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NextGen® Ambient Assist: Transforming Clinician Workflow with AI-Driven Solutions

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NextGen® Ambient Assist: Transforming Clinician Workflow with AI-Driven Solutions

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NextGen® Ambient Assist is a revolutionary innovation in healthcare technology that employs artificial intelligence (AI) to simplify and optimize clinical documentation. Utilizing advanced natural language processing (NLP), this tool listens to and analyzes conversations between clinicians and patients in real-time. It then automatically generates detailed and accurate clinical notes, seamlessly integrating them into the electronic health record (EHR). This process significantly reduces the administrative burden on healthcare providers, allowing them to devote more time to patient care (Smith et al., 2022).

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NextGen Healthcare introduces AI-based ambient listening tech

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Now available for ECP workflows, the NextGen Ambient Assist automatically transcribes provider-patient conversations—saving doctors up to 2 hours a day on documentation.

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Research highlights that up to 40% of clinicians' time is consumed by administrative tasks, contributing to burnout and reduced job satisfaction (Johnson & Brown, 2021). NextGen® Ambient Assist addresses this challenge by automating time-intensive tasks while improving documentation quality and compliance. Since its introduction in 2020, it has been widely adopted across various healthcare systems, demonstrating its potential to enhance productivity and patient outcomes (Taylor, 2023).

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NextGen®Ambient AssistGive Your Clinicians an Experience Advantage

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Pros : Efficiency: Reduces the time spent on documentation, improving clinician productivity (Johnson & Brown, 2021).

Enhanced Patient Experience: Enables providers to concentrate on meaningful interactions with patients.

Improved Accuracy: Reduces errors in clinical notes, ensuring compliance with coding and documentation standards.

Scalability: Integrates easily with various EHR platforms, catering to diverse healthcare settings.

Cons: Cost: High implementation and maintenance expenses may pose barriers for smaller practices.

Learning Curve: Providers may require training and adaptation time to utilize the system effectively.

Data Security Risks: Ensuring the security of sensitive patient data remains a significant challenge.

Dependence on Technology: Over-reliance could lead to issues if the system malfunctions.

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AI is changing the world, and healthcare, as we know it. It has great potential for many benefits. At NextGen Healthcare we're embracing AI, and believe in taking a responsible and thoughtful approach. With leading innovation, we're committed to utilize all available technologies to propel our vision of Better Healthcare Outcomes for All.

A principled approach to stay ahead

Our approach is 'always a human in the middle, not a replacement.'

The safety of health and payment data remains at the forefront of our solution development. Bringing the power of tools that can learn from data provided to it while ensuring its safety is our top priority.

With such high potential, it is paramount that AI use be managed deliberately and with care, ensuring all uses follow best practices. This is crucial to our ethical approach to using this powerful technology.

Benefit the healthcare frontline

With healthcare worker shortages affecting practices all over, our goal is to provide current and future workers with the innovative tools to make their jobs better, and provide better healthcare.

AI algorithms are largely products of the datasets that inform them. These can develop natural biases without deliberate human curation. We ensure our uses of AI solutions work to benefit every community and group.

Bolster all healthcare workers

Healthcare means nothing without the people that provide it. Our approach is 'always a human in the middle, not a replacement.' We aim to empower physicians to reduce routine clerical work to empower physicians and care team members to focus on higher-value priorities and provide better patient care.

Meet your new AI ally, NextGen Ambient Assist

NextGen Ambient Assist transforms patient-provider conversations on mobile devices into temporary transcripts, generating structured SOAP notes. Notes are generated with 90% accuracy, and can save providers up to 2 hours per day. These notes are automatically placed in NextGen Mobile for provider review and editing before being added to the patient's NextGen Enterprise EHR chart. Watch our explainer video and schedule a demo now to learn more.

Watch Now Hear from clients

Where we are now and how we got here

Artificial intelligence and healthcare are far from strangers. The industry has used early forms of AI, such as speech-to-text and predictive analysis, for years. Generative AI (ChatGPT, Gemini, Anthropic Claude, etc.) breakthroughs and the growing need for automation are only some of the next steps in this relationship. NextGen Healthcare has always sought to utilize cutting-edge technology to bring the new tools providers need to enable better care, and this next wave of progress for health IT is no different.

