# data[].attributes.body
- Arrive at the spa at 10 a.m. and pick up the spa key at the security office.

- Perform a deep clean to ensure that every corner and space in the spa is neat and clean.

- Turn on the air conditioner and lights in the treatment room to ensure the treatment room is ready.

- Bringing dirty cloths that have been used in the spa to make treatments to be washed in the laundry because cleanliness is very important to maintain cleanliness and guest comfort.

- Today treatment

Royal couple package 1 hour 30 minutes

Going back at 5.15 p.m

# data[].attributes.body
10 A.M - Arrived at The Pulai Spa (Meet with my SV and she explained a bit about the company that i work for.

11 A.M - SV explained about my work task during my working hours.

12 NOON - Learn how to communicate with guest and customer.

2-4 PM - Study about the treatment that I'll do to customer with my SV.

5.30 P.M - Learn on how to do closing and opening guided by my SV.

# data[].attributes.body
10 A.M - Try to do opening by myself alone without guide by my SV.

11 A.M - Study more about how to open the spa in the morning and how to arrange customer slot for treatment.

12 NOON - Hands on for couple customer from Singapore

The Pulai Spa only focus on masssage treatment

# data[].attributes.body
- Opening Session before 10 A.M

- My SV guide & teach how to clean the equipment used in the treatment room including dirty cloths and dirty towels.

- Learn the massage technique that been use in The Pulai Spa and we have two type of techniques which is Relaxing Massage & Balinise Massage

- Closing

# data[].attributes.body
- Opening before 10 A.M

- Learn grooming techniques on me cause I have to look presentable and tidy when I’am with customer.

- All of my cloth need to clean, smells good and beautiful.

- Learn how to prepare body scrub for customer because the treatment is one of the famous treatment in The Pulai Spa.

- Closing

# data[].attributes.body
- Opening routine before 10A.M

- Manage weekly booking and slot
( contact customer to re-confirm their absent for treatment)

-Manage report for March 2024

- Groom massage skills with SV

- Closing

# data[].attributes.body
- Opening routine before 10A.M

- Weekly cleaning for spa to make sure that spa is always clean and tidy for customer comfort.

- Learn on how to prepare the Herbal Tea and how to serve it to customer because after all the treatment we have to prepare the honey ginger tea to the customer.

- Closing

# data[].attributes.body
- 10 A.M opening for customer

- For today, I only got one customer which take 30 minutes of back massage.

- Here in The Pulai Spa, we focused on massage treatment rather than facial and other. It is because our spa is the spa in Resort. Customer that come to visit are not stay here for along period. So that we just more focus on relaxing treatment.

- Closing at 5PM

# data[].attributes.body
- 10 A.M opening session

- For today, we got no customer because it was weekday and not in peak season. Our spa income is based on season.

- Its mean, during the weekend or peak season, we got lot of customer to handle and during the low season, we will just prepare the stock, stocking and doing treatment room cleaning.

- Closing at 5 P.M

# data[].attributes.body
- Opening was done by my SV

- Doing weekly cleaning routine and prepare the treatment room.

- We will prepare herbal water sachets once a week manually and home made. We will choose one day of the week to prepare honey ginger herbal tea bags to be served to customers at any time after the treatment.

- On this day also we got no customer because it was Ramadhan.

- Closing at 5P.M.

# data[].attributes.body
- Opening before 10 A.M because we’ got many booking order for treatment by today.

- My SV have to import outside worker because we were short of manpower at the spa that day.

- By today, the treatment that I did is

1 Hour Body Massage (3 Pax)

Royal Couple Treatment (1 Couple)

- I also worked over time for today to complete customer treatment and booking.

- Its full booking because today is weekend and we got lot of customer that come from Singapore.

# data[].attributes.body
- Start with my opening session before 10A.M

- This week I’ve already start doing treatment or hands on customer. After a week of practice with daily task in spa, my SV finally let me do my job by my own without her guided.

