department.

> Check in guest and register room keycard for them to access the room.

> Assist guest how to open the door by using the keycard.

> Print the voucher for online booking and edit the reservation in the system.

> Make closing before the end of working hours.

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Off day.

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On the 106th day of intern, I was changed to the afternoon shift.

> I need to check in guests who will be staying at the hotel today. Before checkin in the system, I need to filled in the details of the guest in the system.

> Register the room keycard for them to access to their room.

> Assist guests who want to exit the parking lot to validate their car parking first.

> I made a pickup call and took a room reservation, then created it in the system.

> Show guests how to access the room keycard.

> Claim the float money that has been used to paid the parcel at the Account Department.

> Print the voucher for online booking for the next day and edit the reservation in the system.

> Make closing before the end of my working hours.

# data[].attributes.body
On the 105th day of my internship, I was switched to the morning shift.

> Calculate the float money before doing any other work.

> Check out guest who returns the key to the front office counter.

> Validate car parking for guests who have completed the check out process.

> Pickup call and explain the room rate for one night.

> Register the room keycard for housekeeping in the morning.

> Check in guests who come to stay overnight and register the room keycards for them.

> Make a closing for guests who check out under the city ledger and guests who check in using a master card.

# data[].attributes.body
On the 104th day of my internship, I was still in the middle shift.

> I need to check out guests in the system after they return the key to the front office counter.

> Validate the car parking for them before they leave the hotel area.

> Filled in guest details and check-in in the system.

> Register the room keycard for them to access their room.

> Print vouchers for online booking and edit reservations in the system.

> Show the iron station to the guest.

> Pickup call and transfer to the coffee house for questions regarding the lunch buffet.

> Pickup call and took a room reservation.

> Make a closing for guest check in and pay using cash and master card.

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Off day / Hari Raya Aidilfitri 2.

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On the 103rd day of intern, I was placed in the middle shift which means I have to help both shifts which are morning and afternoon shift.

> I need to ﻿﻿check out guest in the system.

> Learn how to use the system to validate the new parking card with one of the internship student from UMK, namely Shazuani.

> Validate parking by asking for the guest's the number plate before they leave the hotel area.

> Check in guests who come to stay at the hotel.

> Register the room keycard for them after completed the check-in process.

> Made a pickup call and took a reservation, then create it in the system.

> Print vouchers for online booking and edit reservations in the system.

> Made a closing before the end of working time.

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Off day / Hari Raya Aidiladha.

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Off day.

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Off day / Agong's Birthday.

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Off day / Labour Day.

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Off day / Hari Raya Aidilfitri 1.

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On the 96th day of intern,

> I send the daily hotel revenue to the management via Whatsapp.

> I need to check out guest as usual in the system.

> Validate the parking card before they leave the hotel area.

> Made a pickup call and took a reservation, then create in the system.

> Register the room keycard for the MPM group that will stay at the hotel on this day.

> Help guests from the MPM group to open their room doors because they complained that the keycard did not working.

> Make a closing before the end of my working hours.

# data[].attributes.body
On the 95th day of internship, I was still on the morning shift.

> I need to make sure there is enough float money to make it easier for us to return the balance to the guest.

> Check out guest in the system.

> Help them to validate their parking card before they leave the hotel area.

> Register the room keycard for the housekeeper who is in charge of cleaning rooms that are no longer occupied for the use of guests who will be staying for the next check in.

> Print the voucher for online booking and edit the reservation in the system.

> Send the job application form that been applied to the Human Resource Department.

> Check in guests who come to stay at the hotel today and register the room keycard for them.

> Before the end of my working hours, I do the closing.

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Off day.

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On the next day, I was changed to the morning shift.

> I need to calculate the float money and need to make sure the amount is the same as the previous shift. This is intended to make it easier for us to return the balance to guests who pay using a cash.

> I need to check out the guest who returned the room keycard at the front office counter.

> I asked them to validate the parking card before leaving the hotel area.

> Register room keycard for the housekeeper before they start accessing the rooms that they need to clean.

> I made a pickup call and transfer them to the coffee house for questions related to the breakfast buffet.

> I made a pickup call and took a room reservation.

> Reply to the company's email that requested to make a change to the name of the person who will be stay at the hotel.

> Print the voucher for online booking and edit the reservation in the system.

> Received the parcel and informed to the Account Department.

> Check in guests who come before 3 pm.

> Register the room keycard for them.

> Make a closings for guests who check out under the city ledger and guests who check in using a visa card.

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On the 92nd day of intern, I was changed to middle shift and this was also the first Eid al-Adha.

> I need to check out guests who will not stay at this hotel for the next day in the system.

> I asked them to validate their parking card after they handed over their room keycard.

> I made a pickup call for those who requested to get a bellboy service.

> I checked in guests who came to stay today at the hotel.

> Register the room keycard according to the room number in the system for them to access the room.

> Help the supervisor to make a keycard holder for the upcoming group that will stay at this hotel which is from the MPM group.

> Make a closing before the end of my working hours.

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On day 91, I was transferred to the morning shift.

> I calculate the float money as usual before start to do other work.

> I check out guests who will not be staying at the hotel for the next day.

> Help them to validate their parking card after completing the check out process.

> Print voucher and edit reservation.

> Made a pickup call and transfer to coffee house for questions related to lunch and dinner buffet.

> Register the room keycard for housekeeper.

