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Welcome to my portfolio, where I outline my journey towards securing a customer service role at Scotia Bank. With a passion for delivering exceptional service and a desire to contribute to the success of Scotia Bank, I have meticulously crafted this portfolio to showcase my skills, experiences, and dedication to excellence in customer service.

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Outside of work, I am passionate about:

Volunteer Work: Participating in community service initiatives, such as organizing financial literacy workshops for underserved communities.

Travel: Exploring new cultures and destinations, fostering adaptability and cultural competence.

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Attended the Banking and Customer Service Conference: Engaged with industry experts and gained insights into emerging trends and best practices in banking customer service.

Linkedin- http://www.linkedin.com/in/gainjal-thapar-266047216

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Gainjal Thapar - Georgian College - Mississauga, Ontario, Canada | LinkedIn

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View Gainjal Thapar’s profile on LinkedIn, the world’s largest professional community. Gainjal’s education is listed on their profile. See the complete profile on LinkedIn and discover Gainjal’s connections and jobs at similar companies.

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Prepared responses to common customer service interview questions, including scenarios involving handling difficult customers and providing personalized solutions.

Conducted mock interviews with peers and mentors to refine my interview skills and receive constructive feedback.

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Financial Literacy Course: Enhanced my understanding of banking products and services, enabling me to provide comprehensive support to customers.

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Thank you for taking the time to review my portfolio. I am excited about the opportunity to contribute to Scotia Bank's commitment to excellence in customer service and look forward to the possibility of joining your team.