- I start with Royal Couple massage which is I do that treatment for a couple husband and wife pairing with my SV.

- The price for Royal Couple Treatment is RM390 for couple/ 2 pax.

- This price included with 30 minutes of body scrub, 60 minutes full body massage and herbal honey ginger tea.

- Closing

# data[].attributes.body
- Arrive at spa before 10 a.m to start with mornig routine as usual.

- Turn on all of the spa aircond, lamp, diffuser, and also candle.

- Prepare the room for the guest appoinment at noon.

- Top up the disposable panties and shower cap at all room for guest.

- Start with Royal Couple Treatment.

(This royal couple treatment quit famous and most request treatment because it is for couple and they can enjoy their relaxing moment together)

- Closing the spa at 6 p.m.

# data[].attributes.body
- Today task is to refill the treatment massage oil and pandan leaves for the decoration.

- The massage oil was ordered by bucks to save it as stock, and our task is just to make sure all the treatment room have been prepared with the massage oil.

- The oil that we used for treatment is olive oil and sunflower oil that contains with vitamin B and E which is good for skin and also to prevent from any allergy to our guest.

- Take the pandan leaves that have been planted around the spa. After being plucked, pandan leaves will be washed first before cutting into small pieces. Finally, it will be placed in several corners in the spa and treatment room to maintain the fragrant and fresh smell of pandan leaves in the room.

-Carrying out deep clean activities once a week because today there are no guests coming to do the treatment.

# data[].attributes.body
- Morning duty as usual.

- Prepare to do a discussion with my SV and sorting about the sale so far.

- Creating plan to improve customer service and customer satisfaction.

- Make a survey with my SV to add on some treatment that may take attention from the guest to do that treatment.

- My SV teach me a bit on how to prepare for the weekly income.

- Entertain 2 woman guest that want to have their back body and foot massage.

- Closing at. 5.45 p.m.

# data[].attributes.body
- Opening before 10 a.m because i got guest at 10.30

- Come a bit early to make sure im well prepared for the room and other thing that need to be prepared before the treatment.

- Entertain a Chinese couple guest which also a guest at Pulai Spring Resort and they take the Royal Couple Package which included with 30 minutes body scrub and 1 hour full body balinise massage.

- For Royal Couple Treatment package i have to prepare a bit lot of things such as kain batik and linen to cover the treatment bad from the scrub that we use.

- Around 3 p.m there’s a guest that want to do just a foot massage for 1 hour.

- Closing and going back at 5.45 p.m

# data[].attributes.body
- Opening at 10

- Update with my SV about yesterday sales

- Handing over the new treatment list to be checked by my SV to approve the new price and treatment listing.

- Explain to my SV about the new target and how to get the attention from the guest that stay In at Pulai Spring Resort to come to The Pulai Spa.

- Come out with two treatment for today which is

Full Body Massage 1 hour 30 minutes

Back and Foot Massage 1 hour

- Closing at 6

# data[].attributes.body
- During the Eid al-Fitr celebration week, I have been on vacation for a week because there are non-Muslim part-time workers who do not celebrate Hari Raya who will work to replace Muslim workers who celebrate Hari Raya.

# data[].attributes.body
- Start working for this week

- Arrive at 10 a.m and pick up the spa key at Security office as usual.

- Prepare for today booking and manage time for customer booking and do the confirmation call with few guest.

- Checking stock such as massage oil, disposable panties, body scrub and honey ginger tea.

- Rearrange the mug for the honey ginger tea to be serve to the guest after the treatment.

- Weekly cleaning routine with my SV.

- Today treatment

Royal Couple Package 90 minutes

Full Body Massage 120 minutes

- Closing early at 5p.m.

# data[].attributes.body
- Arrived at spa at 9.45 a.m.

- Opening session like usual by turning on all of the lamp, candle and air conditioners at treatment room.