> Reply to company emails that want the room quotations and proforma invoices for them to make payments.

> Made a closing before the end of my working hours.

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On the 90th day of intern, I still do my usual evening routine.

> Calculate the float money before start to do the other work.

> Check in guest in the system.

> Register the room keycard for them to access the room.

> Validate the parking card for those who want to leave the hotel area.

> Pickup call and tell the guest the room rate for one night.

> Claim float money at the Account Department.

> Make closing before the end of working hours.

# data[].attributes.body
On the next day, I was still on the afternoon shift.

> Calculate the float money as usual and need to ensure that the amount is sufficient for the purpose of returning the balance to the guest.

> Check in guests like the previous day and fill in their details in the system.

> Register the room keycard for guests after completed the check in process.

> Validate the parking card for guests.

> Print the voucher for online booking for the next day and edit the reservation in the system.

> Made a pickup call and transferred them to the Human Resources Department for inquiries related to internship recruitment.

> Made a pickup call and took a reservation.

> Reply to company emails that want room quotations and proforma invoices.

> Before the end of my working hours, I make a closing for guests who pay using cash, visa card and master card.

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On the next day,

> Calculate float money as usual before starting the other work.

> Check in guest and fill in their personal details in the system.

> Register the room keycard and hand it to the guest after completing the check-in process.

> Print the voucher for online booking for the next day and edit the reservation in the system.

> Made a pickup call and transferred them to the Sales & Marketing Department for inquiries related to make an event at the ballroom.

> Made a pickup call and took a reservation, then created in the system.

> Send the room request form to the Human Resources office.

> Before the end of my working hours, I make a closing for guests who pay using visa card and master card.

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On the 87th day of intern, I was changed to the afternoon shift.

> I still need to calculate the float money and make sure the amount is enough like the previous shift to make it easier for us to return the balance to the guests who pay using a cash.

> I only need to check in guests who came to stay at the hotel today in the system.

> Register the room keycard for guests so that it is easy for them to access the door.

> Help guests who want to exit the hotel area to validate their parking card first.

> I made a pickup call and told the guest the room rate for one night.

> Make a closing for guests who pay using cash, master card and visa card.

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Off day.

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On day 85,

> I need to counted the float money and make sure the amount is enough like the previous day and if a short is found, I need to note it in the log book.

> I checked out the guest in the system to make it easier for us to give information related to the VD room to the housekeeping department.

> Help guests validate the parking card first before they leave the hotel area.

> Help the housekeeper who is in charge of cleaning the room today to register their room keycard.

> I made a pickup call and took a reservation, then created in the system.

> Reply to the emails from the company regarding room bookings and want to make payments via LOU.

> Print the online booking voucher and edit it in the system.

> Open the door of a guest who has a complaint about a clogged sink, dim lights and leaking air conditioner for maintenance to do a work.

> Check in guests in the afternoon and register room keycard for them.

> Make closing before the end of working hours.

# data[].attributes.body
On the next day, I still did my morning routine as usual.

> Calculate the float money before starting to do other work.

> Send the daily hotel revenue via WhatsApp.

> Check out guests in the system.

> Validate their parking card after completing the check out process.

> Print online booking voucher for the next day.

> Register room keycard for the housekeeper to easier for them to access to the room that needs to be cleaned.

> Made a pickup call from in-house and outside guests.

> Check in guests in the evening and register room keycards for them.

> Before the end of work hours, I made a closing.

# data[].attributes.body
On the 83rd day of internship,

> I need to make sure the amount of float money is the same as the previous shift.

> Send a daily hotel revenue to the management via WhatsApp.

> Check out guests who will not be stay for the next day at the hotel.

> Validate the parking card after they have finished returning the room keycard at the counter.

> Register the room keycard for the housekeeper who works to clean the room.

> Made a pickup call from in-house and outside guests.

> Print the voucher for online booking and edit the reservation in the system.

> Check in guests who come to stay at the hotel before 3 pm.

> Register the room keycard for them to access to their room.

> Make a closing before the end of my working hours.

# data[].attributes.body
On the 82nd day of intern,

> I need to calculate the float money and need to make sure the amount is enough.

> I have learned how to check out group by fast check out from one of the front office assistants, namely Aish Airiel.

> I checked out the group from JPN and other guest that booked personal.

> Help them to validate the parking card before they leave the hotel area.

> I made a pickup call from an in-house guest who requested to get an iron, extra laundry bag and so on.

> I made a pickup call and took a reservation.

> Print the voucher for online booking and edit the reservation in the system.

> Register room keycard for housekeeper in the afternoon.

> Check in guests who will stay at the hotel today.

> Make closing before the end of my working hours.

# data[].attributes.body
Off day.

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On the 80th day of intern,

> I need to calculate the float money like the previous day.

> Send the daily hotel revenue via Whatsapp.

> Check out guest in the system.

> Validate the parking card for guests before they leave the hotel area.

> Print online booking voucher for the next day and edit them in system.

> Made a pickup call from an in-house guest and an outside guest.

> Register room keycard for the Housekeeping Department and upcoming group from JPN in the morning.

> Receive the parcel and inform to the Account Department.

> Check in guests in the system and register room keycard for them.

> Before the end of my working hours, I do the closing.

# data[].attributes.body
On the 79th day of internship, I was still doing the same morning routine.

> Calculate the float money and need to make sure the amount is enough like the previous shift.

