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FINAL REPORT HPT40108 INDUSTRIAL TRAINING 

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FINAL REPORT HPT40108 INDUSTRIAL TRAINING 

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HPT40108 INDUSTRIAL TRAINING PRESENTATION VIDEO

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FORM A PASS OF LIABILITY DECLARATION FORM

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FORM A PASS OF LIABILITY DECLARATION FORM

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APPLICATION LETTER FOR INDUSTRY TRAINING 

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APPLICATION LETTER FOR INDUSTRY TRAINING 

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Cleaning continues on a daily basis.

helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

Photos of promotional materials and the facial treatment setup.

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Arrive 9.25 am and open the spa

Sweep and clean the floor in all corners.

Learn to recognize and familiarize myself with spa facilities and layouts.

Review spa policies and procedures more thoroughly and effectively.

I'm heading back at 4:30 p.m., after ensuring that all of the switches are closed and the spa has been scheduled to close.

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We arrived at 8:45 a.m. to open the spa.

I cleaned up the spa by sweeping, mopping, and organizing the items.

Prepared the treatment area for the first client.

I prepare equipment for the therapists to perfomed traditional massage on client who had scheduled an appointment for 10.30 a.m.

Massage tools include a massage table, oils, face silicon and towels.

Spa management class knowledge was applied to sanitation and hygiene.

Applied massage therapy techniques learned in class.

Ensured that the spa was clean and ready before the first client arrived.

Developed a checklist to ensure efficient cleaning.

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Open the spa at 8:45 a.m., and clean up beforehand.

Getting the spa prepared for the day.

Facial services will include regular, sinus, blackhead/whitehead, Vita C, and acne treatments. We will also provide traditional/relaxing massages.

Keep client records, schedule appointments, and maintain a high level of hygiene.

Respond to customer feedback and prepare promotional materials.

facial creams, serums, extraction tools, massage oils, steamer, towels, cleaning supplies, and marketing software.

Applied knowledge and techniques from wellness and business management to spa treatments and management. Managing demand and quality. Client's skin sensitivities and expectations. Time management, improved techniques, and quality consultations with the client.

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I arrived at the spa at 8:45 a.m. and opened it by 9:00 a.m.

Sweep and clean the floor use a broom and mop.

I organized and prepared items for the day.

Viewed appointments and set up for the first client.

Spa inventory system for scheduling appointments and preparing items.

Applied customer service theories from UMK by scheduling client arrivals and keeping the area clean.

Applied operational management skills acquired through college coursework.

Spa product supply was delayed.

Appointment changes come late.

Effective use of available supplies and communication with suppliers.

Allowing for scheduling changes and providing clients with timely notifications.

Closed 6 pm.

Photos of the spa's clean area and treatment rooms, which are set up and ready for use.

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Open spa at 8:45 a.m. and start sweep and clean the floor.

Preparing items for use during the customer's session

Facials and traditional massages are the usual routine.

Face creams, exfoliants, massage oil

Theory and Practice Relationship. Applied customer service skills and facial techniques learned in class to address problems and difficulties.

Time management for back-to-back appointments

Time management strategies were re-evaluated, and preparation techniques were simplified.

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After eid mubarak, I'll arrived early than before because operation time at 9 am and I must arrived before that time which is 8:45

Sweeping and cleaning of the spa is done.

Organized and prepared the items that customers would use.

Sweepers, mops, cleaning detergents, and organizing trays

Hygiene standards learned from UMK Wellness program applied.

Customer service skills practiced by making sure that the environment is customer friendly.

Getting used to waking up early for Ramadan

For solution, I set an alarm earlier than the usual time, and prepared my breakfast a night before.

Then going home at 6 pm

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Same as the first day, arrived at 9:25 am

Clean the floor and glass door before turn the tick to open

Introduction to the spa; observed spa operation; and attended orientation session.

I'm heading back at 4:30 p.m., after ensuring that all of the switches are closed and the spa has been scheduled to close.

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I opened the spa early and completed the cleaning routine.

Customers who had booked a massage received it in the traditional style.

I also kept a record of all of the clients' preferences.

Tools used include cleaning supplies, massage tools, and customer database software.

Theoretical and practical application of customer service principles learned in business courses.

Massage techniques learned were used to keep clients coming back for more services.

Managing cleaning tasks without compromising massage service quality. To improve workload management, schedule cleaning tasks at specific times.