- Make sure all the room is in good condition.

- Making a report to my SV about the treatment room that have problems which is the air conditioning is not working well and licking.

- This matter makes the room smell bad and have to report the problem to the Pulai Spring Resort facilities management.

- By today there’s no guest.

Going back at 5.30 p.m.

# data[].attributes.body
- Arrives at 10 a.m and take the key at security’s office.

- It was a necessity to take and give back the spa key to the security office and team in purpose of safety.

- So after going back I also have to return the key to security team that was located at Cinta Ayu hotel building.

- Prepare the treatment room to make sure all is in ready for our guest.

- Today’s treatment is

Back and body massage 60 minutes

Face massage 30 minutes

-Going back at 5.45 p.m

# data[].attributes.body
- My SV ask to come a bit late because there’s no guest for today and I just in my standby mode.

- Standby mode is normally on when there’s no guest and everything was already prepared, so that i just stay in spa in case there’s a walk in guest come to the spa.

- Make sure all the things is already  clean and tidy.

# data[].attributes.body
- Preparing my energy for today because i got few customer to get their treatment from me.

- Arrive at 9.45 a.m to make sure im well prepared to faces the back to back guest im working alone on that day and i have to settle all the customers treatment by my own.

- Prepare few treatments room to be ready for my guest.

- Today treatment

Full Body Massage 1 hour

Back and foot massage 1 hour

Foot massage 1 hour

Face massage 30 minutes

-Going back at 6 p.m.

# data[].attributes.body
- Arrive at the spa a little early at 9.45 a.m to make sure everything is ready.

- Arrange and fold the laundry that has been washed the day before in the closet. Arrange according to the type and use of each towel and batik fabric available so that it is easy to take them for use in the future.

- Investigate sales up to that pull to find a way to get and increase sales that month.

-Checking and analyzing sales so far and making the difference from month 12.

- Check on the Honey ginger tea stock so it easy to us to make the new stock of honey ginger tea.

- No guest for today

# data[].attributes.body
- Arrive at spa like usual and make a cleaning session.

- Prepare the room for few couple.

- In The Pulai Spa we only got 2 couple treatments room and the rest is individual treatments room. The couple room is included with hot shower and bath up.

- The couple room is the most use room because guest loves the Royal Couple Package treatment.

- Today treatment is

2 pax of Royal Couple Treatment

- After the treatment it was a necessity to clean up the room so it will always in good condition and also ready.

- Going back at. 5 p.m.

# data[].attributes.body
- Arrive at the spa a little early to pick up the key and prepare the treatment room for guests who will come earlier.

- Prepare the room and turn on the lights and air cond. Air cond is very important to turn on because it is to ensure that guests are comfortable and cool because they will be sitting in the treatment room for a longer period of time and it is important to ensure that they are comfortable.

- Candles will also be installed to get a relaxing and romantic aura throughout the treatment at the spa.

- In order not to overlap with other guests, we need to make a confirmation with other guests to ensure that when they arrive at the soa, everything is ready without them waiting for a long time.

- Today task

1 Royal Couple Package

2 pax foot massage

Going back home at. 5.30 p.m

# data[].attributes.body
- Arrive at 10 a.m and take the key from the security office.

- Today few couple will take their treatment at one time, so my SV have to call a part timer to come to spa and help with the rest couple.

- So my task for today is to help them prepare the room because normally the part timer are not skill with room preparation before the treatment. This because there are part timer from other spa with different sop.

- Today treatment

4 pax of royal couple package

Going back at. 6p.m.

# data[].attributes.body
- Start my day with spa morning routine which is take the key from security office and open the spa.

- Arrive at spa at 10 a.m and start daily cleaning routine. On the air conditioning and all the diffuser and candle to make sure the treatment room is in good condition and smells good.

- Prepare for deep clean because there’s a bit dirt in certain spa area that need to be clean.

