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https://marist.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=97ad98a2-291c-4340-863c-afdb017635d0

Do you think officials did enough?

We had similar experiences with misinformation during COVID. Do you still trust Health Organizations and the media?

What do you think is the best communication resource available in a country that has a low literacy rate and a severe lack of technology?

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https://marist.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=5834466d-848d-44c9-af40-afe1014e51bf&start=0

DO YOU THINK DISNEY SHOULD HAVE ADDRESSED THE ISSUES, ESPECIALLY REGARDING WAGES, BEFORE THE PARK OPENING?

WOULD YOU STILL GO TO HONG KONG DISNEYLAND IF THEY SOLD SHARK FIN SOUP, AS AN AMERICAN?

HOW WOULD YOU HAVE HANDLED THE MEDIA? WOULD YOU HAVE CHOSEN SILENCE?

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1. I think the officials made great improvements, in regards to how they handled the locals. While at first, they were not very culturally sensitive, they made changes. These changes, in my opinion, were enough.

2. Yes, I still trust Health Organizations. As far as the media goes, I believe you just have to know who to trust. You cannot trust everyone.

3. I think the best communication resource available in a country that has low literacy rates and a severe lack of technology is face-to-face communication. In-person speaking, by far, seems like the best method to use.

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1. I think Disney should have addressed the issue before opening the park. Not only were there concerns about animal welfare, but there were allegations that the workers were paid low wages and subjected to poor working conditions as well. They should’ve addressed the shark fin soup issue and labor concerns before opening the park in order to avoid the problem.

2. Personally, I would most likely still go if they still served shark fin soup, however, that doesn’t mean I support their decision in providing it along with the treatment they provide to their workers. There are many animal rights and wage issues within many companies but a lot of these places still get business because of other aspects they provide. I would not be going to order the shark fin soup because I am against the harmful practice of it.

3. I would not have stayed silent and I would have acknowledged the issue by publicly acknowledging the concerns raised by animal rights groups and activists regarding the consumption of shark fins and the impact it has along with the concerns about the treatment of the workers. I would have also explained the position disney was in and the reasoning for serving the soup along with the steps that they were taking to address the concerns. I also would have provided more transparency details regarding the issue. I feel like Disney could have communicated their position on the issue more effectively and by doing so could have helped with their brand reputation.

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1. I believe officials could have taken action and shows more remorse to families earlier on. However, later on they went about it the right way in trying to contain this virus. Outbreaks of diseases can be difficult to contain, especially in areas with limited healthcare. Luckily, they were able to take action and make a change with improvements and empathy towards the community.

2. I still trust health organizations after  COVID took place. Like stated already, it’s hard to take action and know exactly what to do whenever a new disease breaks out and I believe we went about it the right way with quarantining and sharing information about how people simply did not know what the virus specifically way at the time. Of course, it can be scary looking back at it now with how no one really knew much, but throughout he entire pandemic communities were there for each other and health care professionals put their all into cures and their overall work which I can look up to.

3. I believe it’s hard to find a good communication resource available if technology is limited, especially if there is a disease outbreak taking place as well. But the only thing I can think of is a face-to-face interaction with the correct protection (ex. masks) in order to get information across.

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1. I definitely think that the park should have discussed their wages before the park opened. This would have minimized a lot of the concerns within the community. The wage problem should not have even been a problem in the first place.

2. I would have still gone to Hong Kong Disneyland if they offered shark fin soup, but only due to my lack of knowledge about what it takes to make the soup. After learning about it, I definitely would not have got that. I also respect anyone from Hong Kong protesting against it because they had this knowledge prior about the animal cruelty it takes to make the soup.

3. The last thing I would do is stay silent. As a park representing the Disneyland name, I would have come out and formally apologized for the mistakes that were made. Also, I would have listed all of the ways in which they are going to change the way the park is run moving forward.

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1. After identifying their initial problems, I think health care professionals made a strong effort to fix the situation and be more sensitive to cultural issues.
2. I tend to trust health care officials and science. The media can definitely skew things but WHO and the CDC are well known and credited and I trust their advice.
3. Face to face communication tactics, while time consuming and costly, is the best way to spread information in an environment that might not have access to technology or education.

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1.) I think the park should have announced their wage issue and other issues prior to opening the park. This makes it seem like they are trying to keep quiet and not take action and it could have avoided a lot of problems from arising.
2.) If I was in Hong Kong I'm not sure I would question it because I wouldn't know anything about it. I would probably think it was apart of their culture. Although strange, this would not deter me from going to the whole Disneyland.
3.) I would not have chosen silence as a tactic. I would have done research and provided the public with knowledge, take responsibility, apologize and put better practices in place. Silence just keeps the organization viewed in a negative light because they are not being accountable.

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1. In the beginning of the crisis, I think the officials could have handled the situation better by being more respectful of the families and their beliefs. In the end, I believe the official did everything they could do to control the virus and make up for their mistakes.

1. I still trust Health Organizations and the media after the Covid 19 pandemic. I definitely trust health organizations more than media sources when it comes to anything health related. WHO has more information regarding these crises than the media. When a pandemic breaks out like this, the health organizations try their best to get out all the information they know to calm everyone's nerves.

3. I believe the only communication resources you can really use in a place with a lack of technology and literacy rate is through word of mouth. I think communicating with the members of the community face to face is the only way word will spread.

