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Progress:

Buyers place orders on the website/app without having to pay immediately.

The order is processed and shipped to the buyer's address.

When the delivery person arrives, the buyer checks and pays directly by cash or card (if the delivery person has a POS machine), or transfers money to the delivery person.

After receiving the money, the delivery person completes the order and transfers the money to the seller.

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Progress:

The buyer selects the product and goes to the checkout page.

Enter credit/debit card information or use e-wallet (like PayPal, Momo,.. ).

The payment gateway encrypts and transmits the information to the buyer's bank to authenticate the transaction.

The buyer's bank checks the balance and confirms the transaction.

Money is transferred from the buyer's account to the seller's account through the payment gateway.

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Order processing with OMS(Order Management Systems)

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Order processing with OMS(Order Management Systems)

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1. Create order

Buyer places order : Customer visits Website/App, selects product and adds to cart.

Order Confirmation : After selecting a product, the customer enters personal information and chooses a payment method. The order is then created and confirmed.

Automatic command code generation : The OMS system automatically generates a unique command code for each transaction for easy tracking.

2. Check inventory

Check Inventory : The system checks the inventory status based on the ordered product information. If the item is available, the order moves to the next step.

Update inventory : The system automatically updates the quantity of products in stock after the order is confirmed.

3. Order processing

Order Classification : OMS classifies orders based on shipping address, priority, or shipping method for more efficient processing.

Prepare order : Once the order is confirmed, the system will send a request to the warehouse or supplier to prepare the product.

Buyer Notification : Customers receive email or SMS notifications about order status

4. Order shipping

Select shipping unit : The system integrates with shipping services to select the appropriate shipping unit based on delivery address, estimated delivery time and shipping cost.

Delivery : The order is sent to the shipping unit and the system updates the estimated delivery time to the customer.

5. Order Tracking

Shipping Tracking : OMS allows sellers and buyers to track order status throughout the delivery process through the bill of lading

Customer Notification : When the order is near, the system will send a notification to the buyer about the delivery status.

6. Delivery and Confirmation

Receiving the goods : The buyer receives the goods from the shipping unit and inspects the product. If everything is as described, the delivery process is complete.

Delivery Confirmation : The buyer or delivery unit confirms receipt of the goods on the system and the order status is updated to "Completed".

7. Payment and order completion

Payment : If the customer chooses COD payment method, the money will be collected upon delivery. For online payment method, the money will be transferred to the seller after the order is completed.

Complete order : After receiving the goods and payment, the system will mark the order as completed.

8. Return Processing (If Any)

Return Request : If a customer is not satisfied with the product, they can request a return through the system. OMS will manage the process, from accepting the return request to processing the refund.

Confirm and refund : After the product is returned and inspected, the system will update the return status and proceed to refund the customer.

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The process of a customer and ordering through Web/Apps

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The process of a customer and ordering through Web/Apps

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1) Search and discover:

Search: Customers often use search engines, social networks or directly access websites/apps to search for products.

Explore: After finding a product, customers will spend time learning about the product, reading descriptions, viewing images and reviews.

Comparison: Customers often compare your product with your competitors' products.

2) Make a decision:

Add to cart: Once the customer has selected a satisfactory product, they will add the product to the cart.

Payment: Customers choose the appropriate payment method and proceed to payment.

Order confirmation: After payment, customers will receive order confirmation notification

3) After purchase:

Waiting for order confirmation: The order will be in the queue and will wait for the seller to review the order and customer information.

Delivery: Products are delivered to the customer's address in the order information .

After-sales: Customers evaluate products and services after purchase, and may become loyal customers.

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The process of a customer and ordering through Web/Apps

1) Search and discover:

Search: Customers often use search engines, social networks or directly access websites/apps to search for products.

Explore: After finding a product, customers will spend time learning about the product, reading descriptions, viewing images and reviews.

Comparison: Customers often compare your product with your competitors' products.

2) Make a decision:

Add to cart: Once the customer has selected a satisfactory product, they will add the product to the cart.

Payment: Customers choose the appropriate payment method and proceed to payment.

Order confirmation: After payment, customers will receive order confirmation notification

3) After purchase:

Waiting for order confirmation: The order will be in the queue and will wait for the seller to review the order and customer information.

Delivery: Products are delivered to the customer's address in the order information .

After-sales: Customers evaluate products and services after purchase, and may become loyal customers.