> Send the daily hotel revenue for the previous day to the management.

> Check out guests who will not be staying at the hotel for the next day.

> Help guests to validate their parking card after they return their room keycard.

> Made a pickup call from inhouse and outside guests.

> Send a guest's documents related to the rejection of money for not validating their parking card first to the Account Department.

> Check in guests who come before 3 pm.

> Register room keycard for them according to the room number in the system.

> Make a closing before 3.30 pm.

# data[].attributes.body
On the next day, I was still on the morning shift.

> Send a daily hotel revenue to the management via Whatsapp.

> Check out guest in the system.

> Validate the parking card before they leave the hotel area to avoid rejection in their account.

> Register room keycard for the housekeeper before they start cleaning.

> Register room keycard for maintenance according to the room number that needs to be repaired.

> Made a keycard holder for MARA and JPN groups.

> Made a pickup call from the requested room to get a bellboy service.

> Check in guests who will be staying at the hotel in the afternoon.

> Register room keycard for guests who have finished filling in their details in the system.

> Made a closing before the end of my working hours.

# data[].attributes.body
On the 77th day of internship,

> I need to calculate the float money as usual before start to do other work.

> Check out guests who return the room keycard at the front office counter.

> Ask them to validate the parking card after completing the check out process.

> Register room keycard for the housekeeper in the morning for them to start cleaning.

> Made a pickup call and transferred them to Sales & Marketing Department.

> Reply to the company's email.

> Check in guests who will stay at the hotel today.

> Register room keycard for them to access the room in the system.

> Make closing before the end of my working hours.

# data[].attributes.body
On the 76th day of intern,

> I need to calculated the float money and made sure the amount was enough like previous shift.

> I have to checked out the guest in the system.

> I help them to validate the parking card after completing the check out process.

> Send a towel to the guest room that requests to get an extra towel.

> I made a pickup call and transferred them to the coffee house for questions related to the lunch buffet.

> Help the housekeeper to register the room keycard according to the floor they need to clean.

> Making a table tagging for the concert and dinner tonight under Nizam Laksamana.

> Check in guests who come early before 3 pm.

> Make a closing before 3.30 pm.

> After finish the closing, I worked overtime to help the Housekeeping Department clean the rooms that had been blocked for today's arrival.

# data[].attributes.body
On the next day,

> I still need to calculate the float money before start to do other work.

> I also send the daily hotel revenue as usual in early morning to the management.

> Check out guests who will not be staying for the next day.

> Validate their parking card before they leave the hotel area.

> Made a pickup call and transferred them to the Human Resource Department for inquiries related to the internship recruitment.

> Make a closing before the end of my working hours as a receptionist.

> After the end of working time at the Front Office, I need to overtime for 3 hours to help the Housekeeping Department. I need to cleaned the rooms that have been checked out and have been blocked for guests who will be staying at the hotel today.

# data[].attributes.body
On the 74th day of intern,

> I have to calculated the float money before starting to do the other work.

> I send a daily hotel revenue via Whatsapp.

> Check out guest in the system.

> Help them to validate their parking card after they hand over their room keycard.

> Register the room keycard for housekeeper in the morning.

> Print voucher online booking and edit them in the system.

> Reply to the company's email regarding the room quotation and the proforma invoice.

> Received the parcel and informed to the Account Department.

> Made a pickup call and took a reservation, then created in the system.

> In the afternoon, I checked in guests who came to stay at this hotel today.

> Register room keycard for them to access the room they got in the system.

> Make a closing before the end of my working hours.

# data[].attributes.body
On the 73rd day of interning, I was switched to the morning shift.

> I have to calculated the money float and need to make sure the amount is sufficient like the previous day. If it has been used to pay for a parcel, I need to record it in the log book.

> Send the daily hotel revenue for the previous day to management via WhatsApp.

> Check out guests who return the key at the counter in the system.

> Help them validate the parking card after completing the check out process.

> Register room keycard for housekeeper at noon.

> I made a pickup call from an outside guest who asked about the room price rate.

> Print online booking vouchers and edit reservations.

> Check in guests who will be staying at the hotel today and register room keycards for them.

> Make a closing before the end of my working time.

# data[].attributes.body
Off day.

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On the next day, I was still on the afternoon shift.

> I need to calculate the float money and make sure it is enough.

> I only need to check in guests who come to stay and do not need to check out guests because the last time to check out is 1 pm.

> After filled in all the details of the guest and check-in in the system, I register the room keycard for them.

> I help guests to validate their parking card before they want to leave the hotel area.

> I made a pickup call and transfer them to coffee house for questions related to hi-tea.

> Handed over the luggage for pilgrims.

> Make a closing for guests who pay using cash, visa card and master card.

# data[].attributes.body
On the 70th day of the internship, I was changed to the afternoon shift.

> I need to check in guests who are coming to stay today.

> Register room keycard to make it easier for them to access the room.

> Validate parking card for guests who want to leave the hotel area.

> Check out guests who request for late check out after 3 o'clock.

> I made a pickup call from an in-house guest who requested to get extra necessities in the room.

> Explain to the guest foreigner about the connecting room door because he does not feel safe having a door in the room between his room and the next room.

> I make a closing before the end of my working hours.

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On the 69th day of internship, I still did my usual morning routine, which are

> Calculate the float money and ensure the amount is the same as the previous shift.