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Continued arriving early, and a clean-up routine was completed.

Delivered high-quality traditional massages

Updated client files and handled client bookings.

Equipment/Tools used include massage equipment, client management software, and cleaning tools.

Theoretical and practical approaches to client management and record-keeping.

The challenge faced was to manage time between clients and administrative tasks. A time management plan was created to ensure all tasks are completed efficiently.

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We opened the spa and cleaned it as usual.

Prepared and performed the traditional massage.

Processed customer feedback and adjusted services accordingly.

Equipment used includes cleaning supplies, massage oil, and feedback forms.

Theory and Practice Relationship. Customer service classes are where I learned how to process feedback.

Solutions based on client preferences and feedback.

Massage techniques were modified based on client feedback to increase satisfaction.

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Early entry and spa treatments.

Classic massages were provided, as well as additional facial services.

After work, I cleaned up all areas and left them ready for the next client.

Facial and massage tools. Cleaning chemicals and products

Theoretical and practical application of spa hygiene and safety rules.

Keeping the area clean and offering a variety of services. Solutions include organizing actions and implementing a strict cleaning schedule.

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COVID

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Open the spa at 8:45 a.m., and clean up beforehand.

Getting the spa prepared for the day.

Facial services will include regular, sinus, blackhead/whitehead, Vita C, and acne treatments. We will also provide traditional/relaxing massages.

Keep client records, schedule appointments, and maintain a high level of hygiene.

Respond to customer feedback and prepare promotional materials.

facial creams, serums, extraction tools, massage oils, steamer, towels, cleaning supplies, and marketing software.

Applied knowledge and techniques from wellness and business management to spa treatments and management. Managing demand and quality. Client's skin sensitivities and expectations. Time management, improved techniques, and quality consultations with the client.

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I opened the spa, cleaned it, and got everything ready for the day.

Routine facials as well as blackhead/whitehead facials were completed.

Massage services were provided that were both relaxing and traditional.

Tools & Equipment Used items include extractor tools, facial creams, and massage oils.

Theory-Practice Connection, I used extraction techniques and massage protocols.

Managing a large client base. Streamlined treatment processes to ensure quality and efficiency.

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Prepare for the day by opening the spa, cleaning it, and performing a regular and vitamin C facial.

Provide relaxation and traditional massage.

Equipment used includes facial serums, masks, and massage oils.

Theory-Practice Connection, Massage techniques based on vitamin C knowledge

Managed client expectations, resolved issues, and provided thorough consultation to ensure satisfaction.

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Open and prepare the spa.

Perform blackhead/whitehead facials and sinus facials.

Tools used include extractors, facial tools for sinus facials, and massage oil.

Relationship Between Theory and Practice, Applied theory for extraction and sinus relief techniques

Sinus facials were in high demand. So,I kept extra time slots for on-demand treatments.

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Open the spa, clean, and get ready for the day.

Acne and regular facials

Relaxing and traditional massages.

Equipment used includes acne treatment products, facial masks, and massage oils.

Theoretical and practical application of acne treatment protocols and facial techniques.

Problems and constraints: Maintaining exemplary hygiene standards presents challenges. To improve hygiene, sanitize tools and treatment areas regularly.

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Start the day in the spa and clean up. Prepare everything for the day.

Perform vitamin C facials and sinus facials.

Equipment used: Vitamin C serums. Massage oils offer sinus relief.

Techniques for facial and sinus relief are used to address problems and issues.

Weekend crowds, Improved scheduling to accommodate more clients.

After complete the duties, I prepared and settled practical daily report in Padlet to be reviewed by my supervisor, Mrs. Siti Nur Fadzuani Binti Mohd Noor.

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Open spa at 8:45 a.m.

Clean the spa and prepare for the day's activities.

Schedule normal facials and sinus facials.

Provide both relaxing and traditional massage.

Equipment used includes facial steamers, creams, and masks. Massage oil and massage table

Theoretical and practical application of facial treatment techniques taught in class.

Coping with the likes of the clients regarding facial treatment.

Appropriate consultation was conducted to address the proposed treatment.

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Open the spa and clean the facilities.

Plan and carry out facials for blackheads and whiteheads, as well as vitamin C.

Provide relaxing and traditional massages.

Tools used include extractor tools, vitamin C serums, and massage oils.

Theory-Practice Relationship: Applied knowledge of skin care products and extraction methods.

