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Sun Beach Resort is a resort that located at Kampung Genting, Tioman Island with malay styles chalets. The beauty of South China Sea is another reason why this place must be visited.
With activities such as swimming, fishing, jungle trekking and also visiting waterfall on Tioman Island. This family owned resort is lead by Haji Azman and his wife, the resort offered package for guests such as 3D2N, 4D3N and honeymoon. 3D2N is the common package usually chose by guests because it offered snorkeling activity, BBQ dinner and 2x breakfast, 1x dinner also 2x supper.

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Nor Jumaiza Binti Aziz , H18B0325 , Sun Beach Resort Tioman Island

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Choosing Sun Beach Resort as a place for me to do my internship. Our boss Haji Azman or preferred to be called as Haji welcoming us with a warm and gentle heart . I am coming a bit early which is on 16/3/2022 instead of 20/3/2022 where my internship supposed to begin because Haji is seeking for help on a big event at the resort

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On 20/03 - 22/03/2022 Sun Beach Resort is closed temporarily because need to be clean especially by the housekeeper in charge. Every room that was equipped need some time to clean because there are 50 rooms to be cleaned up. During this time, I was in charge in reception department where I need to make sure that every room are emptied and can be clean as soon as possible before 23/03/2022.

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I started to help on 18/3/2022 in the kitchen by helping staffs to prepare the desserts such as kuih sagu, puding jagung, agar-agar santan pandan also some dinner meals like nasi putih with chicken curry and rendang daging as well. On this date, Haji is making majlis aqiqah and kenduri tahlil as well and I already involved in my first task which is managing an event also I had learned on how to control food movement especially during peak hours.

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Today is the big day where the kenduri has started where they are going to have two times kenduri on the same day. The kenduri is going to have "makan damai" in the day but the actual ceremony is at night where the real sanding, joget lambak and menepung mawar by the family members begin. I believed that is the tradition of someone who is from the island to have kenduri twice a day according to the local it is how they celebrate the wedding by ending it with joget lambak.

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On the first day as receptionist, Haji's daughter or we called as Kak Nisa is the one who guiding me about every room include rates per night and type of rooms. At this time, Kak Nisa do tell me that at Sun Beach Resort provide 8 different rooms such as budget, standard, deluxe, junior suite, beach junior suite, ocean view suite (OVS), executive family suite (EFS) and beach ocean suite (BOS).

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Kak Nisa taught me about package price as well on the same day while waiting for my first guest as they are coming in a big group. But the system at Sun Beach Resort is employees at ferry terminal will update at resort about how many guests do check in so employees can prepare what room that needed to be prepared on that day.

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On 23/3/2022 Sun Beach Resort do open again to accept guests and my first guests were a large trip from Jabatan Kerja Raya (JKR) for 3 days and 2 nights with their own program such as karaoke, sukaneka, telematch and also snorkeling. Besides that, there are other guests too do checked in on the same day but not all of them do took package but some of them do rent only room.

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On 24/03/2022, still doing the same routine by checking in guests but on this day I need to escort team JKR and some other guests to go to snorkeling around Tulai Island and Kg.Tekek to shop some duty free stuffs such as chocolates and souvenir. At that night, Sun Beach Resort do have BBQ dinner for every guest that taking package like 3 Days and 2 Nights include JKR team. Me as a receptionist need to make sure that 51 guests are having their BBQ at the beach.

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After snorkeling, guests need to return their life jackets and snorkels to the shop. On this day, I am responsible to take care of snorkeling equipment shop and I need to clean all used life jacket before other guests can rent again. With 16 Ringgit Malaysia per set for a day (life jacket and snorkel) which is affordable for every guest. Cleaning those life jacket aren't that hard because all I need to make sure is the life jacket free from any sand.

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25/03/2022 I need to conduct a BBQ night for our package guest before I need to serve another big trips that check in on 26/03/2022. Every guest that having package for 3D2N will bbq whether on the first or second day of arrival at resort.

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On 27/03/2022, I am handling a big trip by a big family to go snorkeling and also BBQ dinner. All of the guests are friendly and happy go lucky even they are much older than me but still more energetic to enjoy the rest of the day because they did join bbq on the same night.  On this night, BBQ was the biggest one since I was working here because we need to prepare BBQ for 62 packs.

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On 28/03-31/03 the guests getting less and less so I am responsible to check in and check out guests. The most guests is around 5 Adults check in but only taking room to spend the nights.

