# data[].attributes.body
Customer needs and expectations are crucial for businesses that are planning to expand their empire. Also important for product development , services or experiences that meet or exceed what customers desire. One of the methods you can use to achieve this is surveys. By crafting structured questions, this targets this goal by using quantitative data to assess people's preferences, pain points, and satisfaction levels. Another method that can be used is social media listening. This method doesn't really require that much money to collect people's opinions. This is very effective as nowadays that everything is digital and very is mainly online , this is perfect to hear about product performances and concerns. However there is a downside to this method as there is Ai bots that can leave fake reviews that can result in interfering with the process of hearing opinions. Also another method that can be used is verbally questioning customers. this is one of the easier methods that is simple and can be done in stores or outside. this good as you get a face to face conversation with person, really understanding the person’s perspective without rushing to a solution., which can help you understand their true expectations.

# data[].attributes.body
1.1 Well done Abdi you have described different methods that can be used to identify customer needs and expectations.  You have used some examples to support your work.

IP: Keep an eye on what you need to do to achieve the higher grades. I would like to have seen specific examples and these could have related to Brighton Pier as per the brief in order to elevate you to a Merit which I know you are capable of.

1.1 PASS ACHIEVED

# data[].attributes.body
It is very important to meet customer needs because it affects your business reputation and how you are perceived. When you meet your customers needs, it improves satisfaction which leads to strong customer loyalty. Satisfied customers are more likely to return and become repeat buyers. Businesses that constantly meet customer needs will find themselves different from competitors. This makes them stand out from the rest.

When products or services effectively solve customers' problems or fulfill desires, customers are more likely to make a purchase and recommend the business to others, driving revenue growth.

# data[].attributes.body
Recalling client names and chatting with customary clients.
Recalling client names and chatting to them will offer assistance to construct positive relationship since you'll gradually begin to construct a compatibility and get more of a association to clients to construct the commerce and treating them as people.
In our Brighton arcades we chat to clients to let them know what spaces are free and what games are the most excellent and to offer to possibly trade alter with them.
Talking to them almost their top choice diversion to appear the client that you just recalled it.
Reacting to person client needs.
This builds a positive relationship with customers since your treating them as a person with appears regard and makes them feel esteemed.
Within the Brighton Dock restaurant a client might inquire for a dish to be changed from what it says on the menu like for case it might be a twofold pepperoni pizza but with no cheese they might inquire for and on the off chance that you meet this person client needs its gonna truly if it's not too much trouble the client.
Employing a dependability card framework.
With a devotion card it's an motivation for the client to return since in the long run they will get a free thing which is able make them need to come more and make them feel esteemed.
After you buy more than eight wrist groups from our rides that's once you get a free wrist band to go on any of our rides on Brighton Dock which gets clients an incentive to return.

# data[].attributes.body
The advantage of ensuring client fulfillment implies that you simply what to fufill their desires. This will make the client feel esteemed and regarded. Within the bar on Brighton Pier if a client needed to arrange a cocktail and the fixings we have wasn't accessible we would be genuine almost it with the client and offer them a elective. This would make the client feel that we are an fair commerce which we are imaginative and discover arrangements to issues. By lessening the taken a toll of an thing, managing well with complaints and tolerating returns a commerce can manage customer desires. This will make the client feel compensated and esteemed.

# data[].attributes.body
Being fair and open almost anything that can impact an item or benefit accessibility.
For occurrence on the off chance that a item is out of stock, you wish to let the client know, when they to begin with enquire almost it so that they are not baffled.
For case in our Brighton dock eatery in case there wasn't no hot nourishment cleared out we would let them know some time recently they requested a drink so they have a alternative to go some place else in case they needed to.
By giving clients with data and upgrades on items and administrations this seem offer assistance to oversee client desires and avoid clients from being baffled.
For illustration on Brighton wharf a few of our rides are having upkeep until 1 pm so we what do is let individuals know by getting signs out and let the laborers know to let individuals know that the rides are on support.
A trade seem offer assistance client special cases by letting them know in development by any changes or disturbance to the benefit so they have the choice to alter their arrange.
On our Brighton dock bar in case you had enlisted it to book for a party and there was a storm and they had to shut and delay the evening they would mail the client in development and apologies and clarify the circumstance and offer to modify the occasion or perhaps offer a discount.

# data[].attributes.body
1.2 PASS ACHIEVED

# data[].attributes.body
1.3 MERIT ACHIEVED

# data[].attributes.body
1.3 PASS ACHIEVED

# data[].attributes.body
1.5 MERIT ACHIEVED