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~ TAKE ROD

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I was placed in this department for 5 weeks, starting June 1, 2022 until June 8, 2022. I responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed.

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Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

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Duty Roster, 7 June 2022 my off day.

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

# data[].attributes.body
Working hours as usual, which is 10 am-7pm ...
- check email and print guest booking to make booking
-become a bell girl if guests request to use a trolley
-Check out guests until 12 noon
-break time at 12:15 noon
- Pick up the phone and entertain guests for room reservations
-make room keys for guests to check in at 3 pm
-always check the email so as not to overlook guest bookings
-make a card holder for FIT guests or groups
-Before going home make sure all the work given is completed

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Then, I was taught to make internal bookings. When got booking by call, I need to fill in the form before proceed guest booking.

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Next, I was taught to answer the phone, There are two sources namely internal & external call. Internal call comes from the hotel department itself while for external comes from the guest. When got the external call, I need to greeting them "Good morning/evening, Klana Beach resort Port Dickson, can I help you? while for external call "Good morning/evening reception?

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Every day I will learn new things for the first week. The next day, I was taught to make registration card for guest, because before they check in they need this evidence. How to make this reg card is go to Reservation-Registration card-Type the guest name-Tick the individual-Print

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For the next day, I was taught how to check out the guests. It very easy where we just need to log in to Cashering-Billing-Enter the room number- press check out-inform to Housekeeping Department.

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The next day, I was taught how to make guest bookings. Firtst thing to do is, check the email. Then print the booking. Then key in the detail into the system, they use Opera System. Before log in the system, need to fill in the name and password.

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Manual of operation at front office department

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Today my first day at front office department. Before I started my duty I was asked by the supervisor, which is Miss Linda to read the manual of operations. It took me two hours to finish it all before I was taught by her.

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ROD

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PH

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PH

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PH

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PH

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PH (PUBLIC HOLIDAY)

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ROD

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On April 26 I met with HOD Housekeeping, Puan Izan to inquire about the work schedule. I was assigned as an assistant maid and got normal shift while in this department.

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 14
Stay over- 15

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Check out- 2 (Spring cleaning)

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out-15
Stay over- 1

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 15
Stay over- 1

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 13
Stay over- 6

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 18
Stay over-1

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 13
Stay over-3

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 13
Stay over- 2

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 15
Stay over- 1

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 14
Stay over- 5

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 14
Stay over- 3

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 14
Stay over- 2

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 8
Stay over- 2

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 11
Stay over- 3

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 9
Stay over- 6

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 10
Stay over- 2

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 17
Stay over-3

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 15
Stay over- 2

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out-16
Stay over- 6

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean).

Check out- 11
Stay over- 4

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Repeat the same tasks every day, where I need to clean the room. Every day got a different number of rooms need to be VC (clean). I have been pairing with Cheta to assist her for a month, placed at level 2.

Check out- 12
Stay over- 5

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- Remove soiled bed linen from the bed.
- Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straighten it and make sure the mattress and box spring are even.
- Mattress pads/mattress protector comes in different size, be sure to use the correct size.
- Spread the 1st bed sheet and tuck the bottom side of the bed except for the four corners.
- Inset the pillows into the new pillowcase and tuck in the loose ends.
- Repeat this process for the other pillows.
- Place the pillow on the bed with the tucked edges facing the centre and the tucked flaps on the other side of the pillows.
- Smooth the bedspread over the pillows to the head of the bed.
- Tuck the remaining of the bedspread under the front edge of the pillows.
- Smooth the surface of the bed.
- Check the bedspread for evenness on both sides.
- Push back bed towards the side of headboard in the exact position.
- All the four corners of the bed is mitered properly. Bed linen is stain free and properly pressed. Bed has to be firm.

Check out- 17
Stay over- 6

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 Learn SOP Cleaning Bathroom tiles and mirror

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Cleaning tiles
- Apply diluted cleaning solution on to the scrubber and scrub top to bottom ensuring dirt or hair are removed from the tiles.
- Clean a small area of the tile and grout and then dry.
- Tiles have to be cleaned daily with diluted Cleaning solution.

Cleaning Mirror
- Use a mirror squeegee cleaner with multi-clean to wipe the mirror.
- Dry and polish the mirror with a dry cloth.
- Wipe the entire area of glass.
- Check for smudges and re-wipe.
- All glass surfaces have to be clean and shiny.

Check out- 13
Stay over- 4

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One with F&B supervisor and captain. Last day as hostess and signing off at this department before move to other department. 

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Day 24 of Buffet Ramadhan and task given as usual.

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Day 23 of Buffet Ramadhan and task given as usual.

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Day 22 of Buffet Ramadhan and task given as usual.

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Evening shift and last week at F&B department

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Day 20 of Buffet Ramadhan and task given as usual.

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Day 19 of Buffet Ramadhan and task given as usual.

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Day 18 of Buffet Ramadhan and task given as usual.

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Day 17 of Buffet Ramadhan and task given as usual.

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Day 16 of Buffet Ramadhan and task given as usual.

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Day 14 of Buffet Ramadhan and task given as usual.

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Day 13 of Buffet Ramadhan and task given as usual.

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Day 12 of Buffet Ramadhan and task given as usual.

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Iftar at Klana Beach Resort can enjoy the beautiful and scenic scenery.

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Day 11 of Buffet Ramadhan and task given as usual.

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Day 9 of Buffet Ramadhan and task given as usual.

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Day 8 of Buffet Ramadhan and task given as usual.

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Day 7 of Buffet Ramadhan and task given as usual.

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Day 6 of Buffet Ramadhan and task given as usual.

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Day 5 of Buffet Ramadhan and task given as usual.