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I started as a housekeeper on 1/4/2022 where I need to setting up my first five rooms (4A,5AB and 11AB) for guest who will check in on that day
The preparation is quite simple where I need to make sure everything is prepared such as top up any amenities or towels.
After checking up, I need to housekeep check out room 22A on the same day
I also need to do laundry where we need to wash up the bedsheet and blankets

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02/04/2022
I do the same routine for room (4A and 5AB) cleaning up also make sure every amenities already prepared
Since there is only 3 rooms are checking out

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03/04/2022
I have nothing to do since the amount of guests are decreasing during Ramadhan.
So I just helping kitchen to prepare us some iftar

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Today we are receiving another scuba diving guest. There 4 people in one group and they are paying for the biggest room at Sun Beach Resort which called as Blue Ocean Suite or BOS. This suite consists of 2 rooms with a king sized bed and 2 single beds also it located near to the ocean. So I need to make sure that all the amenities are complete including towels and plates, cups also instant milo are enough for our guest

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Have nothing to do

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The guest from BOS is checking out so as housekeeper
I need to clean up the room as fast as I can even though there’s no more guests will check into this room but Sun Beach Resort is alert with cleanliness and we try our best to avoid bad things.
Plus this is a biggest room so will takes a bit longer time to clean it up compared to other rooms available here

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I am on MC due to ear pain

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I starting off my day with laundry as usual where I need to wash every used comforter, bedsheets and also pillow case.
Usually I will starting my laundry time at 7:30 am because we don’t have dryer so I need to wash it and dry it manually.
Also I need to clean up a room called Beach Junior Suite-B or BJS-B since the guest is checking out from Sun Beach Resort today.

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Guest from room 5AB checked out so I need to clean it up fast because tomorrow those rooms will be used again

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Once again I do checking on room 5AB and 6E since there are upcoming guests will be using these rooms
Checking all the air conditioners, fans and also amenities

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Nothing to do

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Checking up rooms 8AB because there is upcoming guests and all the facilities are functioning

Next I do housekeeping in room 5AB and 6E because they’re checking out on this date

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I do checked up room 11AB , 5A , BJS CD for upcoming guests

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Start shift at 7 am again by preparing foods for who is going outing
While preparing packed lunch, I also prepared for breakfast

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Just preparing breakfast before guest checked out

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Just preparing foods for iftar

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Just preparing foods for iftar

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Just preparing foods for iftar

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Just preparing foods for iftar

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Just preparing foods for iftar also dinner for 6 adults that took 3D2N package by serving sotong tepung, ikan taucu sambal and also ayam kunyit

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I prepared breakfast for 6 adults that took 3D2N package and also we had bbq on this day

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I prepared breakfast by serving nasi lemak before the guest checked out and Just preparing foods for iftar

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Just preparing a dinner for an adult who took 3D2N package by serving ayam kicap include ikan taucu sambal and also iftar

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We served our guest with bbq

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The only guest being served with american breakfast before checked out and again just preparing for iftar

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Just preparing foods for iftar

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Guests are checking in for 3D2N and they will have their first meal which is dinner for around 40 people

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Preparing the breakfast for our 3D2N guests and also packed lunch for them to outing
At night they’re having bbq as dinner

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Today is first day i am at restaurant and i need to take care of our guests while they are enjoying their breakfast, dinner
I need to make sure all of the foods and drinks are enough for them

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It is raya day and we need to prepare for raya because Sun Beach Resort do open house for public before we go to beraya at every house in the kampung
At evening I need to clean up all the used periuk

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Starting off my first week as waitress with serving 118 guests for dinner as they are checking in for 3d2n and also 4d3n

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Still serving 118 guests with breakfast and packed lunch because of they’re going for outing and also some of them around 64A and 15C are having bbq at the beach
Others are having dinner at the restaurant

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I am not feeling well so I ask for a leave day from resort

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Feeling a bit well so I serving breakfast for 38 guests before they checked out
Then at night, i am serving 3 adults that checked in on the same day

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Another group of 6 adults checked in so I have to serve around 9 adults for dinner on this day

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MC

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MC

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Just got my off day

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I started my shift again as usual after MC and one day off by serving for 4d3n before they checked out

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Another group of 17 guests (14a 3c) that took another package of 4d3n and they are going to checkout on 15/05/22

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A group consists of 28 guests (22a 5c and 1 infant) checked in for 3d2n package
So total for me to serve is 45 guests including yesterday’s guests

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There are another team of 55 guests coming in and because of lack of staffs with only 4 intern student and a permanent employee
So we have to split our team to serve both bbq and dinner on the same night

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Team that consists of 17 guests and 28 guests are ready to checkout
And after served them with breakfast
Since this is last day me in restaurant department before move back to front desk department on 16/05/2022

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Again back to front desk department where I need to settle guests that checking in on this day for 3 packs that consists 7 adults just for room only