Difficulties include dealing with clients who have sensitive skin. The solution is patch tests were conducted, and treatment intensity was adjusted.

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Open spa treatments.

Acne and sinus facials. Massage relaxation, massages that are not unique

Equipment used includes acne treatment products, sinus facial equipment, and massage oils.

Theory-Practice Applied to acne treatment protocols and techniques for sinus pressure relief.

Timing for handling multiple bookings. Must improved scheduling and time management.

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Allow visitors to enter the premises.

We offer regular facials and vitamin C treatments, as well as relaxing and traditional massages.

Tools/equipment for this profession include facial masks. Vita C Serums, Massage Oils

How facial serums are beneficial. Different massage techniques were used.

The problems encountered and how they were improved

How satisfied the client will be with the facial results. Advice on how to care for oneself at home was provided.

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I got Covid and off work for 3 days

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

Images and videos of daily activities, treatments, and promotional events.

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

Images and videos of daily activities, treatments, and promotional events.

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

Images and videos of daily activities, treatments, and promotional events.

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

Images and videos of daily activities, treatments, and promotional events.

# data[].attributes.body
Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

Images and videos of daily activities, treatments, and promotional events.

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Cleaning continues on a daily basis.

Helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques. To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

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Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

# data[].attributes.body
Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

# data[].attributes.body
Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

# data[].attributes.body
Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

# data[].attributes.body
Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

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Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events. Spa Treatment Equipment

Customer management and marketing tools. Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

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I opened the spa and completed the daily cleaning.

Assisted with a head and shoulder massage.

I organized my inventory and ordered new supplies. Equipment for massaging the head and shoulders.

Inventory management software. I used head and shoulder massage techniques. Inventory management skills were put to use. Massage oil stocks are limited.

Managing several tasks.

Prioritized inventory order.

Improved multitasking abilities.

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The daily opening and cleaning routines continued.

Assisted with the sinus facial treatment.

The system now has updated customer profiles. Sinus facial equipment. Customer Management Software

Applied sinus and facial techniques.

Effectively managed customer data. Handling sensitive customer skin. accuracy of entering customer data

Follow detailed treatment protocols. Double-check data entries.

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SPA WAS CLOSED

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I opened the spa and cleaned it thoroughly, as one would do every day.

Assisted with the eyelash perming session. Hosted a promotional event for new spa services.

Eyelash Perming Kit Event Planning Tools, I used eyelash perming techniques.

Used event management skills.

Managing the delicate eyelash perming process.

Coordinating event logistics. I followed the detailed perming instructions. I planned the event in advance and assigned tasks.

Photos from the eyelash perming and promotional event.

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Open the spa at 8:45 a.m., and clean up beforehand.

Getting the spa prepared for the day.

Facial services will include regular, sinus, blackhead/whitehead, Vita C, and acne treatments. We will also provide traditional/relaxing massages.

Keep client records, schedule appointments, and maintain a high level of hygiene.

Respond to customer feedback and prepare promotional materials.

facial creams, serums, extraction tools, massage oils, steamer, towels, cleaning supplies, and marketing software.

Applied knowledge and techniques from wellness and business management to spa treatments and management. Managing demand and quality. Client's skin sensitivities and expectations. Time management, improved techniques, and quality consultations with the client.

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AIDILADHA EID MUBARAK

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AIDILADHA EID MUBARAK

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Cleaning continues on a daily basis.

helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

Photos of promotional materials and the facial treatment setup.

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Routine cleaning and preparation completed.

Assisted with traditional massage treatment.

Customer feedback was recorded in the spa's management system. Massage Oils and Equipment

Customer feedback can be recorded using a computer.

Several traditional massage principles were applied.

Applications of customer feedback systems were implemented.

Time management for treatment assistance and data entry

Providing solutions for difficult customers.

Correct time management by entering data during breaks.

Conflict resolution skills were used with the customer.

Pictures of the massage room and feedback system.

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I opened the spa and completed the daily cleaning.

Assisted with a head and shoulder massage.

I organized my inventory and ordered new supplies.

Equipment for massaging the head and shoulders. Inventory management software.

I used head and shoulder massage techniques. Inventory management skills were put to use.

Massage oil stocks are limited.

Managing several tasks.

Prioritized inventory order.

Improved multitasking abilities.

Photos from the inventory and massage session.

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The daily opening and cleaning routines continued.