- Today treatment is

Back and foot massage 1 hour

Closing and return the key at 5 p.m.

# data[].attributes.body
Today is a Labour Day and the booking is quit full.

# data[].attributes.body
- Arrived early at 9.45 a.m and take the key from security office.

-Turn on all of the air cond and candle in the treatment room to make sure the room in comfortable and cool and also smells good.

- Make the massage bed ready to be used so that the guest are satisfied with the treatment room and happy.

- Make sure all the cups and saucers are ready to be washed and placed on the shelf.

- Make sure the honey ginger tea are still in a good condition and can be drink by guest.

- Today treatment is

Royal couple romance 1hour 30minutes

Foot massage 30 minutes

Going backp at 5.45 p.m.

# data[].attributes.body
- Arrived at spa at 9.45 a.m

- Start with morning routine as usual.

- Make sure the floor are clean and tidy without any dust.

- Checking for the pandan leaves that we used as room fragrance and make sure it still can be use and not dry. If the pandan leaves dry, there will no fragrance.

- Prepare the room for today treatment which is prepare the pad for the massage bad so that it does not get dirty when the customer take the package with scrub.

- Today treatment is

Royal couple romance  1 hour 30 minutes

2 hour full body massage and 30 minutes body scrubs

Going back home at 6 p.m.

# data[].attributes.body
- Start my working hour at 10a.m

- Wipe the floor and mop the floor because there’s a dirt around the tiles due to the animal problems.

- Prepare the treatment room as usual because today was a long today with lot of booking treatment. So i have to prepare few treatments room to be used.

- Today treatment is

2 hour full body massage and 30 minutes body scrub

Face massage 30 minutes

Foot massage 1 hour

Back and foot massage

- I got RM20 ringgit as a tips for me from one of the guest for today.

- Going back at 7.30 p.m for today and work for over time

# data[].attributes.body
- Arrived at spa at 10.15 a.m

- Take the spa key at security office.

- Start my routine with weekly deep clean routine.

- For spa deep clean routine, i will remove all the sarung and kain batik that we used as a pad on the massage bad. We will remove it and the linen that was folded together and replace it with the new one.

- The towel that we use to cover the customer body also need to changed due to hygiene purpose.

-By today there’s no guest and customer.

- Going back at 5 p.m.

# data[].attributes.body
- Arrive at spa at 10 a.m

- Do the laundry for yesterday cleaning

- Prepare the new panda leaves as fragrance for room.

- There’s no guest for today.

# data[].attributes.body
By this week, I continue my OFF DAY due to my son is warded in KPJ Bandar Dato Onn because he is infected by RSV or virus fever.
And I have to take care of him.

# data[].attributes.body
Arrive at the spa at 10 AM.

Follow the usual morning routine by picking up the keys from the guard room.

Prepare a report about the malfunction of the air conditioning in one of the rooms at the spa.

Report to my SV if there any problem with the stock in spa.

There's no customer for today I just planning for the next day activities.

Going back at 5 p.m.

# data[].attributes.body
Arrive early around 9.30 a.m because there's a booking for today.

Prepare for the treatment room for my couple guest.

Prep the ginger tea for my guest.

Take all the dirty linen to the dobi and wash.

Manage to do a couple treatment which is Royal Couple Package for 90 minutes.

Going back 5.30 p.m.

# data[].attributes.body
Morning routine as usual take the key from the security office.

On all of the difuser and air cond because today I also got customer to do a treatment.

Manage to do a full body massage for 2 pax.

Going back at 5.15 p.m.

# data[].attributes.body
Start my day with spa morning routine which is take the key from security office and open the spa.

Arrive at spa at 10 a.m and start daily cleaning routine. On the air conditioning and all the diffuser and candle to make sure the treatment room is in good condition and smells good.

Prepare for deep clean because there’s a bit dirt in certain spa area that need to be clean.

- Today treatment is

Back and foot massage 1 hour

Closing and return the key at 5.15 p.m.