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On this day there is a pack of 4 adults will check out at 10 am and also 2 packs of 2 adults are checking in just for room only

Another 4 adults are checking in too just for halfboard package where they will have bbq only after snorkeling

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No one checking out but only 1 pack of 6 adults and 4 kids check in for room only

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Who checking in on 17/05/2022 will checking out on this day

And today resort be receiving around 62 adults and 4 children from Muar Jetski Rider so resort do have limited availability of rooms

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Team Jetski and some of them getting in the boat going to Pulau Aur for their first day of outing
Because of water level is quite low so they are going a bit late compared to actual plan and also we are receiving another pack of 2 adults for 3D2N

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As for today, jetski team are going for second outing to Tulai together with 2 adults that just checked in yesterday

At night they’re having BBQ dinner and they also bring kilos of prawn for us to cook

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Only jetski team are checking out on this day because they are already 4D3N at the resort
But they are going back a bit late because the water level is very low

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Off day

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Starting my day by reminding guests to have their breakfast

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I don’t have anything to do so I just updating my padlet and finishing my work done

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I need to handle people that checking in.. mostly just asked for room only around 10 rooms

But there is one pack of 3d2n consists 2 adults

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No one checked out on this day
Only receiving check in for both rooms only and  3d2n package

Again, I need to remind our guests for their breakfast and also make sure all of them getting their pack lunch then bbq dinner

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On this day , I am working for half day because we are going to snorkeling on our boss’s order.

At 6pm I back to work again as usual

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Wake up call to all guests that checking out around 24 adults and 2 infants
Also making sure whoever that taking package already had their breakfast before going back

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As usual, before opening reception I need to do some simple cleaning like sweeping and making sure everything is neat.

Calling guests to have their breakfast before checking out from resort.

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Sweeping reception office , turn on television and double check list
Then nothing to do

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Back again in housekeeping  department where this is the second time for me
This time rotation is quite busy and I have a lot of works to do since school holiday is started

My first day as housekeeper is I have to change every single bed sheets of every rooms that check out

Quite challenging because of the resort structure that hilly.

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Starting to receive a lot of guests due to school holiday
Today all of the room already occupied, most of our guests are families that took package for their holiday

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The rooms still occupied so usually housekeeper will be standby if any of the guests are asking for room service

I am doing the laundry since I have some plenty of time

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There are a plenty of rooms already checked out so I need to cleaning the room
It’s not that many of rooms but since I need to change the bed sheets and also making sure all of the amenities are provided so kinda tiring actually

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Still cleaning those rooms that already checked out while preparing the same rooms for next guests that will checking in on this day

Since the housekeeper are only 4 people include me as intern so it is taking some time to clean every single room

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The situation is same as past few days where I have to clean those rooms that already checking out
Since there a lot of dirty sheets so I need to do the laundry
So I am in the laundry room at the evening

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It is an exciting day for me because this is my first time preparing room for honey moon package
For honey moon, SBR do provide a special stuffs like plates , glassware and napkins.
Besides that, roses and flower petals also given to make the room look so lovely
For me as an intern it is pretty exciting because I can see how they prepared the room

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Most of the rooms already checked out so housekeeping department do have a lot of dirty sheets to be cleaned up

This job is for me only because usually intern will handle these sheets without any helps

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My work still the same by doing the laundry in the morning and also during last hours of my shift
On this day, resort do receiving another big group of guests
So we need to be prepared because the rooms may be full again

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As expected the rooms are full again and as housekeeper i need to make sure every checked out room already cleaned up before letting new guest coming in

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On this week, resort usually will receive less guests because school holiday almost end so because of that i need to keep doing laundry until it’s done

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On leave because joining scuba diving course by UMK at Bayu Dive Centre

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On leave because joining scuba diving course by UMK

But on 18/6/2022 , we are supposed to be on leave until 19/6/2022 according to the letter from faculty
Sun Beach Resort was built different because i need to get in kitchen at 3pm right after we are back from the course

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Guests are not that many so I was in charge to cook for them
Main menu were squid, chicken and also fish for dinner
Most of our guests are coming just for 3 days 2 nights

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https://drive.google.com/drive/folders/1sDhiIv5P0s9bkJsShhRlEX_PPgj06s3O

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The routine still the same where I need to help kitchen in preparing breakfast, packed lunch and dinner for guests that taking package

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On this week i am responsible for making breakfast , lunch and dinner for contractors that are building the new room for sun beach resort

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I just started my shift by preparing for breakfast and help kitchen with packed lunch for outing also dinner

Also i help with bbq preparation

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I had to leave my internship earlier because of emergency