Assisted with the sinus facial treatment.

The system now has updated customer profiles. Sinus facial equipment. Customer Management Software

Applied sinus and facial techniques.

Effectively managed customer data

Handling sensitive customer skin. accuracy of entering customer data

Follow detailed treatment protocols. Double-check data entries.

Media includes photos of facial setup and customer management system.

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Routine opening and cleaning.

Assisted body scrub treatment.

Provided a customer satisfaction survey. Body Scrubbing Materials

Survey software. Body Scrubbing Techniques

Customer feedback will be collected and analyzed.

Scrub must be applied evenly.

Getting customers to complete the surveys

Learned various methods of application.

Customers were offered incentives in return for completing the survey.

Photos from the body scrub session and survey results.

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OFF/CLOSED

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Arrived at 8:45 am.

Helped with set-ups for eyelash perming services.

Observed the procedures for eyelash perming by the specialist.

Materials used

Perming rods

Perming solution

Applicators

Converted the theoretical skills of cosmetology to practical skills.

Understood exactly the application of perming solution.

Asked questions and requested additional demonstration from the expert.

After that, I closed the spa at 6 pm and going home.

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Arrived at 8:45 am.

Helped provide a relaxing massage.

Viewed techniques and took notes.

Use massage oil, towels, massage table.

Used knowledge of human anatomy for the understanding of massage techniques.

Applying correct pressure during the massage.

Continued practicing under supervision until comfortable with the technique.

Back home, 6 pm.

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I arrived at 8:45 am.

Swept and cleaned the spa, then organized the goods.

Designed some advertising billboards to the supervisor's liking.

Tools used include cleaning equipment and design software.

Relevance to Theory and Practice: Utilized marketing expertise acquired at UMK.

Problems and issues include balancing innovation with brand guidelines.

Solution: Gave drafts to supervisor for input.

Going home at 6 pm.

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Arrived at 8:45 a.m.

Assisted with a traditional massage session.

Practice techniques under supervision.

Tools Used massage oils, Heated stones, Towels

Relationship with Theory and Practice

Theoretical knowledge of traditional wellness practices helped to strengthen practical skills.

Issues and Challenges

Maintaining consistency in technique.

The solution is continuous practice and feedback.

After customer was leave, we also ready to closed.

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OFF DAY

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9:30 open

Continued daily cleaning and preparation tasks.

Organized and inventoried treatments for the spa.

Usually just repeat the same process for each day

Clean before going home.

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9:30 open

Continued daily cleaning and preparation tasks.

Organized and inventoried treatments for the spa.

Usually just repeat the same process for each day

Clean before going home at 4:30 pm

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Reached before the operating hours at 9:30 am (Ramadan schedule).

Kept regular cleanups and maintenance of the inventory of supplies on hand.

Helped organize promotional materials.

They wanted me to submit a document with pictures showing the exterior of the spa, the waiting room, counter, passageway, service room, toilet, and pantry.

I'll submitted that document as supervisor wish in PDF.

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Arrived at 9:30 am

Cleaned the spa and collected all the products.

Prepared the advertising posters based on the likes of the supervisor.

Cleaning equipment, graphical design software

Applied marketing technique learned at UMK

How to mix creativity with brand guideline

Show draft to supervisor for feedback.

Leaving at 4:30 pm

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Arrived at 9:30 am

Cleaned the spa and collected all the products.

Prepared the advertising posters based on the likes of the supervisor.

Cleaning equipment, graphical design software

Applied marketing technique learned at UMK

How to mix creativity with brand guideline

Show draft to supervisor for feedback.

Leaving at 4:30 pm

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OFF DAY

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Arrived at 9:30 am

Cleaned the spa and collected all the products.

Prepared the advertising posters based on the likes of the supervisor.

Cleaning equipment, graphical design software

Applied marketing technique learned at UMK

How to mix creativity with brand guideline

Show draft to supervisor for feedback.

Leaving at 4:30 pm

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9:30 am—arrival, sweeping, and cleaning the floors.

Prepared the treatment rooms, setting up supplies.

Set up for the day's appointments within the prepared client service areas.

Helped set up promotional materials as instructed.

I'm heading back at 4:30 p.m., after ensuring that all of the switches are closed and the spa has been scheduled to close.

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Open the spa at 9:25 am

The spa premises were cleaned.

Helped organize the equipment and tools at the spa.

