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There was an update (maybe 2021) to the ZR software for use with touch panels. Was this set up in our ZR?

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HoverCam Training Videos
Troubleshooting Video

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1. Panel - Locker, blue circle arrows icon
Complete twice to make sure fully updated. It will tell you when you have the latest version. Here is a video walkthrough updating the panel.

2. ActivConnect (Android) - Locker, ActivConnect Update (green icon with white up arrow)
Complete twice to make sure fully updated. It will tell you when you have the latest version. Here is a video walkthrough updating the ActivConnect

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Please click here if you are not redirected within a few seconds.

How do I update ActivPanel 9?

How do I reset my Promethean firmware?

Why is my Promethean not connecting to my computer?

Dec 8, 2022 · Learn about the latest 5.4 firmware enhancements available on your ActivPanel. Explore more ...
Duration: 3:02
Posted: Dec 8, 2022

Nov 15, 2021 · There is an update available for our District Promethean Boards. ... Here is how to do this on ...
Duration: 1:54
Posted: Nov 15, 2021

Dec 13, 2018 · Sometimes, Promethean technical support will recommend a firmware update to remedy ...
Duration: 1:30
Posted: Dec 13, 2018

Washington DC (Hagerstown MD), Virginia

From your IP address - Learn more

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update promethean activpanel - Google Search

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Please click here if you are not redirected within a few seconds. How do I update ActivPanel 9? How do I reset my Promethean firmware? Why is my Promethean not connecting to my computer? Dec 8, 2022 · Learn about the latest 5.4 firmware enhancements available on your ActivPanel.

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There might be an option for a "wake-on-LAN" instead of climbing the ladder.

Check with Danny.

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In order to change the Wi-Fi network or reconnect it for the iPad on the wall please follow the instructions below.

1. The iPad is in “Guided Access” mode. To disable this temporarily press the home button 3 times.
2. When it prompts for a password enter in “000000”
3. It should show “End” in the top right corner, click it. There should be a prompt that pops up that says, “Guided Access ended”.
4. You should now be able to go to the home screen of the iPad by pressing the home button.
5. Navigate to the “Settings” app.
6. Select “Wi-Fi” and select “LaTechWPA2” under the list of available networks and enter in your Moodle Credentials when prompted.
7. If a prompt pops up with the network certificate press “Trust” in the top right corner.
8. Now go back to the home screen and navigate back to the “Zoom Rooms Controller” app.
9. Press the home button 3 times quickly and now “Guided Access” mode is enabled again, and the iPad is locked to the “Zoom Rooms Controller” app until these steps are repeated.

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There might be a remote option instead of climbing the ladder.

https://www.pcmag.com/how-to/turn-on-computer-from-across-the-house-with-wake-on-lan

Joel has managed these in the past if we need more information.

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Reinstall ZR controller app (by policy, so it auto updates)
https://zoom.us/DOWNLOAD

Open the ZR controller on the iPad and pair it with the ZR PC.  It will ask you which option you would like to use. See below:

https://support.zoom.us/hc/en-us/articles/360027277432-Using-ZDM-with-iPads

https://www.jamf.com/blog/automatic-configuration-of-zoom-rooms-on-macos-and-ios/

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Dan Nicholson

Zoom AE – Higher Ed

dan.nicholson@zoom.us

+1 (239) 688-9056

https://www.linkedin.com/in/danzoom/

https://hello.zoom.us/c/dan-nicholson

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Joel Murphy
joel.murphy@zoom.us

Solutions Engineer | EDU - East

Zoom Video Communications

Call 205-315-6049  I  Click zoom.us  I  Zoom 7731647660