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Where was a missed coaching opportunity?

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Where was a missed coaching opportunity?

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What was something positive you noticed during this role play conversation?

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What was something positive you noticed during this role play conversation?

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What is something you might have done differently?

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What is something you might have done differently?

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I would have created a screen-castomatic to help my sista out! :-)

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Absolutely! This was a great opportunity for this teacher to actually LEARN how to operate in an Excell program! This could have also opened the door for other times that this teacher may have needed help. Boooo Mosser!

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The only positive piece that I could find was that at least the teacher felt comfortable making that initial call - YIKES!

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She told her how happy we were to have her on board :-)

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TONS!  Instead of telling her she could do it herself, she should have offered to sit with her or screen share to show her how to do it.  Telling her that it would take too long to explain was not cool :(

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I would ask the teacher to join me in Skype, Join.me, or Adobe Connect so we could tackle it together - or - meet in person to walk her through.

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I would say it was a positive that the "lead teacher" either answered her phone to speak to the new teacher or at least called her back. She didn't just follow up with an email or text about the phone call received from the new teacher.

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There where many missed coaching opportunities. The lead teacher could have created a quick tutorial video for the new teacher on Excel, or offered to meet her in person to show her some of the Excel skills.

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I would have asked the teacher to meet me in person or to join me in Adobe and shared my screen. This way I could help her with her questions about Excel and many more that she might not know she has until we review some of the Excel skills.

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The lead teacher said she was happy to have the new teacher on board.

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The lead teacher missed the opportunity to coach the new teacher with actually using Excel. Instead, she's doing the work for her.

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I would have created a video showing myself walking through the steps or have done a screen share in Adobe Connect so the teacher could see the steps. I would have the teacher going through the steps at the same time on her file while I walk her through it on my end.

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She was encouraging in her voice and wanted to be helpful - only it wasn't the right kind of helpful... lol

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So many teaching moments here! Even if you can't meet face to face to help your person, there are other ways to teach/help them! I like to create step by step video tutorials.... that way the teacher can refer back to them at another time when needed.

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Either meet in person or send them a video.

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I would probably not try to make it sound like Excel is super easy and downplay her confusion. :)

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I think Lead Mosser could have used a more supportive tone, commiserate with her and acknowledge her struggle. Also, she could have worked with her more instead of just doing it for her (teach a man to fish).

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Lead Mosser did end on a positive note, stating that she had an open door anytime (even though her actions didn't match those words). :(

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Mrs. Mosser answered the phone! She was accessible. :)

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This teacher clearly wanted to learn how to perform the technical task herself and Mrs. Mosser took away that opportunity. Mrs. Mosser also downplayed her struggle by saying "it's so super easy!" It's obviously NOT easy for that teacher, and maybe upset her by thinking she should already know how to do it.

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I would've made a screencast to demonstrate the process.

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She said she wanted to help.

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Mrs. Mosser was belittling, hasn't spent time getting to know her and wants to do it all for her instead of showing her ways to do it herself.

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She could have spent a little time getting to know her, offered to go in adobe connect to share content, meet with her in person, send a video of how to fix the issue, take the time to talk her through it. Show some care and concern that the issue this person is having is a real struggle.

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She answered the phone willing to help and was welcoming of the new teacher

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She answered the phone willing to help and was welcoming of the new teacher

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Nancy Barbara

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There were many missed opportunities. First, "Masked Mosser" could have guided "Traumatized Teacher" through excel instead of making her feel even more inept. Secondly, her tone was less than welcoming which would make the teacher think twice about calling a second time. Hardly last, but, in addition to her tone, she was condescending and made the teacher feel like she was imposing.

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I would have used Skype and done a screen share and walked her through the steps or offered to meet somewhere in person. I would have also partnered her up with another team member for support. Even if I was in the middle of something important, I would have had a more welcoming tone and would have treated her with respect and dignity instead of having a judgmental tone. Shame on you, Masked Mosser!! :)

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The lead teacher was happy to have the teacher on board and acknowledged she was indeed "new."

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There were several, starting with the teacher explaining she was new, a bit overwhelmed, stating frustration with Excel, asking for the help, and later stating again how she would like to know how to do it herself for the future.

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I would first try to walk them through the steps over the phone as she explained what she wanted to do by having my own excel open to mimic what she was seeing. If this did not help, I would offer a meet up to help her face to face.

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The lead teacher showed understanding to the new teacher.

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She missed the opportunity to actually train the teacher on how to use Excel. Instead, she just offered to do it for her.

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I would have either offered to meet with her, or create a video that explained what to do, or met with her in Adobe Connect. If for some reason, I didn't know how to help her with the issue, I would have reached out to someone on the lead team or tech team that could help.

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The positive would be that the lead teacher picked up the phone.

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The positive would be that the lead teacher picked up the phone.

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- Tina Wooles

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She missed a teachable moment by helping the new hire learn to do it herself.

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She missed a teachable moment by helping the new hire learn to do it herself.

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- Tina Wooles

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I noticed that Lead Mosser seemed distracted - not really "present" and didnt seem to hear what Teacher Sarah was wanting.  

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I noticed that Lead Mosser seemed distracted - not really "present" and didnt seem to hear what Teacher Sarah was wanting.  

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Cascade DuSel

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She missed the entire teaching opportunity of the interaction - she taught nothing. Put out a fire and bandaided the situation but genuinely taught nothing other than learned helplessness

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So sometimes for me it is hard to describe something like that on the phone. I like to see it and hear it so I dont end up saying things like "click on the blue greenish thing in the corner of the middle of the screen next to the three dots". I need to say it but I also need to see it so I like to meet someone in adobe connect OR for something like this a screencast would have worked perfectly