> Send the daily hotel revenue via WhatsApp.

> Check out guests who will not stay for the next day in the system.

> Validate parking card before they leave the hotel area.

> Register room keycard for the housekeeper.

> Register room keycard for maintenance according to room number they need to repaired.

> Print online booking vouchers and edit reservations in the system.

> Make a pickup call from in-house guest.

> Make a pickup call and take a reservation, then create it in the system to ensure the room they booked is not sold to someone else.

> Check in guests who come to stay at the hotel today.

> Register the room keycard for guests who are check in today.

> Made a closing for guests who pay using cash, master card and visa card and also for guests who check out under the city ledger.

# data[].attributes.body
On the 68th day of intern, I was still on the morning shift.

> I need to calculate float money before start doing some work.

> Send daily hotel revenue to the management.

> I need to check out guests who not be staying for the next day.

> I help them to validate their parking card after completing the check out process.

> Register room keycard for the housekeeper to make it easier for them to access the room that needs to be cleaned.

> Reply to company emails that want the room quotations and proforma invoices for them to make payments.

> Print the voucher for online booking and edit the reservation in the system.

> Receive the parcel and inform tk the Account Department to make a payment.

> I made a pickup call from an in-house guest who wanted a bellboy service.

> I make a closing before the end of my working hours.

# data[].attributes.body
On the 67th day of the internship,

> I need to calculate the float money and need to made sure the amount was sufficient like the previous shift.

> Send the daily hotel revenue via WhatsApp to management.

> Check out guests who return the key at the front office counter.

> Help them to validate their parking card after completing the check out process.

> Help the housekeeper to register the room keycard to make it easier for them to clean the room where the guest has done checked out.

> Help register the room keycards for maintenance according to the room number they need to repair.

> I made a pickup call from outside guests and took a reservation for them.

> Print vouchers for online booking and edit them in the system.

> Received the parcel and inform to the Accounts Department.

> Handed over luggage to the ’jemaah Haji’ who came today.

> Check in guests who arrive before 3pm and register room keycards for them.

> I have made a closing before the end of my working time.

# data[].attributes.body
On the 66th day of internship,

> I sent the daily hotel revenue to the management.

> I need to check out the guest as usual.

> I helped them to validate their parking card before they leave the hotel area.

> Register room keycard for the housekeeping department who is in charge of cleaning the room today.

> I made a pickup call and took a reservation, then created in the system.

> Help one of the Barakah Umhaj officers to unload the luggage for the ’jemaah Haji’ who will pick up their luggage today.

> In the afternoon, I check in guests and register the room keycards for them.

> Before the end of my working hours, I do a closing.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 64th day of intern, I was changed to the morning shift.

> Before start do some work, I need to make sure that there is enough float money and I need to take note in case there are have a short money.

> I have to sent the daily hotel revenue to the management via Whatsapp.

> I need to check out guests who return the keycard in the system.

> I ask them to validate the parking card after checking out in the system.

> Print the online booking voucher for the next day's booking and edit the reservation in the system.

> Send a job application letter to the Human Resource Department.

> Register room keycard for the housekeeper. So that, it is easy for them to access the room that needs to be cleaned.

> I made a pickup call.

> Receive parcels that need to be paid using float money or need to inform to the Account Department.

> Claim the float money that has been used for pay the parcel at the Account Department.

> Check in guests who will stay at the hotel today.

> Register room keycard for them to access the room.

> Make a closing before the end of my working hours.

# data[].attributes.body
On the 63rd day of my intern, I was transferred to the middle shift, which means I will help both morning and afternoon shifts.

> I need to check out guests who will not be staying for the next day.

> After the guest hands over the keycard, I help them to validate their parking card before exit the hotel area.

> After 2pm, I need to check in guests who came to stay at the hotel today. Before check-in in the system, I filled in all the details of the guest first.

> I registered the room keycard for them according to the room number to make it easier for them to access the room.

> I made a pickup call and took a reservation, then I created in the system.

> Before going home, I made a closing.

# data[].attributes.body
On the next day,

> At 9 am, I sent the daily hotel revenue to the management department via WhatsApp.

> I have to check out the guest in the system who is due to check out on this particular day.

> The purpose of this is to make easier housekeeping's cleaning tasks prior to guests' arrival for check-in.

> I advise the guest to validating the parking card they used once they check out.

> I have also helped housekeeper to register the keycard before they start cleaning the room where the guest has already checked out.

> I print the voucher for online booking and edit the reservation in the system.

> I made a pickup call from outside guest and transfer them to Sales & Marketing Department due to the question about the event.

> Before going home, I made a closing.

# data[].attributes.body
On the next day, I was still on the morning shift,

> I calculate the float money before starting my work and I need to make sure there is enough money like the previous shift.

> I have to checked out the guest in the system.

> helping guests to validate the parking card after they hand over their room keycard.

> Register room keycard for maintenance for the purpose of repairing the damaged rooms.

> I made a pickup call from an in-house guest who wanted bell boy services.

> Reply to the email and attach a proforma invoice to make it easier for them to make the payment.

> Check in guests who come to stay at the hotel.

> Register room keycard for them before they go up to the room after finish filled up all their detail.

> Before the end of working hours, I do the closing.

# data[].attributes.body
On the 60th day of internship,

> I have sent the daily hotel revenue to the management.

