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Materials and signage in languages other than English. Also, promoting services that can be delivered in languages other than English (multilingual student employees and other staff).

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Materials and signage in languages other than English. Also, promoting services that can be delivered in languages other than English (multilingual student employees and other staff).

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Accudemia data for usage by ESOL students, international students. 

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Accudemia data for usage by ESOL students, international students. 

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Student Support Services (ISP, ELI Connect) 

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Student Support Services (ISP, ELI Connect) 

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Faculty and Staff (introduction courses. EX: Eng 105, Math 200, ESOL 400) 

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Faculty and Staff (introduction courses. EX: Eng 105, Math 200, ESOL 400) 

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New Project: Reducing Equity Gaps for LatinX/Hispanic Identifying Students

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New Project: Reducing Equity Gaps for LatinX/Hispanic Identifying Students

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After further data review, we decided to move our project toward something with more measurable impacts. Looking at tutoring data, we notice that Latinx/Hispanic identifying students make up the majority of students we serve. However, the outcomes for these students are much lower than the next two highest served populations.

Our project will focus on reducing this gap.

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The TLC already has a baseline for this data and an established process for measuring the data. Moving forward, we'll take a specific look at how each of our services are impacting outcomes for LatinX/Hispanic students.

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We'll collect data in our three main areas:

Success Rates (Rate of earning a C or better)

GPA comparisons vs peers

Overall usage stats for students

We'll also add qualitative questioning via surveys to tap into student perspectives

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The data guides the decision making as it will show us where we're underperforming. It will also allow us to see trends so we can better identify connections to programing changes and/or external influences. Qualitative data will help us identify better ways of addressing students needs here in the center.

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As an HSI institution, there are many collaborations that we believe will be helpful in this effort. Internally, we'll be working with CTTL to improve our media and digital offerings. Externally, we'll be learning from various programs in the SESP division, tapping into the leadership of the Puente community, as well as the other academic divisions to better connect students to our services.

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Working with PRIE for annual disaggregation and starting exit surveys.

Preliminary Data suggests a focus on retention of users could be helpful for tutoring.