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Jigsaw Cork - Single Session First Pilot Phase

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Jigsaw Cork - Single Session First Pilot Phase

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Lived experience (Youth Advocates)

Youth Advocates with a lived exp took part "Blue sky" thinking initially - these sessions helped shift decision makers thinking at an early stage

Used their exp to influence design thinking

Decision makers brought ideas from other countries to this space with Youth Advocates to test and hear their thoughts

Decision makers would have asked question like "Here is what we are thinking about x.y,z now how does that land with you" so consulting with young people

The LEARNING from this type of activity was that Youth Advocates were encouraging decision makers to pivot to digital but decision makers were not seeing that on the ground from young people accessing our services and there was very little uptake of Digital. There was a gap between what the small group of youth advocates thought and how young people were voting on the ground.

There is therefore a possible Question of the reliability and validity of some conversations.

Other decision makers felt there was significant benefit of talking through data and data collection methods.

On reflection, there is a question as to whether the lived experience Youth Advocate group was too small (2 - 3 young people) (12 - 15 would be more useful) - and in terms of profile of young people - there were mixed views - lived exp v's "general" young person v's students

It was noted that it was a little messy in teh set up stages and it was noted that those is ok because sometimes it reflects where we are. A question was posed, Is it ok to sit in the mess with them?

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Youth Research Council (YRC) Support with the relevant elements in terms of the initial specification for the system

YRC and other lived experience Youth Advocates supported with relevant points around interaction Data point, web form, Youth Satisfaction Survey. There was a working that meet (2 - 3 times) facilitated by key project staff and outside of this WhatsApp was used to inform voice and continue to get inputs from young people.

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Youth Advocates in the Connect Service User Group in the Project Design Phase stress timely care

A youth consultation as part of Youth Advocate National Event ( Jigsaw Blast '22) in the summer of 2022, Stressed timely care and that became a catalyst, it was heard by decision makers present and received - oy became the north star

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Helps meeting missing middle

12 weeks long

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Satisfaction forms completed by young people accessing single session pilot - double digit response rate 25% - this survey was different from Youth Satisfaction Survey - it focused on satisfaction and acceptability

Jim completed a significant Case notes audit of approx. 160 plus cases - in a larger than expected number young people were saying it wasn't working. This was a significant piece of work to extract the voice of young people from their notes.

This has resulted in Changed/informed practice

Merging of data sets giving a picture, these data sets relate to young peoples outcomes and their experiences of the pilot and have informed thinking and decisions

Think about the minority of young people to tweak the design

REFLECTION: decision makers feel we need to track Young peoples exp on an more regular and routine tracking such as case notes audits.

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This will be a co produced model

Lead by a Jigsaw Researcher, works has already bgegun on this.