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Nancy Mitchell (Etiquette expert)

Specialist in professional etiquette, effective communication, and social behavior.

Experienced in training executives and young professionals on business etiquette and courteous interactions.

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Montgomery College, an educational institution in Maryland, USA.

Conference or classroom setting with a student and professional audience.

Use of visual materials and practical explanations to teach social etiquette.

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The importance of etiquette in professional and social life: good manners help build better relationships and opportunities.

First impressions and body language: how we present ourselves affects how others perceive us.

Courtesy in daily interactions: knowing how to greet, say goodbye, and express gratitude properly.

Etiquette in social and business events: key rules for formal dinners, meetings, and events.

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✅ Proper greetings and introductions:

Firm handshake.

Direct eye contact.

Friendly smile.

Introducing yourself with your full name.

✅ Body language:

Stand straight and confidently.

Avoid crossing arms (can seem defensive or uninterested).

Avoid nervous gestures like playing with objects or checking your phone.

✅ Table etiquette:

Proper use of cutlery.

Don’t talk with your mouth full.

Don’t rest elbows on the table.

How to start and finish a formal meal.

✅ Effective communication:

Speak clearly and politely.

Listen actively.

Avoid interrupting others.

Express gratitude appropriately.