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Self-report first day at the housekeeping office at 9.00 am.

Puan Sopiah (Supervisor) briefed about the task and rules.

Followed Kak Mas (room attendant) to do suite rooms which are chalet 3 and chalet 5.

Kak Mas emphasises that I should always knock three times before entering a room.

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Assist Kak Wani in preparing chalets 10, 11, 12, and 16 for refurbishment due to the renovation of the Horizon pool.

The main tasks involved removing linens and delivering coffee tables.

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Assisted Kak Diana in making up the room, focusing on bed preparation.

Learned how to properly fold the corners of the bedsheet to ensure a neat appearance.

Demonstrated the correct technique for folding the duvet.

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Training session by Encik Rodhuan on how to properly install a baby cot.

Helped Kak Emilia to do chalet 38 and 19

8 check-out rooms, 2 vacant, and 3 occupied.

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Today's Encik Kumar gave a training about how to set up a coffee area in the room.

Assist Kak Julia at chalet 34 and 42

To do 9 check out rooms, 3 occupied and 1 vacant.

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Training flooring and moping

Spring cleaning at chalet 16, and 18

Instructed to assist Kak Julia at chalet 34 and 42

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Training sweeping floor by Puan Salmah

Assisted Kak Diana to spring cleaning at chalet 16

Prepared the rooms for a group of guests from Russia

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Training of cleaning ceiling fan

Assisted Kak Eka at chalet 50 and 51

8 check out, and 3 occupied

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Training of cleaning blind curtain

Instructed to help Kak Julia to do the room

8 check out room, 3 occupied, vacant

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Training cleaning high dusty

Assistance Kak Mazni for chalet 22 and 36

5 check out rooms, 2 occupied and 4 vacant

Learn to install a baby cot in the room

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Training cleaning main door (entrance door)

Assisted Kak Rahimah at chalet 36 with 6 rooms

Instructed to help Kak Eka at chalet 50 and 51

9 check out rooms and 4 occupied

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Training cleaning mini bar

Instructed to help Kak Rosiah at chalet 18

6 check out, 3 occupied and 2 vacant

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Training setup television cabinet

Instructed to follow Kak Julia at chalet 34 and 42

7 check out, 4 occupied and 1 vacant

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Training of bed making

Assisted Kak Julia to make up the room

8 check out, 3 occupied and 3 vacant

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Training polish of metal chrome

Instructed to help Kak Julia at chalet 34 and 42

5 check out rooms, 4 occupied and 2 vacant

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Rest Day

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Public Holiday (Hari Raya Aidiladha)

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Public Holiday (Hari Raya Aidiladha)

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Rest Day (bring forward from 2 June 2024)

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Learn how to do Germany bed by the staff

Instructed to do Germany bed in VIP’s room from a group of Bank Muamalat

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Assisted Kak Aishah to do the room at chalet 44 and 45

7 check out rooms, 4 occupied and 2 sharing rooms

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Instructed to help Kak Emilia at chalet 38 and 19

8 check out rooms and 3 occupied

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Rest Day

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Training of grooming by Puan Sopiah

Instructed to help Kak Rosiah at chalet 18

5 check out, 6 occupied and 2 vacant

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Training of corridor cleaning

Assisted Kak Mas at chalet 3 and 5

6 check out rooms, 5 occupied and 2 vacant

Learn to set up coffee cabinet

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Training of coat web

Instructed to follow Kak Umai to do the room at chalet 30 and 33

8 check out rooms, 3 occupied and 1 vacant

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Training of cleaning the telephone in the room

Instructed by supervisor to make up the bed for the check-out room

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Assisted Kak Rosiah at chalet 18

6 check out rooms, 4 occupied

Help to make up the bed

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Instructed to help Kak Jiha at chalet 39, 40 and 41

6 check out rooms, 4 occupied and 3 vacant

Kak Jiha taught how to wash the tempayan

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Public Holiday (Sultan Kedah’s Birthday)

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Assisted Kak Jiha to make up the check out and vacant room in block 39, 40 and 41

5 check out rooms and 3 occupied rooms

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Training how to handle vacant rooms

Assisted Kak Jiha at block 39,40, and 41

6 check out rooms and 4 occupied rooms

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Training how to report lost and found

Assisted Puan Amira to key in data of staff uniform in Microsoft Excel

Do the filing of Medical Certificate, annual leave, emergency leave, change of shift and rest day and leave form.

