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General communication skills are skills that every employee will be expected to have.

Some examples include:

Cultural differences - Being aware of and sensitive to language or gestures that may be found offensive in other cultures.

Terminology - Being able to use the best suited vocabulary and voice tone for any given situation. For example, you may want to use more simple words around children, Modulating voice - with a higher toned voice because they will stay engaged, but adults may find this insulting.

Engaging audience - Being able to keep an audience interested for a long period of time. Using technology is a very common way to keep an audience interested. For example, you may want a PowerPoint for them to look at because it is more interesting than just watching one person talking. A question and answer may even be of use because it allows the audience to ask questions that they are interested about rather than just being throuwn a bundle of information

The key idea is to keep the audience as engaged with the presentation as possible, whilst avoiding offending them.

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Interpersonal skills are skills that we'll be using every day to interact to other people. Both one to one with people and in a group of people.

We will change the way we use these skills when we are in different occasions such as:

The methods that you use to interact with people. For example, if you are talking to someone who is deaf or hard of hearing you could use hand signals to explain yourself,

Verbal exchanges - or you can just modulate your voice such as by speaking louder so that they are able to hear you.

You may also have to change some techniques, such as your body language. This is so that you look more interested in the topic. This also makes you look more professional than if you are slouching. It is also better if you have a more positive body language, because this will keep people interested whereas, if you are less energetic and have a monotone voice, they could get bored.

It is good to use positive language when talking to people as this will encourage them to contribute to the conversation, it will also make you look more interested in the conversation. The best way to do this is by smiling and be enthusiastic in the conversation or subject.

When talking to people it is good to have an active engagement with them. For example, while they are speaking, you can nod in order to show them that you get what they are talking about.

When talking for a long time or on a difficult subject it will be good to summarise this and the end of the talk or after each topic. this will help whoever is listening to keep up with the talk and it will help them to remember what you have been talking about

There can be barriers when using interpersonal skills such as background noise. The best thing to do is to try find a place where it is quiet so that you can talk with less interruptions. Also, if you are in a place with a lot of posters on the walls or where there are a lot of distractions, this may cause them to lose concentration on what you are talking about.

There are two types of questions that you can ask, these are open questions, and closed questions. Open questions are where you allow the other person to answer based upon their view on a subject, this can have many different answers. A closed question has set answers, such as a yes or no question or a math question. These can be used differently, for example, if you are wanting to know how much someone understands a subject you will ask them closed questions where as if you are wanting to know someones view upon something you will ask them a open question.

The main purpose of Interpersonal skills is to be able communicate effectively with customers and work collegues.

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Written skills are more important in some situations than others. For example, it would be acceptable to use bad grammar and punctuation when writing to a friend, but when writing to an employer, they could find that unacceptable.

Some tips for showing good written skills:

Guidelines can be used to neaten up the look of your work. If you aren't writing in a straight line, the work will look very scruffy. Often people write on lined paper, but if not you can make lines using a ruler and lightly drawing them on with a pencil.

Smileys/emoticons - When in a more relaxed situation, you may feel that someone can take a sentence in a different manner. For example, if you are joking around with someone, they might not realise this and take it to heart. To avoid this you can use emoticons. There are many different emoticons for many different situations, these can set a mood for a conversation. Note that these don't tend to go down well with employers.

Grammar and spelling are the most noticeable parts of your written ability. To make sure you have correctly spelled everything, and that your grammar is correct, you can use spelling and grammar check, or you can use Google to find answers.

Another point that comes alongside spelling and grammar is capitalisation. This refers to putting capital letters at the start of each sentence and when naming people or places such as London. This is important because it highlights the start of a new sentence or key places. Without them, it would be much easier to miss a full stop and the work as a whole would look very scruffy.

The structure of your work is very important. Some people look over the use of paragraphs because all of the information is still there. However, it makes it much more pleasing to the eye and much easier to read, because you can tell when a change of subject is on the way.

Sometimes, people can go on a tangent when they are writing. It is important to stay on target, and focus on the question. Sometimes this means going back and checking that what you are writing about is still relevant to the question.

After you have finished a piece of work, it is important that you proofread it. This is because even the best writers make mistakes, often without realising. So, after proofreading your work, you might find that you have gone off topic, or you have made some errors that need correcting.

Alternative viewpoints can be extremely important. Sometimes you have a piece of information that you think is correct, but someone else has found to be incorrect. This can save you sending out false information and possibly being noted for it. Also, having someone else read over something can help you find more mistakes, or find alternative ways of saying things that make more sense.

Planning is helpful in most situations. So jotting down a few notes about what you are going to write can help you to remember what you want to say, and in what order. Without planning you are more likely to make mistakes that might cause you to want to start over.

The main point of having good written skills is to show an employer that you are able to structure your writing in a clear and understandable way.