> I check out guests in the system starting from 8 am to 1 pm.

> I help them validate the parking card after they finish checking out the room.

> I registered the room keycard for the housekeeper before they started cleaning the room and helped register the room keycard for maintanence to do the room repair.

> I made a pickup call from an outside guest.

> I learn how to reply to emails from companies who want to book rooms and make payments using LO from Nur Syamimi, one of the trainees from UMK too.

> I have also printed an online booking voucher for booking the next day and edited the reservation in the system.

> Before the end of work, I made a closing.

# data[].attributes.body
On the 59th day of the internship, I was still placed on the morning shift.

> At the beginning of work, I count the float money and make sure the amount is the same as the previous shift. If it is not the same, it is also necessary to note the reason for using float money.

> After finishing, I check out guests who have not stayed at the hotel the next day.

> I help them validate the parking card before leaving the hotel area.

> Help the housekeeper register the room keycard for them to access the room that will be packed.

> I made a pickup call and explained the room rate.

> I have printed the online booking voucher and edited the reservation in the system.

> Received the parcel and informed to the Account Department.

> In the afternoon, I check in guests and register room keycards for them.

> I make closing before the end of working hours.

# data[].attributes.body
Off day.

# data[].attributes.body
On the next day,

> I have to calculated the float money amount before starting to check out the guest.

> After checking out the guest, I sent the daily hotel revenue to the management via WhatsApp.

> I have to check out the guest in the system who is due to check out on this particular day.

> The purpose of this is to make easier housekeeping's cleaning tasks prior to guests' arrival for check-in.

> I helped them to validate their parking card before leaving. This is to prevent the rejection of money in their account.

> I also helped the housekeeper to register the room key card before they started cleaning the room.

> I have printed the online booking voucher and edited the reservation in the system.

> I do made a pickup call from inhouse guest.

> Before end of my working hours, I mde a closing.

# data[].attributes.body
On the next day,

> I had calculated the money float before starting my duties as a receptionist.

> I have checked out the guest in the system.

> Register room keycard for housekeeper get easier to access to enter the room for the cleaning work.

> Help guests to validate their parking cards.

> Make a pickup call from in house and outside guests.

> Make closing before the end of working time for guests checking in who pay using visa cards and cash as well as guests who check out under city ledger payment.

# data[].attributes.body
On the 55th day of interning, I was still on the morning shift and still needed to do the same morning routine as the previous day.

> I do to check out and help them to validate their parking cards first.

> Fill in the guest details in the system and check-in in the system.

> After completing check-in in the system, I registered the room keycard for them according to the room number that had been given to them.

> I made a pickup call and transferred them to the coffee house regarding the lunch buffet question.

> Before time to back home, I have made a closing.

# data[].attributes.body
On the 54th day of internship,

> I have to calculated the float money amount before starting to check out the guest. I need to make sure it is enough rm500. This is intended to make it easier for the front office to handle payments made by their customers. This makes it easier for us to return the balance to them.

> After finishing calculating the float, I check out the guest who came to hand over their keycard.

> I help them validate the parking card first.

> Help the housekeeper to register the room keycard before they start cleaning the room.

> I made a pickup call and took a reservation, then created in the system.

> I have been asked to wipe the tables in the lobby to provide comfort and keep the hotel lobby clean.

> I was asked to do overtime for 3 hours to backup the afternoon shift.

> Before the end of working hours, I do the closing.

# data[].attributes.body
On the next day,

> I need to check out the guest as usual in the system to make it easier for housekeeping department to tidy up the room before the guest comes to check in.

> I helped them to validate the parking card before they left the hotel area. If they do not validate their parking card first, they will be charged by the hour.

> Besides that, I have printed the online booking voucher and edited the reservation in the system.

> As usual, in the afternoon, I do to check in guests and register the room keycard for them to access the room.

> After checking the room, I made the closing.

# data[].attributes.body
On the 52nd day of the internship, I was placed on the morning shift.

> Send daily hotel revenue to management via whatsapp.

> I have checked out guests who will be leaving the hotel today.

> I have helped validate the guest parking cards before they leave the hotel.

> Register the room keycard for the housekeeper before they start cleaning the room.

> I made a pickup call from inhouse and outside guests.

> In the afternoon, I checked in guests who came to stay at the hotel that day.

> After filled in all the personal details, I registered the room keycard according to the room number in the system.

> Before the end of working hours, I do the closing.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 50th day of the internship, I was still on the afternoon shift.

> I need to check in the guest in the system after filled in all the personal details of the guest who will be staying at the hotel that day.

> After checking in in the system, I register the room keycard for them according to the room number.

> I have helped guests validate parking cards before they leave the hotel area.

> I did make a pickup call from inhouse and outside guest.

> Before it's time to go home, I do the closing.

# data[].attributes.body
On the 49th day of internship,

> I only check in guest and don't need to check out guest because I'm still do the evening routine.

> I registered the room keycard before they entered their room.

> I have helped the guest validate the parking card first.

> I made a pickup call from an in-house guest who requested to get extra necessities such as towels or footwear.

> I need overtime to cover the housekeeping department because they have to clean more rooms than the previous day.

> Before overtime cleaning the room, I have done closing.

# data[].attributes.body
On the next day, I still do my usual evening routine, namely:

> Check in guests who come to stay at the hotel today.

> After completing all the guest details, I have registered a room keycard for them.