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Training turn down service by Encik Azmi, demonstrated by Encik Amin and Encik Salimi

Instructed to help Kak Diana to set up the room of chalet 16

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Medical Certificate (MC- 1 day) : Dysmenorrhea

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Training of grooming standards by Puan Sofiah

Instructed to help Kak Jiha at chalet 39, 40 and 41

6 check out rooms, 4 occupied and 4 vacant

Learn how to do the sofa bed

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Rest Day

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Training how to handle linen inventory

Assisted to help Kak Eka at chalet 50 and 51

8 check out rooms, 5 occupied and 1 vacant

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Training how to clean the bilnd curtain by Mr Amirul

Instructed to help Kak Jiha at chalet 39, 40 and 41

5 check out rooms, 6 occupied and 3 vacant

Kak Jiha demonstrated how to handle the tempayan

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Training how to handle stained linen

Instructed to help Puan Shahiza to handle the lost and found item from January and February 2024

Need to fill the form to eliminate the items

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Training how to handle ceiling fan

Instructed to the linen inventory at chalet 11, 12 and 16

Assisted Kak Ira at chalet 31 and 32

8 check out rooms, and 6 occupied

Learn to close the baby cot

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Training how to sweep the floor

Instructed to help Kak Pija at chalet 21

Kak Pija teach and demonstrated how to clean the bathroom and check the amenities

Learn and try to clean the bathroom as Kak Pija demonstrated

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Training how to set AC standard

Assisted Kak Julia at chalet 34 and 42

9 check out rooms, and 5 occupied

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Rest day

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Training how to differentiate PC

Instructed to key in data laundry of Head of Department uniform and guest’s laundry in Microsoft Excel by Kak Dewi (Supervisor)

Assisted Kak Dewi to sum up the total of room linen inventory counting sheet

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Training how to clean blind curtain

Kak Dewi guide how to handle the HOD uniform and fill up the form and place the uniform in laundry bag

Folding towels for preparation Ironman Event at Langkawi in October

Assisted Kak Dewi to key in data of room linen inventory counting sheet in Microsoft Excel

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Training how to clean mini bar at room 1005

Public area: sweeping and mopping at the lobby

Demonstrate by Kak Ina

Sweeping and wiping the main entrance door at the outlet restaurants ( The Club and Spice Market)

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Training safety by Mr Kumar

Assisted to follow Ground & Gardener to get knowledge how they work and how they managed the work

Encik Razis assisted me around the resort and showed me the phase of the gardener to take care of

Encik Hassan taught me about the garden and many scientific names of the plants that have been planted around the resort.

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Training how to vacuum the carpet

Assisted to help Kak Jiha at chalet 39, 40 and 41

6 check out rooms, 4 occupied and 2 vacant rooms

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Training how to report the defect

Instructed to help Kak Jiha to do the occupied room

12 occupied rooms and 1 check out

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Rest Day

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Evening Shift (3.30pm-11.00pm)

Encik Fahmi (Supervisor) assisted to teach about how to check the room that need to be clean by guest requested and the guest that requested to do the turndown service in the system

Turndown service per requested based on the code, basically do this service for the VIP guest (high pay rate)

Got to know and learn how supervisor and duty manager handling the guest complain because of the room

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Evening Shift (3.30pm-11.00pm)

Supervisor ask to follow the runner and learn how and what the runner deliver the message to the guest

Encik Faiz and Encik Shamin demonstrated how to make sofa bed and extra bed as per guest requested

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Evening Shift (3.30pm-11.00pm)

Assisted to follow Encik Shamin as a runner to deliver the bath towel to the guest per requested

Then, instructed to follow Encik Syahir and Encik Rizal to make up the room and make the turndown service

Have been taught and demonstrated by Encik Syahir to do the turndown service

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Evening Shift (3.30pm-11.00pm)

Assisted to follow Encik Rizal and Encik Syahir to clean up the room and do the turndown service

14 rooms to clean and make up and 4 rooms need to do the turndown service

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Training how to handle safebox

Learn the duty as a clerk, I got to send the Change Shift or Rest Day Slip of staff to Human Resource Department

Send the Purchase Requisition to Purchasing Department assisted by Kak Muna

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Assigned by supervisor to follow admin and to know more about housekeeping

Instructed by Mr Hasril to do an assignment which to do a list about all room's bed

Listing every room's bed whether its twin bed or king bed

Had done it in Microsoft Excel and submit it on time

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Assigned to help Kak Afina at chalet 6

Assisted her to make up 11 check out rooms and 1 occupied room

Wipe all the glass surface which is window, television, and marble table in the room

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Rest Day (bring forward from 28th July 2024)

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Rest Day (bring forward from 30th June 2024)

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Claim Public Holiday (Awal Muharram - 7th July 2024)