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They hear about the whiteboard from word-of-mouth, community noticeboards or from the news.

Inclusive Ibrahim was talking to his friend at the usual meet up.
They were sharing about their usual daily life when they Ibrahim opened up about his situation where he how he just retired and his concerns about his newly retired life.

"Bro, I feel like there's nothing to look forward to everyday. It's so boring and I am worried that my retired savings might not even be enough for my daily needs. Some more, I getting old, body not good, need to see doctor more often. Consultation fees also quite expensive!"

His friend then asked him, "Have you heard of the interactive whiteboard?" Ibrahim was confused as he have never heard of it. His friend explained it to him in further details, "It's quite cool! It's made for elderly like us, even the youngsters don't have it!."

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How the persona knows more about it

Ibrahim's friend talked to him about how great the whiteboard was and how it helped him on a daily use. Ibrahim's friend mentioned about how he can obtain it and also the use of it.

"I think this whiteboard will definitely be of use for you. You can help others, your everyday life will be less boring. Maybe you can also ask for ointments from those who have extras lying around so you save a bit more money. You can get vouchers and rewards from helping others. It's free some more."

Ibrahim : Bro, it is really interesting to hear about this whiteboard. Let's go and get it.

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How the persona obtains it

Both of the elderly will make their way to the community club and check whether they are eligible for the interactive whiteboards. They present their identification card to proof that they are above 65. (There are also exceptions for the disabled and handicapped who needs help or company at home. They will be checked through a case by case basis. )

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How the persona uses it

Ibrahim found that the interactive white board is very easy to use. He can simply speak out what he need  and it will be translated to text as he is not really confident with writing and reading. In addition, he enjoys reading other community's requests and helping others whenever he can.  His favourite memory was when he helped his neighbour by giving some extra ointments his neighbour needed and then making a new friend through helping his neighbour.
I: This whiteboard has definitely made me be able to spend my time more efficiently, I also enjoyed the fact that I could help others and others could help me too!

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What the persona remembers it

Both of the elderly enjoy using the whiteboard as it is an easy way to ask for help. Additionally, they are able to interact with their neighbours more through this initiative. They feel that the whiteboard initiative has increased the kampong spirit in the neighbourhood, and reminds them of old times.
I: I will definitely recommend this product to my friend since it's free and easy to use. My favourite part is that I can obtain points and exchange them for supermarket vouchers, which eases off my financial burdens.