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Inventory Shortage

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No available funds pambili ng stock dahil hold ang pay out/walang pay out

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Unavailable stock sa supplier

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Late fulfilment

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Unable to deliver item

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Walang production from the manufacturer

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Stock shortage

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Flash Express does not deliver bulk items door-to-door

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Late request of stocks

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Chest Freezer is considered bulk item

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Late shipment ng distributor/supplier

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No proper inventory

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2. Courier did not pick-up due to high volume of pick-up

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2. Courier did not pick-up due to high volume of pick-up

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Flash Expess does not have a vehicle to transport bulky items to buyer's doorstep

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No proper orientation sa staff. (Smile)

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Incorrect assignment by Lazada of Logistics Partner for the item

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High inflation rate, konti lang ang nabili with the budget

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3. Customer Service no contact number of HUB

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3. Customer Service no contact number of HUB

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Why 1
Cant locate house

Why 2
Full na ung truck ng mga package

Why 3
Nasiraan ng sasakyan

Why 4
Di na naabutan ng oras, gabi na

Why 5
Walang tao sa bahay

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1. Lack sa Promotion

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2. Courier unable to establish contact to the buyer.

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2. Courier unable to establish contact to the buyer.

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3. Seller contact the courier and Lazada Help Center.

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3. Seller contact the courier and Lazada Help Center.

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Minsan po Hindi po nakadaan Yung courierim not sure kung pwedeng ma drop off, Kasi pick up po sya.

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Delayed shipping
Return parcel damaged
First mile 3pl
Bogus buyers
Delayed pick up by 3pl

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4. Contact Logistics Team for re-attempt delivery schedule. 

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4. Contact Logistics Team for re-attempt delivery schedule. 

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Kapag drop namin,  TAG DW KASI AS PNR.

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Failed delivery

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Invalid address or can not locate

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2. Buying but not getting or not accepting esp cod

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2. Buying but not getting or not accepting esp cod

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Lack of time due to work (need to sched pick-up from supplier)

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Lack of time due to work (need to sched pick-up from supplier)

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Customer rejected the delivery

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3. Not able to update the stocks onhand thus incur penalty

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3. Not able to update the stocks onhand thus incur penalty

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5. Contact the buyer and have the order confirmed prior Shipping to cut losses; and have a successful transaction.

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5. Contact the buyer and have the order confirmed prior Shipping to cut losses; and have a successful transaction.

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COD payment, no available cash si buyer

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4. Not able to comm well with buyer giving bad feedback

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4. Not able to comm well with buyer giving bad feedback

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Low Number of Orders
1. Traffic in Platform
2. Lack of Marketing
3.. Lack of Time
4  Lack of Manpower
5. Lack in Marketing Financial

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buyer na nag complain sa maling item na nabili nya 1. why? hindi nasagot ang inquiry 2. why? lack of manpower 3. why? kulang sa budget