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RUBRIC FOR DAILY LOG (SIEP 1)

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RUBRIC FOR VIDEO SIEP 1

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LAPORAN MAKLUMAT MAJIKAN

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Today is day 10 also last day for SIEP. As usual, start work preparation, to be a waitress, to be a cashier. Picture below is when I dry the already cleaned tableware. I want to thank you for this restaurant owner Kennent Goh and his family member and all the worker give me a lot of guidance bring me happiness during this work. In this short 10 day, I have learned something news and also learned how to deal with different customers and different problem. Although I can't be a high quality waitress but I have tried my best to complete the task.

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Day 9 for SIEP. As usual, before start operation, i need to do start work preparation to make sure each area is clean and tidy. This restaurant recently launched several new dishes, not yet added to the menu, so I must introduce to customers to know when I bring the menu to them. And also let them know the ingredients and taste of the new dishes. Some of the customers dont know how to write down the order, I will teach them or help them to write down. Picture below is I clear the table after the customer paid bill. That all today.

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Today is seventh day for SIEP. Today i have learned about the responsibility a waitress. To be a waitress not only bring dishes for customers but need strong interpersonal and communication skill. Such as need encourage the guests (recommend and introduce new menus to customers). We can give the customer see the pictures or explain the ingredient of the dishes. Furthermore, need to learned resolve the problem with ourself, for example, the rice are empty so we need to tell the customer as soon as possible and try to give them suggestion or we can recommend other dishes for them. Finally, we must answering any question the guests may have, also need creative to create good memory for customers.
That all for today.

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Day 6 for SIEP. As usual, i do start work preparation, waitess, cashier and today i learned new thing that is how to make an ice cream. Mr Kenneth will always guide me and let me know more about hospitality.
- judging customer's need
# Dont always let the customer ask for help, we try to help them solve problems before they ask for help.
- Feedback from the customer (bad or good)
#  because we will know how to fix or improve.
- improve customer loyalty
# smile, thank you, welcome, come again, friendly
# patient to facing complaint
# communicate with customers
Hospitality provide service, we need to know how to create the good relationship and good memory for guests. We also need to know how we satisfy them.
That all for today.

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Today is my day 5 for SIEP. As usual, i have to do start work preparation, to be a waitress and also make drinks. Today no more customer when afteenoon, so i used this free time to washed, wiped and arranged the glasses. After that, i also cleaning and arranging tableware area. Unfortunately, I accidentally broke the glass when i washed it but the boss’s father knows, he is not scolded, but calm to tell me to be careful next time. I feeI very lucky because i have opportunity doing SIEP at here, because can gain more experienced and also can learned new things everyday.

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Today is day 4 for SIEP. I learned to make drinks such as cold drink, hot drink, soft drink and mocktails. Different drinks have diffferent step to make it so i need to remember. Mr Goh talked to me something about the important for restaurant hygiene, safety and grooming need for a waitress?

Restaurant hygiene:
- Every area, for example toilet, kitchen, dining area and so on must always cleanliness. Because want let customers make a good impression of our restaurant.
- To retain customers. Hope the customer
come again.

Safety:
- for example, toilet floor must always keep dry to avoid fall down.
- worker need to wear sport shoes to avoid foot injury.
- child tableware are available to avoid breaking and hurting.

Groming need
- uniform need because of the image for the restaurant and we are a team
- makeup need because we respect to our work and facing to the guests

That all for today.

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Today is my third day for SIEP. As usual, i need to do start work preparation. Then, Mr Goh are teach me more about POS computer how to take order, print bill, and to be a casier.
In the afternoon, Mr Goh suddenly received a notice that the customer requested a birthday party (buffet) at 8pm about 25 people attended this birthday party . So, we need to arranging tables and chairs and setup tableware. We need to complete before that customer are coming, such as tableware, food and drink. This is my good experience because i have opportunity to join buffet preparation work.

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Today is day 8 for SIEP. As usual, before start work, i need to sweep the floor, mop, clean the toilet, wiped the glass door, put down the chair, wiped the table. Today, I did something mistake on my work. I entered wrong drink in POS system, I remake the drink and say sorry to that customer. I also mistake the 13th table are tranfer table to 9th table, I was mistaken when the customer at the 9th table paid, I didn't pay attention, let her pay bill of the 13th table. The boss’s father taught Next time I will pay more attention and be carefulme how to solve this kind of problem. Next time I will pay more attention and be careful. That for all today.

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Pelo Kitchen Yibin Food And Beverages are using a Point Of Service (POS) computer where the server will enter the order from counter and it is automatically delivered via the computer to the kitchen. Today i had learned how to use the POS computer to take order.

As usual, starting work preparation:
- Sweep the floor
- mop
- clean the toilet
- arranging tables and chairs
- wipe the door

Step take order and serve customer:

-          When the customer make a sit, take the menu, order paper and pencil for customer

-          Explain to the customer about the menu if they did not understand

-          After the customer complete write their other, I need to use the POS  computer to enter the order. Recheck after I had enter the order yet, to avoid wrong or mistake.

-          Bring dishes and drinks to customers

-          Try to satisfy the customer (helpful)

-          Clean up the table after customer finish eating

End for the work:
- sweep the floor
- mop

- wipe the washed tableware and keep it at tableware area
- clean the toilet
- put up the chairs on the table

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Today is my first day of SIEP, starting from 11am. My SIEP organisation is Pelo Kitchen Yibin Food And Beverages. Restaurant owner name Kenneth Goh, he also chef for this restaurant.

Uniform:
- Black Shirt
- Jeans
- Jeans apron
- Sport shoes

Starting work preparation:
- Sweep the floor
- mop
- clean the toilet
- arranging tables and chairs
- wipe the door

On work:
- Take the menu, pencil and order paper for customer
- bringing dishes to customers
- clean the table after customer finish eating
- wash the glass

End for the work:
- sweep the floor
- mop
- clean the toilet
- put up the chairs on the table