Treatment rooms ready to accommodate clients.

Repeat the same routine or procedure as before.

Organized promotional materials and information of clients.

Helped prepare for client appointments.

Going home at 4:30 pm after clean up.

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9:30 am (Ramadan schedule).

Cleaning up as usual

Make sure things neatly

Cleaned general areas and treatment rooms.

Restocked the supplies and arranged everything in the storage area.

Going home at 4:30 pm after clean up.

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OFF DAY

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Open the spa at 8:45 a.m.

Sweep and clean the flooring. Tools used include a broom, mop, and cleaning products.

Set up items that customers can use.

Traditional massage or facial treatments are the focus. Massage oils, facial creams, and tools.

Relationship between Theory and Practice which is Classroom-learned customer service abilities were implemented.

Massage techniques and face treatments were demonstrated.

Inadequate time management due to high booking volume. Might improve scheduling and allocate appropriate time for each treatment.

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The clients received massages and facials.

Ensured that all cleaning and hygiene standards were met.

Massage table, facial steamer, towels, and oils.

Theoretical and practical application of hygiene measures presented in class.

The pressure of the massage stayed constant throughout.

Improved ways to ensure uniformity.

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Continued to receive frequent massages and facials.

Updated customer information and preferences.

Massage and facial machines, client database.

Record-keeping concepts were applied following the company management training.

Keeping up with client expectations and requirements. Solutions include improved communication and consultation before treatment.

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Massages and facials were provided, as well as the preparation of treatment rooms.

Scheduled appointments.

Spa management software and treatment tools.

Theory-Practice Relationship: Applied scheduling and organizational skills learned in class.

Treatments were delayed due to appointments that overlapped.

Improved booking system to prevent overlaps.

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The focus was on the facial and body scrubs.

Ensured high hygiene standards.

Face masks, scrubs, and exfoliating tools.

Applied product knowledge learned in class.

Issues and challenges include client sensitivity to products. Patch tests were performed before treatments.

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Massage, facials, and handling of customer feedback were all provided.

Kept the spa clean.

Feedback forms, cleaning supplies, and treatment products.

Applied feedback techniques learned in class to improve customer service.

Handling negative feedback.

Implemented feedback-driven improvements to services.

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I must arrived which is 8:45

Sweeping and cleaning of the spa is done.

Organized and prepared the items that customers would use.

Sweepers, mops, cleaning detergents, and organizing trays

Hygiene standards learned from UMK Wellness program applied.

Customer service skills practiced by making sure that the environment is customer friendly.

Getting used to waking up early for Ramadan

For solution, I set an alarm earlier than the usual time, and prepared my breakfast a night before.

Then going home at 6 pm

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Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

My classmate has came to the spa with her mother to get Relaxing Massage.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

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Arrived at 8:45 am.

Helped provide a relaxing massage.

Viewed techniques and took notes. Submitted the letter that supervisor ask for, this purpose was offer chance to student who want continue industrial training at here.

The massage that held use massage oil, towels, massage table. Used knowledge of human anatomy for the understanding of massage techniques.

Applying correct pressure during the massage.

Continued practicing under supervision until comfortable with the technique.

Back home, 6 pm.

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I must arrived before that time which is 8:45

Sweeping and cleaning of the spa is done.

Organized and prepared the items that customers would use.

Sweepers, mops, cleaning detergents, and organizing trays

Hygiene standards learned from UMK Wellness program applied.

Customer service skills practiced by making sure that the environment is customer friendly.

Getting used to waking up early for Ramadan

For solution, I set an alarm earlier than the usual time, and prepared my breakfast a night before.

Then going home at 6 pm after customer service was done.

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Cleaning continues on a daily basis.
helped to conduct one session of facial treatment.

Designed promotional materials for the spa's upcoming packages.

Facial Treatment Equipment

Graphic design software for promotional materials.

Implement marketing techniques learned at UMK. Apply spa treatment techniques.

To address difficulty in using new facial treatment equipment, create promotional materials that satisfy supervisors. More training on the equipment

Design and redesign based on feedback.

# data[].attributes.body
Opening and Cleaning the Spa

Assisting with treatments like massage, facials, and body scrubs.

Recording customer information and feedback.

Attending promotional events.

Spa Treatment Equipment

Customer management and marketing tools.

Applying theories learned at UMK to ensure consistent customer service, operational management, and treatment management in a spa.

