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BE:
Client relationship management

- Give feedback to CL/PO in order to refine platform for platform UX improvement.

Client:
Client relationship management
- Review clients satisfaction and areas of improvement.
- Market XN by Word-Of-Mouth spread
- Give marketing insights
- Notify Clients of updates on platform's new features based on their feedback.

Client Education & Support
- Provide Client post-service support
- Provide sharing space for Insights sharing and knowledge sharing by BEs
- Host Webinar sessions to engage clients and prospects.

Value-Added Service for Future Engagement
- Manage Client Relationship
- Follow up with leads for lead generation funnel

Xpert:
Xpert Engagement
- Build Xpert community
- Receive performance review
- Give Xperts feedback to refine platform to enhance UX.

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BE:
Interaction and Co-Creation

- Access to Help center, FAQ portal, Customer Support.
- Routing request
- Collaborating with other SBUs & BEs for diverse requests.
- Inform Client and team during each stage of the proposal and project through Platform capabilities.
- Manage opportunity pipeline funnel

Client:
Resource Planning and Project Management
- Selecting from variety of Xperts to cater to differing request through BE, SBUs and Sub-Services.
Client Interaction and Co-Creation
- Communicate clearly with stakeholders in every step of the preparatory efforts in stages of Proposal & Project.
- Access to Help center, FAQ portal, Customer Support.

Xperts:
Interaction and Co-Creation
- Indicate interest in preferred projects.
- Inputting Data and Knowledge in developing AHI database.
- Communicate with Client and team for each stage of the proposal and project.

- Access to Help center, FAQ portal, Customer Support.

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Service
Quality
Personalisation
Relationship

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Technology
Products
Data and Knowledge Pool

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Transaction of Service
Transaction of Payment
Transaction of Knowledge

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BE:
Management of Technical and Commercial Resources
- Manage knowledge pool, accumulated across multiple franchises
- Manage assets available for organisational usage.

Quality Management

- Evaluate Xperts periodically.
- Review Xperts to help clients provide informed choices.

Client:
Delivery Process of Services collaboratively
- Provide Transparent Process, such as closure request and project termination.
- Communicate clearly within team.
- Manage conflict.

Quality Management

- Give real-time and iterative feedback to provide constant refinements to platform.
- Give Xperts review to provide informed choices for future clients.

Privacy
- Limit private details of Clients to Xperts.

Xpert:
Safeguarding well-being
- Disallow verbal abuse.

Privacy
- Limit private details of Xperts to Clients.

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BE & Xpert:
Work Scheduling & Task Management within work teams
- Deliver project collaboratively
- Cut down processes by user friendly platform.

Quality Management

- Integrate project management dashboard with other applications.

Client:
Delivery Process of Services collaboratively
- Monitor project in real-time for faster deliveries and quality standard
- Updating Project Statuses, Proposal statuses; every step of the process.

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BE & Xpert:
Delivery Process of Services collaboratively
- Deliver project simultaneously
- Deliver remote service
- Provide time sheet for Xperts.

Work Scheduling & Task Management within work teams
- Manage components within project portfolio by i) status and ii) tags

Client:
Delivery Process of Services collaboratively
- Allow clients to be updated comprehensively and transparently.
- Manage expectations between Clients, BE, and Xperts.

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BE:
Value-Added Service for Future Engagement
- Develop portfolio
- Expand SBU, Sub-Service, cater to larger range of client needs.
- Improve AHI knowledge discovery - Access Product Marketplace
- Purchase Assets

Xpert:
Xpert Engagement
- Develop portfolio
- Develop skills by Learning Academy
- Provide performance review by Clients to gain feedback

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BE:
Payment & Audit
- Inspect the exact and right amount to pay based on time sheet and project control data

Client:
Billing
- Make payment with reference to relevant details.
- To be informed of invoices.

Xpert:
Payment
- Receive payment promptly and accurately to avoid mismatch time sheet data.

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BE & Xpert:
Processes and Workflow Design
- Access to tools in the project management dashboard.
- Ability to intuitively get used to the workflow.
- Integrate Dashboard with external tools.

Assets-Building
- Accumulation of knowledge for building AHI.

Client:
Client Interaction and Experience
- Capturing of relevant information for faster project setup.
- Collaboration in real-time in project set up process.

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BE:
Processes and Workflow Design
- Preparing Invoicing, Contracts & viewing Budget all-in-one platform.
- Clear overview of deliverables.
- Ease to chart out milestones and plan on execution of project.

Client:
Processes and Workflow Design
- Transparently see contracts, milestones and be involved in the discussion.
- Ability to align expectations with proposed work.

Xpert:
Processes and Workflow Design
- Overview of work requirements.
- Access to Time sheets to keep track of payment at the end of the project delivery.

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BE:
Brand and Network Building

- Outreach to Boutique Consultancies and Freelancers

Client:
Brand and Network Building

- Branding through Word-Of-Mouth
- Hosting Webinar sessions to engage clients and prospects.
Client and industry insights

- Achieve Actionable Insights through Google Analytics, Metadata, SEO to help cater to preferences & needs.
Unique Selling Point

- Partners populate Product marketplace
- Reduce speed to connect to a consultant.
- Guide clients to help scope problem statement

Xpert:
Brand and Network Building
- Outreach to Boutique Consultancies and Freelancers for additional opportunities.
- Interaction with posts and online Marketing efforts.

Partners:
- Awareness of Product marketplace listings for new customer base.

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BE:
Brand and Network Building
- Inviting Partners to be involved in Product marketplace.

Industry insights

- View Insights in webpage.
- Designing Service Spaces.

Xpert:
Industry insights
- Share past accumulated industry insights on webpage.
- View Insights in webpage and SBU page to gain perspectives.
- Learn from learning module provided by XN

Client:
Brand and Network Building
- Interactions on social media
- Interactions on SBU page and web-page.
- Viewing Insight pieces in LinkedIn and website

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BE & Xperts:
Profit Margin
- Lowered over-head costs to operate boutique firms. freelancers reduce cost (no over-head)
- Increase in income.

Client:
Saving on Costs and Time
- Reduction in costs to engage in suitable consultants for ideation & implementation.
- Value-added service of Implementation coupled with ideation and brain-storming.