> I have helped guests validate their parking cards first before they leave the hotel area.

> I made a pickup call from the inhouse guest.

> I made a closing for the master card and visa card before the end of my working time.

# data[].attributes.body
On the next day,

> Check in guests that will stay at the hotel today.

> Register room keycard for them to access the room.

> Help guests to validate the parking card before leaving the hotel area to avoid rejection in their bank account.

> Pickup calls from outside guests and transfer to the coffee house for questions related to the buffet dinner.

> Before the end of working hours, I do the closing.

# data[].attributes.body
On the 46th day of the internship, I was changed to the afternoon shift.

> Filled in guest details and check in in the system.

> Register room keycard according to the room number pumped in in the system.

> Before 3 pm which is the check in time, I was asked to go up to the room to check the room that needs to be checked out on this date.

> Validate the parking card before the guest leaves the hotel area.

> I made a pickup call from an in-house guest who requested to get extra necessities in the room.

> I helped my supervisor move the belongings of guests who transfer to thw another room.

> I do make a closing before the end of my working hours.

# data[].attributes.body
On the 45th day of my internship, I was put on the morning shift.

> Check out guests in the system.

> Validate guest parking card before leaving the hotel area.

> Register room keycard for housekeepers to make it easier for them to access rooms that need to be cleaned.

> Print vouchers for online booking and edit reservations.

> Check in guests who come to stay before 3pm.

> Register room keycard for guest access to enter the room that has been pumped in the system.

> Make closing before working time runs out.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 43rd day of the internship,

> I checked out the guest rooms that were no longer staying at the hotel for the next day in the system.

> I helped them to validate their parking card before leaving the hotel area.

> I helped the housekeeper to register the room keycard before they started do the cleaning work.

> I have printed the online booking voucher and edited their reservation in the system.

> Go upstairs and check the room that still haven't been checked out after more than 2pm.

> Check in guests who are come to check in before 3pm and register room keycards for them.

> Before the end of work time, I make a closings for guest check-in who pay using cash and master card as well as guest check-out under the city ledger.

# data[].attributes.body
On the 42nd day of the internship,

> I send daily hotel revenue as usual.

> I have checked out guests in the system and helped them validate their parking cards before leaving the hotel area.

> I help the housekeepers to register room keycards to make it easier for them to access for cleaning work.

> I made a pickup call from in-house and outside guests.

> I made a pickup call and took a reservation.

> In the evening, check in guests in the system and register room keycards for them.

> Before the end of work time, I make closings for guests who pay using a master card and also guests who check out under the city ledger.

# data[].attributes.body
On the next day,

> I send the daily hotel revenue to the management department via whatsapp.

> I have helped the guest validate the parking card first before leaving the hotel area to ensure that there is no rejection of money.

> I made pickup calls from inhouse and outside guests.

> Made a pickup call and transfer to coffee house related to price and lunch menu.

> At 2pm, I went upstairs to check the room that needs to be checked out today but I haven't checked out yet.

> Fill in guest details and check in guest in the system.

> Register room keycard for them to access the room.

> Make a closing before the end of working hours.

# data[].attributes.body
On the 40th day of the internship, I sent the daily hotel revenue to the management via WhatsApp because I was still on the morning shift.

> I need to check out guests in the morning.

> After checking out in the system, I help guests who want to exit the hotel area to validate their parking card first.

> I helped the housekeeper to register the room keycard before they started cleaning the room.

> I have printed the online booking voucher and edited the reservation in the system.

> I made a pickup call from an outside guest regarding the room rate for one night.

> In the afternoon, I check in guests and register the room keycard for them to access the room.

> Before the end of working hours, I make closings for guests who pay using cash and also for guests who check out through the city ledger.

# data[].attributes.body
On the 39th day of the internship, I was still on the morning shift.

> I need to check out guests and validate the parking card for them.

> I also made a pickup call and took a reservation.

> I create in the system to confirm that their reservation is already in the hotel system.

> In addition, I help guests pick up items left in the room.

> I have helped guest register room keycard because of the problem of not being able to access.

> Before it's time to go home, I do closing.

# data[].attributes.body
On the 38th day of the internship, I was placed on the morning shift.

> At 9 am, I sent the daily hotel revenue to the management department via WhatsApp.

> I started to check out guests and help validate the parking card for them.

> I have also helped the housekeeper to register the room keycard for them to access the room that will be packed.

> I print the voucher for online booking and edit the reservation in the system.

> I did make a pickup call from an inhouse guest who requested to get an extra laundry bag before going to check out.

> After 2 pm, I checked in guests who came to stay today.

> Before 3.30 pm, I do closing.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 36th day of the internship, I was placed on the morning shift.

> At 9 o'clock, I sent the daily hotel revenue report to the management department via WhatsApp.

> After that, I started checking out guests who will be leaving the hotel that day.

> Before they left the area, I helped them validate the parking card first.

> After 2 pm, I check in guests who came early to stay at the hotel.

> I have registered a room keycard for them according to the room number that is pumped into the system.

> I made a pickup call from inhouse and outside guest.

> I have made closing before the end of working hours.

# data[].attributes.body
On the next day of internship, I was still on the afternoon shift.

> I need to check in guests and register room keycards for them.

> I also need to check out guests who request to late check out after 1 pm.

> I made a pickup call and took a room reservation for them, then created it in the system.