Learn more

Automation in Healthcare IT

Where AI and healthcare meet

About Artificial Intelligence from NextGen

Our approach to AI-supported healthcare IT solutions

AI has a powerful and intrinsic value to increasing the ease, accessibility, and productivity of healthcare. NextGen Healthcare has used some form of artificial intelligence to enhance our software solutions for as long as it has been available. And, while a valuable tool to propel efficiency, it cannot replace the "care" in healthcare. Our goal is to utilize AI technology to improve the provider experience and, working in partnership with our valued clients, to enable better health outcomes for all.

People are loving NextGen Healthcare

Hear what our clients have to say about the effects of our automation solutions

"I've been practicing now for over 25 years. And when I see a patient, I can't tell you how important it is for me to be able to see body language. When I'm using NextGen® Mobile, I'm able to concentrate on those nonverbal cues that otherwise I would completely miss if I were typing away madly into the computer."

Medical Director, Digital and Virtual Health

American Health Network, Optum

"One of the biggest improvements we've seen over the past seven years is not only the automation of many processes but also having access to real-time data. This helps our staff make the most appropriate clinical decisions on behalf of the client."

Arizona Youth & Family Services

"Our providers no longer spend time after hours to finish charts. We've seen an increase in visits and quicker month-end closing. It's not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made."

Advanced Clinical Applications and Analytics Coordinator

READY TO UPGRADE YOUR PRACTICE?

Make the switch to NextGen Healthcare

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NextGen Healthcare embraces a cautious and thoughtful approach to AI technology as a responsible steward of health IT with the ultimate goal of creating better healthcare outcomes for all.

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Opinion and Rationale

In my opinion, NextGen® Ambient Assist represents a groundbreaking step forward in improving the clinician-patient interaction and overall healthcare efficiency. Seeing doctors use work phones with this technology to allow patients to speak freely while the system categorizes the conversation into the patient’s chart highlights its immense value. This not only saves clinicians from the time-consuming task of manual note-taking but also enables them to focus entirely on understanding and addressing the patient’s concerns.

The ability to automatically document everything discussed during a visit ensures that no critical details are overlooked, enhancing both the quality and accuracy of patient care. It’s remarkable to observe how the technology eliminates distractions for the provider, fostering a more personal and engaged consultation experience. Furthermore, this approach can help reduce clinician burnout, as it allows them to concentrate on their primary role of treating patients rather than managing exhaustive administrative tasks.

However, the success of this technology depends on ensuring it is implemented responsibly, with robust safeguards for patient privacy and data security. With these protections in place, I believe NextGen® Ambient Assist has the potential to transform how healthcare providers deliver care, making the process more efficient and patient-centered.

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1 Pages

NextGen® Ambient Assist uses AI to convert spoken conversations into Psychiatric SOAP notes, saving clinicians up to 2 hours of documentation time daily. Notes are generated in 20-30 seconds and seamlessly integrated into NextGen® Enterprise EHR, improving efficiency and reducing burnout....
View more  Join for free to read

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NextGen Ambient Assist Give Your Clinicians an Experience Ad

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NextGen Healthcare - NextGen Ambient Assist Give Your Clinicians an Experience Advantage

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NextGen® Ambient Assist represents a transformative innovation in healthcare, allowing clinicians to focus entirely on patient care while the system seamlessly categorizes and documents conversations into the patient chart. Witnessing its application in practice, where patients could speak freely and clinicians could concentrate on treatment without being distracted by documentation, highlights its potential to enhance patient engagement, improve workflow efficiency, and ensure comprehensive, accurate medical records. My top strengths—Restorative, Consistency, Competition, Achiever, and Harmony—align closely with the goals of this innovation and position me to support its successful implementation. With my Restorative strength, I excel at identifying and resolving potential issues, ensuring the system operates smoothly and effectively. My Consistency enables me to advocate for standardized processes and equitable use of the system across all clinicians. Driven by Competition, I am motivated to showcase measurable improvements in efficiency, documentation accuracy, and patient outcomes, demonstrating the system’s superiority. As an Achiever, I am committed to reaching implementation milestones and ensuring the system’s long-term success. Finally, my Harmony allows me to foster collaboration and address resistance to change, promoting open communication and a supportive environment for adopting this technology. By leveraging these strengths, I am confident in my ability to champion NextGen® Ambient Assist as a vital tool to transform clinical workflows and elevate the quality of patient care.