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1. Yes, I definitely think Disney should have addressed these issues. Despite Disney being a big company with lots of resources and a good reputation, these issues are very real and simply sweeping them under the rug gives activists and opportunity to jump on them and attack.

2. I personally would still go, just not eat Shark Fin Soup. This dish is a part of their culture, and personally it's not a big enough controversy for me to completely forgo a trip to the park entirely.

3. No, I would not have chosen silence like Disney did. I would have acknowledged these very real issues, communicating with the public and working to remedy these situations rather than sweeping these issues under the rug.

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1.) I think the officials did enough when handling the situation. At first they were not very nice to the villagers and let them maintain their cultures burial traditions but after they realized and learned this, they took action with more empathy and did the best they could to contain the spread of the virus.
2.) I trust health organizations but the media can be difficult to trust sometimes because of this spread of misinformation. I think health organizations do a proper job of putting out the facts but the media tends to put their own spin and biases on things its hard to tell whats factual or someones personal opinion and feeling towards whats going on.
3.) The newspaper I think is a key traditional form of media that doesn't require technology.

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1. Many issues should have been addressed before the opening of the park that could have helped decrease the magnitude of this crisis. Disney is a multi-billion dollar company and the fact that they don't pay their workers enough is embarrassing.
2. I would probably still go to Hong Kong Disneyland but I would not try the soup. I would have to do more research but if they're representing this region of China well in other regards, I would not have an issue going there.
3. I think Disney's choice of strategic silence was a poor one and increased the level of chaos and questions surrounding the incident. Disney should have made their stance again animal abuse or culture appropriation more clear. In addition, they should have outlined and published a plan on how they plan to be more transparent in the future.

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1. I think officials did do enough in this situation. Initially, it could have been handled better and in a more culturally respective manner. Ultimately, they did everything they could do to fix the situation.

2. Yes, I still trust Health Organizations after this incident. I trust science and sources backed by data in these cases, as there can be a lot of misinformation online.

3. I think in this difficult scenario, statements in person/face to face communication is the best method of communication. Print won't work well due to low literacy rates, and digital won't work due to little access to technology. Ultimately, face to face would work best.

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1. Yes, I do think Disney should have addressed the issues. Disney is not just some random company that is trying to break through. It is well established, so they should have sorted this out.

2. I would still go to Hong Kong Disneyland, even if they sold shark fin soup. I mean, I still went to SeaWorld. So I think that speaks for itself.

3. I would not stayed silent. I would have handled the media by telling the necessary parties to own their mistake. They have to claim ownership. And then, they have to apologize. Finally, they have to assure everyone that a change will be made going forwards.

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1.) While this was a complex and ever changing situation, I believe that officials did all that they could which was enough. Of course, big health issues like this are not easy to manage but given the circumstances here, I think their efforts sufficed.

2.) Yes, I still trust Health Organizations as they are the ones with data backed by science. In terms of the media, I think that they have to provide data from these health organizations in oder to be trusted as opinions and misinformation can be shared and believed instantly.

3.) I think that communicating in person is the best resource to use in a place that has a lack of technology and low literacy rate. By doing so, people can often seek out what is trying to be communicated through body language and shared communication, if possible.

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1.) I think that Disney should have addressed the presented issues much sooner than they did. By letting these issues remain for as long as they did, Disney's reputation as an American brand was shot until they formally addressed it.

2.) Personally, I would still visit Hong Kong Disneyland but not purchase any shark fin soup as I do not think it is ethically correct.

3.) I would have addressed the media as quickly as I would have addressed park goers. Keeping everyone on the same page across the board is key to maintaining a good reputation.

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1. I think the officials did enough here since they id make effective changes. Although it would have been nicer to see them take action quicker.
2. I still trust health officials, but probably not as much as I did before covid. I don't trust the media because there is so much misinformation out there these days.
3. With limited technology, communication can be very hard but face to face interactions is every affect, it just takes more time to spread the word.

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1. They would have been smart to address the wages issues before opening the park because it was bound to come out, and the workers also had poor working conditions as well.
2. I would still go to the park even through I don't support what they did here. Many companies deal with public pressure because of animal rights issues, but they continue to get good business.
3. I definitely would not have stayed silent, but rather be transparent about the situation. It is always smarter to come out public and take responsibility for your actions, rather than letting problems linger on.

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1.     I believe the officials handled the issue effectively and made significant improvements in their actions. The officials made a strong effort to fix the situation and control the virus.

2.     Yes, I still trust Health Organizations after the Covid 19 pandemic. Science-based data are available from health organizations, and they do an excellent job of sharing the information.  On the other hand, the media frequently presents some issues with its own opinions and biases.

3.     I think the best communication resource available is face to face communication. In my opinion, this is the best and most beneficial way to spread accurate information to the public.

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1.     Before opening the park, Disney should have addressed the problems. In addition to concerns regarding the safety of the animals, there were claims that the workers were given inadequate wages and suffered poor conditions at work. If Disney addressed these issues prior, it would have significantly reduced many of the concerns within the community.

2.     I would most likely still go to Hong Kong Disneyland if they sold shark fin soup. However, this doesn’t mean I support this decision.

3.     Unlike Disney, I would not have chosen silence. I would have acknowledged these issues and been more transparent with the public. Additionally, I would have made efforts to fix these issues and made changes to improve the problem.