> I help guests to validate their parking cards before leaving the hotel area.

> Before going home, I made a closing.

# data[].attributes.body
On the next day of internship, I was still on the afternoon shift.

> I don't need to check out guests and only need to check in guests who come to stay at the hotel today.

> After that, I registered a room keycard to make it easier for them to access their room. > I do make a pickup call from in-house and outside guests.

> I have also printed the voucher for online booking on the following days and edited the reservation in the system.

> For guests who want to leave the hotel area, I helped them to validate the parking card they use before entering the hotel area.

> Before 11.30 pm, I have made a closing.

> After finishing my shift, I did overtime to help make ‘bunga telur’ for the ceremony.

# data[].attributes.body
On the 33rd day of internship, I still must do afternoon duty as usual which is:

> Check in guests who come to stay at the hotel today.

> After filling in the details of the guest, I register the room according to the room number in the system.

> I helped them validate the parking card before leaving.

> I made a pickup call and transferred them to the coffee house for questions related to the dinner buffet.

> Print voucher online booking and edit reservation in the system.

> 15 minutes before the time to go home, I do the closing.

# data[].attributes.body
On the 32nd day of interning, I was still on the afternoon shift.

> I need to check in guests in the system.

> Before check in them in the system, I need to fill in the guest's details and put the room number in the system.

> I need to register a room key card for them to access the room.

> Apart from that, I also need to check out guests who are do a late check out at 6 pm.

> Before they left the hotel area, I asked them to validate their parking card.

> I made a pickup call and transferred them to the Sales & Marketing department regarding booking the hall for the meeting.

> I made a pickup call from an in-house guest who requested to get extra necessities in the room.

> I have printed the voucher and edited the reservation in the system.

> Before going home, I made a closing for guests who paid using Visa credit cards and cash.

# data[].attributes.body
On the 31st day of the internship, I was placed on the afternoon shift which is from 3pm to 11.30pm.

> I need to fill in the details of the guest and check in on the system.

> I register room keycard for them according to the room number in the system.

> I also helped my supervisor to hand over the room keycard to the MPM group counter.

> I need to helped guests to validate the parking card first before leaving the hotel area.

> I made a pickup call from an in-house guest who wanted to request necessary items in the room.

> I open the door for guests because the room key card cannot access.

> Today, I have no closing to make.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 29th day of intern, I was changed to the morning shift as well.

> Before checking out the guest, I sent the daily hotel revenue to the management via WhatsApp.

> After that, I check out the guest who will be leaving today.

> I helped them to validate their parking card before leaving. This is to prevent the rejection of money in their account.

> I also helped the housekeeper to register the room key card before they started cleaning the room.

> I did make a pickup call from the in-house guest who was going to check out because they requested to get help from the bellboy.

> I informed the security department to help them bring down their necessities after they turn off the phone.

> Before 3 pm, I called the room that had not yet checked out. I will make sure whether they extend or have checked out without information at the front office counter first.

> In the afternoon, I checked in guests and registered room keycards for them to access the room.

> Before it's time to go home, I've done the closing.

# data[].attributes.body
On the 28th day of the internship, I was changed to the afternoon shift.

> I don't need to check out guests because the time to check out is before 1 or 2 pm.

> So, I only need to check in guests who come to stay and register room keycards for them after filling in all their details in the system.

> I have also helped guests in the hotel to validate their parking card before they leave the hotel area to avoid rejection in their account.

> Besides that, I have made a pickup call from outside guests and transferred them to the coffee house for questions related to the price and menu for Hi-Tea.

> I have also printed the voucher and edited the reservation in the system.

> Before going home, I do closing.

# data[].attributes.body
On the 27th day of interning, I was still on the morning shift and still needed to do the same morning routine as the previous day.

> Check out and validate parking cards for them.

> Fill in the guest details in the system and check in in the system.

> After completing check-in in the system, I registered the room keycard for them according to the room number that had been given to them.

> Additionally, I made a pickup call and transferred them to the sales & marketing department for questions regarding board reservations for holiday banquets.

> Before turning time, I have made closing.

# data[].attributes.body
On the 26th day of intern, I still have to do the morning shift daily duty routine which is:

> To check out guests in the system.

> Validate the parking card they use when entering the hotel area.

> Check in guests who come before 3 pm.

> Register room keycard for them to access enter the room that has been pumped into the system.

> Besides that, I also made a pickup call from an in-house guest.

> Printed the online booking voucher and edited the reservation in the system.

> Before it's time to go home, I have done the closing as usual and my closing sale today is from a guest who paid using Visa and Master credit cards.

# data[].attributes.body
This is the second Eid and I'm still on the morning shift.

> Before I did the guest check out routine, I sent a daily report to the management department via WhatsApp.

> I started checking out guests and validating the parking card for them.

> I have also helped housekeeper to register the keycard before they start cleaning the room where the guest has already checked out.

> Besides that, I print the voucher for online booking and edit the reservation in the system.

> I made a pickup call from an in-house guest who requested to get extra necessities that are in the room or that are not in the room.

> After that, I inform the group to make it easier for the housekeeper to send the requirements to the guest room. > Before 3 pm, I checked in as usual and registered room

keycard for them.

> 15 minutes before the time to go home, I make a closing for guests who pay using cash and visa card.

# data[].attributes.body
On the next day, I was put on the morning shift:

> This is the first Eid of Aidilfitri, even though it's the morning of Eid, I still have to do my morning duty routine as usual.