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By maximizing the successful implementation and impact of NextGen® Ambient Assist, I have carefully selected a team composed of individuals whose strengths align with the key aspects of this innovation. My team includes Alice (Achiever), Rachel (Restorative), Chloe (Competition), Carlee (Consistency), and Holly (Harmony). Each member was chosen for their unique abilities that complement my own strengths and contribute to achieving the overall goals. Alice (Achiever): Alice’s drive to set and accomplish goals makes her an essential team member. She thrives in task-oriented environments, ensuring that each phase of the implementation process is completed efficiently and to a high standard. Her motivation will keep the team focused and productive. Rachel (Restorative): Rachel is a natural problem solver who excels at identifying and addressing challenges. Her strength ensures that potential issues related to system adoption or technical integration are resolved effectively, minimizing disruptions and maintaining project momentum.  Chloe (Competition): Chloe’s competitive nature brings a results-oriented perspective to the team. Her focus on measurable outcomes will drive the team to achieve superior results, such as increased efficiency, improved documentation accuracy, and enhanced patient outcomes, positioning our implementation as a benchmark for success.  Carlee (Consistency): Carlee’s desire for equity and clear processes ensures the system’s implementation is standardized and fair across all users. Her ability to create and uphold structured workflows will support consistency in utilizing NextGen® Ambient Assist, fostering trust and reliability among clinicians. Holly (Harmony): Holly’s ability to foster collaboration and resolve conflicts adds a vital layer of cohesion to the team. Her emphasis on building consensus and promoting a positive working environment will help ensure that all team members and stakeholders are aligned and supportive of the system’s implementation.Together, this team combines complementary strengths that align with the requirements of successfully adopting and optimizing NextGen® Ambient Assist. By working collaboratively, we can address challenges, drive results, and ensure the system’s transformative potential is fully realized in improving clinician workflows and patient care.

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Turn your cell phone into an extension of your practice and free yourself from hours spent on the EHR. Eliminate after-hours charting. NextGen Mobile is a user-friendly, cloud-based platform for documenting care.

Your Guide to NextGen Mobile

The future is mobile: Get ready with this informative and easy-to-read guide.

Read Now

Meet your new AI ally, NextGen Ambient Assist

NextGen Ambient Assist transforms natural patient-provider conversations on mobile devices into temporary transcripts, generating structured SOAP notes. These notes:

Are automatically placed in the patient's NextGen Enterprise EHR chart, pending provider review

Save providers up to 2 hours a day

Ease existing charting with relevant suggestions for diagnosis codes

Can also be generated from Spanish language patient-provider conversations

Watch Now Watch Spanish in Action

Explore the benefits

See how you can benefit.

Additional potential reimbursement (per year)

$

Potential hours saved from reduced documentation time

Experience the benefits of NextGen Mobile

PRODUCT HIGHLIGHTS

Advantages of NextGen Mobile

Hear what our clients have to say about NextGen Mobile

"The ease of being on-call is a huge benefit. When a call comes in, instead of having to stop what I'm doing, find a computer and wi-fi connection and log in, I just look up what I need on my cellphone."

Sebastian B. Heersink, MD

Cataract and Laser Refractive Surgeon and Cornea Specialist

"It's not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made in our clinic."

Advanced Clinical Applications and Analytics Coordinator

"The ability of NextGen [Healthcare] to use listening technology to create a note which is succinct and easy to read is invaluable, particularly in this age of endless, templated notes. NextGen Ambient Assist is a slam dunk!"

Medical Director, Digital and Virtual Health

American Health Network, Optum

Learn more about NextGen Mobile

READY TO UPGRADE YOUR PRACTICE?

Make the switch to NextGen Healthcare

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Mobile EHR Solutions | NextGen Healthcare

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Alleviate the stress of administrative tasks, achieve a healthy work-life balance with our mobile EHR solution that allows you to practice anytime, anywhere.