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Core Values:

Creating a culture of warmth and belonging.

Acting with courage and finding new ways to grow company.

Being present, connecting with transparency, dignity and respect.

Delivering the best in everything they do (Starbucks, n.d.) .

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Code Of Ethics:

Compliance with laws and regulations

Appropriate marketing practices

Avoidance of discrimination and unfair treatment

Assurance of product quality and safety

Encouragement of ethical behavior

Customer care and responsiveness (Starbucks, 2019).

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The importance of uphold codes of ethics:

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The importance of uphold codes of ethics:

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Preserve reputation and culture: Starbucks's Business Ethics and Compliance programmes help promote ethical behaviour at the company (Bhayani, 2023).

Building stakeholder relationships: Ethical conduct ensures fairness and respect for all stakeholders, including employees, suppliers, and the environment, fostering positive relationships and long-term partnerships.

Sustainability and responsibility: Ethical conduct allows Starbucks to engage in sustainable practices, contributing to a more equitable and environmentally friendly world.

Legal Compliance: Following ethical standards helps Starbucks keep compliance with laws and regulations.

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A familiar third place where they can relax in their own comfort (Tanca, 2023).

Personalize customer experience

Leading the trend of electronic point accumulation for customers

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Racism scandal at a Starbucks store in Philadelphia (Shanahan, 2023).

Scandal of preparing beverages with toilet water in Hongkong (USA Today, 2013)

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How to handle when their ethical rules are violated

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How to handle when their ethical rules are violated

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Quickly admitting their mistake and apologizing to the two victims as well as the public, employees could be trained

Transitioning to bottled purified water