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there are not of websites don`t have proper customer support

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There are some scam online stores

Most of the online web store get spoofed and in return they get customers details

src//http://moneyconnexion.com/online-shopping-problems.htm

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https://www.inc.com/yoav-vilner/5-tech-solutions-to-solve-online-shopping-problems-in-2016.html
http://www.businessinsider.com/sc/online-shopping-solutions-2015-12?IR=T&r=US&IR=T

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- Keep an eye out for sales or during certain periods during the year for promotional codes to buy (Customer's Perspective)
- Lump purchases into one package if possible (Customer's Perspective)

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- On demand delivery by collaborating with Uber company
- Real time tracking and notifications keep customer aware of their product(s) whereabouts and estimated time
- Parcel stores such as (7-eleven/Cheers in Singapore)

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Unclear Return & Guarantee Policies - Kok Foo

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Unclear Return & Guarantee Policies - Kok Foo

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- Owner & Moderators of website should make checks and research on the products before putting on the website for sale.
- Added "Refund" feature that allow full return of money for bad product(s).
- Simplified policies should be shown, clear and concise to customers before purchase to let them know.

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- Video Reviews
- Place statistics of customer feedbacks into a graph/chart
- Filter feedback from customers into different categories such as "Most Helpful" , "Most Rated"

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https://yourstory.com/2017/04/common-problems-online-shopping/

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- Many times we spotted a great deal on a product and when we are one click away from purchasing it, we notice the additional shipping charge.
- This is commonplace on all e-commerce sites when you order amount isn't high enough to qualify for free shipping.
- Even so, sometimes shipping charges are added on each individual product and not the collective order.

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Unclear Return & Guarantee Policies - Kok Foo

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Unclear Return & Guarantee Policies - Kok Foo

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- We have no idea of product's quality until we hold it in our hands.
- Returning things bought online is quite common.
- Many sites have vague return policies that can leave you with a low quality product and no way to return it.
- Same for guarantees, most sites don't clearly mention what the policy is for a product and then refuse to carry out replacements if you receive a damaged product.

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- Our predicament constantly turns up while shopping online is when the order will be delivered.
- E-commerce sites have order tracking systems for customers but they aren't always accurate.
-Delivery personnel often turn up when we are working or out somewhere as there is almost no way to fix a particular time slot to take place. Same for returning products.

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- No guarantee of product's quality
- Reviews not always reliable
- Fraudulent sellers who intentionally mislead customers to increase sales are prime reason for faulty/sub-par products sold online
- Due to the volume of goods e-commerce companies handle these days, it can be difficult for them to conduct quality checks on each and every one of the products they are selling.
- The issue of correct size remains a serious drawback for buying clothing and footwear online. Sizes vary from brand to brand and you are unable to try out the products before buying.