> Before starting work, i had a raya meal with the front office staff who worked that morning and took some photos for the raya internship memories.

> After that, I started doing the guest check out routine and validating the parking card for them before leaving the hotel area.

> In the afternoon, I checked in guests who came early to stay as the day before.

> After filling in the details, I did not forget to register the room keycard for them to access the room.

> During working hours, I made a pickup call and transferred them to The Rumbia coffee house for inquiries related to the Raya buffet.

> I also made a pickup call and took a reservation for them for the next day and after that I created it in the system.

> I have also helped send the room keycard to the guest room that will be transferred to another room due to the problematic room air conditioner.

> Before the end of working hours, I do closing.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 22nd day of interning, I was put on the afternoon shift:

> I need to check in guests that will staying at the hotel today and register room keycards for them after filling in all their personal details in the system.

> I help guests to validate their parking cards before leaving the hotel area.

> I have also made a pickup call and answered their questions regarding the sahur buffet sold by the hotel.

> Apart from that, I also made a pickup call from in-house guests who requested to get iron, extra towels, mineral water and so on.

> Before the end of working time, I have made a closing for guests who pay using cash and also a visa card.

# data[].attributes.body
On the 21st day of the internship:

> I still need to check out guests and validate the parking card for them before they go out In order to prevent money from being declined from the bank account.

> I have checked out in the morning while in the afternoon before 3 pm, I have checked in guests and registered room keycard for them to access the room that has been pumped into the system.

> In the morning, I registered room keycard for housekeeping.

> Apart from doing the morning routine, I was taught how to send daily hotel revenue to management via whatsapp by Front Office Assistant named Assim Adha. I need to enter the previous day's sales parking first before sending the soft copy document.

> Before coming home from work, I do closing first.

> After returning from work, which is one hour before Iftar time, I was asked to help the Ramadhan voucher counter again.

# data[].attributes.body
On the next day, I still do the morning duty routine as a receptionist:

> I need to check out guests and validate parking cards for them in the morning.

> In the afternoon, I check in guests who come before 3 pm and register room keycards for them after filling in all their personal details.

> Additionally, I made a pick-up call and informed the guest that the sahur buffet costs RM18 and that the chef's choice is the menu.

> I received a call from an in-house guest who asked for additional items to be brought into the room.

> Besides that, I helped the guest to open the room door of one of the guests because he complained that the room key card could not be accessed.

> Before the end of working hours, I made a closing.

# data[].attributes.body
On the 19th day of the intern, I was placed on the morning shift:

> Before guests depart the hotel area, I need to check out them in the system as usual and make sure their parking card is valid.

> In the morning, I help housekeeping to register the room keycard to make it easier for them to access the rooms they need to clean after a guest check out from hotel on this date.

> In the afternoon, I fill in the guest details and check in in the system.

> After that, I registered the room keycard for them.

> During working hours as well, I made a pickup call and explained about the difference between the Ramadhan buffet at Cenderawasih Ballroom and Teratai Garden Hall. The two are different in that Teratai does not serve Arabic food and does not have a performance by special guest musician JayJay, but the ballroom does.

# data[].attributes.body
0n the 18th day of intern, I was placed in the middle shift:

> I need to help both shifts which are morning and afternoon.

> I need to check out the guest in the system.

> After checking out, I will validate the parking card for them so that there is no rejection in their account.

> Before 3 pm which is the check in time, I was asked to go up to the room to check the room that needs to be checked out on this date.

> After finish the room check, I check in the guest who came to stay at the hotel today in the system.

> Besides that, I was asked to go up to the account department to pick up a Ramadhan voucher.

> One hour before iftar time, I was asked to help the F&B Department to cover of the Ramadhan voucher counter.

> I was requested to rip the guest's voucher and provide the table number to the guest.

> After finishing my duty at the Ramadhan voucher counter, I went down to the reception to do my duty as a receptionist as usual which is check in, register room keycard, validate parking card, and pick up call from inhouse guest.

> At 8.30 pm, I have done closing.

# data[].attributes.body
On the 17th day of the intern, I was put on the morning shift:

> I need to check out the guest as usual in the system to make it easier for housekeeping to tidy up the room before the guest comes to check in.

> After that, I helped them to validate the parking card before they left the hotel area. If they do not validate their parking card first, they will be charged by the hour.

> Besides that, I have printed the online booking voucher and edited the reservation in the system.

> As usual, in the afternoon, I do to check in guests and register the room keycard for them to access the room.

> At 2pm, I was asked to go to upstairs to check the rooms that have not yet been checked out and check whether they have extended or already checked out without give any information first at the counter.

> After checking the room, I made the closing.

# data[].attributes.body
Off day.

# data[].attributes.body
On the 15th day of the internship, I was placed on the afternoon shift but but I still needed to work overtime to support the morning shift.

> I was asked to come in 3 hours early before work hours.

> In the afternoon, I helped the morning shift check out guests in the system and validate the parking card for them.

> In the evening, I checked in the guest who will be staying at the hotel today and registered the room keycard.

> Before registering the room keycard, I fill in the details in the system first because it can help the hotel understand their customers better.

> Besides that, I have made a pickup call and taken the room reservation for them.

> After that, I create a reservation in the system so that the room type is not sold to other people.

> Before the end of working hours, I have made a closing.