Equipment breakdowns. High customer demand during peak hours.

Troubleshooting and maintenance of equipment

Scheduling and prioritizing tasks and duties effectively

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Establish a regular opening and cleaning schedule for the spa.

Continue to offer traditional massages and facial treatments.

Helped to create some promotional materials for upcoming services. Tools used include cleaning supplies, massage and facial tools, and marketing software.

The applied theory involved marketing strategies learned in business classes.

Conciliating service delivery and marketing tasks. Provided specific times to complete marketing tasks outside of the client's sessions for the solution.

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CLOSED

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Perform sinus facials and regular massages for clients.

Maintain high levels of cleanliness and hygiene.

Facial steamers, towels, and sinus-treatment products

Theory-Practice Connection: Applied sinus treatment techniques from theory classes.

Massages should be performed with consistent pressure and technique.

To improve the techniques, it is recommended to practice them more thoroughly.

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Schedule regular massages and blackhead/whitehead facials.

Update customer information and preferences.

Equipment used.

Extraction instruments, facial masks, and massage equipment.

Applied theory on extraction techniques and record keeping was taught in business management classes.

Problems and Difficulties, Making the client comfortable while performing extractions. Implemented gentle techniques to explain the process to clients clearly.

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Provide Vita C facials and massages.

Set up treatment rooms and manage schedules. Vitamin C serums, face masks, and massage oils.

Applied knowledge of vitamin C treatments and organizational skills to business operations.

Coincidental appointment scheduling. Improve the booking system to prevent scheduling conflicts.

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Acne facials and normal massage are my specialties.

Ensure perfect hygiene and customer satisfaction.

Tools Used: Acne treatments, massage oils, and cleaning supplies

Theoretical and practical application of acne treatment and customer service techniques.

Setting appropriate client expectations and skin reactions. In-depth consultation and use of gentle products.

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Schedule regular facials and massage therapy sessions.

Create promotional materials and clean the spa facilities.

Equipment Used: Face creams and massage oils

Marketing software combines facial and massage techniques with marketing plans.

Create appropriate promotional materials. So, I asked for feedback and redesigned.

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HOLIDAY OFFDAY

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HOLIDAY OFFDAY

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H20A1092 ANIS FAZNINA BINTI MUHAMAD SAFRIZAN

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H20A1092 ANIS FAZNINA BINTI MUHAMAD SAFRIZAN

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Assalamualaikum and Salam Sejahtera,

I am Anis Faznina Binti Muhamad Safrizan, a student from the Faculty of Hospitality, Tourism, and Wellness, pursuing a Bachelor of Entrepreneurship with Honors in Wellness at Universiti Malaysia Kelantan. I was attached to Simpoh Beauty Spa for my practical training. My industrial attachment dated from 17th March 2024 to 6th July 2024. In this firm, I learned a lot of important things concerning this wellness and spa business to which I apply my theoretical knowledge in studying towards my academics and career goals.

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Report in for the first day of practice at 9:00 am.

Submit a letter of approval to do Industrial Training from the university to the industry.

Listen to the description of the spa and the tasks that need to be done during the industrial training of the spa manager.

The first thing to do when you arrive at the spa is to wipe every area in the spa so that it does not get dusty.

Then make sure the arrangement in the spa is neat and organized to increase the calm arrangement in the spa.

It is necessary to keep the spa in a state of pleasant and fragrant smells using aromatherapy fragrances.

For the first few days, I just wanted to make sure that the spa was always clean and tidy.

I'll be moving back at 4:30 p.m. after making sure the switches are all closed and the spa is ready to close.

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Simpoh Beauty Spa is a newly established wellness and beauty wellness facility, opened in July 2023, founded by two sisters named Puan Siti Nur Fadzuani and Puan Ain Fazliza. Their spa's name, "Simpoh," takes its origin from the plant related to water and nature, thus reflecting their obligation to natural and holistic treatments. Initially, the spa targeted incorporating salon services but had to change to offer spa services only because of the shortage of staff specialized in providing salon services. Situated in Ambangan Heights, Sungai Petani, the spa has been in high demand ever since for its manifold services, especially traditional massages. Among its services are eyelash perming, several massage therapies, facials, body scrubs, and sauna. Focusing on quality customer service and further planning to expand the types of services offered, Simpoh Beauty Spa sets the example of being truly representative of improvement in wellness with both modern and traditional methods.