# data[].attributes.body
Take the spa key at security office and start my day at spa with morning routine.

Prepare and make a room because the next day I'll be on my off day and I need to make sure the spa is in good condition without any problems.

Today I do 30 minutes face massage for 2 pax.

Going back at 5 p.m.

# data[].attributes.body
Start my morning with the usual morning routine.

Conduct a check on the malfunctioning air conditioner later today.

Contact my supervisor and confirm if there are any bookings for today.

Ensure all cups and plates are washed clean and neatly arranged.

Revise to prepare a report for my final industrial training.

Today, no guests came to the spa and I only prepared daily reports.

Leave for home at 5 PM.

# data[].attributes.body
Arrived at the spa slightly late because my supervisor instructed me to come in a bit later, around 11 AM.

Arrived at the spa and opened up. It was quite quiet because it was a working day for both civil servants and private sector employees.

There were no guests today, so I continued with the tasks assigned by the faculty.

Went home at 5 PM.

# data[].attributes.body
Took the spa keys from the guard room and headed to the spa to open up.

Arrived at the spa before 10 AM to prepare the treatment rooms for arriving customers.

They chose the Royal Couple Romance package for 90 minutes. They were a newlywed couple celebrating their honeymoon at Pulai Spring Resort.

Served them complimentary our signature ginger tea to refresh them after their massage session.

There was another guest who opted for a 90-minute full body massage treatment.

Left at 5:30 PM.

# data[].attributes.body
Arrived at the spa a bit early, before 10 AM, to prepare the treatment rooms for customers arriving early.

Took the washed linens and sheets, folded them, and organized them neatly in a special cupboard for storing linens and sheets.

Ensured the ginger tea water remained fresh and sufficient for the guests coming in today.

Guests arrived with their friend and opted for the body scrub and full body massage package.

Ensured guests were happy and satisfied with the service provided.

Returned home at 5:30 PM and handed over to the guard room as usual.

# data[].attributes.body
Today is the weekend, and we expect many guests to come with their families.

Made preparations to ensure all treatment rooms were ready and comfortable for use.

There are several guests scheduled to come today, and we needed help from external masseurs to ensure we meet the bookings of the arriving customers.

Several assistant masseurs came to support me and my supervisor throughout the day.

I had the opportunity to perform treatments on some guests today, including full body massage and foot massage.

Returned home around 6 PM, slightly late.

# data[].attributes.body
Came to the spa at 11 AM because there were no bookings today. I needed to carry out the weekly cleaning routine.

I started by removing all linens and collecting used towels, then washed them to ensure they were clean and safe for other guests to use.

I swept and mopped the floors, which was relatively easy because the spa is always kept clean and tidy.

Next, I ensured the spa always smelled pleasant with a diffuser, creating a calming and relaxing atmosphere for anyone entering the spa.

Finished the cleaning tasks a little early and went home at 5 PM.

# data[].attributes.body
Arrived at the spa and took the keys from the guard room, then opened the spa.

Afterwards, I turned on all the air conditioners and room lights to make it look brighter and less gloomy.

It's challenging to ensure the spa looks cheerful because it's a 20-year-old building with classic elements that impart a sense of calm and relaxation, albeit somewhat quiet and dim.

It's mandatory for me to turn on the air fresheners in all rooms and spaces within the spa to maintain a serene and comfortable atmosphere.

There was one guest today who had a full body massage treatment.

Returned home at 5:30 PM.

# data[].attributes.body
After a long break, I returned to work early in the morning because it was a Sunday and there were several bookings from guests for treatments.

Came early to prepare the rooms and ensured they were clean and ready for use by the arriving guests.

Also prepared ginger tea to be served to customers after their treatments at our spa.

The customers who came today opted for full body massage and face massage treatments.

Returned home at 5:30 PM.

# data[].attributes.body
Took the spa keys from the guard room as usual in the early morning and started my morning routine.

