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How to offer Better Customer Service in Hospitality Industry - ET VOILA

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How to offer Better Customer Service in Hospitality Industry - ET VOILA

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Hospitality industry is having a wide range of categories and services. Read how you can improve and offer better services in this particular industry.

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Web Technologies and Video Promotion to Improve Your Business

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Web Technologies and Video Promotion to Improve Your Business

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Video is the futurethere is no doubt about that. Consumption of video content increases dramatically. The specialists predict that video will occupy by 2020, more than 80% of traffic on the web.

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The Fresh Italian Concept Etvoila App Is Coming To Canada

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The Fresh Italian Concept Etvoila App Is Coming To Canada

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Etvoila today announced the availability of Hospitality App, developed in association with Dmedia Digital.

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The Fresh Italian Concept Etvoila App Is Coming To Canada

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Etvoila today announced the availability of Hospitality App, developed in association with Dmedia Digital.

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5 Secrets To Improve Customer Service - ET VOILA

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5 Secrets To Improve Customer Service - ET VOILA

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Make your BRAND synonymous with improve customer service, thereby enhancing brand awareness and loyalty. Click and visit ET VOILA to read more.

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4 Strategies to Improve the Customer Experience in the Age of Digital

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4 Strategies to Improve the Customer Experience in the Age of Digital

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In a world where consumers are increasingly demanding, regardless of their sector of activity, their survival is now based on their ability to offer a great customer experience.

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In a world where consumers are increasingly demanding, regardless of their sector of activity, their survival is now based on their ability to offer a great customer experience. Here are six strategies to advice companies wishing to offer their clients an exclusive experience and capitalize on this asset to continue their development...

1. Creating a multi-channel experience, but allowing customers to go one without any problem
Customers are now used to communicating with businesses via a variety of channels such as phones, social networks, instant messaging, and emails, and expect them to provide the same service across all channels. Although the integration of the various processes and technologies may be more complex than it seems, the game is well worth the effort. And if you have effective tools to analyze the flow of information from customer interactions, then the company can take a big step ahead of its competitors. To get the most out of the contacts made on these different communication channels, companies must have an overview of their customers. It is therefore important that they have a common archiving system, which can be provided by one of the many CRM systems available on the market today or via a multichannel solution on the cloud.

2. Redefining customer assistance processes
In an era of social networking, a company's reputation - and therefore its sales - can pay the price of consumer discontent even before customer service knows of any problems. To maintain good relations with customers, any company must have proactive processes that will allow it to maintain a proximity and to respond to their requests. They must thus redefine their assistance processes to better anticipate the imponderables, whether to stem a crisis in power by responding very quickly on social networks or to identify areas for improvement on a range of products. It has also become essential to link predictive and prescriptive analysis tools to service and support processes.

3. Develop personalized product and support experiences

Personalization of products and services is already a priority for many companies. The exploitation of digital data relating to people, processes, companies and devices - can greatly accelerate the necessary transformation of work processes. Companies should seek to develop harmonized client data models that combine information from the internal CRM system and customer service information through its social networking activity, with the idea of preparing support scenarios for better Anticipate and satisfy customer needs. At a time when products are increasingly personalized, customer service must learn how to make good use of digital techniques and tools to offer tailor-made assistance. This includes the use of highly qualified client advisors who can defend the interests of the client, but also to guide them.

4. The importance of surprising the client
Measuring the commercial value of contacts with customers through social networks is not easy. Of course, we can get an accurate picture of customer service performance using quantitative indicators, starting with the total number of requests processed and the resulting customer satisfaction rate. Beyond that, customers are thirsty for highlights, unexpected interactions, which give them the feeling of being privileged. Customer service must therefore plan these times with as much meticulousness as it gives to the analysis of quantitative indicators. Because these delicate attentions mark the customers even more durably.

Matia Orsi is an expert in the field of business management and internet/technology as well. He is currently serving for etVoilaCanada. The author loves to share his experience about the latest technology related news like improving the customer experience using internet technologies, latest apps, services in hospitality industry etc. You can follow his articles for business and tech updates.

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4 Strategies To Improve The Customer Experience In The Age Of Digital

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In a world where consumers are increasingly demanding, regardless of their sector of activity, their survival is now based on their ability to offer a great customer experience. Here are six strategies to advice companies wishing to offer their clients an exclusive experience and capitalize on this asset to continue their development...

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Secret Tips To Grow Your Business - ET VOILA

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Secret Tips To Grow Your Business - ET VOILA

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5 secret tips on how to grow your business. Showcase your business and guest services you offer using ET VOILA Services.

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Grow Your Business | Improve Customer Service | Hospitality Industry | ET VOILA

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Grow Your Business | Improve Customer Service | Hospitality Industry | ET VOILA