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ABC Company,
NO. 75, New Road,
Kaluthara.

29/09/2021

MS. Gauri Wathsala,
No. 9, Medaketiya lane,
Beruwala.

Dear Madam.

Apologizing for the unprofessional behaviour of our staff members.

This is to apologize for the inconvenience that you have faced at our company premises. We received your complaint regarding some of our staff members unprofessional, impolite and unhelpful behaviour towards you. We thank you for letting us untoward the incident.

We will take immediate disciplinary action against the staff members who are responsible for this unpleasant situation that you have encountered.

We will assure you that the inconvenience you have faced will not occur in the future. I urge you to stay in touch with us as you have been our long-time client.

Thank you.
yours faithfully,
……………………..
Sarith Hasarinda.
( Manager - ABC Company)

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NO.237/4,

HR Office,

ABC Company,

Colombo 11.

Oct 23, 2021

Mrs. Perera,

No.456/9,

Main Road,

Colombo 11.

Dear Mrs. Perera,

I am writing this letter to apologize for the negative experience that you had with our customer service team.

I understand that our team did not help resolve your issue and didn't provide the level of service that you've come to expect. We identified the staff members who are responsible for the unpleasant situation that you have faced.

We do our best to train all of us agents on how to properly handle customer issues. But your concern was not handled properly. We are very sorry about that. We will take steps to ensure that this situation does not recur.

Sincerely yours,

J. K. Fernando

H R Manager,
ABC Company.

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IM/2019/084, IM/2019/073, IM/2019/076, IM/2019/010, IM/2019/081, IM/2019/101, IM/2019/045, IM/2019/090, IM/2019/049