Checked the treatment rooms and organized the linens and towels so they could be used for the next treatments.

Prepared fresh linens and sheets for the next customers to use during their treatments.

Today, there were several treatments: two sessions of 90-minute full body massages and a Royal Couple package for a couple.

Cleaned up the treatment rooms before leaving and went home at 5:30 PM.

# data[].attributes.body
For this week,my family faced another tragedy as my child was infected with the COVID-19 virus, and I had to take leave to ensure my child's condition returned to normal and stabilized. I am also concerned about the health of customers who come to the spa if I continue to work. My supervisor advised me to take leave.

# data[].attributes.body
My daily routine starts as usual, where at 10 AM, I retrieve the spa keys from the guard room and ensure the spa is ready to be visited.

Typically, on Mondays, there are no guests coming in for treatments, so it becomes a day for me to complete tasks assigned by the faculty.

I also ensure the spa rooms are tidied up neatly to eliminate any dirt.

Today, I only worked and tidied up the spa rooms.

Returned home at 5 PM.

# data[].attributes.body
Came to the spa as usual and picked up the keys from the guard room.

Everything was ready today as I had prepared everything the previous day.

Today, we have guests coming in as a group from Singapore, so we needed to call in external masseurs to meet their requests.

There are 4 couples scheduled to come to the spa today for massage packages.

All four couples have chosen the Royal Couple Romance package, which includes a body scrub and a 90-minute massage.

Stayed back a bit late to accommodate the arriving guests' requests.

Before heading home, I make sure to return the keys to the guard office.

# data[].attributes.body
Arrived at the spa at 10 AM.

Contacted my supervisor to inquire about today's booking schedule so I could prepare and set up the treatment rooms earlier.

Encountered a few issues, such as a problem with an unstable treatment bed that needed to be replaced.

Technicians and their assistants came to help rearrange the bed and resolve the issue.

Today, there will be a female guest coming in for a 90-minute full body massage treatment.

Returned home at 5:30 PM and returned the keys to the guard room.

# data[].attributes.body
Arrived at the spa slightly late because there were no bookings for today.

Carried out the morning routine as usual to keep the spa clean and organized.

Took the linens and towels to wash them, ensuring they are clean and safe for use.

Folded and stored the washed linens in their proper place.

Conducted a 60-minute foot treatment session for a guest.

Returned home at 5:15 PM.

# data[].attributes.body
Arrived at the spa today at 10 AM and picked up the keys from the guard room.

Prepared a final report during my free time because today is a working day and not many people are coming in for treatments since it's not a holiday.

Cleaned the spa by sweeping and mopping the floors as usual to keep it clean and organized.

There was a guest who arrived around 5 PM, and I had to work overtime to perform a one-hour full body massage treatment for them.

After the treatment, I cleaned the treatment room and left at 6 PM.

# data[].attributes.body
This week, I need to work straight for a week to ensure there's coverage at the spa and someone is present.

I arrive at the spa early to make extensive preparations, including preparing the treatment rooms, preparing ginger tea, and ensuring readiness in case guests arrive.

After opening the spa, I turn on the air conditioning in all spa rooms and set up air fresheners to make the spa smell pleasant and peaceful.

Many guests who come appreciate the spa's quiet, comfortable atmosphere and its unique and classic design.

Today, I had several guests for treatments: a 90-minute full body massage and foot massages.

I returned home at 5:30 PM.

# data[].attributes.body
Arrived at the spa at 10 AM and picked up the keys from the guard room.

Cleaned the treatment rooms that needed cleaning.

Prepared fresh honey ginger tea to restock for upcoming customers.

Created a report regarding the bathtub malfunction in the couple's room. This issue caused water to accumulate in the bathroom area, rendering it unusable.

Submitted a maintenance report to the facility management for prompt repair.

There was one couple who arrived and opted for the Royal Romance package for 90 minutes.